Kingsbury Court Care Home is a 2015 addition to the Maria Mallaband care home range, purpose-designed to be a luxury five-star environment that suits residential, nursing and dementia care practice.
Residents can choose from spacious communal areas, dine in style and relax in en-suite bedrooms. Kingsbury Court is in scenic surroundings and offers long and short-term care packages depending on requirements.
Group: Maria Mallaband Care Group Ltd
Person in charge: Venita Couzens (Home Manager)
Local Authority / Social Services: Surrey County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Hearing Impairment • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Kingsbury Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Kingsbury Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Kingsbury Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.625 for Kingsbury Court Care Home is calculated as follows: ( (278 Excellents x 5) + (85 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (8 Very Poors x 1) ) ÷ 384 Ratings = 4.625
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Kingsbury Court Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kingsbury Court Care Home has a Review Score of 9.6 (9.625) from 34 Reviews
Review submitted from a Postal Card by Angela S (Daughter of Resident) on Tuesday 8 May 2018. Relates to April 2018.
The overall care is excellent and residents are well cared for. The home is always clean and tidy and the staff always smile and are polite.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by D B (Resident) on Friday 16 March 2018. Relates to February 2018.
I am enjoying my stay here as a full-time resident.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Postal Card by Lesley B (Niece of Resident) on Wednesday 28 February 2018. Relates to December 2017.
My aunt has been in the residential care section on respite care for two months after a fall at home. She has been very well cared for is happy and content. She enjoys the food and says all the staff are lovely and very helpful. This was my first visit and I found the place very clean, modern with purpose-built facilities, luxury furnishings just like a nice hotel. The staff were all very pleasant and informative. The place was secure and felt safe, providing a calm environment offer recuperation. The ensuite bedroom is large and airy a lovely place.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by K S (Son of Resident) on Wednesday 31 January 2018. Relates to January 2018.
When I was reviewing a placement for my mother. All homes I visited were cold calling. Each time I was drawn back to Kingsbury Court Care Home, open, honest, 24/7 access. Best decision I made. Any issues with care are discussed immediately and positive action taken.
All the permanent staff I am on first name terms. Access to visit is 24/7, as I am on shifts this is, even more, a benefit. Activities are good and also improving my mother stays in her room and the animal activities are taken to her.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Trevor H (Nephew of Resident) on Friday 26 January 2018.
Staff are polite and friendly. Sometimes we have to ask 3-4 times for the assistance required.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Website Submission by Adam B (Son of Resident) on Monday 15 January 2018. Relates to December 2017.
My dad arrived directly from a hospital , this care home took care of him, received him and made him feel comfortable and welcome.
During my father's stay the staff cared for him with extreme care and confidence, they treated him as a friend and looked after all his needs. I found all the staff to be highly qualified and caring with a can-do attitude that made my dad's stay the most comfortable and happy it could possibly be under the circumstances.
The room was as described and felt more like a hotel than a home for the elderly, a great many activities and areas to just sit and chat.
I would highly recommend this care home.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Cyril S (Friend of Resident) on Wednesday 10 January 2018. Relates to December 2017.
We enjoyed our second visit to our special friend who came here 3 months ago.
We have found all the staff to be very attentive and friendly.
We are delighted to see how happy our old friend is in this very caring environment and homeliness within her apartment. Congratulations to the entire caring and maintenance team. Happy Christmas.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by S D (Respite Resident) on Friday 1 December 2017. Relates to November 2017.
I was a resident for a week's convalescence, after orthopaedic surgery. I found the staff, almost without exception, very friendly and extremely caring; may have been because I was pretty fit and healthy, just traumatised from the injury. Used the week to recover mentally too - greatly enhanced by friendly staff.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by J F (Resident) on Thursday 9 November 2017. Relates to October 2017.
Medication not always correct. Delays with carers attending when call bell pressed, especially during busy periods (20 minutes) (mornings). Shortage of staff early mornings (8 am).
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Jim M (Grandson of Resident) on Thursday 2 November 2017. Relates to October 2017.
The staff at Kingsbury Court Care Home gave my grandmother the highest levels of care and comfort. Everybody who came into contact with her treated her with great dignity. I would recommend Kingsbury for the staff there, but the facilities are also excellent and family can visit anytime. My grandmother was very happy there.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Betty R (Friend of Resident) on Monday 9 October 2017. Relates to September 2017.
This care home is very comfortable with well laid out rooms which are not too impersonal.
The staff are extremely kind and my friend against all expectations has settled well and is very happy here.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Postal Card by S R (Friend of Resident) on Monday 7 August 2017. Relates to July 2017.
I had an extremely pleasant visit. The receptionist was particularly helpful and I want you to know how much I appreciated her input into my visit and several phone calls.
The home is very new but had a really nice feel about it. I am so glad my friend is here.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Carrie S (Friend of Resident) on Friday 23 June 2017. Relates to June 2017.
What a beautiful care home. The staff are friendly and the whole ambience is bright, happy and peaceful.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Janet V (Friend of Resident) on Thursday 22 June 2017. Relates to June 2017.
On arriving I was greeted with friendly staff at the desk, who made me welcome. As our friend wasn't in her room another staff member showed me how to find our friend in the garden. It is so lovely to see our friend, who has been at Kingsbury Court since it opened, so happy and settled and loves the whole way of life there. She always enjoys her meals and activities and speaks highly of the staff.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by W W (Friend of Resident) on Thursday 1 June 2017. Relates to May 2017.
I have visited and old friend now a resident just once. I was so pleased to see how happy and well cared for she now is. The facilities are of a high standard and I was very impressed. I cannot comment on value for money as I do not know what the fees are.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Postal Card by Judy M (Friend of Resident) on Tuesday 23 May 2017. Relates to May 2017.
First visit - very impressive. If in the future I should need residential care, this is the place I would choose. Impossible to find anything to complain about. Perfect in every respect.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by L C (Friend of Resident) on Wednesday 17 May 2017. Relates to May 2017.
I have visited Kingsbury Court twice and on both occasions have received a very warm welcome. The staff appear to be very caring, friendly and nothing is too much trouble. My long time family friend is extremely happy. She enjoys the activities and entertainment, the food and the care she receives. I have been able to join her for lunch and have found the food of a very high standard and have been made very welcome in the dining room.
I cannot comment on all the categories but my overall impression is of an excellent care home.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter S (Son of Resident) on Wednesday 3 May 2017. Relates to April 2017.
My mother needed to go into care after a spell in hospital. The staff at Kingsbury Court were extremely helpful in aiding her transition from looking after herself to being in a home. She settled very well and is happily enjoying living in what she describes as a five-star hotel with care. The rooms are modern, clean and comfortable. There a plenty of activities arranged and she just loves her new life.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Angela M (Friend of Resident) on Thursday 27 April 2017. Relates to April 2017.
I visit my friend who is a resident and find the staff all very cheerful and helpful. My friend tells me the staff are all very kind. There are lots of activities which she can join in with if she wants to. The food is very good and she gets a glass of red wine with her meal, something she loves.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Ella A (Friend of Resident) on Wednesday 26 April 2017. Relates to April 2017.
I am a friend of one of the residents and I visit about five times a year. Whenever I visit the staff are very courteous and extremely kind and helpful. I must say, I would like to live there myself.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Postal Card by Martin E (Son of Resident) on Monday 27 March 2017. Relates to March 2017.
Very pleased with everything, may need more car parking spaces in time.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Mark S (Son of Resident) on Friday 17 March 2017. Relates to February 2017.
All the staff at this home are superb, what in my mind a care home should consist of. Welcoming, happy residents good bright décor and staff who always personally involve themselves in the comfort and well-being of their patients. A+++
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Louise N (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
The carers provide as much care as they possibly can, to the extent that I feel it goes beyond "regulation". They understand my mother and know how to achieve the best in communicating with her. Relating to her past experiences as a nurse herself, her previous love of looking after her dogs and knowing who we are as her family i.e when I visit with my daughters or husband, acknowledgement from the staff who know who we all are. I could say more but just don't have the words.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Tony H (Son of Resident) on Monday 13 March 2017. Relates to February 2017.
When entering the care home the receptionist is always happy to see me. It's very clean and the staff are helpful if needed. The room is always very clean and tidy. The towels are always very clean as is the bathroom. We are always asked if we would like a cup of tea. My mother is always looked after very well. The home is excellent.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Jennifer B (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My sister and I are very pleased and happy with the excellent care our 99-year-old mother is receiving at Kingsbury Court.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Lesley F (Daughter of Resident) on Wednesday 8 March 2017. Relates to February 2017.
All the carers, reception staff, catering staff and cleaners have been wonderful with my mother. At times she can be very difficult and shouting when she wants someone to come, but they have been very patient with her. She is a lifelong vegetarian and they have accommodated her diet very well. My mother does not want to participate in any activities.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Julie T (Daughter of Resident) on Thursday 2 March 2017. Relates to January 2017.
Kingsbury Court is a beautiful care home with incredible staff from the Manager down to the cleaners. Everyone, my family and I have come into contact with have been very professional, polite and extremely caring. They made my father's time there a very happy one. We could not have wished for a better environment and the three careers that were mainly associated with him took the time to get to know all about him, his likes and dislikes and always ensured he had plenty of his favourite things - tea and biscuits! There are several activities going on during the week and they encouraged dad to join in but understood if he didn't want to and respected his wishes. Communication was excellent between the care home and ourselves - as was the cleanliness and food. The quality of staff was excellent too. We couldn't have wished for a better place for dad. Thank you, Kingsbury Court!
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Nigel D (Son of Resident) on Thursday 9 February 2017. Relates to January 2017.
My mother spent the last year of her life in Kingsbury Court Care home, she was well looked after and cared for. She was always happy and smiling and had no complaints. The staff were always caring and helpful and would always make time for her considering she had communication problems.
The process of the MMCG group made it so easy for us to get her in the residential home which makes a stressful time less stressful.
5* accommodation deserves a 5* review.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Georgia P (Granddaughter of Resident) on Wednesday 21 September 2016. Relates to September 2016.
Overall standard very low.
Poor care received in this case.
Very disappointed with the service and how it has been dealt. My opinion is not the same as others, however, it is based on the level of care witnessed.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Unlikely
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Review submitted from a Postal Card by Jenny G (Daughter of Resident) on Wednesday 10 August 2016. Relates to July 2016.
Excellent facilities, lovely caring staff. Catering staff very friendly. Management and communication to residents families very poor. Lots of promises but little action re garden landscaping, newsletters, email communication about staff changes etc. Lots of management change which is unsettling for staff and residents.
How likely would you be to recommend Kingsbury Court Care Home? Likely
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Review submitted from a Postal Card by Sherie O (Daughter of Resident) on Friday 5 August 2016. Relates to July 2016.
Kingsbury Court is clean, tidy and well organised. Nothing is too much trouble for the staff. Problems are always sorted out quickly and efficiently. The reception staff are caring and care staff are all excellent and always accommodating to the needs of the resident and family. Communication is excellent. We are very satisfied with the excellent care which my dad receives.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter O (Son-in-law of Resident) on Friday 5 August 2016. Relates to July 2016.
Kingsbury Court is always very clean and tidy. The staff are always ready to answer any questions and are attentive.
Sometimes some of my father-in-laws belongings go missing eg. shaver, glasses etc and anything that can be done to alleviate this would be great. All in all very good.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Graham H (Nephew of Resident) on Friday 5 August 2016. Relates to July 2016.
Very good care home, staff are excellent, good menu for residents, nice and pleasant grounds and lots going on for the residents.
Although normally very clean and tidy, can sometimes see room not cleaned thoroughly.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Edna D (Sister of Resident) on Tuesday 28 July 2015. Relates to July 2015.
I was very pleased my sister was able to spend her last weeks at Kingsbury Court in such lovely surroundings with such loving and caring staff. Everyone was equally thoughtful and caring to relatives and friends who visited my sister.
How likely would you be to recommend Kingsbury Court Care Home? Extremely Likely
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3 Bed Vacancies
posted 08 May 2018
Beautiful en-suite luxurious rooms, catering for dementia, nursing and residential care.set on the edge of Bisley in beautiful landscaped gardens, Kingsbury Court offers numerous lounges and quiet rooms for our residents, also a hairdressing salon & cinema room. a lovely café area to sit and chat or enjoy homemade cakes & biscuits with Family/friends.The Kitchen staff serve excellent restaurant style home cooked food in the dining rooms.
April 2017
Recipient: Maria Mallaband Care Group Ltd
Date: Saturday 01 Apr 2017
February 2016
Recipient: Maria Mallaband Care Group Ltd
Date: Monday 15 Feb 2016
Job Title: Home Care Manager
Joined: 2016
Description:
My name is Venita Couzens and I am the Care Manager at Kingsbury Court Care Home, I am a very experienced Home Manager and Registered Nurse with 30 years Nursing Care to my CV, please feel free to come along to the home for a viewing and a chat about the services we provide at Kingsbury Court.
There are currently no Care Home Idol entrants who have performed at Kingsbury Court Care Home