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St John's House

38 Heigham Road, Norwich, Norfolk NR2 3AU
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St John's House, Norwich
St John's House, Norwich
St John's House, Norwich

St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard...  

Care Provided by St John's House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,600 - £1,700£1,600 - £1,700
Residential Dementia Care£1,600 - £1,700£1,600 - £1,700

Our fees are calculated following a pre assessment of care needs required and the room selected.

Contact St John's House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Emma Bayne(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

St John's House Reviews (135)

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9.9

St John's House has a Review Score of 9.9 (9.900) out of 10, based on 24 reviews in the last 2 years. Over all time St John's House has 135 reviews.

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Showing 135 reviews matching selected criteria
Review from J B (Friend of Resident) published on 14 July 2026 Submitted via Postal Card
Overall Experience

The review reflects the exceptionally high standard of care observed at St John's House where my friend is a resident. I have witnessed excellence across wellbeing, staff, professionalism, safety, communication and the overall living environment. The home demonstrates a culture of warmth, dignity and genuine person-centred support. My friend frequently comments on feeling "safe, listened to and cared for", which is a strong indication of high-quality person-centred care. Interactions of staff were warm, unhurried and attentive - hallmarks of outstanding care. She is respected by all staff. During heatwave all were kept cool and hydrated. A+++

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your lovely feedback. It means a lot to hear that your friend feels safe, listened to and cared for at St John's House. We're proud of our team and the warm, person-centred support they provide every day. We'll be sure to share your kind comments with them. Thanks again for taking the time to leave such a wonderful review

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Review from Madeleine S (Wife of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

Arrived at St. John's frazzled and worn out looking for respite care for 87 year old husband who had been discharged from the hospital with cracked hip. Immediately felt in the hands of sympathetic and competent and caring staff (Kelly and Paul). Homely, delightful environment. Great lay out. my husband benefitted enormously during his stay. Would not hesitate to return and recommend to others.

Reply from Emma Bayne, General Manager at St John's House

It's wonderful to hear that you felt supported from the moment you arrived and that your husband benefited so much from his stay. The whole team will be truly touched by your kind words. We're glad the environment and care made such a difference during a stressful time, and we'd be honoured to welcome your husband back whenever you need us.

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Review from Jeffrey L (Brother of Resident) published on 11 March 2026 Submitted via Website
Overall Experience
The experience with St. John's was excellent. As a large portion of my brother's family was in the USA and as such unable to visit, the home had to fill in for us which they did much better than we deserved. We were made to feel like we were part of the home family and we got great support while we were there for his last days.
Staff members even attended his funeral which was heart warming.

Thankyou to everyone who was involved in his care.

Reply from Emma Bayne, General Manager at St John's House

Thank you for this touching review. It means a great deal to hear that you felt so supported and that you and your family were made to feel part of the St John's House community. Knowing the staff were able to be there for him-and for you-during such an important time is incredibly moving. Your kind words will mean a lot to everyone involved in his care.

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Review from Mark C (Son of Resident) published on 2 December 2025 Submitted via Website
Overall Experience

Mum has now bee;in St John's since May of this year. She had just turned 90. It was a massive wrench for her and very logistical for us with over 30 years of "stuff" to sort through. Mum's physical health was deteriorating even though she at the time didn't or didn't want to recognise this. From day one until today there has always been the utmost constancy from each and every member of staff. How everyone remains cheerful and positive is beyond me. They are real angels. They must be. Mum has had rollercoaster emotions and health issues. Her respect has always been maintained. Paul, the care manager is one of the most outstanding individuals I have ever come across. Mum is treated royally, even when she does not deserve it. The environment is very comfortable and tasteful. The public areas are simply gorgeous. Mum questions some of the food but she is pescatarian and very fussy indeed so she has always questioned food wherever she has stayed. She enjoys a glass of wine most days. Fab.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for sharing such a thoughtful and heartfelt review. We know how significant a transition this has been for your mum and your family, and were truly grateful for the trust youve placed in us. It means a great deal to hear that our teams constancy, positivity, and care have made a...  

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Review from Callum H (Regular Volunteer) published on 26 November 2025 Submitted via Website
Overall Experience

I began visiting St John's house as a student on placement for my college course, where I was welcomed with nothing but kindness and open arms and taught what I needed to know. I enjoyed my time so much, that at the end of my course, I asked to continue as a volunteer with the wellbeing team. As I still visit, the variety of the activities, and the lengths gone to ensure residents experiences are positive continue to impress me.

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Review from David G (Regular Volunteer) published on 21 October 2025 Submitted via Postal Card
Overall Experience

I volunteered in the wellbeing team. A good range of activities for the residents was provided, including personal 1 to 1 visits for those unable or unwilling to join in with the group activities. The care staff attended to the needs of the residents and treated them with dignity and respect. The housekeeping team worked very hard to keep the home clean and looking smart. Everyone was very helpful when I needed to know something including the reception staff. The management and the maintenance team who fixed a fault I reported immediately.

Reply from Emma Bayne, General Manager at St John's House

We are delighted to hear that you enjoyed your time volunteering with our Wellbeing Team. It's wonderful that you support the variety of activities offered, the care shown to residents, and the hard work of all our teams across the home. Your feedback means a lot to us, and we truly appreciate the time you have given to support our residents.

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Review from R L (Son-in-law of Resident) published on 6 October 2025 Submitted via Postal Card
Overall Experience

Sadly, my mother-in-law passed away in hospital a couple of weeks ago. The staff at St John's were sensitive through a difficult time after she was admitted following a fall. We were kept informed as matters developed and when she was re admitted as an emergency. She was admitted to residential care 3 1/2 years ago with the prognosis that her advanced dementia meant a likely life span of just 2 years. In the event, the care and attention giving at St Johns meant she lived much longer. Her quality of life was greatly enhanced by the specialist dementia care including excellent entertainment and activities.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your thoughtful message about your mother-in-law's time with us. We are deeply sorry for your loss and extend our heartfelt condolences to you and your family. It was a privilege for all of us at St John's House to be part of her care and to get to know her over the past 3...  

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Review from S B (Niece of Resident) published on 25 September 2025 Submitted via Postal Card
Overall Experience

We recently celebrated my uncle's 90th birthday. The help and support we received from the staff was amazing. It made the day extremely special. I am so grateful for their help. Since my uncle has been a resident, we have received such care, support and so much more. I know my uncle is safe and very well cared for which gives me so much peace. A wonderful environment, such a lovely home.

Reply from Emma Bayne, General Manager at St John's House

It was an absolute pleasure to host your Uncle's Birthday, there was an exceptional turn out. Thank you for inviting the staff and residents - we thoroughly enjoyed the afternoon.

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Review from Sian-Marie T (Granddaughter of Resident) published on 11 June 2025 Submitted via Website
Overall Experience
We feel so lucky to have chosen this care home for my Nana.
From management , reception, kitchen, hosts to care staff, we have no complaints.
The minute we walk through the door, we are so welcomed by the staff, every single one of them. We feel like family.
The service, host and hostesses seem hidden but they are golden to the home. Along with the cleaners and laundry.
The wellbeing team are a blessing in disguise.
I can't rate this home highly enough, if I could give them 1000 stars I would, 5 stars doesn't seem enough for the care, support and welcoming presence.

They've tended to my Nanas every need, no stone left unturned. I am so grateful to everyone that works at St John's for the attention and care my Nana has received. I recommend St Johns. Thank you all x

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your incredibly kind words and heartfelt feedback. We are truly touched to hear how welcome and supported you and your Nana feel at St Johns. It means the world to us to know that every member of our teamfrom reception and care staff to our behind-the-scenes heroes in the...  

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Review from A P (Resident / Service User) published on 1 May 2025 Submitted via Postal Card
Overall Experience

I became a resident at St Johns in order to recover from a hip replacement operation. The staffed showed complete professionalism at all times whilst retaining humanity and compassion. Their patience, even in the early hours of the morning, was spectacular. I was there for 3 weeks and never saw anything except exceptional care for all residents. The building is light, airy and kept very clean. The activities are varied and stimulating and the food is excellent.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your lovely feedback. We're truly grateful you chose St John's for your recovery, and we're delighted to hear that your experience with us was such a positive one. It means a lot to the whole team to know that their professionalism, compassion, and dedication-day and...  

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Review from David J (Son of Resident) published on 22 April 2025 Submitted via Website
Overall Experience
My father recently stayed at St Johns House for a 2 week respite, and the experience was excellent from start to finish. The level of care, support and consideration shown by the staff was outstanding. Every effort was made to ensure he was comfortable and well looked after, and the team consistently went above and beyond.
The staff struck a perfect balance between professionalism and kindness. They were friendly, supportive, and genuinely caring in their approach. It was also heartwarming to see how welcoming both residents and staff were to our family whenever we visited.
The home itself is spacious with a great variety of rooms and communal areas to enjoy, including the lovely coffee room and the grand piano! It made a real difference to have such a well-thought-out and inviting environment.

Thank you to everyone at St Johns for the exceptional care you provided and we look forward to another visit soon.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your kind words and thoughtful feedback. We're delighted to hear that your father had such a positive experience during his respite stay at St John's House. It means a great deal to the whole team to know that their care, support, and warmth made a real difference.We are...  

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Review from A W (Respite Resident) published on 4 April 2025 Submitted via Postal Card
Overall Experience

I spent 2 weeks in St John's following knee replacement surgery. It was ideal for my needs following major surgery, just being cared for. The facilities in the home are excellent and the staff all friendly and helpful. They did not appear to have staffing issues although I was mainly independent. Food was good, although I feel supper was too early at 4:45 is hard, a light meal with nothing else until breakfast some 15 hours later. The need for pain relief in a reasonable time from asking was sometimes frustrating and painful, especially at night. When offering these services maybe this should be addressed.

Reply from Emma Bayne, General Manager at St John's House

Thank you for sharing your experience. We are pleased to hear that you found the care, facilities, and staff at St John's House to be excellent and that your stay supported your recovery. Regarding your comments on pain relief, we understand how important timely medication is, especially...  

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Review from Hilary C (Respite Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience
Generally a good experience.

Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to...  

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Review from A L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience

My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.

Reply from Emma Bayne, General Manager at St John's House

Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.

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Review from Sophia Y (Daughter of Resident) published on 28 January 2025 Submitted via Website
Overall Experience

Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.

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Review from Shane M (Grandson of Resident) published on 24 January 2025 Submitted via Website
Overall Experience
What a lovely place for my Nan to be in, the staff are all so helpful and friendly, the rooms are lovely and the food is also nice.
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the manager visited her every hour through the night to make sure she was comfy and ok.

Highly recommend this place for the care of your loved ones.

Reply from Emma Bayne, General Manager at St John's House

What a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially during such a challenging time. Providing a safe, friendly and supportive environment is what we strive...  

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Review from Jonathan M (Son of Resident) published on 17 January 2025 Submitted via Postal Card
Overall Experience

I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your kind words and feedback. We're delighted to hear that your first impression of St John's House was so positive. Our team takes great pride in creating a warm, welcoming and comfortable environment for everyone who visits. Your lovely comments about our staff, from reception to management, truly mean a lot.

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Review from Jean P (Wife of Resident) published on 15 January 2025 Submitted via Website
Overall Experience

I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and feel that our dear one is very well taken care of. Home from home.

Reply from Emma Bayne, General Manager at St John's House

Thank you for sharing such kind words. We're so glad you felt welcomed and cared for during this special time. Creating a warm, family-like environment is what we strive for and it's heartwarming to know it made a difference for you and your loved one. Your appreciation means so much to us.

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Review from Louise B (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience

St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.

Reply from Emma Bayne, General Manager at St John's House

It's wonderful to hear about your positive experience with St Johns House Care Home. Your kind words reflect the dedication and passion of the team in providing exceptional care.

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Review from Judy R (Daughter of Resident) published on 14 January 2025 Submitted via Website
Overall Experience
Without a doubt the best care home in the region. They provide absolutely excellent care for my dad who is a resident with dementia. The care and quality of the staff working there is second to none. We have been most impressed with the kindness shown to my dad and the level of respect he receives. They provide a very safe and warm place for my dad which gives us peace of mind.
Staff have always kept us informed of his care and his changing needs and they have been able to adapt to accommodate any problems that they encounter with Dad. The staff have always been attentive and caring.
The staff throughout the whole home are kind courteous and feel like family. They maintain a professional, caring attitude and always go above and beyond for Dad and us as a family. We have witnessed the same care and attention to other residents there.

The St Johns family provides great social activities which they involve my dad in and as a family, we are always invited to join in as well.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our team is dedicated to providing the best possible care and support for our residents and their...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 May 2023
Overall
Outstanding
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St John's House.

Upcoming Events

There are no upcoming events for St John's House.

Awards / Recognitions (9)

  • 07 Dec 2023Recipient: St John's House
  • 07 Dec 2023Recipient: St John's House
  • 03 Nov 2023Recipient: St John's House

Accreditations

There are no accreditations posted yet for St John's House.

Meet the Team (1)

Emma Bayne
Emma BayneJob Title:General ManagerJoined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.

Frequently Asked Questions about St John's House

What types of Care is St John's House registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St John's House have?

There are 60 Single Rooms.

What are the Facilities & Services at St John's House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is St John's House to the centre of Norwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St John's House to verify any information. View our terms and conditions. St John's House has an Enhanced Service -more info.