Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 123 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1525
  • Self-Funded Residential Dementia Care: from £1615
  • Self-Funded Nursing Care: from £1764
  • RESPITE Self-Funded Residential Care: from £1525
  • RESPITE Self-Funded Residential Dementia Care: from £1615
  • RESPITE Self-Funded Nursing Care: from £1765

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Deepa Reju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Cedrus House Reviews (123)

9.9

Cedrus House has a Review Score of 9.9 (9.926) out of 10, based on 24 reviews in the last 2 years.
Over all time Cedrus House has 123 reviews.

Overall Experience
  • 95
  • 25
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Date Published
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  • 24
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Reviewer Connection to Cedrus House
  • 42
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Total of 123, showing 101-120
Review from H S (Daughter of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most carers are very good and very kind, however, some appear less caring. Unfortunately, most carers are overworked and have little time for additional niceties which can make a world of difference to the ill and elderly who have little contact with the outside world. Ideally, if funds allowed an almoner
type person would improve things. Food has been inconsistent due to changes in the kitchen and menus can sometimes be confusing or unappealing to elderly pallettes.
Reply from Samantha Debenham, Marketing Support Administrator at Cedrus House

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the standard of the home, rooms and facilities, although I understand you have some concerns around staff and quality of the food. With regards to the care team at Cedrus House, I would like to assure you that our levels of staffing are always suitable to meet the needs of residents 24 hours a day, seven days a week. However, we do take your concerns regarding general attitude of the staff seriously and will arrange for a manager at the home to get in touch and discuss this further with you. With regards to the dining experience at the home, our chefs work hard to cater for all tastes and dietary requirements for each individual and ensure that there is always plenty of choice. Residents are given the opportunity to contribute and our team are currently looking at recent feedback to build into the menus. If your loved one has any requirements, we would be glad to accommodate these requests also.

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Review from P R (Resident) assisted by family/friend published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and the nurses are all very kind, friendly and helpful.
The food is well prepared and presented.
The lounge and dining room are comfy and welcoming.
All facilities are clean and well maintained and the home is a pleasure to be in.
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Review from Pamela E (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been a resident at Cedrus House for the past year. Have been particularly impressed by the continued cheerfulness of all the staff here and their helpfulness. I would certainly recommend Cedrus House to anyone.
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Review from Valerie C (Resident) assisted by family/friend published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring and helpful, including the caring, domestic and night staff, however, at times they do seem very busy particularly first thin in the morning.
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Review from P L (Wife of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the treatment my husband is receiving. The carers are very understanding of his condition and treat him with care and friendliness.
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Review from Ian W (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic staff who really care about their residents. Also looks after family really well. Cannot fault the care my mother has been given.
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Review from James W (Nephew of Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly aunt was in need of urgent respite care following a medical crisis. The hospital needed the bed and she was not fit to be left to her own devices. I was amazed by the support from Cedrus House. They bent over backwards to help at every stage. Simply superb!
After three and a half weeks of
care at Cedrus House, auntie is now safely back home. So much stronger and able to manage with carers at home. I cannot praise Cedrus House high enough.
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Review from Rosalind A (Resident) assisted by family/friend published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I certainly like living here, most of all because all the people who help me are so kind and patient. I have the impression that, although they are always busy, nothing is too much trouble for them. It is reassuring to have a nurse always on the premises. I find my room and my bed very comfortable.
I like the coffee area, which is attractive and there are people about most of the time.
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Review from Doris R (Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care very good. All the staff are very helpful.
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Review from Jane B (Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is lovely and excellent there is plenty to do and the food is lovely and quite adequate.
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Review from Peter R (Son of Resident) published on 18 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
all the care staff were helpful and nice. the food was good and my mother had a restful stay.
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Review from Peter C (Resident) published on 21 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my second respite visit to Cedrus House, the first time was in February. This time, I had broken my arm and my wife wasn't able to care for me at home. I came to Cedrus House and stayed for 4 weeks until I was well enough to go home. I cannot fault anything about the home, the staff are wonderful,
so kind and helpful and the food is excellent. I was sad to say goodbye to everyone. Thank you.
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Review from Pamela B (Wife of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following periods of delirium, my husband arrived at Cedrus House, Stowmarket. A very confused and tormented gentleman.
Within a day he was soon at ease and had confidence in the way the staff handled his health problem. He was shown patience, tolerance and understanding and by the relationship building
to the staff had good trust and was communicating with them.
Everywhere within the premises were clean and bright to the highest degree. Would recommend Cedrus House to all.
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Review from Margaret J (Wife of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Husband well cared for. Kind and helpful staff.
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Review from Denise M (Niece of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting my aunt the staff are always very friendly and caring to her. The facilities are excellent here but there always seems to be different staff on duty.
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Review from Sue B (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't find a better home.
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Review from Margaret W (Daughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and caring. Accommodation is of a very high standard. Communication between staff and family members is very good. Individual needs of my mother have been responded to with both compassion and efficiency. Catering is excellent and personal preferences are catered for.
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Review from D M (Daughter-in-law of Resident) published on 3 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has had a recent stay in Cedrus House! He only stayed two weeks as he was having respite while his wife was recovering from being unwell! The staff at Cedrus House looked after him so well and took great care to ensure he had everything he needed! I would recommend this care home to
families who like to be included in their elderly relatives lives as the staff here work hard to make people feel welcome! I would like to thank the management team also as they looked after my father in law when he sadly fell outside the home just as he was returning home! The staff called an ambulance and stayed with him throughout! He is now safely back home resting from his fall!

Thank you Cedrus House for your professionalism!
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Review from F G (Wife of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made no effort to get hearing aid batteries.
I sent his prescription in the event of anything running out - it happened and seemed unable to get the medication pills replaced - either in the local chemist or to get their doctor to organise the local chemist!
Reply from Michelle Webster, Home Manager at Cedrus House

I am sorry that we were unable to meet all of your expectations during your husband’s stay with us but are grateful for your feedback and delighted with the positive comments and fantastic scores for the care and support we provide. All respite residents are registered with our local GP practice in case they become unwell during their stay. We do however ask all families to bring in all of the medicines required for the duration of any respite visits as our GP’s are not prepared to prescribe for repeat medication for our respite residents or from a repeat request. I do hope that we will be welcoming you back to our home in the near future especially as you felt the overall stay was a good one and that you were treated in an excellent manner.

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Review from Scott C (Son of Resident) published on 3 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All Cedrus House staff have been very helpful, much more helpful and honest than the service we had received from social services. The care level within Care UK is excellent and very dedicated, no matter what time of the day or night. The lady at Cedrus House goes beyond what would normally be expected
and her help and advice has been fantastic at such a difficult time for our family. Our father is now thankfully being cared for within Care UK. Thank you to all the staff
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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.926 for Cedrus House is calculated as follows: ( (263 Excellents x 5) + (21 Goods x 4) ) ÷ 284 Ratings = 4.926
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cedrus House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cedrus House to verify any information. View our terms and conditions. Cedrus House has an Enhanced Service - more info.