Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 131 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.
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Care Provided by Cedrus House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624
  • Self-Funded Residential Dementia Care: from £1719
  • Self-Funded Nursing Care: from £1889
  • RESPITE Self-Funded Residential Care: from £1624
  • RESPITE Self-Funded Residential Dementia Care: from £1719
  • RESPITE Self-Funded Nursing Care: from £1889

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements.

Contact Cedrus House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Cedrus House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Deepa Reju (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Parking on-site

Cedrus House Reviews (131)

9.9

Cedrus House has a Review Score of 9.9 (9.928) out of 10, based on 32 reviews in the last 2 years.
Over all time Cedrus House has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cedrus House
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Total of 131, showing 61-80
Review from Julia (Daughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Cedrus after a second lot of strokes left him unable to walk. I wish he had moved there sooner. We avoided a care home before because we thought he could keep his independence and activity longer elsewhere. We underestimated the level of activity and engagement there was at Cedrus. Dad
did stuff he'd never done before, like pottery, a race night (first for him), indoor bowls. He could also pursue his interest in gardening. He loved the visits from the children at the school next door. At Cedrus, they do things the way I would do them - the best they possibly can. There is a reason people love to work there.
The answer was always, yes. We can do that. The food is fantastic. It is a lovely place for friends and family to come and share a meal.
The staff became like family to me and to my dad, especially during lockdown.
I would highly recommend it.
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Review from Clive W (Son of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living in Australia, it is difficult to find a way to communicate with my mum in a way which is satisfying to me and positive for her. Staff at Cedrus House were most willing and positive when I started to email a photo letter to mum. They took on the extra task with nothing short of enthusiasm and
encouragement. Staff at Cedrus House have been absolutely amazing from the very first contact and all the way through the worrying process of moving mum out of her family home of 30yrs. The attitude of the staff at every level and in every function at Cedrus House helps give me and my siblings peace of mind, especially with the recent impact of covid19 on care homes in the UK. It is with great pleasure that I share my gratitude to you all at Cedrus House for the level of care that staff have displayed from the moment my sister's and I walked through the door at the beginning of our search for the right place for mum.
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Review from Anna N (Niece of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think that you would be hard pushed to find a better care home. The ambience, facilities, staff effort and activities - all of a very high standard.
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Review from M H (Son of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time I have had to use a care home for my mother and I was very apprehensive but all the staff were amazing and set my mind at rest. The facilities and rooms were excellent. I would recommend Cedrus House to everyone.
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Review from Gary D (Son of Resident) published on 5 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, caring and safe environment for my father to end his days - he deserved it! Thanks to all the staff, whatever their position within the system. Fabulous.
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Review from Nicola F (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care Dad received for the short time he was there. All of the staff were fantastic and looked after the family as well which made it so much easier. Very clean and well looked after, better than a hotel!
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Review from Elizabeth S (Granddaughter of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall the general environment is nice, staff are friendly and easy to converse with around the building. Overall clean and neat, the food and drinks are nice with a wide selection/variety. The care and support for residents are sufficient.
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Review from E G (Granddaughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would absolutely recommend Cedrus House as a care setting. My grandmother received exceptional end of life care. With staff showing dignity and respect at all times, nothing was too much and the staff were there to spend time with the residents. A compassionate homely setting with great facilities.
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Review from Eileen B (Friend of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot think of any care home to match this one. Believe me, I have visited many in my time.
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Review from Julie W (Friend of Resident) published on 5 April 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Since my friend has been at this home, both his physical and mental health has deteriorated. The attitude of the management team has been very poor and the care provided has not met the specific needs of my friend.
Reply from Samantha Debenham, Personal Assistant at Cedrus HouseCedrus House provides nursing and residential care for elderly residents. When a resident moves into the home, we create a detailed care plan to ensure they receive the most appropriate care for their needs. This is reviewed on a regular basis. Although we try to meet each and every individual’s needs, younger people may not benefit from some of the activities on offer which are so enjoyed by our residents.

Managers try to deal with complaints fairly and will always uphold them if, after investigation, they are found to be genuine.

We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House, we have an open door policy and you are always welcome to visit again and discuss any concerns you have with the management team.
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Review from Lauren S (Great-granddaughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It seems like there are always a lot of options for activities and food.


The coffee shop is a nice social area. My gran is very often disappointed with food taste and quality. However, it always seems as though the stair areas do not get cleaned. I've never seen the floor look as though it has been

hoovered. There is also a strange smell in these areas! This gives a bad impression to visitors.
Reply from Samantha Debenham, Personal Assistant at Cedrus HouseThank you for your feedback regarding your visit to Cedrus House. We are pleased to know that you feel there is a good range of activities and food, and that you would be likely to recommend the home to others.
We are sorry to hear that you feel that your gran is sometimes disappointed with the quality of food. At Cedrus House we work closely with our resident chef to ensure that a wide range of food options of the highest possible standard are offered. If you would like to discuss your concerns in more detail, we would welcome your comments in order that we can work with our chef to address any issues you may have.
Thank you for your comments regarding the stair areas and smells in these locations. Whilst our housekeepers work very hard to ensure the home is always kept clean and tidy, occasionally there may be areas that need to be given additional attention to ensure these are maintained to the same high standards. Please be assured that your comments have been passed to the housekeeping team in order that any issues in these areas can be put right immediately.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House we have an open door policy, and you are always welcome to visit and discuss any concerns you have with the management team.
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Review from D S (Granddaughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think the staff are lovely and friendly and the coffee shop is a great social facility with lovely coffee. The hairdresser is really nice and another great facility.


It would be nice to have more consistent carers that are familiar with the residents and their needs. There is a lot of agency staff

which can be unsettling. My gran has mentioned that the pastry and meat are hard to cut which should be considered for older people with weaker wrists.
Reply from Samantha Debenham, Personal Assistant at Cedrus HouseThank you for your feedback regarding your visit to Cedrus House. We are very pleased to know that you feel that the staff are all so friendly and that you are impressed with the facilities at the home. It is great to know that you would be likely to recommend the home to others.
We are sorry to hear that you feel that changes in staff can be unsettling for your gran. Whilst it is sometimes necessary to use agency staff, it is minimised wherever possible, to maintain familiarity. At Cedrus House, we are currently working to recruit more permanent colleagues to address this.
Thank you for your comments regarding the difficulties that your gran sometimes has with cutting up food due to having weak wrists. Whilst we try to enable residents to be as independent as possible, there are always staff members available at mealtimes to support if required and we are always very happy to provide assistance with cutting up food.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House, we have an open door policy, and you are always welcome to visit and discuss any concerns you have with the management team.
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Review from Pamela E (Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for over 2 years. I find the care staff most kind and helpful. My ensuite is comfortable with a bell handy if I need help. The staff are lovely and ready to help if I need them. On the whole, the food is OK with a choice in all the main meals. My nephew got me in here to
be near to his family. Good.
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Review from Lyndsay S (Granddaughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cedrus House is an excellent home. The care and support is second to none and the management are extremely helpful.
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Review from R U (Husband of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cedrus House are very kind and helpful. Nothing is to much trouble. The food is very good.
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Review from Ken C (Son-in-law of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very dedicated, professional and caring staff. A very friendly environment. Very good and up-to-date accommodation and facilities. The activities programme is very good.
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Review from Vic P (Daughter of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team leader and her staff make Cedrus House day centre a pleasure to visit.
I was very apprehensive about taking mum but they welcomed her like an old friend and did everything to settle her in. She now goes once a week and loves it. The activities, facilities and food are great but without a
doubt, it is the staff who make it the most caring, loving, warm, fun environment to leave someone you love and worry about. These ladies do a brilliant job.
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Review from Kate A (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has a lovely, clean, spacious room which she was encouraged to personalise with family photos and of day trips organised by the staff in which she loves to participate. The boxes outside each room are a lovely idea - each filled with photos and mementos of the resident. I like the way the "front
doors" to each room are decorated in different colours.


Cedrus House is very well maintained and is spotlessly cleaned by dedicated staff.


Staff are friendly, welcoming and professional at all times and interact well with both residents and relatives. I feel Mum is well cared for in a safe, warm, friendly atmosphere with a good variety of activities that she is encouraged to attend.


The cafe in reception is a lovely area to meet and have a cuppa with Mum and her friends.


Mum calls Cedrus House "Home" and is always happy to return after a day out, what more could I ask for?

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Review from Ian R (Son of Resident) published on 19 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Cedrus House from February 2017 to September 2018 and sadly passed away on 1st October. When we first viewed Cedrus we were impressed with the modern bright feel of the place and the welcoming atmosphere. We were very glad that we chose this care home for my mother to live the last
part of her life.
It is a very comfortable, calm place to be and we always felt that the comfort and care of residents was a priority for the staff. We cannot commend the staff enough for how lovely and kind they were to my mother and also to us when we visited. They really were exceptional in the way they carried out their duties and how patient they were looking after people who need everything doing for them. We had great admiration and gratitude for these special people.
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Review from Malcolm S (Son of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express adequately my admiration for Cedrus House and its personnel. The selfless dedication of its staff in caring for my mother in her final years made me very proud to have met them. I know that my mother was very well cared for and would have no hesitation in recommending Cedrus House to
anyone.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Cedrus House is calculated as follows: ( (350 Excellents x 5) + (27 Goods x 4) ) ÷ 377 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cedrus House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cedrus House to verify any information. View our terms and conditions. Cedrus House has an Enhanced Service - more info.