Cedrus House, Stowmarket, Suffolk
Cedrus House, Stowmarket, Suffolk
Cedrus House, Stowmarket, Suffolk

Cedrus House opened in April 2015, providing residential, nursing and specialist care for older people living with dementia.

Residents benefit from a person-centred approach, with care workers getting to know their individual needs. At the same time as care of a recognised quality, Cedrus House support an active lifestyle and personal interests.

Each of the 70 bedrooms has en-suite facilities and high quality furnishings and decor. Residents are free to personalise their rooms with their own photos and items of furniture to help them to feel more at home. The home has a cafe on the ground floor with patio doors to a terrace where residents can enjoy a cup of coffee with their families and loved ones. It also has a hair salon and and a cinema room.

Group: Care UK Nursing & Residential Care Services

Person in charge: Michelle Webster (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Own Furniture if required • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cedrus House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Cedrus House has a Review Score of 9.6 (9.634)

The Review Score of 9.6 (maximum of 10) for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Cedrus House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Cedrus House is calculated as follows: ( (238 Excellents x 5) + (69 Goods x 4) + (25 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 333 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cedrus House is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 15 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cedrus House?

  • Extremely LIKELY
    24
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cedrus House

  • Resident / Service User
    8
  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • more

I was really impressed with Cedrus House. Unexpectedly, my mother needed to stay for a week's respite care in June. The lovely manager visited us at very short notice, to meet us/take medical details etc, and my mum moved there the next day with her little dog.

Cedrus House is bright and cheerful, very well-maintained and clean. On my visits, I felt the staff were wonderful, very efficient and professional but also gentle, friendly, understanding to both residents and family. They made a real effort to make her happy. Plus they loved my mother's dog, which meant a lot to her! I knew she was totally safe there, and she really liked the staff.

I did notice that although the bedding was very clean, the duvet was thin and lumpy, the sheets were slightly rough towelling. They didn't seem in keeping with the standard of the rest of this care home. However, when I mentioned the sheets, they immediately offered to get some different ones for her.

Definitely recommended.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cedrus House you are wonderful. My father was only with you for 3 weeks but you cared for him in such a way that I thought you had known him all his life. The care he received was excellent. The staff were so friendly to him, even when he obviously did not feel good he still managed a cheeky grin for the ladies. You made him feel at ease and treated him with care and dignity. When his time to leave us was near, you let us know that you were there but you were not intrusive. Your help when he passed away was second to none, caring for him the same way you always had. Care Home is exactly what you are - you care beyond expectations and made not only my father but all is visitors feel at home. Thank you does not seem enough for the time he spent with you.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Liked the freedom, not restricted.
Helpful staff, very friendly to you.
Make you feel relaxed as if you are at home.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother attends the day centre on a regular basis. As I needed a holiday, she went into respite care for 2 weeks. The staff were all very helpful and as Mother knew quite a few of them it made it easier for her to settle in.
The staff from the day centre took her over so she could see her friends on the days they were open and I feel this helped her a lot. She was treated with great care and dignity and was quite happy when I collected her.
I will not hesitate to take her again when I need a break from caring.
Thank you.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care provided by the staff at Cedrus House has been second to none.
My Aunt is being very well looked after.
All the staff are cheerful and friendly and the facilities are first class.
My Aunt has a lovely room with a good view.
The communal areas are lovely and she often uses them and has made several new friends.
She attends lots of the social events and appreciates the variety of entertainment provided.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The staff and the nurses are all very kind, friendly and helpful.
The food is well prepared and presented.
The lounge and dining room are comfy and welcoming.
All facilities are clean and well maintained and the home is a pleasure to be in.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have now been a resident at Cedrus House for the past year. Have been particularly impressed by the continued cheerfulness of all the staff here and their helpfulness. I would certainly recommend Cedrus House to anyone.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Staff are caring and helpful, including the caring, domestic and night staff, however, at times they do seem very busy particularly first thin in the morning.

How likely would you be to recommend Cedrus House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Most carers are very good and very kind, however, some appear less caring. Unfortunately, most carers are overworked and have little time for additional niceties which can make a world of difference to the ill and elderly who have little contact with the outside world. Ideally, if funds allowed an almoner type person would improve things. Food has been inconsistent due to changes in the kitchen and menus can sometimes be confusing or unappealing to elderly pallettes.

How likely would you be to recommend Cedrus House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Cedrus House responded to this review on 21 Mar 2017:

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the standard of the home, rooms and facilities, although I understand you have some concerns around staff and quality of the food. With regards to the care team at Cedrus House, I would like to assure you that our levels of staffing are always suitable to meet the needs of residents 24 hours a day, seven days a week. However, we do take your concerns regarding general attitude of the staff seriously and will arrange for a manager at the home to get in touch and discuss this further with you. With regards to the dining experience at the home, our chefs work hard to cater for all tastes and dietary requirements for each individual and ensure that there is always plenty of choice. Residents are given the opportunity to contribute and our team are currently looking at recent feedback to build into the menus. If your loved one has any requirements, we would be glad to accommodate these requests also.

My elderly aunt was in need of urgent respite care following a medical crisis. The hospital needed the bed and she was not fit to be left to her own devices. I was amazed by the support from Cedrus House. They bent over backwards to help at every stage. Simply superb!
After three and a half weeks of care at Cedrus House, auntie is now safely back home. So much stronger and able to manage with carers at home. I cannot praise Cedrus House high enough.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fantastic staff who really care about their residents. Also looks after family really well. Cannot fault the care my mother has been given.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very happy with the treatment my husband is receiving. The carers are very understanding of his condition and treat him with care and friendliness.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I certainly like living here, most of all because all the people who help me are so kind and patient. I have the impression that, although they are always busy, nothing is too much trouble for them. It is reassuring to have a nurse always on the premises. I find my room and my bed very comfortable. I like the coffee area, which is attractive and there are people about most of the time.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I find the care very good. All the staff are very helpful.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The place is lovely and excellent there is plenty to do and the food is lovely and quite adequate.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

all the care staff were helpful and nice. the food was good and my mother had a restful stay.

How likely would you be to recommend Cedrus House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

This was my second respite visit to Cedrus House, the first time was in February. This time, I had broken my arm and my wife wasn't able to care for me at home. I came to Cedrus House and stayed for 4 weeks until I was well enough to go home. I cannot fault anything about the home, the staff are wonderful, so kind and helpful and the food is excellent. I was sad to say goodbye to everyone. Thank you.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following periods of delirium, my husband arrived at Cedrus House, Stowmarket. A very confused and tormented gentleman.
Within a day he was soon at ease and had confidence in the way the staff handled his health problem. He was shown patience, tolerance and understanding and by the relationship building to the staff had good trust and was communicating with them.
Everywhere within the premises were clean and bright to the highest degree. Would recommend Cedrus House to all.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Husband well cared for. Kind and helpful staff.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

When visiting my aunt the staff are always very friendly and caring to her. The facilities are excellent here but there always seems to be different staff on duty.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I couldn't find a better home.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All staff are very helpful and caring. Accommodation is of a very high standard. Communication between staff and family members is very good. Individual needs of my mother have been responded to with both compassion and efficiency. Catering is excellent and personal preferences are catered for.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law has had a recent stay in Cedrus House! He only stayed two weeks as he was having respite while his wife was recovering from being unwell! The staff at Cedrus House looked after him so well and took great care to ensure he had everything he needed! I would recommend this care home to families who like to be included in their elderly relatives lives as the staff here work hard to make people feel welcome! I would like to thank the management team also as they looked after my father in law when he sadly fell outside the home just as he was returning home! The staff called an ambulance and stayed with him throughout! He is now safely back home resting from his fall!

Thank you Cedrus House for your professionalism!

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Made no effort to get hearing aid batteries.
I sent his prescription in the event of anything running out - it happened and seemed unable to get the medication pills replaced - either in the local chemist or to get their doctor to organise the local chemist!

How likely would you be to recommend Cedrus House? Neither Unlikely or Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Michelle Webster, Home Manager at Cedrus House responded to this review on 19 Jan 2016:

I am sorry that we were unable to meet all of your expectations during your husband’s stay with us but are grateful for your feedback and delighted with the positive comments and fantastic scores for the care and support we provide. All respite residents are registered with our local GP practice in case they become unwell during their stay. We do however ask all families to bring in all of the medicines required for the duration of any respite visits as our GP’s are not prepared to prescribe for repeat medication for our respite residents or from a repeat request. I do hope that we will be welcoming you back to our home in the near future especially as you felt the overall stay was a good one and that you were treated in an excellent manner.

All Cedrus House staff have been very helpful, much more helpful and honest than the service we had received from social services. The care level within Care UK is excellent and very dedicated, no matter what time of the day or night. The lady at Cedrus House goes beyond what would normally be expected and her help and advice has been fantastic at such a difficult time for our family. Our father is now thankfully being cared for within Care UK. Thank you to all the staff

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved from another care home in a very frail and poorly condition. Everyone at Cedrus House, carers, housekeeping, maintenance and management showed great compassion and understanding for our concerns and took a genuine interest in mum, with the excellent care she is now receiving the two sores she arrived with have healed and she has regained some weight. As a family we are very pleased with the progress mum has made so far and hope it will continue so she is well enough to enjoy Cedrus House to a greater degree.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

General impression is excellent. Very caring and friendly atmosphere. Lovely tea and cake provided thanks to the chef.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From what I've seen of it, it is excellent. Very friendly, clean and lovely. I can not fault it.

How likely would you be to recommend Cedrus House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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December 2016

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Care Home Idol 2016

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