Ivy Court

Ivy Road, Norwich NR5 8BF
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9.8 78 Reviews
  • Ivy Court, Norwich
Ivy Court benefits from a quiet residential location, while being close to local transport links and easily accessible from within Norwich and the wider Norfolk area. The home offers a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

There are enticing spaces to relax such as the bistro and quiet lounges dotted around the home. They understand that residents like to continue to look their best, so the home's hair salon is open regularly for beauty treatments and pamper sessions. Communal living is enhanced with kitchenettes in the dining areas, and a range of seating areas offers residents an opportunity to relax. Bedrooms are comfortably furnished and have ensuite bathrooms. Many bedrooms have private access to the home's tranquil and secure landscaped and sensory gardens or private balconies.

They have their own dementia training. This highlights the importance of a stimulating environment and meaningful activities for people who live with dementia, as well as addressing clinical aspects of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ovidiu Andreescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Ivy Court Reviews (78)

9.8

Ivy Court has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years.
Over all time Ivy Court has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ivy Court
  • 33
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Total of 78, showing 1-20
Review from M S (Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I celebrated my 81st birthday on the 14th July and the kitchens produced a wonderful buffet for the afternoon, sausage rolls to die for, birthday cake, strawberry's and cream. As always the food was so tasty. All the staff helped me enjoy the day, housekeepers, carers and nurses.they all helped me to
make 81 not such a dreadful day to be 81.
Reply from Stuart Lamacraft, On behalf of the team at Ivy Court

Thank you so much for sharing your birthday experience with us. We're delighted to hear that your special day was made memorable with delicious food and the support of our wonderful team. It means a lot to know that everyone - from the kitchen to the care team - helped make turning 81 a joyful celebration. Wishing you continued happiness and many more special moments at Ivy Court!

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Review from Richard K (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After three years bedridden the last three months in Ivy Lodge I could not have asked for more for the excellent way she lived out her last three months of her life.The staff were excellent and made my wife's stay a pleasure which I think she appreciated. The support I received was excellent. I would
recommend Ivy Lodge to any family if a relation has to go into care.
Reply from Stuart Lamacraft, On behalf of the team at Ivy Court

Thank you for sharing such a sincere and thoughtful reflection on your wife's time at Ivy Court. It means a great deal to the team to know she was comfortable and well cared for in her final months, and that you also felt supported throughout. Your recommendation is truly appreciated.

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Review from Sherie C (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Ivy Court for a couple of months, the care has been outstanding, my mum is treated with dignity and respect. She has been made to feel like one of the family and is so much happier in herself and has become so much more sociable. Family visiting are made to feel so welcome and nothing
is to much trouble.
The surroundings at Ivy Court are beautiful and well cared for. I would just like to thank all the staff for their kindness and support with mum and us as a family.
Reply from Stuart Lamacraft, Marketing at Ivy Court

Thank you for your thoughtful and heartfelt feedback about Ivy Court. It's wonderful to hear how much your mum has flourished and how welcome your whole family has felt. Knowing she feels part of the community and is treated with such dignity means everything to us. Your kind words will be truly appreciated by the whole team.

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Review from Tina C (Daughter of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been supported so well at Ivy Court. She has been treated with dignity and choice. There are beautiful grounds, wonderful facilities the staff are amazing. Living with Dementia is hard, but with such amazing support, I've seen a little bit of my mum again, she is happy, enjoying herself,
this makes me happy and very grateful.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care and feels content at Ivy Court. It's wonderful to know that the support we're providing is making a positive difference for both you and your mum. I will pass on your kind comments to the whole team.

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Review from R D (Brother of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving into Ivy Court I have noticed a marked improvement in my sisters well being. She is more cheerful with none of the anxiety she experienced previously. She has put on weight and enjoys many of the activities despite being very deaf. A good move I think!
Reply from Home Manager, Home Manager at Ivy Court

Thank you for sharing such wonderful feedback. It's heartwarming to hear that your sister has settled in well at Ivy Court and that her wellbeing has improved. Seeing her more cheerful and engaged is truly rewarding for our team. We're so pleased that she's enjoying the activities, and we're grateful for your trust in us. Wishing you both all the best.

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Review from Chris N (Son of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are always satisfied that Mum is being cared for with dignity and attentiveness. She has dementia so she can be difficult but the staff deal with this well. Her room is kept to the highest standards.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for your kind words and for taking the time to share your experience. We understand how important it is for families to feel reassured, and we're so pleased to hear that you're satisfied with the care your mum receives. Our team is dedicated to providing compassionate and dignified support, and your feedback means a great deal to us. Wishing you and your mum all the best.

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Review from Andrea D (Daughter-in-law of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law moved into Ivy Court very suddenly, when my father in law became terminally ill. The kindness and support from the team, to our entire family, has been outstanding. Six months on, she is settled and refers to Ivy Court as "home". Her physical health has improved and she has formed
friendships with fellow residents. All staff are welcoming and professional. As a family, we appreciate that she is in a safe and happy nursing home.
Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your kind words and for sharing your experience. We understand how difficult such transitions can be, and we are truly heartened to know that Ivy Court has become a comforting home for your mother-in-law. It's wonderful to hear that her health has improved and that she has found companionship among fellow residents. Our team is dedicated to providing a warm, supportive environment, and your appreciation means the world to us. We are grateful for your trust and will continue to do our very best for her and all our residents.

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Review from P M (Wife of Resident) assisted by family/friend published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident of Ivy Court for two months. He has been treated with the utmost respect, the staff are professional and friendly to the residents and their visitors. They are always willing to answer any questions I have, and always put the residents comfort at priority.
Reply from Stuart Lamacraft, Marketing at Ivy Court

Thank you for your kind review. We're so pleased to hear that your husband has been treated with the respect and care he deserves at Ivy Court. Our team is committed to ensuring both residents and their families feel supported, so it's wonderful to know you've found them professional, friendly, and attentive. Your kind words mean a great deal to us all. Thank you for sharing your experience.

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Review from M D (Son of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent work by the Ivy Court team, by Manager and team since the last CQC review and really installed pride back in the home, and in the staff and it really shows in the way residents present to you as happy when you visit. It's been a long road to get to this point and the job is not over but the
team need to pat themselves on the back for how well they have pulled together and special mention must go to on lady who always makes me feel she has my relative's (who has advanced dementia) best interests as a priority and she is always treated with dignity (unlike previous care home) It's so important Head office recognises the work these core staff are doing and don't lose them and see things return to the dark days where things were in the main covered by agency staff and there was a lack of leadership. This result achieving GOOD in the CQC is deserved recognition and hope it will help the team's self-belief to get to Outstanding at the next assessment. Well done to all!
Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you so much for your heartfelt review and for recognising the hard work and dedication of the team at Ivy Court. It's truly rewarding to hear how the pride and effort of the staff have brought such positive changes to the home, making it a happier place for the residents. Your kind words about the care and dignity shown to your relative, especially given their advanced dementia, mean so much to us. The journey to this point has indeed been a team effort and we're incredibly proud of achieving the GOOD rating from the CQC. We deeply value your encouragement and will continue striving to deliver the highest standards of care. Thank you again for your support, it means the world to us.

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Review from Michael B (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for a care home for my mother my sister and I naturally researched previous inspections of various homes. Ivy court had an inspection I think around about 2020 ish. One or two things were highlighted but we still decided to visit. Recommendations had clearly been addressed and we
had no worries at all. It's an impressive place and we didn't hesitate to have mum there. It's so well equipped and immaculate throughout. The staff have been superb and amazingly caring in mother's complex needs. The communication has been first class. There are various pastimes for residents and lovely gardens. The manager runs a very good home and is a nice guy. I would not hesitate to recommend Ivy Court. My mum sadly passed away Boxing Day but the staff were so lovely and caring in our loss. I cannot thank them all enough.
Reply from Home Manager, Home Manager at Ivy Court

Thank you so much for your heartfelt review and kind words about Ivy Court. We're deeply sorry for your loss and are honoured that we could support your mother and your family during such a difficult time. It means the world to us to hear that you found our care, communication, and facilities to be reassuring and that your mother's needs were met with compassion. Your recommendation and recognition of our team and the Manager's leadership truly mean a lot. Please know that our thoughts are with you and your family.

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Review from L T (Daughter of Resident) published on 23 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience so far has been excellent. All the staff are very kind and caring. The management is professional, friendly, and extremely helpful. Mum's room is light, warm and comfortable with a nice view of the garden. There is good communication. Mum is encouraged to take part in the activities arranged.
We are very happy with Ivy Court.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ivy Court. I will pass on your kind comments to the whole team.

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Review from Jill W (Wife of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Ivy Court for 2 months. I visit him every day for 2 hours or more, and at different times of the day, and therefore have a good view of how it works. The management and reception are excellent, the day and night nursing staff also. Everyone is willing to chat. They
also ring me if there are any concerns regarding my husband. Everywhere is clean and light. The food is good and caters for special diets. The carers are friendly and patient. They hold twice daily activities which are good fun for those who want to partake. I am impressed also by how everything relevant to the resident is logged. I cannot fault Ivy Court. The garden is lovely.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to write us such a lovely review, we're so happy to hear that you and your husband have had such a positive experience so far. It's fantastic to know that your husband is enjoying the activities and that the food is meeting his needs. We're really happy to have you as part of our Ivy Court family, and we'll continue doing our best to keep everything running smoothly.

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Review from L B (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has been so supportive in all aspects of Mum's care. The communication is fantastic, any question I can find people. They are brilliant. Mum is 20 minutes in Ivy Court. The care home has put everything in place that she could possibly need. Everyone is so kind and friendly. The Home Manager
is amazing.
Reply from Home Manager, Home Manager at Ivy Court

Thank you so much for your wonderful review of our home, your appreciation of our team is so important to us. We're so glad Mum has settled in and enjoying her home at Ivy Court!

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Review from Michele C (Civil Partner of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner who has advanced Alzheimer's disease spent a week respite at Ivy Court in February 2024. Unfortunately, he was hospitalised for six weeks in June with pneumonia which advanced his disease so he now needs end-of-life care. He was transferred to Ivy Court at the beginning of August and the
staff have been so kind and caring to him, he is always well cared for and the staff are very supportive of me. They have encouraged me to be involved in planning his care and they do all they can to make his life as pleasant as they can. I am a retired nurse and I know the challenges care staff face each day, but everyone works hard to ensure the residents get the best possible care. His room is light and airy and is always spotlessly clean. The main building is modern and well laid out with good facilities and a beautiful garden, and again always very clean and tidy. The management staff are always ready to listen if I have any concerns and all the staff are kind and courteous.
Reply from Ovidiu Andreescu, Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your partner is receiving such great care at Ivy Court and will pass on your kind comments to the whole team.

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Review from Emma D (Daughter-in-law of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ivy Court is a lovely friendly care home in a peaceful road just outside the centre of Norwich. It is very well run by an experienced manager with the kind and attentive staff including a great chef and an incredibly helpful maintenance director. It is very modern and has a beautiful garden which is
fully accessible.
Reply from Home Manager, Home Manager at Ivy Court

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.

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Review from Charlotte B (Daughter-in-law of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start to finish, fully enjoyed her first stay at Ivy Court. The whole team were friendly and helpful and she would have no worries about having to return for further respite, which is great news. We were kept appraised throughout her stay of any issues that arose. Everyone made us all feel welcome,
even the head chef made her, her favourite sweet upon her request. Cannot fault anything, keep up the good work.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for your positive feedback and recognition of the Ivy Court team from a recent enjoyable respite stay. We work hard to deliver high standards of quality personalised care at all times, so thank you, we will pass your feedback to the team, who will look forward to seeing you again in the future.

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Review from Kathryn C (Daughter-in-law of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the decision is made to place a loved one into care it’s not always easy to choose. Ivy Court made the decision easier. With ensuite bathrooms and bright spacious bedrooms it seemed the perfect fit for someone needing nursing care yet allowing for as much independence as possible given the prognosis.
The best part is my father-in-law is welcome to go at any time and is always made incredibly welcome.
I have seen lovely and caring staff.
I love that each floor has its own dining room and lounge allowing for familiarity, safety and creates a small friendly atmosphere..
I really am grateful for everything Ivy Court has done so far from a smooth admission to taking care of my loved one.
Reply from Home Manager, Home Manager at Ivy Court

Thank you for taking the time to leave us a review and for your lovely comments about our home, team and the care your father-in-law is receiving at Ivy Court. Your feedback will be shared with the team.

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Review from Tina R (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall experience is excellent. Very clean. Lovely staff. Great activities. Good food.
Reply from Home Manager, Home Manager at Ivy Court

Tina, thank you for your review and positive comments regarding Ivy Court and our team who work hard to deliver high standards across our home. Your feedback will be passed on to the team.

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Review from Deborah W (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivy Court is amazing! The whole team there work together to give all the care, nursing and social activities and nutritious food needed by those in their care. They are receptive, and nothing is too much trouble. Whatever anyone's role, they seem to be passionate about what they do and the well-being
of the residents of Ivy Court and pull together as a team. My mum says it feels like a happy family. In the three months, she has been there, she has flourished - her health issues are well managed, she is now mobile again, and most importantly, she is happy. I am happy too, that she is safe and enjoying life again.
Reply from Home Manager, Home Manager at Ivy Court

Deborah, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care and that she feels like part of our family here at Ivy Court. I will pass on your kind comments to the whole team.

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Review from Ian W (Son of Resident) published on 19 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ivy Court Care Home is just an amazing care home.
When looking for a care home for my mother, Ivy Court just looked and felt so different, so much better. The staff appeared happy, willing to help and friendly.
Now nine months in, our initial impressions have actually been exceeded. My mum is happy,
she loves the carers and they seem genuinely fond of her. Ivy Court just works.
Reply from Home Manager at Ivy Court

Ian, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Ivy Court. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Ivy Court is calculated as follows: ( (182 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivy Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Ovidiu

Ovidiu Andreescu

Job Title: Home Manager

Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating from nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.


I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.


Our residents have a wide range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.

Shellon

Shellon Profitt

Job Title: Deputy Manager

My nursing background has given me the ability to aid my colleagues with various challenges and support each resident in a very personalised way. Seeing the smiles on residents’ faces brings me so much satisfaction and I have found this role very rewarding.

Diana

Diana Mocanu

Job Title: Wellbeing Coordinator

As wellbeing coordinator, my priorities are providing person-centred care, tailoring activities and encouraging participation. My role goes beyond arranging activities; it is one that can provide people with social interaction, exercise, engagement and a sense of inclusion.

Harriet

Harriet Hague

Job Title: Administrator

I’m approachable and proactive in my role which can be very busy but extremely rewarding. I ensure that my team members feel they can speak to me about anything and boost morale so that everyone can make the home a fun and energetic place to work.

Kerry

Kerry Gray

Job Title: Head Chef

My priorities are creating tasty fresh food, ensuring good nutrition and attending to residents’ individual dietary needs. I love my job, mostly for the joy I get seeing happy faces and receiving positive feedback about our food.

Mollie

Mollie Hunt

Job Title: Regional Sales Support Manager

My role is to understand people’s needs and find the best care for them. So many things bring me joy in my job, from hearing wonderful feedback from families and friends to simply walking in the front door and seeing the residents’ faces every day.

Frequently Asked Questions about Ivy Court

What types of Care is Ivy Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ivy Court have?

There are 71 Single Rooms.

What are the Facilities & Services at Ivy Court?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivy Court to the centre of Norwich?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivy Court to verify any information. View our terms and conditions. Ivy Court has an Enhanced Service - more info.