Ivy Court

Ivy Road, Norwich NR5 8BF
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9.8 78 Reviews
  • Ivy Court, Norwich
Ivy Court benefits from a quiet residential location, while being close to local transport links and easily accessible from within Norwich and the wider Norfolk area. The home offers a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

There are enticing spaces to relax such as the bistro and quiet lounges dotted around the home. They understand that residents like to continue to look their best, so the home's hair salon is open regularly for beauty treatments and pamper sessions. Communal living is enhanced with kitchenettes in the dining areas, and a range of seating areas offers residents an opportunity to relax. Bedrooms are comfortably furnished and have ensuite bathrooms. Many bedrooms have private access to the home's tranquil and secure landscaped and sensory gardens or private balconies.

They have their own dementia training. This highlights the importance of a stimulating environment and meaningful activities for people who live with dementia, as well as addressing clinical aspects of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ovidiu Andreescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Ivy Court Reviews (78)

9.8

Ivy Court has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years.
Over all time Ivy Court has 78 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ivy Court
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Total of 78, showing 21-40
Review from T M (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff have been helpful and supportive in what was a difficult time for the family. From our first visit to the ongoing day-to-day care, we have seen nothing but respect and thoughtfulness from everyone who works within Ivy Court. It is a special place and we feel thankful that they are able to
accommodate our loved one.
Reply from Home Manager at Ivy Court

Thank you for your kind words and recognition of the team at Ivy Court, the care, services and support we deliver as a team to your loved one and the whole family is extremely important to us. Your feedback will be shared with the team.

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Review from Elizabeth F (Cousin of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited a relative several times and everyone is always so helpful and happy. There are always staff around to help you find your people and the place is always so warm, clean and inviting. There is a lovely atmosphere and my relative is always happy and well cared for. I would happily live here
myself! Well done everyone.
Reply from Home Manager at Ivy Court

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your relative is receiving such great care at Ivy Court and you find the home so inviting and welcoming. I will pass on your kind comments to the whole team.

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Review from J L (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care that my Mum has received at Ivy Court. All staff whatever level are hardworking, empathetic and nothing is too much trouble when it comes to the individual care of residents.
Ivy Court is exceptionally clean and bright, residents' rooms are spacious and accommodate
those with mobility issues. The outside space is well maintained with good wheelchair access for all to enjoy. The residents have the opportunity to attend daily activities from a dedicated activity team, with outside trips enjoyed by all. Residents enjoy meals together in the communal dining room, where a choice of nutritious meals are served.
As the daughter of a resident at Ivy Court any concerns I have had with Mum's well-being and increasing frailty have been managed with compassion and support. Mum has settled in well to Ivy Court and speaks highly of staff on all levels as caring and nothing is too much trouble.
Reply from Home Manager, Home Manager at Ivy Court

We are so pleased to read your wonderful comments about the care your mum receives and how well she has settled in at Ivy Court. The team try to ensure that all our residents enjoy activities and trips out where possible. I will ensure the team are made aware of your lovely feedback.

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Review from Ann M (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ivy Court for approximately three months and on every visit we have felt reassured with the care Mum is receiving the staff are friendly kind and approachable.
Occasionally at weekends, it's not always possible to speak to anyone on the phone but generally, communication
is good and staff will always phone back when they can.
Reply from Home Manager, Home Manager at Ivy Court

We would like to thank you for your words of kindness, which are very much appreciated. All comments will be passed on to the team and thank you again for the review.

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Review from Jacqueline B (Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with the care given to our relative. The food is wonderful and has a good variety. The care is second to none. We have never had any complaints about anything. The facilities are amazing, and the activities are brilliant.
Reply from Home Manager, Home Manager at Ivy Court

Jacqueline, thank you for taking the time to leave us such a fantastic review! We're happy to hear that the food and care received are of such high quality and that your relative is enjoying the activities on offer at Ivy Court. I will pass on your kind comments to the whole team.

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Review from K H (Son of Resident) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivy Court is bright and fresh, clean and relaxing for my mother who has received excellent care since her arrival. Thank you to all at Ivy Court.
Reply from Home manager, Home Manager at Ivy Court

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.

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Review from H L (Wife of Resident) published on 4 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to leave my husband in the care of Ivy Court after discussions with the home about their facilities. He was well looked after and help was at hand at the press of a button. Ivy Court did everything I asked and I was well pleased with their care and attention to my husband. He has Alzheimer's
and I needed to know he would be well looked after. I would not hesitate to send him there again.
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Review from D S (Son of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was a resident for three and a half years in Ivy COurt. The staff really worked hard to give her the best.
They showed real care, compassion and kindness to mum. Cared for her, kept her safe during Covid and providing activities (trips early on) events, pampering, hairdressing etc.
Caring qualities
were never more evident than in mums final days and were extended to me enabling me to be with her all through. I shall always be immensely grateful for that.
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Review from V E (Daughter of Resident) published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The reception team are very efficient in making sure all visitors are compliant with covid regulations. All the staff are very friendly and helpful. There are always activities available for residents and their visitors to participate in. My mother had to go in in the middle of covid lockdown this could
have been very stressful but the manager and staff all helped to make this easier.
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Review from G F (Respite Resident) assisted by family/friend published on 29 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being new to Ivy Court my experience was extremely good. All of the staff were extremely helpful towards me. I look forward to going back for respite again.
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Review from H P (Wife of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has only been there a few days for respite care while I have an operation. He understands why he is there (up to a point) but forgets (dementia). The staff have tried hard to help him settle but he is frustrated. Normally he can walk around our road safely as neighbours know him well. The
staff are beginning to understand his needs and capabilities and he is beginning to relax and enjoy his surroundings. I had good reasons for choosing Ivy Court and I am satisfied he will enjoy his stay.
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Review from M G (Respite Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very pleasant stay. The food is good. The staff are excellent. I cannot fault the staff at all. Activities programme ok, very varied. Always something for everyone. Played quizzes, entertainment ok. Even had spiritual guidance from the local vicar. Overall I quite enjoyed my stay and would come again.
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Review from J S (Resident) published on 9 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are Ivy Court has been helpful and kind. The accommodation was comfortable and p pleasant. The food attractively presented and interesting. The activities programme was interesting, especially on a Wednesday.
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Review from Sally M (Daughter of Resident) published on 9 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad came into the care home and I was really worried about how he would settle in during the pandemic. Dad has dementia and I must say the nursing care given to him by everyone including the manager, nursing staff, carers, activities staff, receptionists and even the chef, has been excellent. Everyone
knows him by name. We receive weekly updates on his health and well being. I was concerned about Dad going into a nursing home and it did take me a little while to accept he needed this care but now I am happy we have done the best for him. We can now visit with COVID restrictions and it’s lovely to see him smile. Grateful thanks to everyone.
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Review from M T (Daughter of Resident) published on 4 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault the care given to my father since 2016. He was treated with love, dignity and honour. He died recently and his end of life care was excellent. My treatment over the past years has been very good. I was kept informed and consulted at all time and the staff became my friends.
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Review from Hannah S (Granddaughter of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would personally like to thank every member of staff at Ivy Court Nursing Home for their kindness, dedication, support and genuine care for my Nannie. The 24/7 care was exceptional; they treated Nannie with respect and dignity all the way through. They always spoke to her in a gentle, calming and
reassuring manner. We know Nannie was comfortable in her cosy room and felt relaxed during her time at Ivy Court.
We were welcomed by each member of staff every day - everybody is so friendly, supportive and empathetic to all families. The Covid-19 measures put in place kept us, staff and residents safe, yet it was carried out in a sensitive manner to make residents feel at ease.
Thank you for providing our family with food and drinks during some long days - we really didn’t expect such incredible care for us too.
I couldn’t recommend Ivy Court Nursing Home enough. Thank you.
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Review from Lauren C (Granddaughter of Resident) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nannie stayed at Ivy Court for palliative care during the late stages of her dementia. I want to thank every single member of staff who were absolutely exceptional. They went above and beyond to look after my Nannie, giving her the care and dignity she deserved. I’m truly touched by everyone’s genuine
kindness, compassion, professionalism and care. They treated our Nannie with the dignity, respect and kindness she deserved. They even provided our family with refreshments and food during our long visits, and would constantly check on Nannie to ensure she was comfortable. I can’t thank the staff enough, you’ve all been absolutely wonderful to our family and my Nannie. I’m so pleased she was looked after by every single one of you.
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Review from Henry C (Power of Attorney of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We specifically selected Ivy Court for transfer from hospital for end of life care for mum in law. The home is modern, airy and contemporary and more importantly, the care home reviews are positive, up to date and totally relevant. Since admission (16/10/20) we have personally observed the adherence
to the stringent Covid regime, professional and diligent administration, nursing capabilities and cleanliness. Perhaps most of all, the genuine care and attention that everyone displays is greatly appreciated (we have even had the Chef pop his head in to see if everything is ok and offering alternatives or suggestions). The nursing team are exceptional; listening, explaining and communicating in a thoroughly professional and friendly way that is genuinely appreciated by the family and reinforces our decision to select Ivy Court. I’m going to mention the previous CQC report because we decided to let our own eyes look beyond that and see what is actually happening now. We are not disappointed.
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Review from P G (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was admitted to Ivy Court in April. She's basically on the end of life care. The staff are really going out of their way to look after her. Even the chef is making the things she really likes. I don't think she could have gone anywhere better. It's a weight off my shoulders to know she's in safe
hands.
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Review from Kim R (Daughter of Resident) published on 25 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel I must write a review to endorse this lovely care home. Since the lockdown period started in March we as a family have been kept informed of everything going on regarding my mum's care. She has been a resident at Ivy Court for over three years and I am so impressed with the way the staff have
looked after Mum during this time and specifically during the Covid-19 lockdown period.
The amazing activities team, old and new, have done their utmost to keep us in touch with Mum via video calls as often as they are able to.
Their continued dedication to assure us as a family and Mum as a resident, are kept in touch has been nothing short of amazing, hats off to you guys.
The rest of the staff are always on hand to assure safety, care and reassurance throughout the day and night. We are so impressed with you all at Ivy Court.
We as a family want to send a huge thank you and are so very grateful for all you are doing in these extremely difficult and unprecedented times. Superb team.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Ivy Court is calculated as follows: ( (182 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivy Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Ovidiu

Ovidiu Andreescu

Job Title: Home Manager

Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating from nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.


I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.


Our residents have a wide range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.

Shellon

Shellon Profitt

Job Title: Deputy Manager

My nursing background has given me the ability to aid my colleagues with various challenges and support each resident in a very personalised way. Seeing the smiles on residents’ faces brings me so much satisfaction and I have found this role very rewarding.

Diana

Diana Mocanu

Job Title: Wellbeing Coordinator

As wellbeing coordinator, my priorities are providing person-centred care, tailoring activities and encouraging participation. My role goes beyond arranging activities; it is one that can provide people with social interaction, exercise, engagement and a sense of inclusion.

Harriet

Harriet Hague

Job Title: Administrator

I’m approachable and proactive in my role which can be very busy but extremely rewarding. I ensure that my team members feel they can speak to me about anything and boost morale so that everyone can make the home a fun and energetic place to work.

Kerry

Kerry Gray

Job Title: Head Chef

My priorities are creating tasty fresh food, ensuring good nutrition and attending to residents’ individual dietary needs. I love my job, mostly for the joy I get seeing happy faces and receiving positive feedback about our food.

Mollie

Mollie Hunt

Job Title: Regional Sales Support Manager

My role is to understand people’s needs and find the best care for them. So many things bring me joy in my job, from hearing wonderful feedback from families and friends to simply walking in the front door and seeing the residents’ faces every day.

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