Ivy Court

Ivy Road, Norwich NR5 8BF
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9.8 78 Reviews
  • Ivy Court, Norwich
Ivy Court benefits from a quiet residential location, while being close to local transport links and easily accessible from within Norwich and the wider Norfolk area. The home offers a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

There are enticing spaces to relax such as the bistro and quiet lounges dotted around the home. They understand that residents like to continue to look their best, so the home's hair salon is open regularly for beauty treatments and pamper sessions. Communal living is enhanced with kitchenettes in the dining areas, and a range of seating areas offers residents an opportunity to relax. Bedrooms are comfortably furnished and have ensuite bathrooms. Many bedrooms have private access to the home's tranquil and secure landscaped and sensory gardens or private balconies.

They have their own dementia training. This highlights the importance of a stimulating environment and meaningful activities for people who live with dementia, as well as addressing clinical aspects of care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

These prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ovidiu Andreescu (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with Ensuite Wet Room (71)

Ivy Court Reviews (78)

9.8

Ivy Court has a Review Score of 9.8 (9.840) out of 10, based on 18 reviews in the last 2 years.
Over all time Ivy Court has 78 reviews.

Overall Experience
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Date Published
  • 78
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Reviewer Connection to Ivy Court
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Total of 78, showing 41-60
Review from Shirley W (Daughter of Resident) published on 24 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to say who excellent the care my mum received in her final days was. The carers and nurses went beyond to make sure Mum was comfortable. Thank you so much.
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Review from M W (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivy Court provided my mum with excellent end of life care. In mum's own words "she was treated like a queen". The staff were kind and chatty at the right times. Family visiting mum were always made to feel welcome. The building itself was beautiful, clean and well thought out. Thank you for looking
after our mum!
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Review from Jane C (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Finding a home for someone that is so precious to you is always hard. After several attempts, we found Ivy Court where the rooms are spacious, bright and lovely with balconies too. The communal rooms are lovely too. The staff are so great, kind and attentive consistently, which I know can be so hard
when your client can be so challenging. Thank you.
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Review from Hellen H (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for a better place for my mum.
The management and staff are incredible with the love and care they show and give to Mum.
Thank you to all at Ivy Court.
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Review from Michala R (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very relaxed, caring home for residents and family. I trust the staff with the care of my Mum on my families behalf.
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Review from S J (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although there have been issues in the past, since the new manager arrived all of these issues have been addressed and my dad has a caring/supportive team looking after him who are also approachable and take on board any concerns I have. I would like to thank them all for the hard work and dedication
they deliver.
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Review from Mark H (Son of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I looked at a lot of places for my dad and after many I picked Ivy Court it's more like a hotel with a family feel. In saying how nice the place is what really made my mind up was the manager and his team.
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Review from Rosie S (Daughter-in-law of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We viewed many homes for my mother-in-law and were feeling quite despondent. TYhen we found Ivy Court! From the moment we entered the light, airy, beautifully decorated home we knew we had found the right place. The staff were very welcoming and friendly whilst being knowledgeable and professional.
Perfect.
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Review from Peter G (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers bare outstanding. Always make you feel very welcome. The kitchen staff as well.
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Review from Megan B (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely caring and make my mother feel special.
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Review from Kim A (Daughter of Resident) published on 30 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled really well. She has been a resident for nearly a year now and her dementia has got a lot worse so she needs more care ie eating and drinking. Also, her movement has changed. The staff always seem helpful and are easy to talk to. Not sure about activities as Mum finds this difficult
now.
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Review from Anne L (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received exceptionally kind and gentle care. All her needs are met both physically and emotionally. The staff have also been very supportive to me through difficult times as my mother has dementia.
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Review from Jamie B (Son of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Ivy Court for approx 13 weeks now. We found the manager helpful, pleasant and compassionate from our first meeting which he continues to be.
Staff, without exception, so far have been polite, helpful and professional. The property itself is modern and clean.
My mother has settled
in brilliantly and the positive change that we’ve noticed in her emotionally since leaving hospital and arriving there, I can only put down the whole package at Ivy Court.
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Review from T R G (Daughter of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ivy Court is a modern and well-designed building with a beautiful south-facing garden but I chose this care home for my mother because I was impressed by the number of nurses.
I have complete faith in the medical team. Two weeks ago their swift reaction to my 93-year-old mothers emergency ensured she
was soon in the ambulance.
Now, my mother has returned from hospital and is happy to be back amongst familiar and caring staff of all categories.


My mother has been in Ivy Court for over a year on the residential side. I can highly recommend this care home.

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Review from Janice W (Cousin of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we visited my cousin, we were always impressed by the kindness and support to all the residents and visitors. The residents looked happy and cared for always treated with respect and dignity. Sadly, we have lost my cousin in the last few days. The staff cared for him and our family. It was a privilege
to get to know a very dedicated caring staff. The family cannot thank them enough.
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Review from A B (Cousin of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has only been in Ivy Court for a short time, however, he has received excellent care. The staff are outstanding and we are extremely grateful.
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Review from Glynis S (Wife of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Ivy Court in May 2017. His care is excellent, staff are extremely kind and caring, taking an interest in him and also myself and my family and friends. There are activities each day if he wants to go. We have been on two trips out and he has plenty to eat. He is happy
and contented.
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Review from J A (Daughter of Resident) published on 21 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to the carers, nursing and kitchen staff for the care extended to my mother - there are many instances where staff have 'gone that extra mile' to take care of her.
Residents are continuously cared for with affection and respect, whilst paying attention to their
developing and changing needs. Thank you.
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Review from Kirshen R (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is so happy and content at Ivy Court. The staff are lovely and really seem to care for her. The lead of the dementia unit has anticipated her needs and has driven the process of getting one to one care for the time of day that mum struggles to cope. This has made a big difference.
It's difficult
in any organisation when there are staff changes, but there are great efforts made to get new staff trained up quickly, so they know their residents and good care can be maintained.
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Review from K J (Sister of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother had suffered a stroke four years previously and had been living independently with a support package. His health had deteriorated over the last couple of months and the care company could no longer safely assist day to day living. Ivy Court was able to provide a room and support in care that
has stabilised his health, no repeat of infections or need to go to A&E for unexplained health issues. The care provided has enabled him to stop needing so much intervention fro the health services and his situation to stabilise so that we can examine where we are and make decisions for the future.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Ivy Court is calculated as follows: ( (182 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 213 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ivy Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (6)

Ovidiu

Ovidiu Andreescu

Job Title: Home Manager

Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating from nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.


I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.


Our residents have a wide range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.

Shellon

Shellon Profitt

Job Title: Deputy Manager

My nursing background has given me the ability to aid my colleagues with various challenges and support each resident in a very personalised way. Seeing the smiles on residents’ faces brings me so much satisfaction and I have found this role very rewarding.

Diana

Diana Mocanu

Job Title: Wellbeing Coordinator

As wellbeing coordinator, my priorities are providing person-centred care, tailoring activities and encouraging participation. My role goes beyond arranging activities; it is one that can provide people with social interaction, exercise, engagement and a sense of inclusion.

Harriet

Harriet Hague

Job Title: Administrator

I’m approachable and proactive in my role which can be very busy but extremely rewarding. I ensure that my team members feel they can speak to me about anything and boost morale so that everyone can make the home a fun and energetic place to work.

Kerry

Kerry Gray

Job Title: Head Chef

My priorities are creating tasty fresh food, ensuring good nutrition and attending to residents’ individual dietary needs. I love my job, mostly for the joy I get seeing happy faces and receiving positive feedback about our food.

Mollie

Mollie Hunt

Job Title: Regional Sales Support Manager

My role is to understand people’s needs and find the best care for them. So many things bring me joy in my job, from hearing wonderful feedback from families and friends to simply walking in the front door and seeing the residents’ faces every day.

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