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Ivy Court

Ivy Road, Norwich, Norfolk NR5 8BF
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Ivy Court, Norwich
Ivy Court, Norwich
Ivy Court, Norwich

Located in Norwich, Ivy Court provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.

Residents at the Norfolk care home can enjoy quality facilities including a café, cinema room and hair salon. Each bedroom is tastefully decorated with an en-suite bathroom, some first-floor rooms have their own private balcony. Some ground floor rooms also open directly onto...  

Care Provided by Ivy Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 71 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,800
Residential Dementia CareFrom £1,600From £1,800
Nursing CareFrom £1,850From £2,081
Nursing Dementia CareFrom £1,850From £2,081
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Ivy Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Ovidiu Andreescu(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (71)
  • Single Rooms with ensuite Wet Room (71)

Ivy Court Reviews (83)

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9.6

Ivy Court has a Review Score of 9.6 (9.568) out of 10, based on 19 reviews in the last 2 years. Over all time Ivy Court has 83 reviews.

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Showing 83 reviews matching selected criteria
Review from A B (Cousin of Resident) published on 11 September 2017 Submitted via Postal Card
Overall Experience

My cousin has only been in Ivy Court for a short time, however, he has received excellent care. The staff are outstanding and we are extremely grateful.

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Review from Glynis S (Wife of Resident) published on 27 July 2017 Submitted via Postal Card
Overall Experience

My husband was admitted to Ivy Court in May 2017. His care is excellent, staff are extremely kind and caring, taking an interest in him and also myself and my family and friends. There are activities each day if he wants to go. We have been on two trips out and he has plenty to eat. He is happy and contented.

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Review from J A (Daughter of Resident) published on 21 July 2017 Submitted via Postal Card
Overall Experience
I would like to express my gratitude to the carers, nursing and kitchen staff for the care extended to my mother - there are many instances where staff have 'gone that extra mile' to take care of her.

Residents are continuously cared for with affection and respect, whilst paying attention to their developing and changing needs. Thank you.

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Review from Kirshen R (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
My mum is so happy and content at Ivy Court. The staff are lovely and really seem to care for her. The lead of the dementia unit has anticipated her needs and has driven the process of getting one to one care for the time of day that mum struggles to cope. This has made a big difference.

It's difficult in any organisation when there are staff changes, but there are great efforts made to get new staff trained up quickly, so they know their residents and good care can be maintained.

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Review from K J (Sister of Resident) published on 19 January 2017 Submitted via Postal Card
Overall Experience

My brother had suffered a stroke four years previously and had been living independently with a support package. His health had deteriorated over the last couple of months and the care company could no longer safely assist day to day living. Ivy Court was able to provide a room and support in care that has stabilised his health, no repeat of infections or need to go to A&E for unexplained health issues. The care provided has enabled him to stop needing so much intervention fro the health services and his situation to stabilise so that we can examine where we are and make decisions for the future.

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Review from RE (Granddaughter of Resident) published on 19 January 2017 Submitted via Postal Card
Overall Experience

I couldn't recommend this care home enough. My grandmother came in quite poorly and the staff were all incredible both to my grandmother and us as her family. Everyone is always smiling, the home is spotless and I can even bring my puppy to visit.

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Review from Shirley G (Daughter of Resident) published on 17 January 2017 Submitted via Postal Card
Overall Experience

Very clean and the staff are very polite nothing is too much trouble.

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Review from Heather M (Daughter of Resident) published on 16 January 2017 Submitted via Website
Overall Experience
My 93-year-old mother moved into Ivy Court in September because she has vascular dementia and was not coping at home. The Home looks lovely but the first shock was the non-refundable administration fee of 2 weeks fees plus the deposit of the same amount. She was frightened of the other residents - both male and female who would wander into her room completely unchecked and because of her dementia was unable to ring her bell. We did not think she was safe. She was moved to the ground floor but that was also unsuccessful. The bells are too loud and the bed linen is cheap and nylon. Most of the staff were caring but the bells took a long time to be answered.

She was there for 7 weeks and the whole family were stressed. She is now in another Home and I feel she is safe. The set up is better because there is a central sitting room with staff about all the time to help her to the toilet. There was no administration fee and no deposit. Ivy Court is certainly not worth the money.

Reply from Emma Mackenzie-Bedford, Home Manager at Ivy Court

Thank you for taking the time to review Ivy Court Nursing Home. At Ivy Court, we take great pride in ensuring we deliver safe, high-quality care and facilities. We always take the time to understand the needs and interests of our residents and we are saddened to hear we did not meet your...  

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Review from Nicholas M (Friend of Resident) published on 22 November 2016 Submitted via Website
Overall Experience

Ivy Court is a beautiful place physically, but the overall experience of my friend who lived there for two months, moving out yesterday, was unfortunately one of frustration.

It was not uncommon for my friend to have to wait too long (after alerting staff) to be helped onto or off the toilet. And the overall impression was that she had to be careful where she was stationed (being wheelchair bound and not able to propel herself), as a member of staff might not come along for a long time to enquire whether everything was ok.

It wasn't all bad, there were better days, and some good care going on, but the service was not consistently good enough to build the kind of trust and confidence that was needed, in our case. And in the end the establishment failed to win us over, and my friend left for another care home.

Reply from Emma Mackenzie-Bedford, Home Manager at Ivy Court

Thank you for taking the time to review Ivy Court, we really appreciate your feedback. At Ivy Court we take great pride in ensuring we deliver high-quality care and facilities. We are saddened to hear that your friends’ experience did not meet with expectations and wish her the very best for the future in her new home.

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Review from Brenda (Friend of Resident) published on 22 November 2016 Submitted via Postal Card
Overall Experience

I visited this home today to visit my old neighbour from 60/70's. I travelled from Wisbech to Norwich then to Newton Flotman. When I arrived everyone was so nice, friendly and helpful and I found the place so very nice and pleasant. My friend was happy and healthy, clean and contented and the home itself was the very best I've ever seen. No smell of urine or anything else everyone was busy interacting with the patients I was very impressed. The homes in my area are not a bit like that.

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Review from John H (Husband of Resident) published on 27 June 2016 Submitted via Postal Card
Overall Experience

Having searched for a suitable home for my wife and found that the above home had the right requirements. My wife has been a resident here since last August and has settled in well. The general ambience of the home suits her requirements. Overall it is a happy home caring for all disabilities and those with Alzheimer's. The home is situated within well designed gardens with walkways and benches. Overall a lovely place.

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Review from Sheryl L (Granddaughter of Resident) published on 27 May 2016 Submitted via Postal Card
Overall Experience

My grandmother has been here since September. She turned 101 on Sunday and is doing extremely well. All thanks to her outstanding care where the staff can't do more for her. Nothing is too much trouble. Would really like to thank all the staff. I would not hesitate to recommend this home to anyone.

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Review from Carol L (Daughter of Resident) published on 23 May 2016 Submitted via Website
Overall Experience

Very disappointed with care, service, knowledge of patient when family asked a question, most of the time nobody seemed to know, would go to try and find out and not come back with useful information, extortionate hospitality fees for things that were not used or needed.

Reply from Emma Mackenzie Bedford, Home Manager at Ivy Court

Thank you for taking the time to review Ivy Court. As the new manager at Ivy Court I can say we take great pride in ensuring we deliver high quality care and facilities. We build our care team to ensure they are able to provide person centred care and spend valuable time with our residents. We always welcome the opportunity to improve, and value your feedback.

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Review from Jill B (Daughter of Resident) published on 28 April 2016 Submitted via Website
Overall Experience

Mum has been a resident at Ivy Court since February the staff and management are very friendly and extremely helpful there is always a cheerful atmosphere. I always feel welcome when I visit mum the staff keep me well informed about mums care/ daily routine. Any concerns have been dealt with promptly. I really appreciate the caring attitude of all the staff. The manager is extremely approachable a good listener and always willing to talk to mum about her concerns and worries. The activities are well planned and all of the residents are encouraged to take part. The food is very good and there are always extra snacks and drinks on offer throughout the day. The facilities are extremely good there have been some teething problems with the new building but these are being dealt with. There are regular meetings for residents and there families where issues can be raised and information/ideas exchanged. I always feel confident that mum is safe and is being well cared for at Ivy court.

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Review from Nina T (Wife of Resident) published on 19 April 2016 Submitted via Postal Card
Overall Experience

My husband has been diagnosed with dementia and has had his first week of respite care at Ivey Court. We hope to repeat visits on a regular basis. We were delighted with the empathetic way we were treated and the high standard of care. The care home has obviously been planned with the residents needs paramount. A great asset for Norwich residents.

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Review from Kate W (Granddaughter of Resident) published on 2 February 2016 Submitted via Website
Overall Experience

I am so very impressed with the way staff members have treated my grandmother and other residents while I have been in Ivy Court, the standard of care is fantastic and I was particularly relieved that my toddler daughter and 4 yr old brother were made to feel welcome and even entertained during our visit, it can be difficult taking small children into these environments but our visits have been stress free thanks to the staff. I have also noticed a big change in my grandmother who is in the late stages of dementia. My only negative feedback would be to see the home is half empty as I feel it's a waste and people may be missing an opportunity to provide a loved one with the best care and comfort in my experience of care homes.

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Review from T W (Daughter of Resident) published on 18 January 2016 Submitted via Postal Card
Overall Experience
Ivy Court has been fantastic for my father in every way. After a difficult time in hospital my father was moved to Ivy Court. Dad has dementia and was becoming aggressive and unmanageable in hospital but the staff at Ivy Court arranged the transfer and we have not looked back. They sorted out his medication and at the time he received one to one care attention for the whole day.

The staff are superb. They are caring, friendly and it's always the same staff who dad has now become familiar with. I cannot recommend Ivy Court enough and it has transformed my idea of care homes. Dad is happy and extremely well cared for with a beautiful room with a balcony overlooking the lovely gardens.

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Review from David L (Friend of Resident) published on 20 November 2015 Submitted via Postal Card
Overall Experience

Excellent!

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Review from Nona G (Resident / Service User) published on 14 October 2015 Submitted via Postal Card
Overall Experience

I found most of the staff helpful but they were always so rushed they hadn't time to do the work as it should be done. The food was unnecessarily bad, except for the soup, cakes and sandwiches. I feel it should have been of a higher standard in view of the cost. The beds were uncomfortable. Sometimes I had a long wait for help.

Reply from Sarah Scott, Marketing Executive at Ivy Court

We always welcome any feedback that will improve our service to meet and exceed our guests and residents expectations. Since receiving this feedback we have discussed concerns with Mrs G and family and are very pleased to share that these have been addressed, resolved and we will be welcoming Mrs...  

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Review from Lesley B (Daughter of Resident) published on 2 September 2015 Submitted via Postal Card
Overall Experience

Very pleased with the high standard of care. Staff are approachable, well trained and treat the residents with dignity. Staff have a high level of awareness of the residents needs and how to meet them. They have taken on board and integrated information provided by the family. Excellent catering, meeting nutritional needs. Well appointed rooms with lovely communal facilities. It is good that activities have started.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 September 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (52) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ivy Court.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ivy Court.

Meet the Team (1)

Ovidiu Andreescu
Ovidiu AndreescuJob Title:Home Manager

Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.

I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.

Our residents have a wide-range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.

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