Ivy Court

When we visited my cousin, we were always impressed by the kindness and support to all the residents and visitors. The residents looked happy and cared for always treated with respect and dignity. Sadly, we have lost my cousin in the last few days. The staff cared for him and our family. It was a privilege to get to know a very dedicated caring staff. The family cannot thank them enough.

My cousin has only been in Ivy Court for a short time, however, he has received excellent care. The staff are outstanding and we are extremely grateful.

My husband was admitted to Ivy Court in May 2017. His care is excellent, staff are extremely kind and caring, taking an interest in him and also myself and my family and friends. There are activities each day if he wants to go. We have been on two trips out and he has plenty to eat. He is happy and contented.

Residents are continuously cared for with affection and respect, whilst paying attention to their developing and changing needs. Thank you.

It's difficult in any organisation when there are staff changes, but there are great efforts made to get new staff trained up quickly, so they know their residents and good care can be maintained.

My brother had suffered a stroke four years previously and had been living independently with a support package. His health had deteriorated over the last couple of months and the care company could no longer safely assist day to day living. Ivy Court was able to provide a room and support in care that has stabilised his health, no repeat of infections or need to go to A&E for unexplained health issues. The care provided has enabled him to stop needing so much intervention fro the health services and his situation to stabilise so that we can examine where we are and make decisions for the future.

I couldn't recommend this care home enough. My grandmother came in quite poorly and the staff were all incredible both to my grandmother and us as her family. Everyone is always smiling, the home is spotless and I can even bring my puppy to visit.

Very clean and the staff are very polite nothing is too much trouble.

She was there for 7 weeks and the whole family were stressed. She is now in another Home and I feel she is safe. The set up is better because there is a central sitting room with staff about all the time to help her to the toilet. There was no administration fee and no deposit. Ivy Court is certainly not worth the money.

Ivy Court is a beautiful place physically, but the overall experience of my friend who lived there for two months, moving out yesterday, was unfortunately one of frustration.

It was not uncommon for my friend to have to wait too long (after alerting staff) to be helped onto or off the toilet. And the overall impression was that she had to be careful where she was stationed (being wheelchair bound and not able to propel herself), as a member of staff might not come along for a long time to enquire whether everything was ok.

It wasn't all bad, there were better days, and some good care going on, but the service was not consistently good enough to build the kind of trust and confidence that was needed, in our case. And in the end the establishment failed to win us over, and my friend left for another care home.

I visited this home today to visit my old neighbour from 60/70's. I travelled from Wisbech to Norwich then to Newton Flotman. When I arrived everyone was so nice, friendly and helpful and I found the place so very nice and pleasant. My friend was happy and healthy, clean and contented and the home itself was the very best I've ever seen. No smell of urine or anything else everyone was busy interacting with the patients I was very impressed. The homes in my area are not a bit like that.

Having searched for a suitable home for my wife and found that the above home had the right requirements. My wife has been a resident here since last August and has settled in well. The general ambience of the home suits her requirements. Overall it is a happy home caring for all disabilities and those with Alzheimer's. The home is situated within well designed gardens with walkways and benches. Overall a lovely place.

My grandmother has been here since September. She turned 101 on Sunday and is doing extremely well. All thanks to her outstanding care where the staff can't do more for her. Nothing is too much trouble. Would really like to thank all the staff. I would not hesitate to recommend this home to anyone.

Very disappointed with care, service, knowledge of patient when family asked a question, most of the time nobody seemed to know, would go to try and find out and not come back with useful information, extortionate hospitality fees for things that were not used or needed.

Mum has been a resident at Ivy Court since February the staff and management are very friendly and extremely helpful there is always a cheerful atmosphere. I always feel welcome when I visit mum the staff keep me well informed about mums care/ daily routine. Any concerns have been dealt with promptly. I really appreciate the caring attitude of all the staff. The manager is extremely approachable a good listener and always willing to talk to mum about her concerns and worries. The activities are well planned and all of the residents are encouraged to take part. The food is very good and there are always extra snacks and drinks on offer throughout the day. The facilities are extremely good there have been some teething problems with the new building but these are being dealt with. There are regular meetings for residents and there families where issues can be raised and information/ideas exchanged. I always feel confident that mum is safe and is being well cared for at Ivy court.

My husband has been diagnosed with dementia and has had his first week of respite care at Ivey Court. We hope to repeat visits on a regular basis. We were delighted with the empathetic way we were treated and the high standard of care. The care home has obviously been planned with the residents needs paramount. A great asset for Norwich residents.

I am so very impressed with the way staff members have treated my grandmother and other residents while I have been in Ivy Court, the standard of care is fantastic and I was particularly relieved that my toddler daughter and 4 yr old brother were made to feel welcome and even entertained during our visit, it can be difficult taking small children into these environments but our visits have been stress free thanks to the staff. I have also noticed a big change in my grandmother who is in the late stages of dementia. My only negative feedback would be to see the home is half empty as I feel it's a waste and people may be missing an opportunity to provide a loved one with the best care and comfort in my experience of care homes.

The staff are superb. They are caring, friendly and it's always the same staff who dad has now become familiar with. I cannot recommend Ivy Court enough and it has transformed my idea of care homes. Dad is happy and extremely well cared for with a beautiful room with a balcony overlooking the lovely gardens.

Excellent!

I found most of the staff helpful but they were always so rushed they hadn't time to do the work as it should be done. The food was unnecessarily bad, except for the soup, cakes and sandwiches. I feel it should have been of a higher standard in view of the cost. The beds were uncomfortable. Sometimes I had a long wait for help.