






Tucked away, surrounded by beautiful gardens, Hallmark Chamberlain Court is a place where residents can thrive. Ease into life here at the award-winning 72-bed home, providing residential, dementia, nursing and respite care. And relax knowing all the essentials are covered with Hallmark All-Inclusive.
Designed with care, the luxury care home in the heart of Tunbridge Wells provides a breadth of spaces where residents can enjoy existing pastimes. Whether it's a...
Care Provided by Hallmark Chamberlain Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees include a weekly hairdressing appointment, a weekly beauty treatment and a chiropody appointment every 6 - 8 weeks. We accept local authority funded residents with a third party top up.
The price(s) shown are provided by the care home. Contact Hallmark Chamberlain Court for full pricing details and T&Cs.
Contact Hallmark Chamberlain Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Judy Heathfield-Eliott (General Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2017
- Last Refurbishment: 2017
Room Information
- Single Rooms (72)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (72)
- Couples/Companion Rooms with ensuite Wet Room (1)
Hallmark Chamberlain Court Reviews (115)
Hallmark Chamberlain Court has a Review Score of 9.9 (9.915) out of 10, based on 22 reviews in the last 2 years.
Over all time Hallmark Chamberlain Court has 115 reviews.
Chamberlain Court is comfortable, clean, well decorated, lovely garden, lots of relaxing areas and cafe ... but the thing that makes it special is the level of care that all the staff there show to our mother, her cat and to us. They keep us informed, offer advice and are always happy to chat. They are as good as extended family which is very special when you trust a parent to them. Thank you all.
Thank you so very much for taking the time to write this review which has been shared with the entire team. We are so privileged to have cared for your mother and her beloved cat over the years. We look forward to seeing you again soon.
My wife has now been a resident at Chamberlain Court for just over a month. She is very slowly settling in, but I realise it is going to take time for her to get used to her new surroundings and way of life. I have nothing but praise for Chamberlain Court, the facilities available and most importantly everyone responsible for caring for my wife. From the very first day I visited the home back in April I was made to feel very welcome and knew this was the place I wanted to care for my wife and myself at this difficult time in our lives together. Thank you to everyone.
Thank you very much for taking the time to write this review and for choosing Hallmark Chamberlain Court to take care of your wife. We are so happy to see that she is settling in and making some friends.
Mum has been at the home for six months, she is so much happier now - the organised activities really help keep her mind and body active - incredibly important for someone with dementia. The meals provided have been top quality meaning that Mum is now eating a balanced and healthy diet something she wasn't doing before she arrived. The company she gets from the staff and other residents has meant she is no longer lonely. Also being closer to her in distance means I can visit very regularly- the option to visit at anytime has been so lovely, including being able to have meals with her. And a big thank you for the endless tea and cake on offer!
Thank you so very much for taking the time to write this lovely review. We are so pleased that mum settled in so well and has made many friends here. She never sits still!
She took up residency in September 2025 and settled reasonably well, her dementia made things tricky at times but she was always treated with utmost care and consideration. The staff went out their way to ensure her time spent on Kensington was the best it could be.
Thank you for taking the time to write this wonderful review which has been shared with the team. We feel very privileged to have looked after your wife at Chamberlain Court and she is sorely missed.
My mother has been enjoying life in very pleasant surroundings Chamberlain Court for more than two years now. She has lots to do: she joins in most of the activities, entertainments and events arranged each day for the residents. When it comes to her care, the daytime team on Sandringham are kind, thoughtful, patient and very professional. They regularly go the extra mile to ensure that she - and her friends living in the community - are well looked after and have everything they need. Mum enjoys having her own possessions around her and we, as her family, are made to feel welcome by the whole team. Food is to a good quality, too.
Thank you very much for taking the time to write this review which the team across the home will be humbled to read. We feel very privileged to have your mother in our care and the on-going support from you and your family at our various events is very much appreciated.
Chamberlain Court have been nothing short of amazing. Our mother had been in another care home for 9 months and over those 9 months things went from bad to worse. The family took the decision to find somewhere better. Chamberlain Court has been the best decision we made for our Mother. It was also the best decision for the family, we can now visit & spend quality time with her rather than complaining about everything on every visit. I am certain that if we hadn't moved her she would have died by now. Instead, she is looking more like her old self and is not spending all day in her room. She eats almost every meal in the dining room & looks better than she has for months. She is being treated as a valued human being. The other day I managed to take her out for a drive & we stopped for lunch on the way back to Chamberlain Court - I never thought I would be able to take my Mother out for lunch again. The team in the Kensington Suite at Chamberlain Court are to be applauded.
The Kensington team are thrilled to receive such wonderful feedback and thank you for taking the time to write this review.
Chamberlain Court is quite simply the best care home I have ever visited. You just want to know that your relative is being looked after as well as they possibly could be and, for me, this is never a worry. The care staff are regular and tend to stay long-term. I see the same people every week when I visit and so therefore does my aunt. There are enough of them that I never worry that my aunt is being neglected. Any urgent need is dealt with straight away and with good humour. Even the management team know who my aunt is and how she's doing. It's honestly a pleasure to visit every week.
Thank you very much for taking the time to write this review which has been shared with the entire team. We look forward to your weekly visits too.
Once installed, the inevitable daily twists and turns in the nature and extent of care that the resident requires have all been accommodated easily and without fuss, and he has been helped to settle into what is a very big change for him as smoothly as could be expected.
We know that he is in great hands, are contacted, consulted and kept up to date with anything significant, while not having to deal with immaterial details. The resident's personal care, his personal appearance every day and the state of his room are immaculate.
Thank you very much.
Thank you very much for taking the time to write this review and we feel very privileged to have your father in our care. Thank you for choosing Chamberlain Court
My dad came from 24 hr day care. He was mostly confined to a wheelchair and spent most of his time in bed. After five months at Chamberlain Court, he walks everywhere with his walking frame. He is showered and shaved every day and the bedsores he came with have gone. He eats nearly all his meals in the restaurant, and the team have worked hard to get him engaged in all the activities they put on. I would highly recommend Chamberlain Court.
Thank you very much for your review and we are delighted that dad has settled and made such superb progress. Thank you for choosing Chamberlain Court.
We have been extremely pleased with the constant care and support our family have been given over the past 4 years. The staff are professional and treat our mother with dignity and respect. We are kept informed of her changing needs. They encourage her to take part in the many varying daily activities and entertainment planned. Our family are made very welcome when we visit and the staff go out of their way to greet us.
Thank you very much for your kind words and we feel very privileged to have mum in our care.
We visited several care homes before deciding that Chamberlain Court was the most suitable for our mother, as living in her own home had become impossible. We are so glad we made this choice, as it is a very happy home, with excellent dementia care. All the staff have been very kind, caring and welcoming. We were worried that Mum would not settle into care, but the staff made the transition far easier and calmer than we had imagined possible. Mum is happy with her room, & the dining bistro is very pleasant with a wide menu. Everywhere is kept very clean. At Christmas, the home was beautifully decorated, with great entertainment & lovely atmosphere. Mum loves the entertainment, especially the various singers who perform in the Royal Café. She enjoys going to the hair salon and having a visiting GP and Optician is very convenient. When the weather is warmer, she will love being outside in the garden or on the terrace. She has settled in so well, thanks to all the wonderful staff.
Thank you so very much for taking the time to write this wonderful review and for choosing Hallmark Chamberlain Court to look after your mother. We feel very privileged.
Full credit to the Management for building a happy, supportive team. Everyone is consistently welcoming and cheerful, and each plays a part in helping residents to live as independently as possible. The lifestyle programme offers a variety of visiting entertainers, and there are thoughtfully presented in-house activities to encourage movement, creativity, discussion and engagement.
The chef and his team create tasty, nutritional daily menus to a high standard. The residents' dining rooms are thoughtfully laid out, whilst the Royal Cafe on the ground floor is open to visitors and has a constant supply of delicious coffee, fresh pastries and cakes. The Royal Cafe is a lovely space for residents to spend time with each other or enjoy meals with visiting family and friends. In addition to all the above, CC is spotlessly clean, well-maintained and beautifully furnished.
Thank you so much for taking the time to write this review which the team will be delighted to hear. Thank you for choosing Chamberlain Court to care for mum.
The communication from the team since that day has been exceptional, with regular updates about Mum's well being and how she is fitting into her new surroundings. Mum has commented on the incredibly high standard of cleaning, the fabulous food and the joy of being able to go out into the pretty garden whenever she feels like it. In fact she has said she cannot fault a thing. My sister and I very much look forward to our visits as the atmosphere at Chamberlain Court is always one of a 'happy home'.
Thank you very much for taking the time to write this review and your kind words. We are so grateful that Chamberlain Court was chosen to have your mother in our care. Thank you.
This home has heart and soul and cares for each and every resident with love. I can't thank them all enough for what they have done for my mum and my family. You are Angels.
Thank you so very much for taking the time to write this review. We felt very privileged to have mum in our care and we miss the friendships formed with your family. Thank you for choosing Hallmark Chamberlain Court.
The environment and garden here are attractive, well cared for and comfortable, with plenty of spaces to socialise, or find some peace if that's what you need. But what really makes the place are the staff, who are so friendly, cheerful and caring. It's clear they enjoy coming to work, and there's a genuine rapport with residents. We feel welcome to visit any time, and it's lovely to be able to enjoy the social events and the café and gardens with Dad. We couldn't be happier with our choice.
Thank you so much for your lovely words about the team and all that we deliver at Chamberlain Court. We are delighted that dad settled so well, has made friends and is happy.
From the very first interview to today. I have found the care home to be a clean and pleasant place to spend time. I always say you are visiting a 5* hotel. The staff are amazing, friendly, helpful and will always be at hand to guide you through. You know that the loved ones are in the best care possible. There is so much to do. The craft, the singers, the bingo, with so many other things to do or watch or join in, the list is endless. Most importantly care is on hand 24/7, this gives everyone so much confidence that she will be well looked after. From the beginning our lady has been happy and today she had guests. I am told she was praising the staff and the wonderful new home she has and enjoyed giving them a tour and showed them her room, with such pride. Apart from being a Power of Attorney I am also someone who is very close to her and you really couldn't ask for anything better.
Thank you so much for your kind words and for taking the time to write this review. We are delighted that you chose Chamberlain Court and we are privileged to have such a wonderful lady in our care.
For us, as her relatives, we see her being active rather than being in bed or alone in her room in her previous residence. Care is on-hand and responsive and is delivered with a knowledge of that which Mum prefers.
Thanks for delivering on the promised care. We enjoy visiting more than we did her previous residence where at Chamberlain Court there is a welcoming and positive atmosphere.
Thank you so very much for your feedback and we too are delighted to see how well your mother has settled and new friendships formed, both with fellow residents and also with us.
Some of the rooms are very small but accommodation immediately found for an overflow of visitors.
Thank you very much for taking the time to write this review and for your comments. It is very much appreciated.
From the time mum moved in she has been treated with great kindness and care. Every member of staff is so respectful and friendly so mum feels safe and happy. The quality of care is first rate and mum enjoys the activities and is very complementary about the meals and refreshments. She looks forward to the summer and being able to enjoy the lovely outside space . She has settled in very quickly and is happier, as are we, knowing she is so well looked after .
Thank you very much for your review and we are delighted that mum has settled and is happy.
From the reception area to all the first floor area, we find the staff charming and helpful and also feel totally welcome when visiting. We feel confident that she is getting all the care she could need. Thank you to all who do a difficult job.
Thank you so much for taking the time to write this review and it is a pleasure for us to care for your loved one at Chamberlain Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 August 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Chamberlain Court.
There are no upcoming events for Hallmark Chamberlain Court.
Awards / Recognitions (22)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Chamberlain Court.
Meet the Team (2)

As the General Manager, my passion lies in supporting my team to provide consistent quality in all that they do for residents. It’s the little things that count and I pride myself on attention to detail. Making a difference to the lives of residents is what it’s all about. I am very proud to lead a dedicated team, recruited specifically for their compassion and experience to support each other in delivering the very best for each and every resident, whatever their role at Chamberlain Court. Our commitment to residents is to deliver a service enabling them to live truly meaningful lives in a luxurious setting. Our commitment is also to ensure that Chamberlain Court plays an active role in the local community and is a home full of loving care, joy and laughter.

Having worked for over 30 years in the hospitality sector, I have always had a passion for delivering great customer service and treating everyone as an individual with bespoke needs.
When an opportunity presented itself within Hallmark where I could transfer those skills and really make a difference, I jumped at the chance! My role as Customer Relationship Manager at Chamberlain Court Care Home in Tunbridge Wells enables me to meet with families and understand their care needs and current situation, and offer them a solution. I get to showcase our fabulous home and help prospective residents find their forever home.
Helping people to improve their quality of life is definitely a personal highlight. When you see someone living life to the full at Chamberlain Court, it’s a great feeling. I feel privileged to be able to offer loved ones peace of mind.
I work closely with local businesses to ensure that Chamberlain Court is recognised in the local community and surrounding areas.
Frequently Asked Questions about Hallmark Chamberlain Court
What types of Care is Hallmark Chamberlain Court registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hallmark Chamberlain Court have?
There are 72 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hallmark Chamberlain Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hallmark Chamberlain Court to the centre of Tunbridge Wells?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Chamberlain Court to verify any information. View our terms and conditions. Hallmark Chamberlain Court has an Enhanced Service -more info.