Edgehill Drive, Tournament Fields, Warwick CV34 6XQ
Leycester House is a purpose-built care home offering spacious care facilities within a luxury environment.
A team of professional and skilled staff are trained in the delivery of high-quality care to all residents, and all hospitality staff are trained to hotel standards.
The policy at Leycester House is to always pay above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met.
The home features its own cinema room where residents can relax, a fully stocked bar/bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.
Leycester House has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.
The pricing policy is all-inclusive - a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.
Group: Berkley Care Group
Person in charge: Julia Joy (General Manager)
Local Authority / Social Services: Warwickshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 78 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Admission Information: Ages 65+.
Single Rooms: 78
Rooms with ensuite WC: 78
Weekly Charges Guide: Personal Care Single £1300 – £1600 (These prices are only a guideline, please contact Leycester House to find out the exact price for your requirements.)
Our fees are all-inclusive - there is absolutely nothing extra to pay from our full range of luxurious services.
We also offer Nursing, Respite and Day Care, please contact us for details.
Facilities & Services: Day Care • Respite Care
Latest Care Quality Commission* Report on Leycester House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Leycester House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Leycester House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.836 for Leycester House is calculated as follows: ( (356 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 415 Ratings = 4.836
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Leycester House is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 15.6 positive Reviews (78 registered maximum number of service users ÷ 5). 19 Reviews ÷ 15.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Leycester House has a Review Score of 9.8 (9.836) from 35 Reviews
Review submitted from a Postal Card by Pam L (Daughter of Resident) on Wednesday 21 March 2018. Relates to February 2018.
We found Leycester House beautifully furnished and very well equipped. The rooms were tasteful and large beds a bonus.
All the staff were delightful and could not be more helpful.
The evenings were quiet and more stimulation would have been a bonus for dad. He was very content here and looked very healthy on leaving. Many thanks to all the staff.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Ray W (Son-in-law of Resident) on Tuesday 20 March 2018. Relates to February 2018.
A really excellent care home with dedicated staff who actually really care.
Rooms 10/10
Facilities 10/10
Food 10/10
More of a boutique hotel for the elderly than a care home. Have already booked my room for 2038. Hopefully.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Paula M (Daughter of Resident) on Wednesday 7 March 2018. Relates to March 2018.
Leycester House care is the best care home ever. My father had been in two other care homes before the Leycester House care home, the difference was the hostel in a third world country and a 5-star hotel. The Leycester House care home being the 5-star hotel.
The staff are amazing, supportive and really do care about their residents.
Their standards are extremely high.
Both my parents died while in the Leycester House care home, it was expected but the compassion and support they gave my family was outstanding and beyond the call of duty.
They really do care, unlike other care homes I've seen, which, quite frankly, you wouldn't want to be in dead let alone alive and ill.
If you are looking for a care home, this is the only one I would recommend.
Your relatives will be more than cared for.
They even made my dad's feet look good, quite an achievement, trust me.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Colin S (Respite Resident) on Thursday 22 February 2018. Relates to February 2018.
Ten days respite care.
Some initial services not in place on arrival but sorted out after several days.
Booked in for April and July.
This visit clashed with building alterations which affected the total package.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Christine T (Resident) on Thursday 22 February 2018. Relates to January 2018.
Having recently spent a week at Leycester House after a major operation, I can honestly say it was the best place for me to recoup. Excellent care in nice surroundings. All the staff were friendly, helpful and nothing was to much trouble.
I was made to feel very welcome. The only area I felt needed attention was the cleaning of my room, bathroom and my bed wasn't always made.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Susan J (Friend of Resident) on Tuesday 20 February 2018. Relates to January 2018.
The care our old neighbour is experiencing is second to none. She has settled in well into an atmosphere more like a 5* hotel than a care home. Staff are friendly and frequently check she is ok and will chat for a while. Our neighbour feels she is part of a new family. Activities keep her busy and trips out make her aware of the outside world still. After staying for lunch one day, I can confirm the food is to hotel standards with choices at all meals and special requirements always available. Super place!
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Gary W (Son of Resident) on Friday 26 January 2018. Relates to January 2018.
The home is clean and pleasant. The staff are amazing. Could do with more activities for the residents and silenced TV's for the hard of hearing. Why not look into headphone amplifiers! Great idea, relatives can visit and eat at the home. The home needs more parking.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by John G (Husband of Resident) on Monday 18 December 2017. Relates to December 2017.
My wife has been a resident for several weeks. We have nothing but praise for this amazing care home. The staff are so caring and thoughtful to all residents.
The rooms are excellent and the general facilities first class. The food is very good and suitable.
Activities are arranged every day for residents who wish to participate including outings to places of interest.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by David P (Respite Resident) on Monday 18 December 2017. Relates to December 2017.
Two visits to Leycester House for post-operative recuperation on both occasions the care and physical environment have been excellent.
The surroundings and food are the equivalent of four-star hotel facilities.
I would not hesitate to recommend for either short, medium and long stays.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Nicky M (Daughter of Resident) on Wednesday 13 December 2017. Relates to November 2017.
Both my parents spent their last three weeks of life in the Leycester House. The standard of care was excellent. Apart from being highly competent the nurses were empathetic and looked after the family as well. They kept Mum and Dad as comfortable as possible in their last days. The nurses were highly experienced and kept us up to date with our Mum and Dad's situation. We were provided with a room when we knew that our parents were likely to pass away and had free reign of the kitchen to make coffee, tea and toast. The Head nurse even came in on her day off when she found out that Mum had passed away.
The surroundings in the care home are luxurious. Visitors are fed and when there were a few of us visiting we were given a private room where we had lunch. I would highly recommend this care home.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by J S (Wife of Resident) on Wednesday 8 November 2017. Relates to October 2017.
The doors open as you approach and a warm welcome awaits you. The staff are all friendly, caring and efficient and soon get to know residents and visitors by name.
Meals are varied and nutritious. Light refreshments are available at any time.
Rooms and general areas are clean.
There is a varied programme of activities.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Rosemary P (Daughter of Resident) on Friday 6 October 2017. Relates to September 2017.
My mother moved in as a permanent resident for nursing care in August. The care has been superb. Staff are gentle, patient and clearly care about the residents. The nursing care is extremely competent and compassionate. Records are detailed and regularly updated. I am looked after too, plenty of drinks and food on offer whenever I come.
The food is restaurant quality, delicious, freshly cooked and well presented. The chef produced an excellent gluten-free meal for my coeliac daughter when she visited with no fuss. It is clear that staff know the residents well and make every effort to care for them as individuals. They are constantly busy but always make time to speak and greet me by name whenever I visit.
I am very confident that Mum is receiving the best possible care. Leycester House is one minute from the M40 junction which makes my local journey speedy from wherever in the district I may be travelling.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Andrew W (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
My 85-year-old mother entered this care home after being discharged from hospital on 6th September. She had lung cancer and was in the last stages of life. I was so impressed at this care home.
The building was beautifully appointed and scrupulously clean throughout.
The staff were superb at all levels and were very kind and supportive to both my mother and the friends and relatives that came to visit her.
The hospitality provided to visitors is quite amazing. Visitors can have meals in the dining room with residents or have a drink at the bar (coffee tea, wine, beer etc.) and this is all included in the fee paid by the resident.
When my mother became very ill on Sunday, 17th I was provided with a separate room to sleep in so that I could be close to her 24 hours a day. The staff offered me meals and drinks and brought them to me whenever I wanted. Even a full English breakfast was provided. I stayed there for three days until my mother died and almost felt like a resident.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by K K (Resident) on Monday 18 September 2017. Relates to September 2017.
When I was called for open heart surgery, I couldn't go home so looked for respite. Leycester House was our first choice. Very welcoming, friendly and they had a clear perception of just what we would need. The whole ambience, high standard of care and support are apparent. The many staff work together and clearly support each other. The home and décor is a delight to live in with every luxury laid on to make residents feel valued and totally cared for. A variety of entertainment, activities, cinema, spa and hairdresser are freely available. Leycester House is a top quality care home which we could not speak highly enough - more a luxury hotel with first class care included.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Brenda H (Wife of Resident) on Wednesday 6 September 2017. Relates to June 2017.
Graham found the staff at Leycester House Care Home very friendly and helpful, always willing to chat and wave to him. They looked after him very well in very nice surroundings. He rated it very highly.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Jacqueline S (Respite Resident) on Wednesday 23 August 2017. Relates to August 2017.
I was in Leycester House for six weeks respite care following a broken ankle. The care and attention from all the staff made my stay a happy and comfortable experience. I would not hesitate to recommend Leycester House to others or to stay there again if the need arose.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by R H (Resident) on Thursday 13 July 2017. Relates to July 2017.
This is a very good place to be in to recover. The rooms are clean and stylish.
The staff is helpful and there when you need them, for us, my husband and me, he is here too.
This is what we are used too, it is tailor-made for us. We will be back.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Sheila Y (Resident) on Friday 23 June 2017. Relates to June 2017.
Very reluctant to go to a care home but had replacement hip so necessary. Very happy and well looked after. Good 24 hour care. Staff very helpful and nice amusing company. A very nice atmosphere, very nice residents. Very lovely garden to sit in. Film theatre with good films. Transport provided at request. One bill covers all!
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Tony R (Son of Resident) on Tuesday 9 May 2017. Relates to April 2017.
Right from the first moment, we knew that Leycester House was the right place for mum. We were not disappointed.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by David C (Son of Resident) on Sunday 2 April 2017. Relates to March 2017.
I cannot recommend this home enough. It is excellent. The care my Mother is receiving is first class. The home is spotless and the staff are very professional.
Food is very good too. Also conveniently situated and good parking facilities
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Joan B (Wife of Resident) on Friday 31 March 2017. Relates to March 2017.
This is an outstanding home, the staff are pleasant and caring at all times. Local residents are invited to coffee mornings and events, thus making it a community home.
It is impeccably clean, well furnished and it's a pleasure to go there.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by K W (Daughter of Resident) on Thursday 30 March 2017. Relates to March 2017.
Welcoming, cheerful, kind, caring, clean, helpful, patient are some of the words to describe the staff and environment of Leycester House. Nothing is too much trouble for any staff member whatever their role or position. They take great care of dad who has Parkinson's disease and appreciates his sense of humour which thankfully he still has.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Helen J (Wife of Resident) on Tuesday 21 March 2017. Relates to March 2017.
I can not praise Leycester House enough for the Care that they provide for my husband. The staff here are so friendly and approachable. Whether carers/nurses/ cleaning etc all the staff always have something to say to you and I feel they are almost an extended family. I never worry about my husband as the level of care he receives is excellent and he is always washed and dressed smartly whenever we drop in. He is so well looked after and very happy which is so important to me.
The care home is beautifully laid out with well designed en-suite bedrooms with ample room for someone like my husband in a wheelchair. When we visit as well as the bistro bar there are also a number of lounges to sit in where you can just chat or play games.
All in all a lovely environment to happily leave a loved one.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Michael C (Son of Resident) on Friday 17 March 2017. Relates to March 2017.
My Mother had been a private resident at a nearby care home, but prices were rising sharply while food, care and condition were all deteriorating - staff were exiting too.
We found Leycester House just as it was opening late summer 2016, it is a private care home and we cannot recommend it too highly. Its location is strange but its services and general ethos are outstanding.
It is new and fresh, with all the qualities + facilities + feel of a 4* hotel. More importantly, the quality of their staff, and consequently the depth of their care, is truly special, personal and sensitive.
In addition, there is plenty for residents to do, if they wish. Trips to the local racecourse, a nearby Safari Park, shopping etc or in-house entertainers or daily games, say Scrabble. There is great social interaction generally.
It is wonderful to find somewhere for elderly loved ones, who now need first class care, who deserve a good quality of living and who want appropriate activity and fun.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by P T (Son of Resident) on Thursday 16 March 2017. Relates to February 2017.
Fantastic. Could not be more welcoming for resident, family or friends.
Easy adjustment for moving in.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Bill V (Son of Resident) on Thursday 16 March 2017. Relates to March 2017.
We searched several care homes before choosing Leycester House. There may be better ones in the UK but they would have to be 6 stars to beat this home.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Tara C (Daughter-in-law of Resident) on Saturday 11 March 2017. Relates to March 2017.
I cannot overstate how pleased I am with the care my mother-in-law has received at Leycester House. She has moderate dementia and had been in another local care home for just over a year when we realised that they were no longer meeting her needs. The move was the best decision we ever made in the course of her care.
The staff are comprised of genuinely warm, caring individuals, and they've gone beyond the standard level of care in so many ways. They communicate honestly in a frank way when family members have concerns and initiated talks with her physician to investigate medication changes in the hope of increasing her awareness. They included her on outings even at the stage where that was obviously exceedingly difficult for staff members. Most importantly, they've connected with her as a person, even as her dementia has progressed to a point where she is no longer responsive. We will never forget their kindness and professionalism.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Helen B (Daughter of Resident) on Sunday 12 February 2017. Relates to February 2017.
My father moved to Leycester House soon after its opening, in September 2016, and I have nothing but the highest praise for the care he is receiving. His room is very comfortable, clean and light, the standard of the food is very high, but above all, the nurses/carers are truly excellent - he is treated with kindness, respect and genuine warmth by all members of staff.
It is hugely reassuring for me to know that he is being looked after so well and that his needs are dealt with so promptly and sensitively.
We as a family are always made to feel extremely welcome, never more so than today when we celebrated his 90th birthday.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Sara W (Daughter of Resident) on Thursday 26 January 2017. Relates to January 2017.
Dad could not have had any better care than he did at Leycester House. Everyone who works there is fantastic. Not only did they look after Dad but they looked after us, the family too. I would recommend Leycester House to anyone who loves and cherishes their family.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Yvette H (Friend of Resident) on Monday 23 January 2017. Relates to December 2016.
Visited in December and the whole set up of Leycester House from the ambiance, the food and drinks to the staff and residents is second to none. Everyone was so happy and cheerful which brought a smile to my face seeing such harmony in place. Entertainment for the residents was professional and of a high standard, from talking to the residents they said they looked forward to regular events.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by W B (Nephew of Resident) on Monday 23 January 2017. Relates to January 2017.
Having moved my aunt from a previous home I find Leycester House is an outstanding caring residential home with excellent nursing care. She is much happier and less distressed. The food is excellent with plenty of choice and visitors are made very welcome and can often be invited to stay at mealtimes. I would highly recommend Leycester House and the facilities it offers to residents i.e. Spa room, hair dressing salon, cinema, chiropody plus a bar in the main lounge for residents and visitors. It is a pleasure to visit. A 5 star residential home.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Anne H (Daughter of Resident) on Monday 23 January 2017. Relates to December 2016.
My mother went to Leycester House as respite at first on the 8th December. I arrived from Brazil, where I reside, to find her being so well looked after. We decided to make it long term. She stayed at Leycester House until the day she passed away on 30th December. I can't only thank Leycester House from administration/nursing/carers/cookers. Every single human being that works for them, love and care. I am truly thankful to all.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Website Submission by Fay B (Cousin of Resident) on Tuesday 17 January 2017. Relates to January 2017.
I cannot speak too highly of Leycester House. Although my relative was only resident for 2 weeks for palliative care, the care and attention both my relative and we, his family received, was second to none and nothing was too much trouble. The staff held our hands, so to speak, and led us on a very gentle and loving journey towards my relative's end. The care and consideration shown was unbelievable. I have never seen anyone with so much personal hygiene care given in their final days. It was wonderful for us as a family to see our relative in such a good condition given his palliative status and imminent death. He was made so comfortable and we are now fortunate to be able to say that our relative had a 'good death'. Everyone should have this sort of experience, what a team they are at Leycester House, we cannot thank them enough.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Frederick D (Resident) on Thursday 8 December 2016. Relates to November 2016.
Leycester House is a new purpose-built care home that is both luxuriously appointed and beautifully decorated. Whilst it provides all the state of the art facilities that one would expect of such an establishment, it is undoubtedly the staff that is the jewel in its crown. It seems that nothing is too much for them. I recommend Leycester House without reservation.
How likely would you be to recommend Leycester House? Extremely Likely
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Review submitted from a Postal Card by Gwendoline Y (Daughter of Resident) on Tuesday 8 November 2016. Relates to October 2016.
My mother who has mild dementia and poor mobility stayed at Leycester House while I was away (I care for her usually at home). The staff from the management to the nursing staff, to the admin and reception staff and all the others who provided all the other wonderful extras, were all incredibly welcoming when we visited to view the home and then when mum subsequently came to stay. She has clearly been looked after beautifully, had all her needs met, as well as enjoying some of the social events. I would recommend this home without reservation.
How likely would you be to recommend Leycester House? Extremely Likely
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Value for Money
February 2018
April 2017
Job Title: General Manager
Joined: 2016
Description:
I trained as a nurse in the Army 30 years ago and have enjoyed Nursing ever since. Specialising in elder care and rehabilitation I then moved to Care Home Management 15 years ago.
I ensure that all staff are selected for their kind caring personalities and nothing should be too much trouble for our residents. It is very important that family and friends are a part of the life of the home so we encourage them to stay for lunch, coffee or a drink at the bar.
I am very proud to be working at Leycester House because it is different to other care homes with the emphasis on living, enjoyment and fun.
Job Title: Deputy Manager
Joined: 2016
Description:
I trained as a nurse 35 years ago, and have enjoyed working in many different areas including a surgical unit,theatre nurse and Accident and Emergency.
I have been involved in care of the elderly for many years and specialised in palliative care.I then moved into Care Home Management 5 years ago.I strive to work alongside our fantastic team to ensure our residents receive the highest standard of care and compassion at all times.
Family and friend involvement is so important, and we welcome them to visit their loved ones and enjoy the warm and welcoming atmosphere of the home.I love my job and am so proud to be part of this lovely home.
There are currently no Care Home Idol entrants who have performed at Leycester House