The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB

Group: Hadrian Healthcare Holdings Ltd

Person in charge: Paula Caliskan (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 40+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Manor House Knaresborough: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for The Manor House Knaresborough in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.649 for The Manor House Knaresborough is calculated as follows: ( (192 Excellents x 5) + (81 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 282 Ratings = 4.649

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 20 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 The Manor House Knaresborough has a Review Score of 9.6 (9.649) from 24 Reviews


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Manor House Knaresborough?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Manor House Knaresborough

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • more

My wife has been a resident from February 2017. The standard of accommodation is first class and the residents are treated by the staff with care and dignity.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.7 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 25 Jan 2018:

Many thanks for your review. We really value feedback on all aspects of our care and service as it helps us in our aim to provide the best care for each of our residents.

Good, caring environment, loving, helpful staff and mostly well organised. Good standard of cleanliness and again really caring staff.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 20 Dec 2017:

Thank you for sending this review. Our staff aim to provide the highest quality of care and are always available to talk with residents and their families if there is anything at all you would like to discuss.

The Manor House is an exceptional residential home. It is purpose built, spacious and comfortable, and the atmosphere is relaxed and calm. The home is very well managed. The manager is 'hands-on', warm and approachable, and feedback from residents and relatives is actively encouraged. All concerns are taken seriously and addressed promptly as far as possible, however minor.

The home's greatest asset is its staff team. I have found the staff without exception to be professional, caring, patient and always respectful of residents and their needs. Residents are treated as individuals and encouraged to make choices, for example as to how much they want to join in with communal activities. The staff are always available for as long as they are needed.

Regular residents' meetings are held, and there is a varied programme of activities each week. The recent appointment of a physiotherapist reflects the careful monitoring of each resident's health need and general wellbeing.

We need more residential homes like this one, and we feel very fortunate to have found it.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.8 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 05 Dec 2017:

Thank you for your review, we are delighted that we are meeting your expectations. We always aim to provide the best care for each resident according to their individual requirements, and dignity and compassion are key to our approach.

When a close relative is suffering from dementia, it is crucial that the team charged with caring for them has the expertise, experience, empathy and high order communication skills, which ensures that the resident's needs are met and that the relative fears and concerns are allayed.

In circumstances where one might feel very much 'out of depth' The Manor team provides the essential reassurance.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.9 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 05 Dec 2017:

Many thanks for sharing your experience of the care our staff provide at The Manor House. We are always available to provide support to residents and their families as needed.

The one thing that is a disadvantage is the limited garden space. Nowhere for residents to walk when not allowed out on their own. This is no fault of the staff, they do organise outings and walks into town.

How likely would you be to recommend The Manor House Knaresborough? Likely

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Average Rating:   4.3 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 03 Dec 2017:

Thank you for your review, we value all feedback on the care and service we provide. We always aim to meet the individual needs of each of our residents at all times and have supervised garden access for residents as required. If there is anything you would like to discuss with staff at any time please don’t hesitate to ask.

The staff are caring, helpful and the home is well furnished and very comfortable.
The food is good and the home is organised and well run. I could certainly recommend it.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.2 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 03 Dec 2017:

Many thanks for taking time to write this review. We aim to provide the highest quality of care in comfortable and homely surroundings, so that each of our residents can enjoy life to the full.

The atmosphere was friendly. The staff treated residents more as friends and than patients. This coupled with the beautiful setting and comfortable care made my stay.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   3.5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 03 Dec 2017:

We are very pleased that you felt comfortable and well cared for at The Manor House. Thank you for sending this review.

Beautifully furnished, just like going in to a 5-star hotel. Staff seem very caring.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 03 Dec 2017:

Thank you for your review. We always aim to provide the best individualised care for each of our residents in homely, luxurious and comfortable surroundings.

Manor House is a new home and helps the residents with all aspects of their care, both social and residential. The atmosphere is extremely good and everyone is extremely amenable.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 23 Nov 2017:

Many thanks for taking the time to write this review, we are pleased you are enjoying The Manor House. If there's anything you would like to discuss with staff at any time please just say, we're always available to talk with residents and their families.

The home is well run and the staff kind. The home is very smart and kept clean.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.2 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 23 Nov 2017:

Thank you for sharing your views on The Manor House, we appreciate all feedback. Our staff always aim to provide the highest quality of individualised care for each of our residents.

The care home meets all my parent's needs, no special areas of concern.

How likely would you be to recommend The Manor House Knaresborough? Likely

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Average Rating:   4 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 24 Nov 2017:

Thank you for your review. We're very pleased that our care and service at The Manor House are meeting your expectations.

Very attractive accommodation - always clean, sweet smelling! Care staff very patient and tolerant of difficult behaviour. Meals nicely prepared, varied menu.

How likely would you be to recommend The Manor House Knaresborough? Likely

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Average Rating:   4.2 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 24 Nov 2017:

Thank you for your review of The Manor House. We aim to provide the highest quality of care for every resident according to their individual requirements and to provide support to residents and their families as needed.

A very friendly welcome on arrival, I was shown around and very delighted. My husband soon settled down happily into a routine. The staff are very kind and caring, must find it difficult as we all do to try to understand what he wants, due to his lack of speech because of his stroke. The standard of care is very high. The staff all seem well trained. We are very happy, it's more like a 5-star hotel - hope it continues.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 07 Dec 2017:

We are very pleased that your husband feels comfortable and settled at The Manor House and that you are both happy with the care and accommodation. Thank you for taking the time to send this review.

First impressions are friendly, clean, welcoming, helpful in any way to find, see and acknowledge any queries. The family aspects of both rooms and surroundings are excellent.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 24 Nov 2017:

We're very pleased you have enjoyed visiting The Manor House, many thanks for sending this review. Families and friends are always welcome to spend time with residents.

Whenever I visit a friend and a family member at The Manor House the staff are always welcoming and friendly. The atmosphere is relaxed and homely. Queries are always met in a helpful way.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 24 Nov 2017:

Thank you for sharing your experience. We aim to provide a comfortable home from home for each of our residents, and their families and friends, to enjoy.

The house has a lovely happy atmosphere, plenty of entertainment and events laid on for all tastes.

Super hair salon run by two lovely ladies. Laundry does an excellent job but short staffed. Just wish my husband could have been in a well run and beautiful home as this.

It depends on good management and someone who listens to people's concern and then does something about them. We have a very good physiotherapist, this I have benefitted from.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.6 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 24 Nov 2017:

We are delighted you are enjoying all aspects of life at The Manor House. Thank you for taking the time to write this review. As you know we take all concerns seriously, we were aware of recent laundry issues and have reviewed and restructured the laundry staffing and systems.

After working for the health service for 45 years, both as a nursing auxiliary and healthcare assistant working with the elderly and mental health care (now retired), I was very impressed at the overall standard of care and support given to the clients. Management and staff treated them with care, dignity and respect.

Rooms and facilities are kept clean and tidy.

The activities at The Manor House cover a wide range of interests and are very enjoyable.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 16 Nov 2017:

Thank you for sharing your experience of The Manor House. Our residents are our first priority and we aim to provide the highest quality of care. Our lifestyle coordinator organises activities and visits which residents choose to take part in according to their interests or to try something new.

My parents have been residents in The Manor House for over 12 months. They have been treated with dignity and respect. The facilities, meals and activities are all of a very high standard. The staff and management are both approachable and caring. The rooms are to a high standard, en-suites, and cleaned daily. Residents and visitors are made to feel very welcome, with good lounge areas to sit and talk, as well as in well-equipped rooms. I would recommend this home to anyone.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.9 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 16 Nov 2017:

Thank you for sending this review, it's very good to know your parents are enjoying life at The Manor House. We provide individualised care for each of our residents and we are always happy to discuss their specific needs and to support residents and their families whenever required.

My wife moved into the Manor House, Knaresborough at the end of March 2017. The family chose this place as the best available in the area irrespective of price - also, it happened to be opposite the house where she lived as a child! Our experience has been that the Manor House is not just a beautiful place, but even more important, the staff are caring, friendly, experienced and supportive. Nothing is perfect, but it is difficult to find fault. Perhaps the laundry is too good at losing clothing! Top marks to the organisation of events for residents and the meals are of a high standard. If you need a care home, then it is difficult to imagine a better place.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.6 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 15 Nov 2017:

Many thanks for your review of The Manor House. We aim to provide the best care for each of our residents in comfortable and homely surroundings, where family and friends are always welcome. We are aware of recent laundry issues and have reviewed and restructured the staffing and systems accordingly.

Mum is treated with great dignity and respect during all aspects of her care.
All the staff are helpful and friendly and always have time to talk about any aspect of her care.
Food is excellent and she has gained weight since becoming a resident.
Her room is always clean along with the wet room adjoining.
The Manor House comes highly recommended.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director, Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 09 Nov 2017:

We're delighted your Mum is enjoying life at The Manor House, thank you for taking time to submit this review. Our staff are dedicated to providing the best possible care for each of our residents according to their individual needs and requirements, to help each person live life to the full.

My mother has been a resident at The Manor House since the summer of 2016. She suffers from dementia and moving from her home in Surrey to North Yorkshire was a tumultuous event in her life. However, neither she nor I had any real need to worry as the staff at The Manor house have been fantastic in their care and support for her since her move. The staff are very professional as well as being friendly towards her. They are genuinely fond of their residents and this shows through when either I or my family visit.

The facilities and arranged activities in this new home are excellent value particularly compared to those I had seen elsewhere. I know my mother loves it there and that the stress of leaving her home of many years has been overcome thanks to everybody's kind actions.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 27 Feb 2017:

Many thanks for sharing your experience of The Manor House Knaresborough. Our aim is always to provide the highest standard of individual care for each of our residents. Part of that is getting to know each person and their life history before they move, so we can help them to feel comfortable and really at home with us.

This is truly a five-star care home. The environment is of a very high standard, there is an amazing attention to detail and rooms are exceptionally well furnished. The manager is outstanding and the staff team are approachable. My mum moved to The Manor House from another care home in Harrogate and for the same price, the standard is incomparable. Relatives are always welcomed and can help themselves to cake and refreshments which are always available. The quality of activities is good and staff put a lot of time and effort into the activities which are provided. The gardens are fabulous and my mum spent a lot of time outside in the summer time under the parasol umbrellas. I would without reservation, totally recommend this care home to anyone who is discerning and expects a high standard of care. What a relief to find somewhere so very different from many other care homes. Many relatives are disbelieving when they visit my mum and want to put their own names down for a room!

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.8 out of 5

Morag Purvis, Operations Director Hadrian Healthcare Group at The Manor House Knaresborough responded to this review on 30 Nov 2016:

Thank you very much for taking the time to write this review. We really value feedback and we are very pleased that the care and service at The Manor House Knaresborough met your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents.

My Mother started living at The Manor House in May 2016 as she became frailer and unable to cope with day to day activities at home. We chose the home because it gave Mum the standard of living she was used to and the quality of surroundings and care.
Unfortunately, Mum was only a resident for 6 months, but in that time she was looked after and cared for by fantastic carers and colleagues.
The Home Manager was great from the start. From us deciding to move Mum in through a few hospital visits where Mum had carers supporting her, some of these were in the night.
Having viewed a number of homes, I can honestly say I could not have chosen a better one for Mum's last few months.
While it would never be the same as home, it was as close as I could get. The facilities and surroundings are unparalleled in anything I have seen in the sector and would be unhesitant in my recommendation.

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   4.8 out of 5

Morag Purvis, Operations Director at The Manor House Knaresborough responded to this review on 03 Nov 2016:

Many thanks for taking the time to write this review. We are very pleased that the care and service standards at The Manor House Knaresborough met your expectations. As a company, we constantly endeavour to provide the highest standard of individual care for all our residents and we really do value feedback.

My mother went into The Manor House following an admission to hospital. Initially it was for respite but she loves it so much she is considering staying (she's been there 5 weeks now). All the staff are very friendly, respectful and helpful and she is really enjoying the company. There is always something to do and the activities lady will ask people if they want to participate. She also likes time on her own and they respect that as well.

The chef came to see my mother personally as she is a diabetic and discussed with her what she likes to eat, and all the facilities are excellent. I have peace of mind that she is being care for in a professional manor that is tailored to suit her specific needs and can visit her when ever I want to. The management have been very supportive and flexible and the process of admitting my mother was very efficient.

So far its been excellent!

How likely would you be to recommend The Manor House Knaresborough? Extremely Likely

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Average Rating:   5 out of 5

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