The Manor House Knaresborough

1 Hambleton Grove, Knaresborough HG5 0DB
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9.8 87 Reviews
  • The Manor House Knaresborough, Knaresborough
Anchor's The Manor House Knaresborough enjoys an ideal location close to Knaresborough town centre with all its shops and places to dine and drink. It provides high-quality care and luxurious facilities within a comfortable and relaxing environment. They continue to welcome new residents on both a permanent basis and for shorter stays.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as a library, garden café and fully-equipped bar. The bedroom suites are large and spacious with private en suite facilities.

The Manor House Knaresborough has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

The Manor House Knaresborough has a great range of facilities on-site for residents to enjoy. There is a fully equipped bar, which is in regular use by residents and also serves home-made cakes. They also have a hair and beauty salon, quiet lounges and library areas. Different dining choices are offered, both in terms of menus and where residents eat.

The home provides residential care, which is personally tailored to meet the individual needs of residents and enhance their quality of life. It works with their residents and their loved ones to create detailed care plans. This ensures each individual’s health and care needs are continually met.

The Manor House Knaresborough prides itself on care for older people living with dementia and provides on-going training to care staff to ensure their approach always reflects best practice.
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Care Provided by The Manor House Knaresborough

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1725
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800

Our colleagues at The Manor House Knaresborough will be happy to answer any questions you have regarding our fees and what is included in these.

These prices are only a guideline, please contact The Manor House Knaresborough to find out the exact price for your requirements.

Contact The Manor House Knaresborough to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Manor House Knaresborough to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Klara Spatenkova (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors are welcome at The Manor House Knaresborough.

Parking

  • Onsite parking is available, including disabled spaces.

The Manor House Knaresborough Reviews (87)

9.8

The Manor House Knaresborough has a Review Score of 9.8 (9.824) out of 10, based on 21 reviews in the last 2 years.
Over all time The Manor House Knaresborough has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Manor House Knaresborough
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Total of 87, showing 41-60
Review from Roger M (Respite Resident) published on 10 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was looked after very well. The staff were very kind.
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Review from Judith C (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at The Manor House, Knaresborough went above and beyond the call of duty in caring for both my father and father-in-law. The residents were treated with respect during their life at The Manor for over 30 months, and as their needs changed so did the care. The end of life care was given in
a loving way. During the Covid pandemic, the care home staff made every effort to allow access for visiting, although sometimes this was not possible.
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Review from Claire F (Daughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always approachable, professional, polite, helpful and friendly. They go above and beyond to provide an outstanding level of care.
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Review from Holly S (Granddaughter of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad has been in the care home for a couple of months now and we have never had an issue. The staff are always cheerful and very helpful.
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Review from Kathryn T (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy staying at the Manor House. The staff are friendly and helpful. They arrange activities that I take part in. I also enjoy things by myself so I can fit in these things as well.
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Review from Salvatore C (Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not find a nicer home or better, than this one. All staff are lovely and friendly and make me and my wife very welcome.
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Review from Muriel K (Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Am very happy at The Manor House. Very happy with all the care staff and happy with the activities. I join in most of the activities; I receive an activity form every week to tell me what's going on throughout the week.
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Review from Barbara M (Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy at The Manor and enjoy all activities throughout the home. The lady ours a lot of effort into the activities. All the care staff are lovely, no grumbles, and management are nice too.
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Review from Brenda R (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very conscientious, helpful and caring, but seem to have too much paperwork, so a lot of rushing about. Our hostess works tirelessly organising daily activities. I have been a resident in the home for four years and am very happy, despite the Coronavirus.
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Review from Mary H (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy, settled, love everything. All the activities under the home; attended most of the activities.
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Review from June S (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently arrived here, and so far, my experience has been very satisfactory. Staff and carers are really helpful and pleasant!
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Review from S R (Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Five years ago, in March 2016, I became a permanent resident of The Manor House, and have never regretted my decision to do so. This is especially true in the past twelve months during the difficult year of the Covid pandemic. I am so glad to be here where I have a lovely room, am well cared for, warm,
well-fed, have friends to talk to, and a range of activities provided. There have been limited safe opportunities for visiting. Staff and residents are Covid tested regularly, and we have all had our first Covid vaccination.
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Review from Rachel J (Daughter of Resident) published on 23 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that the staff at the Manor House know my mum and genuinely care about her well-being. They are excellent at keeping the family informed of events within the home as well as any issues mum may have personally. The same staff care for mum with as little use of agency staff as possible so, despite
her dementia, she has familiar faces around her. I feel confident that the carers know mum, her interests and moods, and are therefore well placed to know when things are not quite right and work quickly to resolve this. It's been hard not seeing mum every day during the lockdown, but staff have called with updates, brought mum to the window to wave, arranged WhatsApp chats, and allowed socially-distanced garden visits. And mum always raves about the Sunday roasts!
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Review from Sian L (Daughter of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into The Manor House 2 weeks before the COVID-19 lockdown hit us all. Mum has dementia and limited mobility. She finds it difficult to talk on the telephone. The staff have been endlessly patient with our phone calls and have supported mum to use her tablet for FaceTime, giving her privacy
but being there as needed. They worked with us to give mum a lovely birthday party at the beginning of May and have enabled visits 'through glass' and now visits in the gardens. They couldn't be kinder or more flexible. This is a brilliant place.
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Review from Jane P (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident in the care home for approximately three and a half years. She is happy there, well cared for and feels safe and secure.
During the current pandemic and visiting restrictions, the team at The Manor House have been very proactive in sending information and updates and facilitating
communication with family members via telephone and Facetime calls whenever requested. They have remained positive and supportive despite the very difficult circumstances and we know that Mum is being well looked after and cared for.
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Review from M K (Son of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an attractive, modern care home which suits my mother's needs very well. Staff are caring, friendly and committed and take suggestions on board readily.
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Review from G P (Daughter of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for being so wonderful. Mum is extremely well looked after. She is so happy and I am so thrilled. She is safe, warm, well-fed and really well looked after. It really helps me cope with life and my difficult situation as a carer for my husband. I am reassured she is being so well looked after
in this very difficult time we are all living through.
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Review from S S (Daughter of Resident) published on 14 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is a very pleasant environment to live in. Staff are very friendly, but occasionally thin on the ground. My fathers biggest issue relates to food in dining room service slow, often cold food instead of hot. Quality of food, not the best, he ordered an omelette (mushroom) for lunch - it was
a very small omelette, no salad or other accompaniments with it - this was his main meal of the day, portions small.
Reply from Paula Caliskan, Manager at The Manor House KnaresboroughThank you for taking the time to review The Manor House Knaresborough and we are pleased that you are extremely likely to recommend our home. We use a dependency tool to ensure that there are sufficient staff on each shift to provide high-quality care for our residents. Our evening meal is served from heated trolleys to ensure our food is of an appropriate temperature when served. There are always alternative menu choices available at mealtimes, and we have regular resident and relative meetings, where input into our menus is welcome.
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Review from Wendy J (Sister of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There are many good and positive things about the care and service in The Manor House, but not all the staff are caring and diligent. Some are excellent, which levels my answer to satisfactory. The evening meal is poor and the soup often cold. We have heard other residents complain also. The staff are
prompt in alerting us to problems.
Reply from Paula Caliskan, Manager at The Manor House KnaresboroughThank you for your review of The Manor House Knaresborough and we are pleased that you are likely to recommend our home. Our care staff endeavour not only to provide the highest standards of care at all times but are also particularly caring and respectful of each individual resident. Our evening meal is served from heated trollies to ensure our food is of an appropriate temperature when served. There are always alternative menu choices available at mealtimes and we have regular resident and relative meetings, where input into our menus is welcome.
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Review from Sarah R (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My overall impression is that this is a good, upmarket care home with a friendly atmosphere with hardworking, conscientious, regular staff at all levels as far as I can observe. This has greatly improved with the excellent home manager over the last 18 months-2 years. I sometimes notice there are staff
carer shortages, putting more pressure on existing staff. (Need more good, regulars).
Reply from Paula Caliskan, Manager at The Manor House KnaresboroughThank you for your review of The Manor House Knaresborough and we are pleased that you rate our overall standard as excellent. We have recently supported a couple of our members of staff to change role to assist with their career progression. We always ensure that the required number of staff are on each shift to provide the required levels of care, where our senior members of staff actively support with this.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for The Manor House Knaresborough is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for The Manor House Knaresborough is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 250 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Manor House Knaresborough is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 02 Mar 2026

We currently have three vacancies for care. Please contact The Manor House Knaresborough directly for more details.

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Awards / Recognitions (11)

Meet the Team (2)

Klara

Klara Spatenkova

Job Title: Home Manager Joined: 2016

My name is Klara Spatenkova, I am the Manager at The Manor House in Knaresborough.


I qualified as a general nurse in the Czech Republic where I grew up and have lived in Harrogate for 17 years. I have been at The Manor House for over 5 years and progressed to my current position internally.


I truly believe that our team delivers person-centred care that is in accordance with Anchor's values. Our home is located in the market town of Knaresborough and has a cosy family feel. We have close community links and are always looking at new ways to engage our neighbours and local groups to enhance our residents experiences.

Joanne

Joanne Meredith

Job Title: Activities Co-ordinator Joined: 2016

I am the Activity Co-ordinator at The Manor House in Knaresborough and have been here for six years.


I co-ordinate all of the daily activities and plan events such as seasonal fayres, entertainment and excursions. The activities are tailored to suit our residents interests and we pride ourselves in executing a person-centred approach in all we do.


I love being a part of the team here and working alongside the residents who I consider to be family. It is more than just a job to me.

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