The Manor House Knaresborough

Mum is relatively new to the care home and had previously lived in her own home, so we were expecting a difficult transition. However, with the expertise and caring approach from the staff, she has settled in much quicker than any of our family thought possible. Not only is she safe and well-nourished, but her mental health has also improved noticeably. The social interaction and excellent daily activities have made a dramatic impact on her mental wellbeing.

Manor House is the most wonderful place. I am so pleased with the care they have given my mum. The staff are friendly, always smiling, considerate, caring and just angels. I couldn't wish for a better place for my mum. Thank you so much. P.S Thank you also, for looking after us, her family.

Very friendly staff and always accomodating.

Mam settled in very well, looked after very well, very happy with how she is doing. Lovely place, very clean.

My mum moved into Manor House in May 2020 and celebrated her 90th birthday in that year. She has been kept safe and well-looked after since her arrival. She is always clean and well dressed when I visit and her room is comfortable and well appointed. It is easy to contact care staff and likewise, if they have any concerns, they contact me immediately. The care staff are kind and communicative.

I was looked after very well. The staff were very kind.

The carers at The Manor House, Knaresborough went above and beyond the call of duty in caring for both my father and father-in-law. The residents were treated with respect during their life at The Manor for over 30 months, and as their needs changed so did the care. The end of life care was given in a loving way. During the Covid pandemic, the care home staff made every effort to allow access for visiting, although sometimes this was not possible.

Staff are always approachable, professional, polite, helpful and friendly. They go above and beyond to provide an outstanding level of care.

My grandad has been in the care home for a couple of months now and we have never had an issue. The staff are always cheerful and very helpful.

I am happy staying at the Manor House. The staff are friendly and helpful. They arrange activities that I take part in. I also enjoy things by myself so I can fit in these things as well.

We could not find a nicer home or better, than this one. All staff are lovely and friendly and make me and my wife very welcome.

Am very happy at The Manor House. Very happy with all the care staff and happy with the activities. I join in most of the activities; I receive an activity form every week to tell me what's going on throughout the week.

Very happy at The Manor and enjoy all activities throughout the home. The lady ours a lot of effort into the activities. All the care staff are lovely, no grumbles, and management are nice too.

The staff are very conscientious, helpful and caring, but seem to have too much paperwork, so a lot of rushing about. Our hostess works tirelessly organising daily activities. I have been a resident in the home for four years and am very happy, despite the Coronavirus.

Very happy, settled, love everything. All the activities under the home; attended most of the activities.

I recently arrived here, and so far, my experience has been very satisfactory. Staff and carers are really helpful and pleasant!

Five years ago, in March 2016, I became a permanent resident of The Manor House, and have never regretted my decision to do so. This is especially true in the past twelve months during the difficult year of the Covid pandemic. I am so glad to be here where I have a lovely room, am well cared for, warm, well-fed, have friends to talk to, and a range of activities provided. There have been limited safe opportunities for visiting. Staff and residents are Covid tested regularly, and we have all had our first Covid vaccination.

I feel that the staff at the Manor House know my mum and genuinely care about her well-being. They are excellent at keeping the family informed of events within the home as well as any issues mum may have personally. The same staff care for mum with as little use of agency staff as possible so, despite her dementia, she has familiar faces around her. I feel confident that the carers know mum, her interests and moods, and are therefore well placed to know when things are not quite right and work quickly to resolve this. It's been hard not seeing mum every day during the lockdown, but staff have called with updates, brought mum to the window to wave, arranged WhatsApp chats, and allowed socially-distanced garden visits. And mum always raves about the Sunday roasts!

Mum moved into The Manor House 2 weeks before the COVID-19 lockdown hit us all. Mum has dementia and limited mobility. She finds it difficult to talk on the telephone. The staff have been endlessly patient with our phone calls and have supported mum to use her tablet for FaceTime, giving her privacy but being there as needed. They worked with us to give mum a lovely birthday party at the beginning of May and have enabled visits 'through glass' and now visits in the gardens. They couldn't be kinder or more flexible. This is a brilliant place.

During the current pandemic and visiting restrictions, the team at The Manor House have been very proactive in sending information and updates and facilitating communication with family members via telephone and Facetime calls whenever requested. They have remained positive and supportive despite the very difficult circumstances and we know that Mum is being well looked after and cared for.