Upton Dene Residential and Nursing Home

Mum has been a resident now since June 24 and has settled in well. The staff are really lovely with her and you can tell she is quite happy. All of her needs are catered for, she has her hair done on a weekly basis in their own salon. She visits the Dentist on site and sees the doctor whenever necessary, also on site. The entertainment is something she particularly enjoys. Brilliant surroundings and a lovely garden.

Thank you

The staff at Upton Dene go above and beyond to ensure residents are looked after, are kept safe and get the most from their stay. I would highly recommend this residential and nursing home to anyone considering moving a loved one into care.

Many thanks

My neighbour Derek and his wife Muriel moved into Upton Dene in March 2023 as they were too old to care for themselves. They were happy there and found the lounges and decor was like a hotel, with plenty of staff to care for them. They joined in with activities, Muriel played bingo and Derek liked the singing and the visits from the Veterans association. They enjoyed the food as it was tasty and nicely presented with flowers on the table. Muriel passed away in September 2024 and Derek on 11th January 2026. I had chosen the home for them when Derek came out of hospital. They had to be house on separate floors as Muriel needed extra care but they met regularly. Sadly I have had dealings with three other care homes and this one was far the best. The staff made me welcome when I visited and worked hard. It is not an easy job

My mum was taken seriously ill in April and was rushed to hospital. The staff at Upton Dene supported us throughout, helped liaise with hospital staff to make sure mums needs were addressed and in place on her return and mum was genuinely welcomed back with huge smiles and relief. The care given to us as a family and my mum in particular was superb, as always.

Visiting (whenever you can at any hour) is a joy as always given a friendly greeting as is calling for an update.

Mum has been at Upton Dene since June 2024 and is well and truly settled. The staff are so kind, caring and considerate and go out of their way to ensure the residents are well taken care of. Actually it's like one big happy family. The communication between management, carers and family is excellent.

A really good care home for my Mum whom has vascular dementia; & sadly my 84 year old Dad can no longer care for her. She is free to roam about as she likes - great rooms all with fully equipped disabled access wet rooms; she is warm, well fed and can go out in the lovely gardens when the weather is good. Thoroughly recommended & the staff are very caring.*****

Mum has resided at Upton Dene for almost four and a half years since loosing my dad. Mum unfortunately has Alzheimer's so was unable to remain at home. I cannot speak highly enough of the care mum receives from ALL the staff members. Mum has really settled into the homes routine, enjoying the weekly bingo especially! Thanks for looking after mum so well, it's reassuring to know mum is being cared for so well.

Caring staff, with happy disposition. Always willing to assist and support the residents and family members. Carers have a professional and friendly approach. Excellent amenities. Would be confident in recommending to anyone looking for a care home for a loved one.

I can't thank the staff enough who look after my mum . They work so hard and I can see, especially when she has been poorly lately,just how much they care about her . Thanks to all. Especially the ones who go out there way to make her laugh xx

My mother is in longer term residential care and has settled in well as part of the community. The staff are caring, friendly and helpful. She is happy, has retained her independence and there are plenty of activities on offer. The facilities are modern and purpose-built. Would definitely recommend.

Upton Dene were able to accept my mother on a rapid palliative discharge from the hospital at very short notice. We were so grateful that my mother's last few days were peaceful and that she was treated with dignity and respect. All the staff made the time we spent there as good as it could be and we will always be immensely glad she could end her 101 year life in a truly caring place.

I found it hard coping with my dad's failing health but the staff that were sensitive and caring towards me too and they gave my dear dad the care that he needed & deserved right to the end.

Near the end of his life I was able to video call him which I am extremely grateful to the staff for organising as it was very hard as I live in Australia. The food was good but a little more variety would have been nice especially in the evening. Thankyou for everything you do

I cannot praise the staff at Upton Dene highly enough for their attentive, thorough care and for the kindness and compassion that they showed my mum during a very difficult time, following the death of my father. In fact, we as relatives were supported emotionally by both the nursing and admin staff who also helped us greatly in organising a small funeral service for our father at the home, enabling our mum to be present. Thank you

Two members of staff were amazing during the night of mums passing.

My only question is, is there room for me?

We don't live locally and so it does make it more difficult for us as we cannot visit her personally, but we do feel content that she is receiving the attention she needs.