Upton Dene Residential and Nursing Home

Thank you for your kind words. We're truly grateful we could support your mother and family during such an important time. It means a lot to know her final days were peaceful and that she was treated with dignity and care.

Thank you for your thoughtful and generous feedback. We are honoured that you entrusted Upton Dene with your father's care and are pleased to know that both he and your family felt supported during his time with us. Your kind words about our team and the environment mean a great deal, and we are truly grateful for the opportunity to have cared for your father with the dignity and compassion he deserved.

Thank you for sharing your heartfelt experience. It sounds like your parents received compassionate and attentive care during their time at the home. It's wonderful to hear about the improvements made under the new management, and that your dad enjoyed the activities and outings. We appreciate your feedback about the food variety and will certainly take it into consideration. Thank you for your kind words and support.

Thank you for your kind words. We are moved to hear that our team at Upton Dene was able to support your mum and family during such a difficult time. Your message will mean so much to the home manager and her team, thank you.

Thank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis. It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.

Thank you for your fabulous review for Upton Dene, the team will be so proud to read your comments. It's wonderful to hear how much your mum has thrived since joining the home - it's heartwarming to know she's so happy and well cared for. It's lovely to hear how you feel welcomed by our team and appreciate the efforts of the staff. It's lovely that you've been able to join in with some of the activities and entertainment with your mum - it really speaks to the family atmosphere we strive to create. We'll pass your kind words along to the team, thank you for sharing such positive feedback.

Thank you for such a wonderful review for Upton Dene, the team will be very proud to read your kind words. We're delighted to hear that your stepmother has settled in so well and that the welcoming environment, her lovely room, and the variety of experiences we offer have made a positive difference. We appreciate your words of praise for the care and efforts of our dedicated team. We greatly value your feedback regarding communication and are committed to continually improving this. We have regular resident and relative meetings, but please don't hesitate to reach out if there's ever anything more the team can do to support you. The home manager's door is always open and of course, if you are not able to be here in person, she is always at the end of the phone or available for a video call if you ever need her.

Thank you for your heartfelt feedback for Upton Dene. We're honoured to have been able to care for both your mum and dad during such significant times in their lives. It's heartwarming to hear that our team has been so supportive and helped your mum to adjust during this period. Your kind words mean a great deal to us, and please rest assured we'll continue to provide the best care possible.

Thank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We appreciate your feedback on the meals and would like to reassure you that there are always alternative food choices available if residents don't fancy something that's on the menu. We have recently updated the style of our menus to make these alternatives much clearer, to help our residents to make their choices. Thank you again for your review, we will be sure to share it with the team.

Thank you so much for your kind words and heartfelt review, the team at Upton Dene will be touched to read your wonderful comments. It means so much that your friend felt so well cared for and valued during his time with us. Thank you again for sharing such wonderful feedback.

Thank you for your heartfelt review. We have shared this with the home manager at Upton Dene and she was so touched to read your kind words and proud that she and her team were given the opportunity to care for your mum. Thank you for choosing Upton Dene and for sharing your experience.

Thank you for your review, we are so pleased your first impressions of Upton Dean have been so positive.