Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Review Us
9.7 107 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening club for home-grown produce, and outings in the minibus. The home is modern, light and airy, with beautifully decorated bedrooms featuring ensuite walk-in wet rooms; some have direct garden access. Residents enjoy home-cooked meals in dining rooms, with a private space for special occasions. There’s also a vintage tearoom for relaxing with family, who are welcome anytime.

Upton Dene offers a hair and beauty salon with weekly mobile hairdresser visits, and a cinema room for old classics with fizz and popcorn. The gardens feature a pavilion, sensory planting and a vegetable patch for keen gardeners.

Providing residential, dementia, nursing and palliative care, the team also offers respite breaks, bookable in advance.

Proud to be veteran-friendly

The team is proud to achieve Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community in care homes. The VFF is a collaboration between Armed Forces charities Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
Show Upton Dene Residential and Nursing Home on the Map

Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Nursing Care: from £1818
  • RESPITE Self-Funded Residential Care: from £1650

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1650 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Upton Dene Residential and Nursing Home Reviews (107)

9.7

Upton Dene Residential and Nursing Home has a Review Score of 9.7 (9.732) out of 10, based on 20 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 107 reviews.

Overall Experience
  • 69
  • 28
  • 6
  • 1
  • 3
Date Published
  • 107
  • 6
  • 11
  • 20
  • 87
Reviewer Connection to Upton Dene Residential and Nursing Home
  • 44
  • 19
  • 18
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 107, showing 1-20
Review from H R (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Upton Dene since June 2024 and is well and truly settled. The staff are so kind, caring and considerate and go out of their way to ensure the residents are well taken care of. Actually it's like one big happy family. The communication between management, carers and family is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris H (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A really good care home for my Mum whom has vascular dementia; & sadly my 84 year old Dad can no longer care for her. She is free to roam about as she likes - great rooms all with fully equipped disabled access wet rooms; she is warm, well fed and can go out in the lovely gardens when the weather is
good. Thoroughly recommended & the staff are very caring.*****
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian R (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided at Upton Dene for almost four and a half years since loosing my dad. Mum unfortunately has Alzheimer's so was unable to remain at home. I cannot speak highly enough of the care mum receives from ALL the staff members. Mum has really settled into the homes routine, enjoying the weekly
bingo especially! Thanks for looking after mum so well, it's reassuring to know mum is being cared for so well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G G (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring staff, with happy disposition. Always willing to assist and support the residents and family members. Carers have a professional and friendly approach. Excellent amenities. Would be confident in recommending to anyone looking for a care home for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wendy B (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough who look after my mum . They work so hard and I can see, especially when she has been poorly lately,just how much they care about her . Thanks to all. Especially the ones who go out there way to make her laugh xx
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is in longer term residential care and has settled in well as part of the community. The staff are caring, friendly and helpful. She is happy, has retained her independence and there are plenty of activities on offer. The facilities are modern and purpose-built. Would definitely recommend.
Reply from Jacob Hardie, Design and Marketing Assistant at Upton Dene Residential and Nursing HomeThank you for sharing such lovely feedback. We're delighted to hear your mother has settled in well and feels part of the community. It's wonderful that she is enjoying the activities and maintaining her independence, as this is something we truly value. We're proud of our caring team and modern facilities, and your recommendation means so much to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K B (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upton Dene were able to accept my mother on a rapid palliative discharge from the hospital at very short notice. We were so grateful that my mother's last few days were peaceful and that she was treated with dignity and respect. All the staff made the time we spent there as good as it could be and we
will always be immensely glad she could end her 101 year life in a truly caring place.
Reply from Jacob Hardie, Design and Marketing Assistant at Upton Dene Residential and Nursing HomeThank you for your kind words. We're truly grateful we could support your mother and family during such an important time. It means a lot to know her final days were peaceful and that she was treated with dignity and care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susanne W (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Upton Dene for my dad because staff took time to show me round & answer my questions when I was looking at local homes - this was not my experience at so many. I immediately liked the feel with it's excellent clean & modern facilities, calm atmosphere & the warm vibe from the staff. My first
impressions proved to be well founded & there is no question in my mind that I made the right choice.
The staff at Upton Dene are absolutely amazing. My dad wasn't at the home long but I still felt they got to know him well & always ensured he was comfortable & happy. The carers played board games with him, chatted to him and reassured him. They included him in so many of the activities on offer every day. Dad loved the beautiful garden & the peaceful environment. He used to think he was in a five star hotel!
I found it hard coping with my dad's failing health but the staff that were sensitive and caring towards me too and they gave my dear dad the care that he needed & deserved right to the end.
Reply from Jacob Hardie, Design and Marketing Assistant at Upton Dene Residential and Nursing HomeThank you for your thoughtful and generous feedback. We are honoured that you entrusted Upton Dene with your father's care and are pleased to know that both he and your family felt supported during his time with us. Your kind words about our team and the environment mean a great deal, and we are truly grateful for the opportunity to have cared for your father with the dignity and compassion he deserved.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from lynsey s (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
mum and dad were transferred from hospital as they were unable to care for themselves at home any longer due to mums cancer and dads dementia. Mum only lived for a few weeks and her brain cancer made her unreasonable at times but this didn't stop the staff from being very caring and attentive.
Dad
lived on in the home for 6months following mums passing. During this time there was new management and an improvement throughout including new flooring, fixed heating as it was at times a little chilly. The activities improved and dad loved the exercise ,the trips out and the movies
Dad was very well cared for, he needed assistance with eating and all aspects of his daily living and these were attended to with dignity.
Near the end of his life I was able to video call him which I am extremely grateful to the staff for organising as it was very hard as I live in Australia. The food was good but a little more variety would have been nice especially in the evening. Thankyou for everything you do
Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing HomeThank you for sharing your heartfelt experience. It sounds like your parents received compassionate and attentive care during their time at the home. It's wonderful to hear about the improvements made under the new management, and that your dad enjoyed the activities and outings. We appreciate your feedback about the food variety and will certainly take it into consideration. Thank you for your kind words and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from U L (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Upton Dene highly enough for their attentive, thorough care and for the kindness and compassion that they showed my mum during a very difficult time, following the death of my father. In fact, we as relatives were supported emotionally by both the nursing and admin staff
who also helped us greatly in organising a small funeral service for our father at the home, enabling our mum to be present. Thank you
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your kind words. We are moved to hear that our team at Upton Dene was able to support your mum and family during such a difficult time. Your message will mean so much to the home manager and her team, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G T (Daughter of Resident) published on 18 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are satisfied that Mum was cared for satisfactory, however an inconsistency in staffs skill set and communication was evident. Mum was treated with dignity at all times. We feel the rooms required some attention in terms of cleanliness, redecorating and upgrades.
Improvements were made two fold
when the activity's team member joined.
Some of the more established staff were first class.
Two members of staff were amazing during the night of mums passing.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your feedback and your high praise for stand-out members of our team. We're glad your mum was cared for with such dignity and that certain staff made such a positive impact, especially at such a difficult time.Our team comes from diverse backgrounds, and we pride ourselves on providing consistently high levels of training, to continually improve both skills and communication, so we apologise if this was not reflected in your experience. Room upgrades and maintenance are part of a rolling programme of ongoing improvements our housekeeping team clean residents' bedrooms on a daily basis. It's great to hear the addition of a third activities team member has made such a difference.Regarding the facilities, we take pride in our salon, caf, cinema room, spacious garden and other features, and we regret that this wasn't fully reflected.Thank you again for your insights - they help us improve while also recognising our dedicated team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dawn R (Daughter of Resident) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident in Upton Dene since January this year.
She is like a new woman!
She's gone up 2 dress sizes (and is costing me a bloody fortune), could I be happier? Absolutely not!!
From the minute you walk in, you are greeted by two members of staff, who always have a smile.
The two
managers on Mum's floor (the dementia floor), are absolutely amazing, as are all the fabulous carers, far too many to name, but I do have my faves!
Obviously, one particular staff member has always been my 'go to' as she was the first person we met, when we turned up, unannounced, to view the facilities.
There are daily activities, trips out, entertainment weekly, some of which I've been lucky enough to enjoy with Mum.
My only question is, is there room for me?
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your fabulous review for Upton Dene, the team will be so proud to read your comments. It's wonderful to hear how much your mum has thrived since joining the home - it's heartwarming to know she's so happy and well cared for. It's lovely to hear how you feel welcomed by our team and appreciate the efforts of the staff. It's lovely that you've been able to join in with some of the activities and entertainment with your mum - it really speaks to the family atmosphere we strive to create. We'll pass your kind words along to the team, thank you for sharing such positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Z P (Stepdaughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We were very pleased to be directed towards Upton Dene as a home for my stepmother.
As she had not visited it previously, the aesthetics of the home were important to us and we knew they would be to her, initially, as well.
It feels like a hotel on arrival and has a large and welcoming plush area
which adds to the appeal.
She has settled well and we are happy with the care she is receiving there. She has a lovely good-sized room, which she is happy with.
We believe they try very hard at Upton Dene to bring activities which stimulate and entertain the residents on a weekly basis, there are plenty of varying things on offer to suit different interests.
Sometimes the communication could be improved, but the receptionists send emails to the right department for us and will often respond to questions and queries we may have.
We don't live locally and so it does make it more difficult for us as we cannot visit her personally, but we do feel content that she is receiving the attention she needs.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for such a wonderful review for Upton Dene, the team will be very proud to read your kind words. We're delighted to hear that your stepmother has settled in so well and that the welcoming environment, her lovely room, and the variety of experiences we offer have made a positive difference. We appreciate your words of praise for the care and efforts of our dedicated team. We greatly value your feedback regarding communication and are committed to continually improving this. We have regular resident and relative meetings, but please don't hesitate to reach out if there's ever anything more the team can do to support you. The home manager's door is always open and of course, if you are not able to be here in person, she is always at the end of the phone or available for a video call if you ever need her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K A (Daughter of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
By far the best care home after checking out many for Mum. Dad was also accepted so he could have a decent place to pass and spend his final days. The home is very organised and easy to get updated info on Mum. Staff have been fantastic during Dad's final days and helping Mum settle into a new environment
after she had been through a very emotional and traumatic experience. Thank you to you all.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your heartfelt feedback for Upton Dene. We're honoured to have been able to care for both your mum and dad during such significant times in their lives. It's heartwarming to hear that our team has been so supportive and helped your mum to adjust during this period. Your kind words mean a great deal to us, and please rest assured we'll continue to provide the best care possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 12 months during which time I have been very happy with her care and the facilities at Upton Dene which far exceed what I have seen elsewhere. All the staff are friendly, attentive and caring. There is a good routine with plenty of flexibility for individual needs. Activities
are varied and of a good standard with plenty of external agencies and individuals for extra interest and stimulation. The gardens are kept beautifully. Meals on the whole are very good and with a little more variety would be excellent.
Thank you for all you do!
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We appreciate your feedback on the meals and would like to reassure you that there are always alternative food choices available if residents don't fancy something that's on the menu. We have recently updated the style of our menus to make these alternatives much clearer, to help our residents to make their choices. Thank you again for your review, we will be sure to share it with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M M (Friend of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the wonderful people who work at Upton Dene Care Home. My friend received the best care possible, he was treated with care, compassion and dignity. During his stay, he also enjoyed the fun and laughter along the way in his words. 'They're not staff, they're my friends'.High praise indeed.
From the moment you walk through the doors everyone in every position they hold is excellent in all that they do. Once again thank you.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you so much for your kind words and heartfelt review, the team at Upton Dene will be touched to read your wonderful comments. It means so much that your friend felt so well cared for and valued during his time with us. Thank you again for sharing such wonderful feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris S (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upton Dene - you've been amazing. Mum initially came to Upton Dene for respite in December 2023. It soon became clear that going home was not going to be an option, and Mum had to move in permanently. It took her a bit to settle in, not being in her own home with her own belongings. However, you allowed
her to bring as many of her things as she needed and you were very accommodating, which helped a great deal. Finding somewhere safe, with staff that clearly care is not an easy task. Mum was only with you for just over 6 months, you made her feel happy and cared for. You made her laugh, you encouraged her to join in activities and nothing was too much trouble. I know she thought a lot of the care provided and she thought highly of some of the wonderful carers and nurses. We have been extremely happy and lucky to have found you. The attention and care you gave/showed Mum in the time she was with you was effortless you treated her with dignity and respect and we couldn't have asked for more. Thank you.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your heartfelt review. We have shared this with the home manager at Upton Dene and she was so touched to read your kind words and proud that she and her team were given the opportunity to care for your mum. Thank you for choosing Upton Dene and for sharing your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosalind L (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The activities leader, with her warm personality, has been very helpful in being a liaison point-of-contact for my parents and me, from the initial viewing to taking up places for them both. This customer-facing role is really vital in what is such an emotional and logistically complex move for both
the prospective/new residents and their families. Having the activities leader welcome us in, check that all is going well, help with the room/name tags and generally being a bridge between us and the care and the maintenance staff was just what we needed. Additionally, the maintenance men were also great - providing a fast service in getting pictures put up and a Hi-Fi cabled up properly - supplying some loudspeaker cables that I did not have and was expecting to have to purchase later on. N.B. My rating is based only on these first 2 months and a 'face-value' look on 2 separate visits so far, so can't yet properly rate all the listed aspects (hence using the median ratings in lieu of leaving blank.)
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review, we are so pleased your first impressions of Upton Dean have been so positive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V P (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On searching for respite care, Upton Dene was very helpful and made this transition very easy.
Dad enjoyed his four weeks of respite care at Upton Dene. Originally staying for two weeks but wanted to stay another two weeks, which was easily accommodated by the home.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review of Upton Dene; we would be delighted to welcome your father back for future respite stays.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Husband of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed with your Upton Dene Care Home for one week respite care from the 5th of February to the 11th of February. She received excellent care and we were very happy with her stay (and have indeed booked her in for a further week's respite from the 1st of April 2024).
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review, the team at Upton Dene will be delighted to welcome your wife back again next month.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Upton Dene Residential and Nursing Home is calculated as follows: ( (184 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 235 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

Yvette

Yvette Alexopoulos

Job Title: Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Catherine

Catherine Humphries

Job Title: Care Assistant Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.

Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.

Frequently Asked Questions about Upton Dene Residential and Nursing Home

What types of Care is Upton Dene Residential and Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Dene Residential and Nursing Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Upton Dene Residential and Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upton Dene Residential and Nursing Home to the centre of Chester?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service - more info.