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Upton Dene Residential and Nursing Home

Caldecott Close, Chester, Cheshire CH2 1FD
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My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester
first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)
Upton Dene Residential and Nursing Home, Chester
I am happy to call Upton Dene my home now.J R(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening...  

Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Nursing CareFrom £1,818N/A

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Upton Dene Residential and Nursing Home Reviews (112)

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9.8

Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from J C (Resident / Service User) published on 18 December 2018 Submitted via Postal Card
Overall Experience
Transferred from local hospital to a very nice room. Made to feel welcome.
A folder of information relating to meal times, activities and facilities would have been useful. But staff have all been helpful and caring.
Room is cleaned every day, bed is made if one asks and help with shower and washing is available if needed.

We're allowed as much independence as possible.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your review - your feedback is invaluable to us. We are thrilled to hear that you were made to feel so welcome at Upton Dene. I will speak to the team about making a welcome folder available going forward. Best wishes

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Review from R H (Son of Resident) published on 5 December 2018 Submitted via Postal Card
Overall Experience

My mother's initial review was very thorough in assessing her needs. All the staff have worked really well in getting to know Mother and help her settle. All the staff are helpful and supportive to us to enabling us to be conscious that Mother is being looked after well and is safe.

Reply from Fae Doherty, Marketing Officer at Upton Dene Residential and Nursing Home

Thank you for your lovely review - it is wonderful to hear that you have confidence in the care provided to your mother and that she is settling well at Upton Dene. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.

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Review from Dorothea C (Wife of Resident) published on 10 August 2018 Submitted via Postal Card
Overall Experience

Problems often due to staffing levels in my opinion. Towels not always in room. Carers now accompany and inform of activities. Laundry a bit haphazard at times. Quiet rooms and activity room does not appear to me to be used to its potential. Mattress a bit thin and covers etc could be improved.

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Review from Jill C (Sister of Resident) published on 2 August 2018 Submitted via Postal Card
Overall Experience
Although we had a few problems with management when my sister moved in, we (the family) agreed Upton Dene was the best place for her.
The building itself is open plan/airy, very well furnished and clean at all times.
The bedrooms are small but adequate.
Staff are excellent which, to me, is the most important.
Receptionist always friendly and has time for a chat, although very busy.
The carers, cleaners, laundry staff etc all make a fuss of my sister (dementia floor) and look after her and love her unconditionally.

They are wonderful staff, activities good, really relieved to know she is happy and safe.

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Review from Margaret F (Resident / Service User) published on 26 July 2018 Submitted via Postal Card
Overall Experience

I first heard of this home when I was discharged from hospital having previously lived alone in my own house with carers visiting 4 times a day. Here I soon appreciated the freedom from the minutiae of everyday living i.e., shopping, meal planning, house maintenance etc. With good care and congenial surroundings, I decided to stay. I do not regret it.

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Review from Jean C (Resident / Service User) published on 19 July 2018 Submitted via Postal Card
Overall Experience

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.

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Review from J R (Resident / Service User) published on 4 July 2018 Submitted via Postal Card
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I am happy to call Upton Dene my home now.

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Review from D V (Resident / Service User) published on 4 July 2018 Submitted via Postal Card
Overall Experience
Find the home very comfortable.

Our staff very helpful.

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Review from Maureen S (Resident / Service User) published on 4 July 2018 Submitted via Postal Card
Overall Experience

I feel safe here. Well fed and safe.

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Review from Gillian H (Resident / Service User) published on 4 July 2018 Submitted via Postal Card
Overall Experience
Home very clean and pleasant. Lovely garden.
All carers are kind and helpful.

A lot of effort is put into keeping us happy and occupied.

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Review from Edith R (Resident / Service User) published on 6 October 2017 Submitted via Postal Card
Overall Experience

We stayed here for five nights 'R&R'. We were very well looked after and would not hesitate to recommend Upton Dene.

The room was excellent also.

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Review from Julie C (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card
Overall Experience
5-star care for a 5-star mum.

Cares, nurses, reception, kitchen, management and colleagues put the patient, resident and family at the heart of all they do.

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Review from Nancy M (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card
Overall Experience
Excellent care.
Bit more mental stimulation would be helpful.

Exercise sessions are fantastic.

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Review from H D (Resident / Service User) published on 14 July 2017 Submitted via Postal Card
Overall Experience

Overall my care and safety have been well looked after. However, I would like to mention that there is a lack of staff on the ground to cover the number of people requiring care. The food is presented more often than not on cold plates, which I told the management about at the recent meeting. There are never enough napkins at mealtimes which for me is a serious problem. Catering requires an overhaul.

Reply from Siobhan Christie, Deputy Manager at Upton Dene Residential and Nursing Home

Thank you for your review and recommendation. I would like to assure you that we always ensure we have the correct number of staff on duty to care for our residents. With regards to the plates, it is no trouble at all to warm your plate more as we do with some of our other residents who prefer...  

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Review from Cathy M (Friend of Resident) published on 11 April 2017 Submitted via Postal Card
Overall Experience
The home is beautiful.
The food is very good.
Communication between staff is poor. I have seen patients in the lounge asking for assistance and being ignored.

The system of opening the post for a partially sighted lady is woeful.

Reply from Matthew Bell, Home Manager at Upton Dene Residential and Nursing Home

Thank you for your review. My team are dedicated to caring for our residents as individuals, which includes supporting them to be as independent as they would like to be. We will of course help if they need support opening their post but some prefer to do it themselves or get a family member to...  

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Review from Angela MJ (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card
Overall Experience

I come regularly from Switzerland to visit my mum. Swiss standards are high and Upton Dene matches up to these same standards. The staff are all patient and caring and treat the visitors as well as the people in the home with respect. My mum needs nursing care and has to be hoisted, the staff always respond to each call from my mum to go to the toilet without hesitation. The food is high quality, mum really enjoys her meals. I love the space in the home, the luxury of wide rooms, hallways and reception, also the pastel colouring gives me a relaxed feeling when I visit. In fact, well done Upton Dene and staff, I feel happy that you are there to look after my mum. Top marks.

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Review from P J T (Granddaughter of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience

We moved grandma to Upton Dene in August 2016 after she had been at another care home. Our first impression was "wow" is this a hotel or care home? The last care home was very poor in comparison. The staff at Upton Dene are friendly and caring and respect the fact that this is Grandma's home if it wasn't so expensive I would move in tomorrow.

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Review from Linda W (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience

My mother came to Upton Dene Residential and Nursing Home for further care after being in hospital. As soon as she arrived she was greeted warmly and settled very quickly. Upton Dene is like a five-star hotel, the rooms are very spacious and all en-suites. The food is excellent. She has at all times been treated with dignity and given plenty of help, care and support by everyone involved in her recovery.

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Review from Lindsay B (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card
Overall Experience

I have no issues whatsoever with Upton Dene Residential and Nursing Home except for recently the amount of new agency staff who seem to have no experience or no "life experience" in that they do not know how to speak to the elderly. The staff that have been here since my mum came in July, however, are excellent. I noticed the other day that two of the new staff did not know how to use the hoist and indeed one stated that she had no training for this.

Reply from Siobhan Christie, Deputy Manager at Upton Dene Residential and Nursing Home

Thank you for your review, your positive ratings and recommendation. I am delighted to say we have recently recruited some new permanent members of staff who are a wonderful addition to our team. Every new starter has a thorough and detailed induction, of which manual handling is an important part and they are not allowed use hoists until they have successfully completed their training.

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Review from Christine A (Relative of Resident) published on 20 October 2016 Submitted via Postal Card
Overall Experience
Improvements could be made to ensure that residents feel that they are getting value for money i.e dietary requests and having meals in a decent timescale. Meals are served on hot plates as it takes longer for the elderly residents to eat and the food is then cold.

Ensuring that residents feel cared for whilst maintaining their mobility. They should not have to feel guilty about requesting help.

Reply from Siobhan Christie, Deputy Manager at Upton Dene Residential and Nursing Home

Thank you for your review. Our chef is very happy to cater for the dietary requests and requirements of our residents. Many of our residents prefer warm plates but we are of course happy to serve meals on cooler plates if residents wish. Our team is dedicated to supporting all residents when they...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 27 Mar 2026

    Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...

  • 31 Dec 2025

    This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...

  • 05 Nov 2025

    The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...

Upcoming Events

There are no upcoming events for Upton Dene Residential and Nursing Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Upton Dene Residential and Nursing Home.

Meet the Team (2)

Yvette Alexopoulos
Yvette AlexopoulosJob Title:Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Charlotte Thompson
Charlotte ThompsonJob Title:Receptionist

I love meeting and getting to know our residents and their family and friends.

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