
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.
Residents enjoy a giant interactive tablet for games, gardening...
Care Provided by Upton Dene Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Upton Dene Residential and Nursing Home for full pricing details and T&Cs.
Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Yvette Alexopoulous (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Upton Dene Residential and Nursing Home Reviews (112)
Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 112 reviews.
A folder of information relating to meal times, activities and facilities would have been useful. But staff have all been helpful and caring.
Room is cleaned every day, bed is made if one asks and help with shower and washing is available if needed.
We're allowed as much independence as possible.
Thank you for your review - your feedback is invaluable to us. We are thrilled to hear that you were made to feel so welcome at Upton Dene. I will speak to the team about making a welcome folder available going forward. Best wishes
My mother's initial review was very thorough in assessing her needs. All the staff have worked really well in getting to know Mother and help her settle. All the staff are helpful and supportive to us to enabling us to be conscious that Mother is being looked after well and is safe.
Thank you for your lovely review - it is wonderful to hear that you have confidence in the care provided to your mother and that she is settling well at Upton Dene. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.
Problems often due to staffing levels in my opinion. Towels not always in room. Carers now accompany and inform of activities. Laundry a bit haphazard at times. Quiet rooms and activity room does not appear to me to be used to its potential. Mattress a bit thin and covers etc could be improved.
The building itself is open plan/airy, very well furnished and clean at all times.
The bedrooms are small but adequate.
Staff are excellent which, to me, is the most important.
Receptionist always friendly and has time for a chat, although very busy.
The carers, cleaners, laundry staff etc all make a fuss of my sister (dementia floor) and look after her and love her unconditionally.
They are wonderful staff, activities good, really relieved to know she is happy and safe.
I first heard of this home when I was discharged from hospital having previously lived alone in my own house with carers visiting 4 times a day. Here I soon appreciated the freedom from the minutiae of everyday living i.e., shopping, meal planning, house maintenance etc. With good care and congenial surroundings, I decided to stay. I do not regret it.
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.
I am happy to call Upton Dene my home now.
Our staff very helpful.
I feel safe here. Well fed and safe.
All carers are kind and helpful.
A lot of effort is put into keeping us happy and occupied.
We stayed here for five nights 'R&R'. We were very well looked after and would not hesitate to recommend Upton Dene.
The room was excellent also.
Cares, nurses, reception, kitchen, management and colleagues put the patient, resident and family at the heart of all they do.
Bit more mental stimulation would be helpful.
Exercise sessions are fantastic.
Overall my care and safety have been well looked after. However, I would like to mention that there is a lack of staff on the ground to cover the number of people requiring care. The food is presented more often than not on cold plates, which I told the management about at the recent meeting. There are never enough napkins at mealtimes which for me is a serious problem. Catering requires an overhaul.
Thank you for your review and recommendation. I would like to assure you that we always ensure we have the correct number of staff on duty to care for our residents. With regards to the plates, it is no trouble at all to warm your plate more as we do with some of our other residents who prefer...
The food is very good.
Communication between staff is poor. I have seen patients in the lounge asking for assistance and being ignored.
The system of opening the post for a partially sighted lady is woeful.
Thank you for your review. My team are dedicated to caring for our residents as individuals, which includes supporting them to be as independent as they would like to be. We will of course help if they need support opening their post but some prefer to do it themselves or get a family member to...
I come regularly from Switzerland to visit my mum. Swiss standards are high and Upton Dene matches up to these same standards. The staff are all patient and caring and treat the visitors as well as the people in the home with respect. My mum needs nursing care and has to be hoisted, the staff always respond to each call from my mum to go to the toilet without hesitation. The food is high quality, mum really enjoys her meals. I love the space in the home, the luxury of wide rooms, hallways and reception, also the pastel colouring gives me a relaxed feeling when I visit. In fact, well done Upton Dene and staff, I feel happy that you are there to look after my mum. Top marks.
We moved grandma to Upton Dene in August 2016 after she had been at another care home. Our first impression was "wow" is this a hotel or care home? The last care home was very poor in comparison. The staff at Upton Dene are friendly and caring and respect the fact that this is Grandma's home if it wasn't so expensive I would move in tomorrow.
My mother came to Upton Dene Residential and Nursing Home for further care after being in hospital. As soon as she arrived she was greeted warmly and settled very quickly. Upton Dene is like a five-star hotel, the rooms are very spacious and all en-suites. The food is excellent. She has at all times been treated with dignity and given plenty of help, care and support by everyone involved in her recovery.
I have no issues whatsoever with Upton Dene Residential and Nursing Home except for recently the amount of new agency staff who seem to have no experience or no "life experience" in that they do not know how to speak to the elderly. The staff that have been here since my mum came in July, however, are excellent. I noticed the other day that two of the new staff did not know how to use the hoist and indeed one stated that she had no training for this.
Thank you for your review, your positive ratings and recommendation. I am delighted to say we have recently recruited some new permanent members of staff who are a wonderful addition to our team. Every new starter has a thorough and detailed induction, of which manual handling is an important part and they are not allowed use hoists until they have successfully completed their training.
Ensuring that residents feel cared for whilst maintaining their mobility. They should not have to feel guilty about requesting help.
Thank you for your review. Our chef is very happy to cater for the dietary requests and requirements of our residents. Many of our residents prefer warm plates but we are of course happy to serve meals on cooler plates if residents wish. Our team is dedicated to supporting all residents when they...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 27 Mar 2026
Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...
- 31 Dec 2025
This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...
- 05 Nov 2025
The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...
There are no upcoming events for Upton Dene Residential and Nursing Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Upton Dene Residential and Nursing Home.
Meet the Team (2)

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

I love meeting and getting to know our residents and their family and friends.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service -more info.