My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)
first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)
I am happy to call Upton Dene my home now.J R(Resident / Service User)
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)
first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)
I am happy to call Upton Dene my home now.J R(Resident / Service User)
The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.
Residents enjoy a giant interactive tablet for games, gardening...
The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.
Residents enjoy a giant interactive tablet for games, gardening club for home-grown produce, and outings in the minibus. The home is modern, light and airy, with beautifully decorated bedrooms featuring ensuite walk-in wet rooms; some have direct garden access. Residents enjoy home-cooked meals in dining rooms, with a private space for special occasions. There’s also a vintage tearoom for relaxing with family, who are welcome anytime.
Upton Dene offers a hair and beauty salon with weekly mobile hairdresser visits, and a cinema room for old classics with fizz and popcorn. The gardens feature a pavilion, sensory planting and a vegetable patch for keen gardeners.
Providing residential, dementia, nursing and palliative care, the team also offers respite breaks, bookable in advance.
Proud to be veteran-friendly
The team is proud to achieve Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community in care homes. The VFF is a collaboration between Armed Forces charities Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Upton Dene Residential and Nursing Home for full pricing details and T&Cs.
Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 113 reviews.
The ground floor team have shown him great kindness, particularly when he has been unwell. I think they all do a superb job. Thank you.
The ground floor team have shown him great kindness, particularly when he has been unwell. I think they all do a superb job. Thank you.
Dear Susan, thank you so much for taking the time to review Upton Dene - your feedback really is invaluable to us. I will be sure to pass this onto the manager and the team. Best wishes, Fae
Room is cleaned every day, bed is made if one asks and help with shower and...
We're allowed as much independence as possible.
Thank you for your review - your feedback is invaluable to us. We are thrilled to hear that you were made to feel so welcome at Upton Dene. I will speak to the team about making a welcome folder available going forward. Best wishes
My mother's initial review was very thorough in assessing her needs. All the staff have worked really well in getting to know Mother and help her settle. All the staff are helpful and supportive to us to enabling us to be conscious that Mother is being looked after well and is safe.
My mother's initial review was very thorough in assessing her needs. All the staff have worked really well in getting to know Mother and help her settle. All the staff are helpful and supportive to us to enabling us to be conscious that Mother is being looked after well and is safe.
Thank you for your lovely review - it is wonderful to hear that you have confidence in the care provided to your mother and that she is settling well at Upton Dene. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.
Problems often due to staffing levels in my opinion. Towels not always in room. Carers now accompany and inform of activities. Laundry a bit haphazard at times. Quiet rooms and activity room does not appear to me to be used to its potential. Mattress a bit thin and covers etc could be improved.
Problems often due to staffing levels in my opinion. Towels not always in room. Carers now accompany and inform of activities. Laundry a bit haphazard at times. Quiet rooms and activity room does not appear to me to be used to its potential. Mattress a bit thin and covers etc could be improved.
Staff are excellent which, to me, is the...
They are wonderful staff, activities good, really relieved to know she is happy and safe.
I first heard of this home when I was discharged from hospital having previously lived alone in my own house with carers visiting 4 times a day. Here I soon appreciated the freedom from the minutiae of everyday living i.e., shopping, meal planning, house maintenance etc. With good care and...
I first heard of this home when I was discharged from hospital having previously lived alone in my own house with carers visiting 4 times a day. Here I soon appreciated the freedom from the minutiae of everyday living i.e., shopping, meal planning, house maintenance etc. With good care and congenial surroundings, I decided to stay. I do not regret it.
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.
I am happy to call Upton Dene my home now.
I am happy to call Upton Dene my home now.
Our staff very helpful.
Our staff very helpful.
I feel safe here. Well fed and safe.
I feel safe here. Well fed and safe.
A lot of effort is put into keeping us happy and occupied.
A lot of effort is put into keeping us happy and occupied.
We stayed here for five nights 'R&R'. We were very well looked after and would not hesitate to recommend Upton Dene.
The room was excellent also.
We stayed here for five nights 'R&R'. We were very well looked after and would not hesitate to recommend Upton Dene.
The room was excellent also.
Cares, nurses, reception, kitchen, management and colleagues put the patient, resident and family at the heart of all they do.
Cares, nurses, reception, kitchen, management and colleagues put the patient, resident and family at the heart of all they do.
Exercise sessions are fantastic.
Exercise sessions are fantastic.
Overall my care and safety have been well looked after. However, I would like to mention that there is a lack of staff on the ground to cover the number of people requiring care. The food is presented more often than not on cold plates, which I told the management about at the recent meeting. There...
Overall my care and safety have been well looked after. However, I would like to mention that there is a lack of staff on the ground to cover the number of people requiring care. The food is presented more often than not on cold plates, which I told the management about at the recent meeting. There are never enough napkins at mealtimes which for me is a serious problem. Catering requires an overhaul.
Thank you for your review and recommendation. I would like to assure you that we always ensure we have the correct number of staff on duty to care for our residents. With regards to the plates, it is no trouble at all to warm your plate more as we do with some of our other residents who prefer...
Thank you for your review and recommendation. I would like to assure you that we always ensure we have the correct number of staff on duty to care for our residents. With regards to the plates, it is no trouble at all to warm your plate more as we do with some of our other residents who prefer that.I am sorry to hear your views on our catering service as previously you have always been complimentary about the quality of the service. I’ll have a chat with you to get some more information about how you feel we can improve it further.
The system of opening the post for a partially sighted lady is woeful.
The system of opening the post for a partially sighted lady is woeful.
Thank you for your review. My team are dedicated to caring for our residents as individuals, which includes supporting them to be as independent as they would like to be. We will of course help if they need support opening their post but some prefer to do it themselves or get a family member to...
Thank you for your review. My team are dedicated to caring for our residents as individuals, which includes supporting them to be as independent as they would like to be. We will of course help if they need support opening their post but some prefer to do it themselves or get a family member to help and we obviously respect their wishes. I am sorry you feel staff ignored a resident. I can assure you that this would not have been done deliberately – I have reminded staff to be extra observant.
I come regularly from Switzerland to visit my mum. Swiss standards are high and Upton Dene matches up to these same standards. The staff are all patient and caring and treat the visitors as well as the people in the home with respect. My mum needs nursing care and has to be hoisted, the staff...
I come regularly from Switzerland to visit my mum. Swiss standards are high and Upton Dene matches up to these same standards. The staff are all patient and caring and treat the visitors as well as the people in the home with respect. My mum needs nursing care and has to be hoisted, the staff always respond to each call from my mum to go to the toilet without hesitation. The food is high quality, mum really enjoys her meals. I love the space in the home, the luxury of wide rooms, hallways and reception, also the pastel colouring gives me a relaxed feeling when I visit. In fact, well done Upton Dene and staff, I feel happy that you are there to look after my mum. Top marks.
We moved grandma to Upton Dene in August 2016 after she had been at another care home. Our first impression was "wow" is this a hotel or care home? The last care home was very poor in comparison. The staff at Upton Dene are friendly and caring and respect the fact that this is Grandma's home if it...
We moved grandma to Upton Dene in August 2016 after she had been at another care home. Our first impression was "wow" is this a hotel or care home? The last care home was very poor in comparison. The staff at Upton Dene are friendly and caring and respect the fact that this is Grandma's home if it wasn't so expensive I would move in tomorrow.
My mother came to Upton Dene Residential and Nursing Home for further care after being in hospital. As soon as she arrived she was greeted warmly and settled very quickly. Upton Dene is like a five-star hotel, the rooms are very spacious and all en-suites. The food is excellent. She has at all...
My mother came to Upton Dene Residential and Nursing Home for further care after being in hospital. As soon as she arrived she was greeted warmly and settled very quickly. Upton Dene is like a five-star hotel, the rooms are very spacious and all en-suites. The food is excellent. She has at all times been treated with dignity and given plenty of help, care and support by everyone involved in her recovery.
I have no issues whatsoever with Upton Dene Residential and Nursing Home except for recently the amount of new agency staff who seem to have no experience or no "life experience" in that they do not know how to speak to the elderly. The staff that have been here since my mum came in July, however,...
I have no issues whatsoever with Upton Dene Residential and Nursing Home except for recently the amount of new agency staff who seem to have no experience or no "life experience" in that they do not know how to speak to the elderly. The staff that have been here since my mum came in July, however, are excellent. I noticed the other day that two of the new staff did not know how to use the hoist and indeed one stated that she had no training for this.
Thank you for your review, your positive ratings and recommendation. I am delighted to say we have recently recruited some new permanent members of staff who are a wonderful addition to our team. Every new starter has a thorough and detailed induction, of which manual handling is an important part and they are not allowed use hoists until they have successfully completed their training.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Please contact us for latest vacancies.
Our care home in Chester is extending a warm invitation to local military veterans to join its monthly Veterans’ Breakfast Club. The club, taking place at Upton Dene Residential and...
Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...
This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...
There are no upcoming events for Upton Dene Residential and Nursing Home.
There are no accreditations posted yet for Upton Dene Residential and Nursing Home.
I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.
I love meeting and getting to know our residents and their family and friends.
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