
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.
Residents enjoy a giant interactive tablet for games, gardening...
Care Provided by Upton Dene Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Upton Dene Residential and Nursing Home for full pricing details and T&Cs.
Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Yvette Alexopoulous (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Upton Dene Residential and Nursing Home Reviews (112)
Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 112 reviews.
A lovely place - keep up the good work.
Very helpful, friendly staff, lovely facilities. Nice decor.
Good welcoming party. Mum is very likely to stay in her room, but staff have encouraged her to dine in the lounge and attend activities. Staff have made special attempts to ensure she has showered/washed. Mum complained about the food, but this may be her appetite on the day.
Upton Dene Residential and Nursing Home is a lovely environment with wonderful caring staff. Mum has settled in really well after a shaky start (which was only to be expected) and that's taken a huge weight from us. The room and public areas are kept lovely and clean and the food is of a very high standard. We're happy to have found Upton Dene and are grateful that they could accommodate mum.
I was treated in A&E hospital for one week and moved to Upton Dene for three weeks. The decor and ambience made an immediate favourable impression and that was strengthened by the care and attention given by an attentive and cheerful staff. In themselves, they were a tonic. I have a hearing issue so I asked for any question to be put on paper. They never failed to do so which helped considerably. Activities were frequent and the food was excellent. I have nothing but praise for how I was treated.
The activities are variable and residents are encouraged to take part without any pressure.
After my hip fracture, the need for a replacement hip, I have found my respite stay here most helpful in all ways, and now feel fit to go home. The staff have been extremely helpful and the food by and large very good. An altogether very happy stay with caring and friendly staff medical and otherwise. I am grateful for all the kindness shown to me. I am spending my 'holiday money' coming here so recommendation to others would depend on their income.
A most welcoming place full of helpful people and good service. Unfortunately it was slightly marred by some disorganisation in the absence of the proprietor.
I have only been here 9 weeks. My main grumble is the food, though very good it's served on cold plates, portions are too large for me as I am not mobile so cannot exercise. I am profoundly deaf and my sight is very poor glaucoma, aged 93 and some people do not make allowances for that so life is rather lonely.
Thank you for your feedback. We were using plate warmers at mealtimes but many of our other residents found they were then too warm, but I am really confident that we have now resolved this to your satisfaction. We have recently appointed a new activities...
We cannot fault the staff at the service they provide in respect of the respite care my mum has received during her time with you.
I would not be living here if not so completely happy and content with all the services and amenities. Lovely girls to care for me and an understanding manager, what more could anyone want.
My mother suddenly became unwell and your staff handled the situation brilliantly - calling an ambulance straight away. One of the staff went with my mother to the hospital in the ambulance while I followed in my car and she stayed with me until she was sure my mother was okay. You can tell the staff really care about the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 27 Mar 2026
Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...
- 31 Dec 2025
This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...
- 05 Nov 2025
The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...
There are no upcoming events for Upton Dene Residential and Nursing Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Upton Dene Residential and Nursing Home.
Meet the Team (2)

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

I love meeting and getting to know our residents and their family and friends.
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