Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD

9.6 102 Reviews

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.

Jean C (Resident)

first impression was "wow" is this a hotel or care home?

P J T (Granddaughter of Resident)

I am happy to call Upton Dene my home now.

J R (Resident)

The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.

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Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Nursing Care
Dementia Residential Care
For a maximum of 74 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia

Other Care Provided

Parkinson's Disease
Palliative / End of Life Care
Convalescent Care

Facilities

Own Furniture if required
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: from £1494
Self-Funded Nursing Care: from £1715
RESPITE Self-Funded Residential Care: from £1494

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Sanctuary Care Ltd

Person in charge

Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Cheshire West and Chester Council

Admission Criteria

Ages 60+

Care Home Design/Build

Purpose Built: Yes

Room Information

Single Rooms (74)
Single Rooms with Ensuite Wet Room (73)

Upton Dene Residential and Nursing Home Reviews (102)

Total of 102, showing 101-102

9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.608) out of 10, based on 23 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 102 reviews.

Order by:

Review from Mary C (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience

I would not be living here if not so completely happy and content with all the services and amenities. Lovely girls to care for me and an understanding manager, what more could anyone want.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

My mother suddenly became unwell and your staff handled the situation brilliantly - calling an ambulance straight away. One of the staff went with my mother to the hospital in the ambulance while I followed in my car and she stayed with me until she was sure my mother was okay. You can tell the staff

really care about the residents.

Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.608 for Upton Dene Residential and Nursing Home is calculated as follows: ( (199 Excellents x 5) + (50 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 268 Ratings = 4.608
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Upton Dene Residential and Nursing Home