Upton Dene Residential and Nursing Home

Ensuring that residents feel cared for whilst maintaining their mobility. They should not have to feel guilty about requesting help.

A lovely place - keep up the good work.

Very helpful, friendly staff, lovely facilities. Nice decor.

Good welcoming party. Mum is very likely to stay in her room, but staff have encouraged her to dine in the lounge and attend activities. Staff have made special attempts to ensure she has showered/washed. Mum complained about the food, but this may be her appetite on the day.

Upton Dene Residential and Nursing Home is a lovely environment with wonderful caring staff. Mum has settled in really well after a shaky start (which was only to be expected) and that's taken a huge weight from us. The room and public areas are kept lovely and clean and the food is of a very high standard. We're happy to have found Upton Dene and are grateful that they could accommodate mum.

I was treated in A&E hospital for one week and moved to Upton Dene for three weeks. The decor and ambience made an immediate favourable impression and that was strengthened by the care and attention given by an attentive and cheerful staff. In themselves, they were a tonic. I have a hearing issue so I asked for any question to be put on paper. They never failed to do so which helped considerably. Activities were frequent and the food was excellent. I have nothing but praise for how I was treated.

The activities are variable and residents are encouraged to take part without any pressure.

After my hip fracture, the need for a replacement hip, I have found my respite stay here most helpful in all ways, and now feel fit to go home. The staff have been extremely helpful and the food by and large very good. An altogether very happy stay with caring and friendly staff medical and otherwise. I am grateful for all the kindness shown to me. I am spending my 'holiday money' coming here so recommendation to others would depend on their income.

A most welcoming place full of helpful people and good service. Unfortunately it was slightly marred by some disorganisation in the absence of the proprietor.

I have only been here 9 weeks. My main grumble is the food, though very good it's served on cold plates, portions are too large for me as I am not mobile so cannot exercise. I am profoundly deaf and my sight is very poor glaucoma, aged 93 and some people do not make allowances for that so life is rather lonely.

We cannot fault the staff at the service they provide in respect of the respite care my mum has received during her time with you.

I would not be living here if not so completely happy and content with all the services and amenities. Lovely girls to care for me and an understanding manager, what more could anyone want.

My mother suddenly became unwell and your staff handled the situation brilliantly - calling an ambulance straight away. One of the staff went with my mother to the hospital in the ambulance while I followed in my car and she stayed with me until she was sure my mother was okay. You can tell the staff really care about the residents.