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Upton Dene Residential and Nursing Home

Caldecott Close, Chester, Cheshire CH2 1FD
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My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester
first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)
Upton Dene Residential and Nursing Home, Chester
I am happy to call Upton Dene my home now.J R(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening...  

Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Nursing CareFrom £1,818N/A

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Upton Dene Residential and Nursing Home Reviews (112)

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9.8

Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from Linda S (Relative of Resident) published on 11 October 2016 Submitted via Postal Card
Overall Experience

A lovely place - keep up the good work.

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Review from Eileen I (Sister of Resident) published on 7 October 2016 Submitted via Postal Card
Overall Experience

Very helpful, friendly staff, lovely facilities. Nice decor.

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Review from M R (Son of Resident) published on 7 October 2016 Submitted via Postal Card
Overall Experience

Good welcoming party. Mum is very likely to stay in her room, but staff have encouraged her to dine in the lounge and attend activities. Staff have made special attempts to ensure she has showered/washed. Mum complained about the food, but this may be her appetite on the day.

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Review from E D (Daughter of Resident) published on 9 September 2016 Submitted via Postal Card
Overall Experience

Upton Dene Residential and Nursing Home is a lovely environment with wonderful caring staff. Mum has settled in really well after a shaky start (which was only to be expected) and that's taken a huge weight from us. The room and public areas are kept lovely and clean and the food is of a very high standard. We're happy to have found Upton Dene and are grateful that they could accommodate mum.

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Review from Betty H (Resident / Service User) published on 6 September 2016 Submitted via Postal Card
Overall Experience

I was treated in A&E hospital for one week and moved to Upton Dene for three weeks. The decor and ambience made an immediate favourable impression and that was strengthened by the care and attention given by an attentive and cheerful staff. In themselves, they were a tonic. I have a hearing issue so I asked for any question to be put on paper. They never failed to do so which helped considerably. Activities were frequent and the food was excellent. I have nothing but praise for how I was treated.

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Review from Richard M (Husband of Resident) published on 22 July 2016 Submitted via Postal Card
Overall Experience
The care and facilities are excellent. The staff are all trained and always willing and able to help at all times. The food is second to none, always hot and tasty and served at set times by happy staff.

The activities are variable and residents are encouraged to take part without any pressure.

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Review from Dorothy A (Resident / Service User) published on 16 June 2016 Submitted via Postal Card
Overall Experience

After my hip fracture, the need for a replacement hip, I have found my respite stay here most helpful in all ways, and now feel fit to go home. The staff have been extremely helpful and the food by and large very good. An altogether very happy stay with caring and friendly staff medical and otherwise. I am grateful for all the kindness shown to me. I am spending my 'holiday money' coming here so recommendation to others would depend on their income.

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Review from K R (Resident / Service User) published on 16 June 2016 Submitted via Postal Card
Overall Experience

A most welcoming place full of helpful people and good service. Unfortunately it was slightly marred by some disorganisation in the absence of the proprietor.

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Review from Mary V (Resident / Service User) published on 15 June 2016 Submitted via Postal Card
Overall Experience

I have only been here 9 weeks. My main grumble is the food, though very good it's served on cold plates, portions are too large for me as I am not mobile so cannot exercise. I am profoundly deaf and my sight is very poor glaucoma, aged 93 and some people do not make allowances for that so life is rather lonely.

Reply from Kate Yates, senior pr officer at Upton Dene Residential and Nursing Home
Hilary Price, Manager at the home said:

Thank you for your feedback. We were using plate warmers at mealtimes but many of our other residents found they were then too warm, but I am really confident that we have now resolved this to your satisfaction. We have recently appointed a new activities...  

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Review from Carol G (Daughter of Resident) published on 26 April 2016 Submitted via Postal Card
Overall Experience

We cannot fault the staff at the service they provide in respect of the respite care my mum has received during her time with you.

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Review from Mary C (Resident / Service User) published on 7 April 2016 Submitted via Postal Card
Overall Experience

I would not be living here if not so completely happy and content with all the services and amenities. Lovely girls to care for me and an understanding manager, what more could anyone want.

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Review from J G (Daughter of Resident) published on 15 February 2016 Submitted via Postal Card
Overall Experience

My mother suddenly became unwell and your staff handled the situation brilliantly - calling an ambulance straight away. One of the staff went with my mother to the hospital in the ambulance while I followed in my car and she stayed with me until she was sure my mother was okay. You can tell the staff really care about the residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 27 Mar 2026

    Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...

  • 31 Dec 2025

    This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...

  • 05 Nov 2025

    The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...

Upcoming Events

There are no upcoming events for Upton Dene Residential and Nursing Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Upton Dene Residential and Nursing Home.

Meet the Team (2)

Yvette Alexopoulos
Yvette AlexopoulosJob Title:Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Charlotte Thompson
Charlotte ThompsonJob Title:Receptionist

I love meeting and getting to know our residents and their family and friends.

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