
My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)

first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)

I am happy to call Upton Dene my home now.J R(Resident / Service User)

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.
Residents enjoy a giant interactive tablet for games, gardening...
Care Provided by Upton Dene Residential and Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 74 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Upton Dene Residential and Nursing Home for full pricing details and T&Cs.
Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Yvette Alexopoulous (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (74)
- Single Rooms with ensuite Wet Room (74)
Upton Dene Residential and Nursing Home Reviews (112)
Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 112 reviews.
My husband and I greatly enjoyed our one week visit to Upton Dene and hope to come back for a further visit in a couple of months time.
Generally very good. Vast majority of staff are caring and dedicated. Not perfect, but wouldn't expect anything to be so. My one beef is communication between home and relatives. Very often a phone is not picked up when I call and certain initiatives, like being involved in residents' health plan, start and then disappear.
Due to Covid-19, many activities which I have enjoyed have not been possible, such as singers and other 'acts' visiting the home. Also, being able to enjoy shopping trips, theatre, cinema, visiting family has been curtained. I have found that the overall quality and variety of cooked meals available has also diminished greatly over the previous year.
I find all aspects of my mum's care to be good. My only issue is around her food and how weak she has become during covid. She says she gets potato and carrots for lunch every day; however, I have not witnessed that. Her strength is now minimal, covid has been cruel to her, allowing her to stay in bed she got so weak, I can't see how she can ever regain her strength.
Thank you for taking the time to review our home and for your kind words about our care. At Upton Dene, the team do pride themselves on offering a varied nutritious menu, with lots of options especially for those with a diminished appetite. Tracy our Home Manager is always here for you if you do ever want to raise anything. Best wishes, Fae.
On the whole, the care is excellent. Better than others I have seen. The standard of the public areas and rooms is very good. Most staff are extremely nice and helpful, however, a few need better people skills not just for residents but their families also. Communication with families could be better.
All the staff are caring and dedicated and have all been amazing during the pandemic. The manager has always kept us up to date with changes during COVID to ensure everyone was kept safe and well. Mum is happy at Upton Dene and I know she is receiving the best care in a loving and friendly environment.
Staff have been amazing, very caring and polite during these difficult times. The facilities are very good and there is a lovely garden and tearoom where I have visited my mum.
Mum always seems well cared for. Her appetite is very poor and the staff make all efforts to encourage her and tempt her with her favourite Chips! I am happy as mum generally appears content. During this dreadful pandemic, I think the staff have been amazing and deserve worthy praise.
The quality of care and support is fantastic. The home has been required to adapt in the past year to significant restrictions but has always put the resident's well-being and safety first. The staff are excellent and always have a smile, even with all the recent pressures.
Always greeted by reception staff in a friendly and welcoming manner. When calling staff are polite and put me through to the nursing floor. Nurses and carers are lovely and take the time to give an update on my friend's condition. They are lovely with my friend showing love and compassion and empathy.
On all visits, I have been met by friendly professional groups of people. Never smelt if urine on any of the floors. Very caring with all clients, never seen anything but care and understanding.
The staff have done a brilliant job in preventing Covid-19 from entering the facility. Unfortunately, due to the pandemic and obvious additional measures in place, it results in residents becoming very lonely and depressed as there has been little contact from staff, and no visits from friends/relatives. Once the visits are allowed again, I am confident the result would be better.
Thank you for the kind words about our home and team. Our homes still have their regular programmes of activities and we are offering garden and window visits so that our residents can see their loved ones. Best wishes, Fae.
My Dad needed some respite following an operation and time in hospital after a head injury before he went home to build up his strength physically and emotionally. Staying at Upton Dene certainly did that, he was very well looked after, all the staff were really lovely to him and he absolutely loved the food and was very well fed. He had access to the lovely garden and he made the most of that as his room opened directly on to it. His room was really nice, he said it was like a 5-star hotel. I couldn't recommend the home and the staff any more highly, Dad certainly enjoyed his time there and would go back like a shot if he could!
In these difficult times, we really have felt supported as a family by the home, bearing in mind, we were unable to see my mother for months. My mother has dementia, and I was afraid Mum would not recognise us when she saw us again. This month (June) we have been able to see Mum through the window and in the garden, for us all, it has been marvellous. The staff are friendly and caring always, reception staff are great too.
My father has been a resident in Upton Dene for nearly two years. He has vascular dementia which can at times be extremely challenging. All the staff are warm and welcoming and always have a cheerful outlook. The home is always spotlessly clean and a pleasure to visit.
Best wishes.
Although it has been difficult for residents, families and carers/management at Upton Dene, the decision to 'lockdown' at the very outset of covid-19 has obviously paid dividends. There has been no incidence of covid-19 at Upton Dene and this has provided us with a sense of safety and security. It has been a great help during these stressful times. Huge thanks to all the team at Upton Dene.
Upton Dene came to our rescue last December, my mother was taken into hospital leaving my father who has mixed dementia at home on his own. The deputy manager promptly came out to assess dad and he was admitted 3 days later. He received excellent care, he enjoyed the company, there was plenty of activities to keep him occupied. As a family, we knew he was safe and happy - I cannot thank Upton Dene enough! Outstanding.
Best wishes, Fae
I am well satisfied with the care I receive here. I get on well with the carers and other staff and feel I can approach them if I have any concerns and they are nearly always cheerful and smiling.
Thank you for your lovely review - it is wonderful to hear how pleased you are with our team and the care you receive at Upton Dene. Best wishes, Fae.
My father has been at Upton Dene since December 2018. I can not fault the care my father has received since arriving. The staff are all very friendly and willing to speak to you at any time if you have any concerns. My father is on the nursing floor which is more like a hotel than a care home and has a lovely relaxed feel about it. The lounge is very homely and the dining room is always set up nicely ready for meal times. My father has settled in really quickly. Thank you all.
Dear Angela, thank you for your kind words - your feedback is truly invaluable to us. I will be sure to pass this onto Nick and the team. Best wishes
The ground floor team have shown him great kindness, particularly when he has been unwell. I think they all do a superb job. Thank you.
Dear Susan, thank you so much for taking the time to review Upton Dene - your feedback really is invaluable to us. I will be sure to pass this onto the manager and the team. Best wishes, Fae
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2024Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 27 Mar 2026
Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...
- 31 Dec 2025
This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...
- 05 Nov 2025
The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...
There are no upcoming events for Upton Dene Residential and Nursing Home.
Awards / Recognitions (10)
- 21 Jul 2026Recipient: Sanctuary Care Ltd
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Upton Dene Residential and Nursing Home.
Meet the Team (2)

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

I love meeting and getting to know our residents and their family and friends.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service -more info.