Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
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9.7 107 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening club for home-grown produce, and outings in the minibus. The home is modern, light and airy, with beautifully decorated bedrooms featuring ensuite walk-in wet rooms; some have direct garden access. Residents enjoy home-cooked meals in dining rooms, with a private space for special occasions. There’s also a vintage tearoom for relaxing with family, who are welcome anytime.

Upton Dene offers a hair and beauty salon with weekly mobile hairdresser visits, and a cinema room for old classics with fizz and popcorn. The gardens feature a pavilion, sensory planting and a vegetable patch for keen gardeners.

Providing residential, dementia, nursing and palliative care, the team also offers respite breaks, bookable in advance.

Proud to be veteran-friendly

The team is proud to achieve Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community in care homes. The VFF is a collaboration between Armed Forces charities Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
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Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Nursing Care: from £1818
  • RESPITE Self-Funded Residential Care: from £1650

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1650 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Upton Dene Residential and Nursing Home Reviews (107)

9.7

Upton Dene Residential and Nursing Home has a Review Score of 9.7 (9.732) out of 10, based on 20 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 107 reviews.

Overall Experience
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Date Published
  • 107
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Reviewer Connection to Upton Dene Residential and Nursing Home
  • 44
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Total of 107, showing 21-40
Review from Brian C (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home for my auntie-in-law's final days. She especially loved the food!
The staff went out of their way to help and made my aunt and I very welcome.
Thank you.
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Review from G T (Friend of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be very good. The staff being very patient despite being under pressure. Answering the 'call bell' can be slow due to demand.
Extra staff would make a difference if it can be afforded.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for taking the time to leave a review and for your kind words about our fabulous team at Upton Dene. Please rest assured we are fully staffed throughout the home and while we always try to answer call bells promptly, there may occasionally be a slight delay, but of course, we try to keep this to a minimum.
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Review from Jackie J (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
A very unpleasant experience on the nursing floor staff. Not happy or helpful, no communication with family, no menu choice was offered to my dad and often left without a call bell to ring for help. I discharged my dad after 3 months.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your feedback. We are sorry that you feel our service has fallen short of your expectations. We have provided a response to your formal complaint and will continue to work with you to address your concerns.
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Review from Brian A (Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in residential care at Upton Dene Residential and Nursing Home since April 2017, almost seven years. In a few days time, I will celebrate my 87th birthday. The care has kept me in good health, in body and in mind. I am content and happy with my lot. I do not want to be anywhere else. Always
clean linen and an excellent express laundry service. The staff are a wonderful team and tolerate my always being late for breakfast. Some I regard as my adopted granddaughters. Food is varied, well-prepared and well-presented. I understand if prawn cocktail and avocado pear are beyond the chef's budget!
Overall, more of the same for the next seven years, please.
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Review from Kevin D (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the quality and care at the home.
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Review from M K (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.
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Review from Paul S (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were very pleased with the care provided to my dad during the final period of his life.
All of the staff were always attentive, caring and supportive to both Dad and the family, at a difficult time. Great dignity and respect were shown.
We loved Dad's room. The care home was always
bright which made for a happy place.
Thanks once again.
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Review from Heather A (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Upton Dene in March, initially on respite care and is now a permanent resident. Making the decision to place a loved one in a home is never easy, however, the staff at Upton Dene have consistently been very supportive and positive, making the whole situation a lot easier on our family.
My dad is well cared for and safe, he is more settled and comfortable in his surroundings. Thank you to the staff who have made a difference, it is appreciated.
Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing HomeThank you so much for your review, and for your reassuring words. Our team will really appreciate your review, and we're just so glad that they have made the transition into care that little bit easier. We hope your dad continues to enjoy calling Upton Dene home.
Best wishes,
Fae
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Review from S C (Friend of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.
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Review from I M (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend level of support and care. Good support given to patients by carers.
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Review from S H (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.
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Review from Mark K (Son of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.
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Review from K D (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.
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Review from J R (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained,
dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.
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Review from S C (Wife of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with everything so far. The staff are friendly and helpful, which makes a difference to visitors and residents.
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Review from Laura B (Granddaughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great, friendly staff who care so much for my grandma. They go above and beyond and are always on hand. She is never without, and the room she stays in is lovely. Thanks again to all the staff for their hard work.
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Review from Christine O (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since May 2022; she was admitted as a matter of urgency following the death of my father. The staff have been wonderful since the beginning in settling and supporting both Mum and I. I have found it upsetting to see my mum's dementia worsen, but the senior staff, in particular,
couldn't be kinder. I've had more than one hug from them. The home is very nicely presented; it has a lovely, warm feeling about it. The receptionist and entertainment staff are all very good and welcoming.
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Review from Valerie C (Partner of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was moved to Upton Dene Residential and Nursing Home after a severe stroke, firstly at another care home then at another one (had him moved) which has really good facilities for him, although he doesn't enjoy being immobile it is how it is for his safety. We are able to take him out on trips
and also the home sort out all his transport for appointments. The staff really get to know patients and are good with him and do exchange banter with him. Luckily the visiting is 8-8 which is excellent.
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Review from Jill F (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the way the team look after my mother. She is so content and that means so much to me and my family. Without exception, I have praise for all members of staff.
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Review from Dianne W (Daughter-in-law of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law entered Upton Dene in January 2022 at the age of 101. She is a very independent character which is why she has lived so long in her own home. It was the thought of winter weather that drove her to seek care. She took a while to settle, but now she can appreciate the care she is receiving,
particularly in recent months when she has required extra care because of health issues. Help has been at hand and good care and support provided.
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Current Review Score: 9.7 (9.732)

Overview of Review Score

The Review Score of 9.7 (9.732) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Upton Dene Residential and Nursing Home is calculated as follows: ( (184 Excellents x 5) + (41 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 235 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (3)

Yvette

Yvette Alexopoulos

Job Title: Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Catherine

Catherine Humphries

Job Title: Care Assistant Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.

Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service - more info.