Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Review Us
9.8 112 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening club for home-grown produce, and outings in the minibus. The home is modern, light and airy, with beautifully decorated bedrooms featuring ensuite walk-in wet rooms; some have direct garden access. Residents enjoy home-cooked meals in dining rooms, with a private space for special occasions. There’s also a vintage tearoom for relaxing with family, who are welcome anytime.

Upton Dene offers a hair and beauty salon with weekly mobile hairdresser visits, and a cinema room for old classics with fizz and popcorn. The gardens feature a pavilion, sensory planting and a vegetable patch for keen gardeners.

Providing residential, dementia, nursing and palliative care, the team also offers respite breaks, bookable in advance.

Proud to be veteran-friendly

The team is proud to achieve Veteran Friendly Framework (VFF) status, supporting the practical, emotional and social needs of the armed forces community in care homes. The VFF is a collaboration between Armed Forces charities Royal Star & Garter, Royal British Legion and NHS Veterans’ Covenant Healthcare Alliance (VCHA).
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Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Nursing Care: from £1818
  • RESPITE Self-Funded Residential Care: from £1650

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1650 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

The price(s) shown are provided by the care home. Contact Upton Dene Residential and Nursing Home for full pricing details and T&Cs.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (74)

Upton Dene Residential and Nursing Home Reviews (112)

9.8

Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.813) out of 10, based on 23 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 112 reviews.

Overall Experience
  • 74
  • 28
  • 6
  • 1
  • 3
Date Published
  • 112
  • 12
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  • 23
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Reviewer Connection to Upton Dene Residential and Nursing Home
  • 45
  • 20
  • 19
  • 8
  • 4
  • 3
  • 3
  • 2
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  • 2
  • 2
  • 1
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Total of 112, showing 21-40
Review from J M (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over 12 months during which time I have been very happy with her care and the facilities at Upton Dene which far exceed what I have seen elsewhere. All the staff are friendly, attentive and caring. There is a good routine with plenty of flexibility for individual needs. Activities
are varied and of a good standard with plenty of external agencies and individuals for extra interest and stimulation. The gardens are kept beautifully. Meals on the whole are very good and with a little more variety would be excellent.
Thank you for all you do!
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We appreciate your feedback on the meals and would like to reassure you that there are always alternative food choices available if residents don't fancy something that's on the menu. We have recently updated the style of our menus to make these alternatives much clearer, to help our residents to make their choices. Thank you again for your review, we will be sure to share it with the team.
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Review from M M (Friend of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the wonderful people who work at Upton Dene Care Home. My friend received the best care possible, he was treated with care, compassion and dignity. During his stay, he also enjoyed the fun and laughter along the way in his words. 'They're not staff, they're my friends'.High praise indeed.
From the moment you walk through the doors everyone in every position they hold is excellent in all that they do. Once again thank you.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you so much for your kind words and heartfelt review, the team at Upton Dene will be touched to read your wonderful comments. It means so much that your friend felt so well cared for and valued during his time with us. Thank you again for sharing such wonderful feedback.
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Review from Chris S (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upton Dene - you've been amazing. Mum initially came to Upton Dene for respite in December 2023. It soon became clear that going home was not going to be an option, and Mum had to move in permanently. It took her a bit to settle in, not being in her own home with her own belongings. However, you allowed
her to bring as many of her things as she needed and you were very accommodating, which helped a great deal. Finding somewhere safe, with staff that clearly care is not an easy task. Mum was only with you for just over 6 months, you made her feel happy and cared for. You made her laugh, you encouraged her to join in activities and nothing was too much trouble. I know she thought a lot of the care provided and she thought highly of some of the wonderful carers and nurses. We have been extremely happy and lucky to have found you. The attention and care you gave/showed Mum in the time she was with you was effortless you treated her with dignity and respect and we couldn't have asked for more. Thank you.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your heartfelt review. We have shared this with the home manager at Upton Dene and she was so touched to read your kind words and proud that she and her team were given the opportunity to care for your mum. Thank you for choosing Upton Dene and for sharing your experience.
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Review from Rosalind L (Daughter of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The activities leader, with her warm personality, has been very helpful in being a liaison point-of-contact for my parents and me, from the initial viewing to taking up places for them both. This customer-facing role is really vital in what is such an emotional and logistically complex move for both
the prospective/new residents and their families. Having the activities leader welcome us in, check that all is going well, help with the room/name tags and generally being a bridge between us and the care and the maintenance staff was just what we needed. Additionally, the maintenance men were also great - providing a fast service in getting pictures put up and a Hi-Fi cabled up properly - supplying some loudspeaker cables that I did not have and was expecting to have to purchase later on. N.B. My rating is based only on these first 2 months and a 'face-value' look on 2 separate visits so far, so can't yet properly rate all the listed aspects (hence using the median ratings in lieu of leaving blank.)
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review, we are so pleased your first impressions of Upton Dean have been so positive.
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Review from V P (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On searching for respite care, Upton Dene was very helpful and made this transition very easy.
Dad enjoyed his four weeks of respite care at Upton Dene. Originally staying for two weeks but wanted to stay another two weeks, which was easily accommodated by the home.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review of Upton Dene; we would be delighted to welcome your father back for future respite stays.
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Review from David S (Husband of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife stayed with your Upton Dene Care Home for one week respite care from the 5th of February to the 11th of February. She received excellent care and we were very happy with her stay (and have indeed booked her in for a further week's respite from the 1st of April 2024).
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your review, the team at Upton Dene will be delighted to welcome your wife back again next month.
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Review from Brian C (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful home for my auntie-in-law's final days. She especially loved the food!
The staff went out of their way to help and made my aunt and I very welcome.
Thank you.
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Review from G T (Friend of Resident) published on 24 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be very good. The staff being very patient despite being under pressure. Answering the 'call bell' can be slow due to demand.
Extra staff would make a difference if it can be afforded.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for taking the time to leave a review and for your kind words about our fabulous team at Upton Dene. Please rest assured we are fully staffed throughout the home and while we always try to answer call bells promptly, there may occasionally be a slight delay, but of course, we try to keep this to a minimum.
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Review from Jackie J (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
A very unpleasant experience on the nursing floor staff. Not happy or helpful, no communication with family, no menu choice was offered to my dad and often left without a call bell to ring for help. I discharged my dad after 3 months.
Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing HomeThank you for your feedback. We are sorry that you feel our service has fallen short of your expectations. We have provided a response to your formal complaint and will continue to work with you to address your concerns.
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Review from Brian A (Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in residential care at Upton Dene Residential and Nursing Home since April 2017, almost seven years. In a few days time, I will celebrate my 87th birthday. The care has kept me in good health, in body and in mind. I am content and happy with my lot. I do not want to be anywhere else. Always
clean linen and an excellent express laundry service. The staff are a wonderful team and tolerate my always being late for breakfast. Some I regard as my adopted granddaughters. Food is varied, well-prepared and well-presented. I understand if prawn cocktail and avocado pear are beyond the chef's budget!
Overall, more of the same for the next seven years, please.
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Review from Kevin D (Son of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the quality and care at the home.
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Review from M K (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.
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Review from Paul S (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were very pleased with the care provided to my dad during the final period of his life.
All of the staff were always attentive, caring and supportive to both Dad and the family, at a difficult time. Great dignity and respect were shown.
We loved Dad's room. The care home was always
bright which made for a happy place.
Thanks once again.
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Review from S C (Friend of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.
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Review from I M (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend level of support and care. Good support given to patients by carers.
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Review from S H (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.
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Review from Mark K (Son of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.
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Review from K D (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.
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Review from J R (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained,
dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.
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Review from S C (Wife of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with everything so far. The staff are friendly and helpful, which makes a difference to visitors and residents.
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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Upton Dene Residential and Nursing Home is calculated as follows: ( (231 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 273 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (3)

Yvette

Yvette Alexopoulos

Job Title: Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Catherine

Catherine Humphries

Job Title: Care Assistant Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.

Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service - more info.