Upton Dene Residential and Nursing Home

Caldecott Close, Chester CH2 1FD
Review Us
9.6 102 Reviews
  • Upton Dene Residential and Nursing Home, Chester
The team at Upton Dene are passionate about enriching the lives of their residents with inspiring activities.

The home has its own trishaw for residents to enjoy trips out into the community. Every week they have visits from therapy dog Ned and the residents enjoy regular visits from the University of Chester’s choir of student nurses. The local community are also invited to the home's Memory Café afternoons (1.30pm to 3.30pm), supporting local people living with dementia and their loved ones.

The home has a giant interactive tablet, which is wonderful for games. And many of the residents love to grow their own produce in the gardening club. There are also trips out into the community in the home’s minibus.

The home is modern, light and airy, with some very special spaces for the residents to enjoy. The bedrooms are beautifully decorated, with ensuite walk in wet rooms. Some bedrooms have direct access to the gardens. The residents enjoy home-cooked meals in the dining rooms, and there is a private dining area for residents to enjoy special occasions with loved ones. There is also a vintage tearoom, a lovely spot to relax with family, who are welcome to visit at any time.

Upton Dene has a hair and beauty salon, with a mobile hairdresser visiting for weekly appointments. And the cinema room is a lovely spot to relax and watch old classics with a glass of fizz and some popcorn.

The gardens are also beautiful, with a pavilion, sensory planting and a vegetable patch for residents who enjoy a spot of gardening.

Providing residential, dementia, nursing and palliative care, the team also provide respite care breaks, which can be booked in advance.
Show Upton Dene Residential and Nursing Home on the Map

Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1494
  • Self-Funded Nursing Care: from £1715
  • RESPITE Self-Funded Residential Care: from £1494

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1494 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Upton Dene Residential and Nursing Home to find out the exact price for your requirements.

Contact Upton Dene Residential and Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Upton Dene Residential and Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with Ensuite Wet Room (73)

Upton Dene Residential and Nursing Home Reviews (102)

9.6

Upton Dene Residential and Nursing Home has a Review Score of 9.6 (9.597) out of 10, based on 22 reviews in the last 2 years.
Over all time Upton Dene Residential and Nursing Home has 102 reviews.

Overall Experience
  • 64
  • 28
  • 6
  • 1
  • 3
Date Published
  • 102
  • 2
  • 9
  • 22
  • 80
Reviewer Connection to Upton Dene Residential and Nursing Home
  • 41
  • 19
  • 16
  • 7
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 102, showing 21-40
Review from M K (Son of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were very pleased with the care provided to my dad during the final period of his life.
All of the staff were always attentive, caring and supportive to both Dad and the family, at a difficult time. Great dignity and respect were shown.
We loved Dad's room. The care home was always
bright which made for a happy place.
Thanks once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather A (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Upton Dene in March, initially on respite care and is now a permanent resident. Making the decision to place a loved one in a home is never easy, however, the staff at Upton Dene have consistently been very supportive and positive, making the whole situation a lot easier on our family.
My dad is well cared for and safe, he is more settled and comfortable in his surroundings. Thank you to the staff who have made a difference, it is appreciated.
Reply from Fae Doherty, Senior Marketing Officer at Upton Dene Residential and Nursing Home
Thank you so much for your review, and for your reassuring words. Our team will really appreciate your review, and we're just so glad that they have made the transition into care that little bit…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Friend of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I M (Husband of Resident) published on 24 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would recommend level of support and care. Good support given to patients by carers.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark K (Son of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K D (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained,
dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S C (Wife of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with everything so far. The staff are friendly and helpful, which makes a difference to visitors and residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Laura B (Granddaughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great, friendly staff who care so much for my grandma. They go above and beyond and are always on hand. She is never without, and the room she stays in is lovely. Thanks again to all the staff for their hard work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine O (Daughter of Resident) published on 16 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since May 2022; she was admitted as a matter of urgency following the death of my father. The staff have been wonderful since the beginning in settling and supporting both Mum and I. I have found it upsetting to see my mum's dementia worsen, but the senior staff, in particular,
couldn't be kinder. I've had more than one hug from them. The home is very nicely presented; it has a lovely, warm feeling about it. The receptionist and entertainment staff are all very good and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie C (Partner of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was moved to Upton Dene Residential and Nursing Home after a severe stroke, firstly at another care home then at another one (had him moved) which has really good facilities for him, although he doesn't enjoy being immobile it is how it is for his safety. We are able to take him out on trips
and also the home sort out all his transport for appointments. The staff really get to know patients and are good with him and do exchange banter with him. Luckily the visiting is 8-8 which is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill F (Daughter of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but admiration for the way the team look after my mother. She is so content and that means so much to me and my family. Without exception, I have praise for all members of staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dianne W (Daughter-in-law of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law entered Upton Dene in January 2022 at the age of 101. She is a very independent character which is why she has lived so long in her own home. It was the thought of winter weather that drove her to seek care. She took a while to settle, but now she can appreciate the care she is receiving,
particularly in recent months when she has required extra care because of health issues. Help has been at hand and good care and support provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Irene B (Wife of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall care has been excellent. On some days, there was certainly a shortage of staff, which can cause chaos in the dementia unit. The food is excellent, and the staff are very caring. I would agree that the garden could be improved, perhaps by volunteers?
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S L (Friend of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great place, great carers. Activities to keep them occupied with fabulous facilities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James A (Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident in Upton Dene for five years.
I cannot remember my prior existence.
At Upton Dene, I feel safe and secure and live in great comfort with the excellent staff and other residents. I feel as if I am in my own home - I certainly do not want to go anywhere else.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline W (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I live down south and my other siblings live in Australia, I need to feel confident that my mother's needs are well met. I can say, with great confidence, that all staff at Upton Dene look after her with consideration and respect. I am eternally grateful for the service they have extended to Mum
and all our family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine J (Sister of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is in receipt of excellent care, both medical care and social care. The staff are very friendly and supportive. He enjoys the meals, even though he is on a diet. The home has good access to health professionals, such as a GP and the hospital. We, his family, know that he will receive excellent
care and support, as some of his health conditions worsen. We have confidence in the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Upton Dene Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for Upton Dene Residential and Nursing Home is calculated as follows: ( (190 Excellents x 5) + (49 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 258 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Upton Dene Residential and Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (3)

Yvette

Yvette Alexopoulos

Job Title: Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Catherine

Catherine Humphries

Job Title: Care Assistant Joined: 2012

Catherine has been at Upton Dene since our home first opened.


"Our residents and teammates are my second family," she says.

Charlotte

Charlotte Thompson

Job Title: Receptionist

I love meeting and getting to know our residents and their family and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Dene Residential and Nursing Home to verify any information. View our terms and conditions. Upton Dene Residential and Nursing Home has an Enhanced Service - more info.