Upton Dene Residential and Nursing Home

By far the best care home after checking out many for Mum. Dad was also accepted so he could have a decent place to pass and spend his final days. The home is very organised and easy to get updated info on Mum. Staff have been fantastic during Dad's final days and helping Mum settle into a new environment after she had been through a very emotional and traumatic experience. Thank you to you all.

Thank you for all you do!

Thank you to all the wonderful people who work at Upton Dene Care Home. My friend received the best care possible, he was treated with care, compassion and dignity. During his stay, he also enjoyed the fun and laughter along the way in his words. 'They're not staff, they're my friends'.High praise indeed. From the moment you walk through the doors everyone in every position they hold is excellent in all that they do. Once again thank you.

Upton Dene - you've been amazing. Mum initially came to Upton Dene for respite in December 2023. It soon became clear that going home was not going to be an option, and Mum had to move in permanently. It took her a bit to settle in, not being in her own home with her own belongings. However, you allowed her to bring as many of her things as she needed and you were very accommodating, which helped a great deal. Finding somewhere safe, with staff that clearly care is not an easy task. Mum was only with you for just over 6 months, you made her feel happy and cared for. You made her laugh, you encouraged her to join in activities and nothing was too much trouble. I know she thought a lot of the care provided and she thought highly of some of the wonderful carers and nurses. We have been extremely happy and lucky to have found you. The attention and care you gave/showed Mum in the time she was with you was effortless you treated her with dignity and respect and we couldn't have asked for more. Thank you.

The activities leader, with her warm personality, has been very helpful in being a liaison point-of-contact for my parents and me, from the initial viewing to taking up places for them both. This customer-facing role is really vital in what is such an emotional and logistically complex move for both the prospective/new residents and their families. Having the activities leader welcome us in, check that all is going well, help with the room/name tags and generally being a bridge between us and the care and the maintenance staff was just what we needed. Additionally, the maintenance men were also great - providing a fast service in getting pictures put up and a Hi-Fi cabled up properly - supplying some loudspeaker cables that I did not have and was expecting to have to purchase later on. N.B. My rating is based only on these first 2 months and a 'face-value' look on 2 separate visits so far, so can't yet properly rate all the listed aspects (hence using the median ratings in lieu of leaving blank.)

Dad enjoyed his four weeks of respite care at Upton Dene. Originally staying for two weeks but wanted to stay another two weeks, which was easily accommodated by the home.

My wife stayed with your Upton Dene Care Home for one week respite care from the 5th of February to the 11th of February. She received excellent care and we were very happy with her stay (and have indeed booked her in for a further week's respite from the 1st of April 2024).

Thank you.

Extra staff would make a difference if it can be afforded.

A very unpleasant experience on the nursing floor staff. Not happy or helpful, no communication with family, no menu choice was offered to my dad and often left without a call bell to ring for help. I discharged my dad after 3 months.

Overall, more of the same for the next seven years, please.

Very happy with the quality and care at the home.

Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.

Thanks once again.

The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.

Would recommend level of support and care. Good support given to patients by carers.

There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.

Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.

I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.

Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained, dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.