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Upton Dene Residential and Nursing Home

Caldecott Close, Chester, Cheshire CH2 1FD
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My time is well spent in this lovely place and I sincerely hope it lasts just a bit longer.Jean C(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester
first impression was "wow" is this a hotel or care home?P J T(Granddaughter of Resident/Service User)
Upton Dene Residential and Nursing Home, Chester
I am happy to call Upton Dene my home now.J R(Resident / Service User)
Upton Dene Residential and Nursing Home, Chester

The team at Upton Dene are passionate about enriching residents’ lives with inspiring activities. The home has its own trishaw for trips into the community, weekly visits from therapy dog Ned, and regular performances by the University of Chester’s choir of student nurses. The local community is invited to Memory Café afternoons (1.30pm–3.30pm), supporting people living with dementia and their loved ones.

Residents enjoy a giant interactive tablet for games, gardening...  

Care Provided by Upton Dene Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500From £1,500
Nursing CareFrom £1,818N/A

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 and for nursing care £1818, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Upton Dene Residential and Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yvette Alexopoulous (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Single Rooms with ensuite Wet Room (74)

Upton Dene Residential and Nursing Home Reviews (112)

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9.8

Upton Dene Residential and Nursing Home has a Review Score of 9.8 (9.809) out of 10, based on 22 reviews in the last 2 years. Over all time Upton Dene Residential and Nursing Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from J M (Daughter of Resident) published on 14 November 2024 Submitted via Website
Overall Experience
Mum has been a resident for over 12 months during which time I have been very happy with her care and the facilities at Upton Dene which far exceed what I have seen elsewhere. All the staff are friendly, attentive and caring. There is a good routine with plenty of flexibility for individual needs. Activities are varied and of a good standard with plenty of external agencies and individuals for extra interest and stimulation. The gardens are kept beautifully. Meals on the whole are very good and with a little more variety would be excellent.

Thank you for all you do!

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you so much for your kind words and for sharing your positive experience with us, the team at Upton Dene will be delighted to read your comments. We're thrilled to hear that you are so happy with the care, the home's environment and the engaging activities and experiences your mum enjoys. We...  

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Review from M M (Friend of Resident) published on 15 August 2024 Submitted via Website
Overall Experience

Thank you to all the wonderful people who work at Upton Dene Care Home. My friend received the best care possible, he was treated with care, compassion and dignity. During his stay, he also enjoyed the fun and laughter along the way in his words. 'They're not staff, they're my friends'.High praise indeed. From the moment you walk through the doors everyone in every position they hold is excellent in all that they do. Once again thank you.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you so much for your kind words and heartfelt review, the team at Upton Dene will be touched to read your wonderful comments. It means so much that your friend felt so well cared for and valued during his time with us. Thank you again for sharing such wonderful feedback.

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Review from Chris S (Daughter of Resident) published on 24 July 2024 Submitted via Website
Overall Experience

Upton Dene - you've been amazing. Mum initially came to Upton Dene for respite in December 2023. It soon became clear that going home was not going to be an option, and Mum had to move in permanently. It took her a bit to settle in, not being in her own home with her own belongings. However, you allowed her to bring as many of her things as she needed and you were very accommodating, which helped a great deal. Finding somewhere safe, with staff that clearly care is not an easy task. Mum was only with you for just over 6 months, you made her feel happy and cared for. You made her laugh, you encouraged her to join in activities and nothing was too much trouble. I know she thought a lot of the care provided and she thought highly of some of the wonderful carers and nurses. We have been extremely happy and lucky to have found you. The attention and care you gave/showed Mum in the time she was with you was effortless you treated her with dignity and respect and we couldn't have asked for more. Thank you.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your heartfelt review. We have shared this with the home manager at Upton Dene and she was so touched to read your kind words and proud that she and her team were given the opportunity to care for your mum. Thank you for choosing Upton Dene and for sharing your experience.

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Review from Rosalind L (Daughter of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

The activities leader, with her warm personality, has been very helpful in being a liaison point-of-contact for my parents and me, from the initial viewing to taking up places for them both. This customer-facing role is really vital in what is such an emotional and logistically complex move for both the prospective/new residents and their families. Having the activities leader welcome us in, check that all is going well, help with the room/name tags and generally being a bridge between us and the care and the maintenance staff was just what we needed. Additionally, the maintenance men were also great - providing a fast service in getting pictures put up and a Hi-Fi cabled up properly - supplying some loudspeaker cables that I did not have and was expecting to have to purchase later on. N.B. My rating is based only on these first 2 months and a 'face-value' look on 2 separate visits so far, so can't yet properly rate all the listed aspects (hence using the median ratings in lieu of leaving blank.)

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review, we are so pleased your first impressions of Upton Dean have been so positive.

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Review from V P (Daughter of Resident) published on 22 March 2024 Submitted via Website
Overall Experience
On searching for respite care, Upton Dene was very helpful and made this transition very easy.

Dad enjoyed his four weeks of respite care at Upton Dene. Originally staying for two weeks but wanted to stay another two weeks, which was easily accommodated by the home.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review of Upton Dene; we would be delighted to welcome your father back for future respite stays.

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Review from David S (Husband of Resident) published on 19 March 2024 Submitted via Postal Card
Overall Experience

My wife stayed with your Upton Dene Care Home for one week respite care from the 5th of February to the 11th of February. She received excellent care and we were very happy with her stay (and have indeed booked her in for a further week's respite from the 1st of April 2024).

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your review, the team at Upton Dene will be delighted to welcome your wife back again next month.

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Review from Brian C (Nephew of Resident) published on 29 January 2024 Submitted via Postal Card
Overall Experience
A beautiful home for my auntie-in-law's final days. She especially loved the food!
The staff went out of their way to help and made my aunt and I very welcome.

Thank you.

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Review from G T (Friend of Resident) published on 24 January 2024 Submitted via Postal Card
Overall Experience
I found the home to be very good. The staff being very patient despite being under pressure. Answering the 'call bell' can be slow due to demand.

Extra staff would make a difference if it can be afforded.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for taking the time to leave a review and for your kind words about our fabulous team at Upton Dene. Please rest assured we are fully staffed throughout the home and while we always try to answer call bells promptly, there may occasionally be a slight delay, but of course, we try to keep this to a minimum.

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Review from Jackie J (Daughter of Resident) published on 22 January 2024 Submitted via Website
Overall Experience

A very unpleasant experience on the nursing floor staff. Not happy or helpful, no communication with family, no menu choice was offered to my dad and often left without a call bell to ring for help. I discharged my dad after 3 months.

Reply from Kate Yates, Communications and Content Specialist at Upton Dene Residential and Nursing Home

Thank you for your feedback. We are sorry that you feel our service has fallen short of your expectations. We have provided a response to your formal complaint and will continue to work with you to address your concerns.

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Review from Brian A (Resident / Service User) published on 17 January 2024 Submitted via Postal Card
Overall Experience
I have been in residential care at Upton Dene Residential and Nursing Home since April 2017, almost seven years. In a few days time, I will celebrate my 87th birthday. The care has kept me in good health, in body and in mind. I am content and happy with my lot. I do not want to be anywhere else. Always clean linen and an excellent express laundry service. The staff are a wonderful team and tolerate my always being late for breakfast. Some I regard as my adopted granddaughters. Food is varied, well-prepared and well-presented. I understand if prawn cocktail and avocado pear are beyond the chef's budget!

Overall, more of the same for the next seven years, please.

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Review from Kevin D (Son of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

Very happy with the quality and care at the home.

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Review from M K (Son of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

Delighted with the care for my mother. Staff are always responsive and helpful. The staff are also cheerful and willing to engage with residents and visitors. I know my mother is in safe hands.

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Review from Paul S (Son of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience
As a family, we were very pleased with the care provided to my dad during the final period of his life.
All of the staff were always attentive, caring and supportive to both Dad and the family, at a difficult time. Great dignity and respect were shown.
We loved Dad's room. The care home was always bright which made for a happy place.

Thanks once again.

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Review from S C (Friend of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience

The home is always welcoming and the staff helpful and friendly and everywhere looks spotlessly clean. My friend is well cared for night and day and seems happy at Upton Dene and we are very grateful for his care.

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Review from I M (Husband of Resident) published on 24 February 2023 Submitted via Postal Card
Overall Experience

Would recommend level of support and care. Good support given to patients by carers.

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Review from S H (Daughter of Resident) published on 13 February 2023 Submitted via Website
Overall Experience

There is never anyone on the front desk. I've had several experiences of having to wait outside for ten minutes or more before being let in and I have also been locked in with no one on the desk to let me out. The staff seem to spend their time smoking by the side entrance and often smell of cigarettes.

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Review from Mark K (Son of Resident) published on 9 December 2022 Submitted via Postal Card
Overall Experience

Very happy with the care of my mother. The staff are really caring, the rooms are comfortable and the food is very good.

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Review from K D (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

I feel mum is loved and cared for. Everywhere is clean. The staff are alert, very caring and nothing is too much trouble. As a relative of a loved one, I appreciate the kindness shown to me as well.

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Review from J R (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card
Overall Experience

Since the new manageress, the home has massively improved on all counts. I have experienced proper care for three relatives with different needs, all of whom have been content and happy here. The family can relax trusting in the consistently high standards and knowing that staff are highly trained, dedicated and experienced and that communications are prompt, knowledgeable and helpful. We are all happy as a family.

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Review from S C (Wife of Resident) published on 16 November 2022 Submitted via Postal Card
Overall Experience

I am pleased with everything so far. The staff are friendly and helpful, which makes a difference to visitors and residents.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 27 Mar 2026

    Two of our nurses are beaming with pride after becoming the first Sanctuary Care colleagues to successfully complete our new preceptorship programme. The outstanding achievements of Goemeone Ramoleko and Zoleka...

  • 31 Dec 2025

    This year, our residents at Upton Dene Residential and Nursing Home in Chester have loved getting out and about on the trishaws with the amazing team from Cycle Without Age...

  • 05 Nov 2025

    The team is proud to achieve the Veteran Friendly Framework (VFF) status, which aims to better support the practical, emotional and social needs of the armed forces community living in...

Upcoming Events

There are no upcoming events for Upton Dene Residential and Nursing Home.

Awards / Recognitions (10)

Accreditations

There are no accreditations posted yet for Upton Dene Residential and Nursing Home.

Meet the Team (2)

Yvette Alexopoulos
Yvette AlexopoulosJob Title:Home Manager

I bring over 20 years of nursing and care experience to my role as Home Manager. I've been a registered nurse since 2002, having trained at the Countess of Chester Hospital, right next to Upton Dene.

Charlotte Thompson
Charlotte ThompsonJob Title:Receptionist

I love meeting and getting to know our residents and their family and friends.

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