Hartford Court

Catherington Place, Portsmouth PO3 6GN
Review Us
9.7 83 Reviews
  • Hartford Court, Portsmouth
Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Residents can socialise in the communal areas or relax in the beautiful gardens along with enjoying all inclusive home cooked meals in the dining room. Hartford Court also benefits from a hairdressing salon, inclusive daily activity schedule including trips out, access to video calling and an all inclusive laundry service.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1625
  • Self-Funded Residential Dementia Care: from £1625
  • RESPITE Self-Funded Residential Care: from £1625
  • RESPITE Self-Funded Residential Dementia Care: from £1625

Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Hartford Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ellen Blaver (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Plenty of Parking for visitors, Residents and their Families.

Hartford Court Reviews (83)

9.7

Hartford Court has a Review Score of 9.7 (9.660) out of 10, based on 18 reviews in the last 2 years.
Over all time Hartford Court has 83 reviews.

Overall Experience
  • 73
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Date Published
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Reviewer Connection to Hartford Court
  • 27
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Total of 83, showing 1-20
Review from Heidi L (Daughter of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Hartford Court continues to be very good. My mum tells me every time I visit (very regularly) that she can't fault the place and that the staff are all wonderful. My own personal experience with the staff is also excellent, they all seem to know Mum very well - they understand her
needs, they also have a laugh with her and keep her happy! If I ever had any concerns or special requests regarding Mum, I always feel listened to and they go above and beyond to assist with anything that I discuss with them. In my opinion (and where my Mum is concerned) - the activities are a huge part of making Hartford Court such a good fit for us. The variation of games, singers, coffee mornings etc. make the time for them in there so enjoyable - and between meals there is always something for them to do or people around to chat to!
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court

Thank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Hartford Court and you yourself also have great experiences with the team when you visit. We are also happy to know that any concerns or questions you may have are listened to and acted upon. We take great pride in our activities programmes and are pleased to know that is is appreciated and enjoyed by all. Once again, thank you for your kind words which will be passed to the team at Hartford Court.

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Review from Andy B (Son of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had a lovely afternoon with Mum and Dad today. It is great for them to be able to see a lot of each other as they are on the same floor. We used the drinks machine in reception which was useful during our stay. All staff were helpful, as usual, and seemed to have a good rapport with them both.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court

Thank you for taking the time to write this review. It is heartwarming to hear how your mum and dad get to spend time together at Hartford Court, it must be lovely for them. It is also great to know that you enjoyed having the facilities to make yourself a drink during your visits. Your kind words will be passed on to the team at Hartford Court.

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Review from D C (Son-in-law of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited many care homes visiting elderly Christian friends and family. I have never found one like Hartford Court where all the staff are so warm and friendly. Two people I could mention at Hartford Court is the entertainment staff and the reception staff. Both these staff members exude care
and compassion to residents and visitors alike. However, I could not exclude other members of staff for also showing empathy. The home is always warm and welcoming. It is clean and friendly. Thank you for your care provided.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court

Thank you for taking the time to write this review. It is wonderful to know that during your time visiting many care homes that Hartford Court stands out as warm and welcoming, friendly and clean. We are also very happy to hear how our team are compassionate and caring towards, not only the residents but to visitors too. We will pass on your kind words to the whole team at Hartford Court.

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Review from P S (Son of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hard to find fault with the quality of the care provided. All staff are happy to help and always give the impression of enjoying working at the home.
The review would have been a negative one if completed last month, however an ongoing issue was finally resolved by the ingenuity of the staff. Shame
the company didn't step in quicker to sort given the cost of staying there.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Hartford Court

Thank you for taking the time to write this review. It is good to hear that any issues that may have arisen have been rectified by the team at Hartford Court and you are now happy with the care and support your loved one receives. We will pass on these kind words to everyone at Hartford Court.

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Review from Roger H (Son of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's health has deteriorated over the past couple of months and she has been quite mentally distressed too. The staff at Hartford Court have been very attentive and have the necessary medical help when needed. They have made it plain to me that they will make her as comfortable as possible.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. We are sorry to hear that your mother is unwell. It is good to know that the team at Hartford Court are making sure she is well cared for, supported and comfortable. We will pass on your kind words to the team at Hartford Court.

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Review from Susan D (Daughter of Resident) published on 26 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is in a lovely care home with extremely hard-working staff. The facilities are always clean and bright, the garden is beautiful and having access to the outdoors on a balcony on the first floor is a great addition. The two staff who provide entertainment are always smiling which helps the resident's
happiness. All the staff are helpful and very caring and interested in how my mum is and work hard to help my mum where they can. Thank you.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

Thank you for taking the time to leave such a lovely review, we are thrilled to hear mum has settled into life at Hartford Court so well. We are very proud of how the team works so hard to make life within the care home such a special, joyful and happy place to live. The garden is beautiful and very well looked after by our gardener Chris. We love to get the residents involved with the garden, and everyone loves to be outside whatever the weather. It's great to know mum is enjoying all the daily activities which our team plan and deliver each day. Thank you once again for your time and very kind comments, I will be sure to pass them onto all the staff at Hartford Court.

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Review from Leanne H (Granddaughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have loved to care for my Nan myself 24/7 but her needs were too great, Hartford has been the next best thing and taken a weight off my mind knowing she is cared for so well with genuine care and compassion.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

Thank you so much for taking the time to write such a heartfelt review. We know at Hartford Care how hard it is to make that decision to look for care for our loved ones. We are so pleased to know you are at ease and happy with the care provided to your nan at Hartford Court. We look at all our wonderful residents as part of our family, so we make sure we make them feel safe, relaxed and happy every day. I will be sure to pass on your comments to the rest of the team.

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Review from M H (Daughter of Resident) published on 13 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum came to Hartford Court around six weeks ago. She's definitely in the right place, physically she looks better, with rosy cheeks, clean! Weight gain (necessary) and also stimulated by seeing more people, interacting and taking part in activities, particularly musical ones!
The facilities are excellent
and her room is lovely. Staff are friendly and the activity coordinated knows what activities Mum likes. Management and reception are great, really friendly and helpful. Mum is completely safe, I'm so glad she's here.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

Firstly, I would like to thank you so much for taking the time to leave such a heartwarming review. We are so pleased to hear Mum has settled in so well to life at Hartford Court. It is such a pleasure to read your wonderful comments about staff, activities and the facilities we provide. We all work to the Hartford care values and ethos, making everyone within our homes feel like part of our family, and creating caring communities. I feel this review just demonstrates all our values. I will be sure to pass your very kind comments on to the team at Hartford Court.

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Review from J W (Son of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the activities throughout the year are good, but at Christmas, the effort the staff put in is great, with the highlight for our mother being a trip to a carol service, which my brothers and I know was fantastic for her.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. Across Hartford Care, we endeavour to take the residents out into the community as much as possible along with all the great activities provided the homes, so it is great to hear how much your mother enjoys Christmas time at Hartford Court. We will pass on these lovely words to the team at Hartford Court.

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Review from S P (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It gives me great Peace of Mind to know that Mum has 24-hour care and that staff will contact me if there are any changes in Mum's condition. I appreciate having the freedom to come and see Mum whenever I want to.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

Thank you for taking the time to write a heartwarming review. It gives us great pleasure to be able to care and support your mother here at Hartford Court. The staff work with great passion and professionalism to deliver person-centred care so that all our residents receive the attention they all need and deserve. I will be sure to pass this onto the team at Hartford Court.

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Review from S B (Daughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and responsive staff. Always happy to help with a smile. Constant communication via phone and email. I am very satisfied with the care my mum receives.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the communication you receive and how satisfied you are with the care and support your mum receives at Hartford Court. We will pass on these kind words to the team.

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Review from J C (Husband of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attractive exterior and reception. Same for communal rooms. Bathrooms good, bedroom bare but realise can be enhanced by relatives.
My dear wife is also blind, and needs two carers for toileting and transition. My only concern, being blind she is often just staring into darkness for hours. I note she
often responds to other nearby people in error thinking they are talking to her, sad. Appears to lack a friend. I appreciate it's not easy to solve. We both love the staff and kindness.
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Review from G D (Friend of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to walk into Hartford Court, the staff are always happy, helpful and cheerful. They treat all residents with loving, friendly care.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

Thank you for taking the time to write these kind words. It is always so lovely to hear such positive feedback from visitors to our homes. I will pass this review onto our team at Hartford Court.

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Review from J M (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single person I have encountered while visiting my mother has been warm, friendly and caring. From the manager and office staff to the young lad who cleaned the rooms and brought the laundry everyone showed they cared. Any issues that may have arisen have been dealt with kindly and promptly.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. It is great to hear that you receive a warm welcome when visiting your mother at Hartford Court and especially good to hear that any issue you may have has been dealt with promptly and with satisfaction. Your kind words will be passed on to the team at Hartford Court.

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Review from D O (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Hartford Court since November 2021 and we feel that the home offers a high standard of care. The staff are wonderful and Mum seems very happy and content, although she has had Alzheimer's (for 9 years), therefore she finds it difficult to express how she is feeling. The activities
are very varied and well thought-out.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. It is good to hear that you are happy with the care and support your mother is receiving at Hartford Court and that your mum is happy and enjoying the activities provided. We will pass on these kind words to all the staff at Hartford Court.

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Review from J G (Cousin of Resident) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin needs help and encouragement to cope with everyday tasks and staff at all levels try to motivate her. They have also worked hard to enable her to prepare for and keep three recent hospital appointments.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to write this review. We are happy to hear your cousin is being so well supported at Hartford Court. We will pass on these kind words to all the staff at Hartford Court.

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Review from Robert C (Friend of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friend in March from a male voice choir. I visit most days as I have known my friend for many years. I am very impressed by the care he is being given by all the staff. He could not be better looked after.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Hartford Court

We appreciate you taking the time to leave a lovely review regarding the excellent care your friend is receiving at Hartford Court. Thank you for your positive and kind words about our home and staff, I will be sure to share this review with our team.

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Review from L G (Daughter-in-law of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was taken to Hartford Court from hospital at the beginning of December. We as a family were a little concerned about her and how she would settle in. We did not need to worry, the staff, caring, reception and cleaning staff are friendly work incredibly hard but always with a smile and
are very welcoming, nothing is too much trouble and both my mother-in-law and the other residents always look clean and very presentable. The premises are spotless and clean. When speaking with my mother-in-law she always seems happy and enjoyed her Christmas with lots of activities ranging from panto to singers to arts and crafts. We are totally happy with Hartford Court and so is our mother-in-law.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Hartford Court

Thank you for taking the time to let us know how happy you are with the care provided at Hartford Court. We are pleased to hear how well your mother-in-law has settled in and is enjoying all the activities provided. We will pass on these kind words to all the staff at Hartford Court, who no doubt will be very happy to hear how happy you and your mother-in-law are.

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Review from Sarah C (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love and care Mum receives every day makes my heart full. Not only is she safe and healthy but every staff member - including carers, admin, kitchen, maintenance, and housekeeping teams - know her and greet her like family. Hartford Court is truly a “home”. All the residents are interacted with
individually, and there are activities every day.
The home and grounds are beautifully maintained and the rooms all reflect the residents’ uniqueness. I’m free to visit any time and I am kept fully involved in Mum’s life, and care plan.
I could not imagine a better place for Mum to live her full potential at this stage in her life.
Reply from Lindsay Mahoney, Hospitality and Well-being Lead at Hartford Court

Thank you so much for taking the time to write such a lovely review of Hartford Court. All the staff really appreciate that their hard work and dedication doesn't go unnoticed. We are so happy to hear that your mum is enjoying her time at Hartford Court and that you have peace of mind that she is being looked after well and feels safe.

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Review from Judith W (Wife of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband came into the care home in September 2021. He has been well cared for by all the staff across the board, he has had a spell in hospital, and the staff at the home kept in touch and supported me with what was going on and what would be possible when he came back to the home. I feel very confident
my husband has the very best of care and support.
Reply from Alison Reijman, PR Coordinator at Hartford Court

Thank you for your wonderful comments about Hartford Court. We are delighted you are so satisfied with the care and support we are giving your husband. We will share your review with our wonderful team, who are looking after him.

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Current Review Score: 9.7 (9.660)

Overview of Review Score

The Review Score of 9.7 (9.660) out of 10 for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.660 for Hartford Court is calculated as follows: ( (153 Excellents x 5) + (52 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 215 Ratings = 4.66
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hartford Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

7 Bed Vacancies

Posted: 26 Aug 2025

Vacancies available. For more information please contact Hartford Court.

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Awards / Recognitions (10)

Meet the Team (2)

Ellen

Ellen Blaver

Job Title: Regional Operations Manager Joined: 2018

Awaiting Description

Kerry

Kerry Stanworth

Job Title: Head of Care Joined: 2019

Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.

Frequently Asked Questions about Hartford Court

What types of Care is Hartford Court registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hartford Court have?

There are 56 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hartford Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartford Court to the centre of Portsmouth?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Court to verify any information. View our terms and conditions. Hartford Court has an Enhanced Service - more info.