Hartford Court, Portsmouth, Hampshire
Hartford Court, Portsmouth, Hampshire
Hartford Court, Portsmouth, Hampshire

Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors, that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

Hartford Care know that when residents move into a home they often worry about losing their independence so the home is completely focused to ensure this never happens. Hartford Court’s design and ethos of care was created specifically to allow residents to do as much for themselves as they wish whilst providing a respectful and caring touch with any support needed.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Group: Hartford Care Ltd

Person in charge: Sarah Davies (General Manager)

Local Authority / Social Services: Portsmouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Turn into Guardian's Gate housing estate, off Milton Road and follow the yellow directional signage to Hartford Court.

Parking:

There is plenty of Parking for visitors, Residents and their Families.

Latest Care Quality Commission* Report on Hartford Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Hartford Court has a Review Score of 9.9 (9.936)

The Review Score of 9.9 (maximum of 10) for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Hartford Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.936 for Hartford Court is calculated as follows: ( (235 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 250 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 21 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartford Court?

  • Extremely LIKELY
    21
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hartford Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • more

I cannot speak highly enough of the splendid care given to my relative. All the staff I have met are friendly, professional, caring and patient. The staff always greet you with a smile and you are made to feel so welcome. Staff go the extra mile to make a connection with my Mum in law whose care needs fluctuate greatly. The food is good and residents are often consulted on their likes and dislikes. The team liaise with GPs and other healthcare team members very effectively and always feed back to us, the family. We count ourselves lucky to have found such a lovely home for our relative.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The kind, friendly and caring staff helped my relative settle in quickly to the home. Good sized rooms, wide corridors and comfortable lounges. Good quality home cooked food.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very happy here. No moans!

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Visited my mother at Hartford Court this morning. She looked really well and while chatting said: 'We are all so happy here, everyone gets on so well, I never thought it would be as nice as this.' Thankyou to all staff at Hartford Court who have given her such good quality of life since she moved in 9 months ago.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court responded to this review on 06 Mar 2017:

Hi Judith,

Thank you so much for your lovely review of Hartford Court. It is brilliant to hear how well your Mother is settling in!

Hartford Care Team.

Mum went into Hartford Court for respite care. The care and support she was given were the best I could have hoped for. Mum enjoyed joining in with all the activities that were provided.
Friends and relatives that visited equated Hartford Court as a five-star hotel. I could not have agreed more.
Mum is due to go back again in March again for respite and she is looking forward to it.
I cannot fault the care that Mum has received.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The peace of mind that we have knowing that Aunt is well cared for and stimulated to engage in a wide variety of activities means a great deal. Moving a dear relative into care, leaving the home she had lived in for decades, was an emotional task. She has settled quickly, has put on weight and is busier than she has been for a number of years. Staff know their residents as individuals and visitors are made to feel like part of the wider family, welcome to visit at any time.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My nan has been here for quite a few months now and I honestly cannot recommend this care home enough. I have visited so many care homes whilst looking for one and none have even come close to Hartford court. My nan suffered from dementia and paranoia quite severely before she came here but the improvement I have seen in this is unbelievable. She is so aware, response, happy to see us, not confused and not paranoid. she now has a life of her own, surrounded by people who understand her. Every member of staff makes you feel so welcome like it is a second home. My nan can be fussy with food and the chef will always make her something different to eat is on the menu if that's is what she would like. She is also taken out regularly from going to the beach to going for coffee to going to the social club. Also, Harvey, the dog is an added bonus!

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Hartford Court Is well designed, tastefully furnished and decorated. It is homely, light, airy yet warm, and comfortable. Staff and care programme are second to none. Mum is safe and happy, in a loving, caring environment where every need is catered for: emotional, social, physical, mental and spiritual. All staff, (who are easily identifiable in smart, bright uniforms), demonstrate the highest standard of commitment and care.

Mum's bedroom and ensuite bathroom give security, privacy and comfort. For social times she can use small, comfortable lounges or larger spaces for whole group activities. All facilities are of a high standard. The food is excellent; the chef's mantra seems to be that nothing is too much trouble.

The 'open door policy' means we can visit, (with children and dog), at any time, and allows the residents to really feel Hartford Court is their home where they can entertain their family. Using Facebook allows us to see what Mum and her friends have been doing.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court responded to this review on 06 Mar 2017:

Hi Christine,

Thank you so much for your lovely review of Hartford Court. I hope your Mum continues to enjoy living a fulfilled life in our beautiful home!

Hartford Care Team.

My Dad, 88, reached a point where he could no longer cope at home on his own without significant support. Researching local homes we were delighted when we found Hartford Court. It is purpose-built with all possible modern and safety conveniences designed and built in. It has such a warm, welcoming atmosphere which you feel throughout the place. It feels like a genuine home plus the level of care is carefully tailored to suit each individual so that each person's exact requirements are met.

My Dad and our family cannot praise the staff enough. They are all so incredibly kind and caring while being totally professional at all times.
After 6 weeks my Dad has told us how happy he is and glad that he moved there. Apart from feeling safe and cared for he is now socialising again and seems to have found a new lease of life compared to living on his own. We are of an age where several of our friends have old, vulnerable parents , we cannot recommend Hartford Court enough.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved to Hartford Court in July after several weeks in hospital following a fall. It is a beautiful home with lovely gardens. The bedrooms and common rooms are bright and nicely decorated. The staff are amazing, cheerful and kind. Nothing is too much trouble. Family and visitors are made welcome whenever they visit. A special bonus is Harvey the resident dog.
My Mum regards this as her home and feels safe and content. It is good for her to have company after years of living alone. Recommend Hartford Court most highly.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Living here is very good. First time in a care home. Food is very nice and the coffee is not bad. I am happy here.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My friend has only been in Hartford Court a few weeks. When I first visited my friend, I found the staff very helpful and friendly and this has been the same when I visit twice a week. The home looks like a 5-star hotel, very spacious with comfortable furniture and pretty pictures on the walls.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Unbelievable care and attention. I cannot recommend Hartford Court enough. Nothing is too much trouble. The residents are treated with respect and dignity and the quality and choice of food is equal to a superior restaurant. Do not hesitate to consider Hartford Court - I feel so reassured by them.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hartford Court Care Home has a bright and vibrant modern interior with beautiful furnishings. There are tailored bespoke communal areas which are very comfortable for guests to relax in. All staff are very passionate, caring and happy. The food is also 5* star quality.

The home takes pride in a non-discriminatory service, which respects freedoms of choice, dignity, respect and confidentiality.

Bedrooms are top spec with en-suite bathrooms.

Would highly recommend.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My in-laws became residents early June 2016. From the beginning they were very pleased with all the staff and were amazed at the building and it's furnishing.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum went to Hartford Court for 2 weeks respite care after having a foot operation. She is 75 years old and suffers with Parkinson's so felt worried about going home. The building was amazing and had a warm feeling from the outset. Above all that was the professionalism and friendliness of the staff! They immediately made my mum feel at home and welcomed myself and 2 daughters into mums temporary "home". I have no complaints they treated my mum with respect and she especially enjoyed "teaching" the chef how to make scones!! Mum is ready for home and not quite ready for full time care but it has been perfect for her needs. Thanks.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Early days as the home has only been open once a month and my aunt only the third person in but excellent care given 24/7. Beautiful surroundings. Lovely rooms and decor, excellent staff, manager making good efforts to link in with community. Local school gave a music concert this morning. Residents all stimulated one to one attention, at the moment my aunt has been taken out twice already. Excellent home cooked food- residents can choose an alternative to planned dish. Fresh fruit and cakes served everyday and family and friends made very welcome. First class!!

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My parents both love it at Hartford Court. They settled in from day one and are given friendly care and support. All staff are very helpful, the rooms are lovely and the food is excellent. I would strongly recommend the home.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had been active and independent until she fell ill in December. On discharge from hospital she went into a residential home which did not provide the correct environment for my mother. My mother moved into Hartford Court on 1st June to be nearer me. The ambiance and standard of care was a breath of fresh air compared to the previous home. My mother was quite ill when she arrived at the home. The staff at Hartford ensured she received medical attention from the local GP and gave her wonderful care. Mom's demeanour has steadily improved. She is rediscovering herself because of the level of thoughtful care received. The place is spotless, has lovely gardens and rooms and the food is very good. Because it is a new home the programme of activities has not been established as yet.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

New home. Bright and cheerful. Well appointed. Staff very mindful. Well stained, professional and caring. Time spent with each individual. Very hospitable and welcoming to residents and relatives.
Lovely fresh food served on a daily basis. Good choices displayed on menu. Clean linen tablecloths. Family welcome to join for lunch or dinner - Sunday lunch excellent. Have seen great improvements in mums overall well-being thanks to the great care. Home from home at last.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been at Hartford Court for just 3 weeks and already she looks 6 years younger! Staff, management and overall package is superb. I've already recommended the home to a cousin. Keep up the brilliant work.

How likely would you be to recommend Hartford Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Sarah

Sarah Davies

Job Title: Home Manager

Joined: 2016

Description:

Sarah has recently joined Hartford Care as General Manager, with a wealth of experience within the care industry.

Aimee

Aimee Bone

Job Title: Deputy Manager

Joined: 2017

Description:

Aimee has recently been promoted to Deputy Manager, having previously worked in senior positions within the Home. Congratulations to Aimee, we're delighted for her.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartford Court