Hartford Court

Elaine

My wife recently stayed for three nights for respite care, and we couldn't have been happier with the experience. The room was spacious and comfortable, with its own ensuite, and the lounges were lovely and welcoming.

What really stood out was how helpful, friendly and responsive all the staff were. From our very first enquiry right through to the end of her stay, everyone was so approachable and supportive, which made the whole process much easier and gave us real peace of mind.

We're very grateful for the care and kindness shown to my wife and would have no hesitation in using their respite care services again. It's reassuring to know we have somewhere we feel confident and comfortable returning to. Thank you to the whole team!

Bedroom was bright and spacious and Dad found the environment restful and peaceful.

This was the first time we'd considered respite care for my husband and it was very important he was going to feel safe, understand the timing of life in the home, e.g. meal times, the venue and how accessible the dining room was etc. everyone was so friendly and to reassure my husband they recreated the layout of his bedroom so overnight he felt reassured when getting up for the toilet. The staff enabled him to rise when he woke (within reason) and if hungry food was always available. Overall being in a strange place without family is a challenge but he seemed to adjust to the environment and enjoyed communicating with others a meal times. Yes scary at first but something we would consider in the future.

My father stayed for a week of respite care while my brother (who lives with him) was on holiday. It was very nice to be able to leave him in such pleasant surroundings. Everything was fine and it is good to know that we may be able to use Hartford Court again in the future, when my brother goes away.

Thank you.

My mum has been in the home over 5 years i can't fault the level of care my mum receives they go above and beyond the staff are amazing and management are always ready to help the home is always open and the families are always welcome am very happy that my mum is here and taken care of

I cannot praise Hartford Court and its staff highly enough. My elderly dementia-sufferer mother had become unsafe at home, so we needed to find a safe environment for her that we (myself and my brother) were happy for her to be in. Hartford Court not only took into account my mum's situation, but mine as well, as her primary carer for the previous 9 years. The kindness and reassurance shown to both of us by Amanda the manager and John, her assistant, made an incredibly difficult decision so much less awful. And much to my amazement, after less than 2 weeks, mum was a different person: sunnier, happier, more ready to actively engage in conversations and happily joining in any activities offered. The change in her was remarkable. She was always perfectly happy to return there too, after trips out with me, which was further confirmation of her being happy and comfortable being there. I would absolutely 100% recommend Hartford Court and all it's lovely staff to ANYONE.

Great menu too with good choice of food. Fully recommend Hartford Court but my husband still wanted to be with me.

I visited Hartford Court today for the first time and was really impressed. The home was welcoming and the administrator asked me who I was here to see and made sure I went to the right place. The home was immaculately clean and the staff were really helpful. My friend said she liked being at Hartford Court as it was cheerful and she has made new friends. What she really likes is the fact that the staff treat her with dignity and respect. She has the options to join in activities as she wishes. This was a really nice visit and I look forward to returning. She also said that she enjoys the food - there is plenty of it and she always has a good choice. She told me that she had made the right choice when she chose Hartford Court.

My father is very well looked after and is very happy here.

Thank you to everyone.

My experience with Hartford Court continues to be very good. My mum tells me every time I visit (very regularly) that she can't fault the place and that the staff are all wonderful. My own personal experience with the staff is also excellent, they all seem to know Mum very well - they understand her needs, they also have a laugh with her and keep her happy! If I ever had any concerns or special requests regarding Mum, I always feel listened to and they go above and beyond to assist with anything that I discuss with them. In my opinion (and where my Mum is concerned) - the activities are a huge part of making Hartford Court such a good fit for us. The variation of games, singers, coffee mornings etc. make the time for them in there so enjoyable - and between meals there is always something for them to do or people around to chat to!

We had a lovely afternoon with Mum and Dad today. It is great for them to be able to see a lot of each other as they are on the same floor. We used the drinks machine in reception which was useful during our stay. All staff were helpful, as usual, and seemed to have a good rapport with them both.

I have visited many care homes visiting elderly Christian friends and family. I have never found one like Hartford Court where all the staff are so warm and friendly. Two people I could mention at Hartford Court is the entertainment staff and the reception staff. Both these staff members exude care and compassion to residents and visitors alike. However, I could not exclude other members of staff for also showing empathy. The home is always warm and welcoming. It is clean and friendly. Thank you for your care provided.

The review would have been a negative one if completed last month, however an ongoing issue was finally resolved by the ingenuity of the staff. Shame the company didn't step in quicker to sort given the cost of staying there.

My mother's health has deteriorated over the past couple of months and she has been quite mentally distressed too. The staff at Hartford Court have been very attentive and have the necessary medical help when needed. They have made it plain to me that they will make her as comfortable as possible.

My mum is in a lovely care home with extremely hard-working staff. The facilities are always clean and bright, the garden is beautiful and having access to the outdoors on a balcony on the first floor is a great addition. The two staff who provide entertainment are always smiling which helps the resident's happiness. All the staff are helpful and very caring and interested in how my mum is and work hard to help my mum where they can. Thank you.

I would have loved to care for my Nan myself 24/7 but her needs were too great, Hartford has been the next best thing and taken a weight off my mind knowing she is cared for so well with genuine care and compassion.

The facilities are excellent and her room is lovely. Staff are friendly and the activity coordinated knows what activities Mum likes. Management and reception are great, really friendly and helpful. Mum is completely safe, I'm so glad she's here.