Hartford Court

Catherington Place, Portsmouth PO3 6GN

Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.

Hartford Court is spread over two distinct floors, that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care where every one of their residents have their independence championed and their individual preferences supported.

Hartford Care know that when residents move into a home they often worry about losing their independence so the home is completely focused to ensure this never happens. Hartford Court’s design and ethos of care was created specifically to allow residents to do as much for themselves as they wish whilst providing a respectful and caring touch with any support needed.

On the first floor the home has a highly positive dementia specialist floor which incorporates a range of cleverly hidden elements that make living with dementia as positive an experience as possible. Highly-trained and empathetic staff make sure that each and every day their residents are greeted with a smiling face and a respectful demeanour from every member of staff that they encounter. Activities have been designed to be interesting yet meaningful and so give the residents reason to get involved rather than just filling time.

All of the individually designed bedrooms are comfortable, beautifully furnished and complete with a large and spacious wet room. The first floor also enjoys a comfortable terrace from which the residents can enjoy continuous access to the fresh air for relaxation. All rooms come with a flat screen TV and for those residents that wish there is a direct dial telephone.

Group: Hartford Care Ltd

Person in charge: Sarah Davies (Registered Manager)

Local Authority / Social Services: Portsmouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Turn into Guardian's Gate housing estate, off Milton Road and follow the yellow directional signage to Hartford Court.

Visiting:

No restrictions on visiting hours.

Parking:

There is plenty of Parking for visitors, Residents and their Families.

Latest Care Quality Commission* Report on Hartford Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Hartford Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Hartford Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.929 for Hartford Court is calculated as follows: ( (366 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 392 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Hartford Court is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Hartford Court has a Review Score of 9.9 (9.929) from 33 Reviews


Average Ratings

  • Excellent
    33
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hartford Court?

  • Extremely LIKELY
    33
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Hartford Court

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    8
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • more

From the beginning, I have had an excellent experience with Hartford. Nothing is too much trouble and every request is promptly dealt with. My Aunt is extremely happy there and I would thank everyone for their attention and help to her. Thanks to the manager and all the team at Hartford.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

From the moment you enter, you can feel the warm welcoming atmosphere, by watching the staff you can observe that they truly care about the residents and their needs. It is such a relief to know that a truly loved member of your family is happy, well looked after, safe and secure in the hands of the staff who always go about their work in a truly professional manner.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My mum is 93 and lives alone in Winchester. She was looking worn out and in need of a rest so it was agreed that she would take a little respite care to recharge her batteries. I rang up Hartford Court and made an appointment to look around.
From the moment I walked up to reception, I knew that she would be happy there. It looks so nice from the outside and was even better inside. I was given the guided tour and felt that she would be pampered during her time.
All the staff had a lovely attitude, and it was just a case of selling it to Mum. She was apprehensive at first but very quickly felt at home. She tells me the food was terrific, and nothing was too much trouble for the staff. She met up with another resident, and they were provided with a member of staff to visit the D Day museum. She came away after 2 weeks fully recharged and I am hoping it won't be long before she makes it her permanent home in the future.
I cannot praise Hartford Court and all who work there highly enough.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Before I discovered Hartford Court, I visited 11 care home but for one reason or another, I felt unhappy leaving my mum there. All that changed when I walked into Hartford Court. As soon as I walked in the home it was so welcoming, the staff are very caring and helpful and the residents are happy and well looked after. I immediately knew my mum would love being part of this 'home community'.
Unfortunately what no one did know was how ill my mum was on arrival. Obviously, this became apparent very quickly. The management and staff took the decision to embrace my mum and for the last two weeks' of her life, the care she received from all at Hartford Court was second to none. Not only did they look after my mum first class but they also gave myself and my family tremendous support in a very difficult and upsetting time for all of us. As a family, we have so much to thank all the staff at Hartford Court for. Their care and devotion to my mum was truly amazing.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My Dad has been a resident of Hartford Court for 18months. He had been self-sufficient at home but got to the point where due to his increasing frailty was no longer able to cope. Since moving to Hartford Court he has had a new lease of life.
At 90 and frail, he now considers it his home. He is very comfortable and cared for in every way by the kind and professional staff there. Above the obvious things like providing all aspects of 24-hour care, very good food, correct medication etc. the staff always make time to chat to my dad and make him feel relevant and an adult - valuing his opinions. He calls the staff his family. We feel that living at Hartford Court has made a significant improvement to my Dad's quality and contentment of life.
On the occasions when there are medical problems, the staff always keep us informed and deal with issues in a professional and timely way, minimising the burden for my Dad and reducing the family worry.
We highly recommend Hartford Court.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

Clean, modern and welcoming building; enthusiastic, supportive and caring staff; a manager who is making a big difference - this is an outstanding facility.
There is a variety of interesting and fun activities for residents and day-care users, and nothing is too much trouble for members of staff. It feels like a happy community the moment you walk in.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My mum and dad both live at Hartford Court, almost a year now. Mum has a room upstairs on the dementia unit and Dad is downstairs. We feel very lucky to have found such a lovely caring environment that caters for the needs of both. My dad can spend quality time whenever he likes with Mum but also has his own personal space.
The staff are fantastic, you always feel welcome. They go the extra mile.
Yesterday I arrived at supper time and was invited to join the residents for a Chinese New Year meal - it was delicious!

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

I have not failed to be impressed by care, support and management of Hartford Court. The staff have not only dealt with my mother's issues but supported me as well. There is a very personal and genuinely homely feel and I feel lucky to have found a place like this for my mother.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

Lovely care home. Great staff and facilities. A few more 'older person' activities are needed - music, films etc. Very safe and great food.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

Every time I visit my friend at this beautiful home, the atmosphere is fantastic with lovely soft music playing. The residents all look happy and well cared for. The staff are amazing, caring and friendly.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Care is excellent. Polite, kind and looking after your welfare at all times.
Need more carers sometimes, not enough for the number of residents, although their needs are always met.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother resided at the care home Formerly West Cliff Care Home later Hartford Care Home for around three years. She loved being at the care home she called it her hotel and enjoyed the privacy she was afforded. The lovely large room and private bathroom. Her room looked out onto large open fields with views over the Solent and the passing ships as well as seeing deer, horses, foxes and cattle which remind her of the New Forrest her favourite place.
The staff at all times were very attentive if needed and were always friendly, polite and courteous. Overall it was a real home from home for her.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

The staff were anxious that as a Parkinson's sufferer I needed my medication at the exact time. This happened almost 100% of the time.

The staff were delightful and nothing was too much trouble. The food was freshly cooked and looked appetising.

I would recommend this care home.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot speak highly enough of the splendid care given to my relative. All the staff I have met are friendly, professional, caring and patient. The staff always greet you with a smile and you are made to feel so welcome. Staff go the extra mile to make a connection with my Mum in law whose care needs fluctuate greatly. The food is good and residents are often consulted on their likes and dislikes. The team liaise with GPs and other healthcare team members very effectively and always feed back to us, the family. We count ourselves lucky to have found such a lovely home for our relative.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

The kind, friendly and caring staff helped my relative settle in quickly to the home. Good sized rooms, wide corridors and comfortable lounges. Good quality home cooked food.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

Very happy here. No moans!

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

Visited my mother at Hartford Court this morning. She looked really well and while chatting said: 'We are all so happy here, everyone gets on so well, I never thought it would be as nice as this.' Thankyou to all staff at Hartford Court who have given her such good quality of life since she moved in 9 months ago.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court responded to this review on 06 Mar 2017:

Hi Judith,

Thank you so much for your lovely review of Hartford Court. It is brilliant to hear how well your Mother is settling in!

Hartford Care Team.

Mum went into Hartford Court for respite care. The care and support she was given were the best I could have hoped for. Mum enjoyed joining in with all the activities that were provided.
Friends and relatives that visited equated Hartford Court as a five-star hotel. I could not have agreed more.
Mum is due to go back again in March again for respite and she is looking forward to it.
I cannot fault the care that Mum has received.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

The peace of mind that we have knowing that Aunt is well cared for and stimulated to engage in a wide variety of activities means a great deal. Moving a dear relative into care, leaving the home she had lived in for decades, was an emotional task. She has settled quickly, has put on weight and is busier than she has been for a number of years. Staff know their residents as individuals and visitors are made to feel like part of the wider family, welcome to visit at any time.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

My nan has been here for quite a few months now and I honestly cannot recommend this care home enough. I have visited so many care homes whilst looking for one and none have even come close to Hartford court. My nan suffered from dementia and paranoia quite severely before she came here but the improvement I have seen in this is unbelievable. She is so aware, response, happy to see us, not confused and not paranoid. she now has a life of her own, surrounded by people who understand her. Every member of staff makes you feel so welcome like it is a second home. My nan can be fussy with food and the chef will always make her something different to eat is on the menu if that's is what she would like. She is also taken out regularly from going to the beach to going for coffee to going to the social club. Also, Harvey, the dog is an added bonus!

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

Hartford Court Is well designed, tastefully furnished and decorated. It is homely, light, airy yet warm, and comfortable. Staff and care programme are second to none. Mum is safe and happy, in a loving, caring environment where every need is catered for: emotional, social, physical, mental and spiritual. All staff, (who are easily identifiable in smart, bright uniforms), demonstrate the highest standard of commitment and care.

Mum's bedroom and ensuite bathroom give security, privacy and comfort. For social times she can use small, comfortable lounges or larger spaces for whole group activities. All facilities are of a high standard. The food is excellent; the chef's mantra seems to be that nothing is too much trouble.

The 'open door policy' means we can visit, (with children and dog), at any time, and allows the residents to really feel Hartford Court is their home where they can entertain their family. Using Facebook allows us to see what Mum and her friends have been doing.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Hollie Cobbett-Payne, Marketing Coordinator at Hartford Court responded to this review on 06 Mar 2017:

Hi Christine,

Thank you so much for your lovely review of Hartford Court. I hope your Mum continues to enjoy living a fulfilled life in our beautiful home!

Hartford Care Team.

My mother moved to Hartford Court in July after several weeks in hospital following a fall. It is a beautiful home with lovely gardens. The bedrooms and common rooms are bright and nicely decorated. The staff are amazing, cheerful and kind. Nothing is too much trouble. Family and visitors are made welcome whenever they visit. A special bonus is Harvey the resident dog.
My Mum regards this as her home and feels safe and content. It is good for her to have company after years of living alone. Recommend Hartford Court most highly.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

Living here is very good. First time in a care home. Food is very nice and the coffee is not bad. I am happy here.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My friend has only been in Hartford Court a few weeks. When I first visited my friend, I found the staff very helpful and friendly and this has been the same when I visit twice a week. The home looks like a 5-star hotel, very spacious with comfortable furniture and pretty pictures on the walls.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

Unbelievable care and attention. I cannot recommend Hartford Court enough. Nothing is too much trouble. The residents are treated with respect and dignity and the quality and choice of food is equal to a superior restaurant. Do not hesitate to consider Hartford Court - I feel so reassured by them.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Hartford Court Care Home has a bright and vibrant modern interior with beautiful furnishings. There are tailored bespoke communal areas which are very comfortable for guests to relax in. All staff are very passionate, caring and happy. The food is also 5* star quality.

The home takes pride in a non-discriminatory service, which respects freedoms of choice, dignity, respect and confidentiality.

Bedrooms are top spec with en-suite bathrooms.

Would highly recommend.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My in-laws became residents early June 2016. From the beginning they were very pleased with all the staff and were amazed at the building and it's furnishing.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My mum went to Hartford Court for 2 weeks respite care after having a foot operation. She is 75 years old and suffers with Parkinson's so felt worried about going home. The building was amazing and had a warm feeling from the outset. Above all that was the professionalism and friendliness of the staff! They immediately made my mum feel at home and welcomed myself and 2 daughters into mums temporary "home". I have no complaints they treated my mum with respect and she especially enjoyed "teaching" the chef how to make scones!! Mum is ready for home and not quite ready for full time care but it has been perfect for her needs. Thanks.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

Early days as the home has only been open once a month and my aunt only the third person in but excellent care given 24/7. Beautiful surroundings. Lovely rooms and decor, excellent staff, manager making good efforts to link in with community. Local school gave a music concert this morning. Residents all stimulated one to one attention, at the moment my aunt has been taken out twice already. Excellent home cooked food- residents can choose an alternative to planned dish. Fresh fruit and cakes served everyday and family and friends made very welcome. First class!!

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.9 out of 5

My parents both love it at Hartford Court. They settled in from day one and are given friendly care and support. All staff are very helpful, the rooms are lovely and the food is excellent. I would strongly recommend the home.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

My mother had been active and independent until she fell ill in December. On discharge from hospital she went into a residential home which did not provide the correct environment for my mother. My mother moved into Hartford Court on 1st June to be nearer me. The ambiance and standard of care was a breath of fresh air compared to the previous home. My mother was quite ill when she arrived at the home. The staff at Hartford ensured she received medical attention from the local GP and gave her wonderful care. Mom's demeanour has steadily improved. She is rediscovering herself because of the level of thoughtful care received. The place is spotless, has lovely gardens and rooms and the food is very good. Because it is a new home the programme of activities has not been established as yet.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

New home. Bright and cheerful. Well appointed. Staff very mindful. Well stained, professional and caring. Time spent with each individual. Very hospitable and welcoming to residents and relatives.
Lovely fresh food served on a daily basis. Good choices displayed on menu. Clean linen tablecloths. Family welcome to join for lunch or dinner - Sunday lunch excellent. Have seen great improvements in mums overall well-being thanks to the great care. Home from home at last.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum has been at Hartford Court for just 3 weeks and already she looks 6 years younger! Staff, management and overall package is superb. I've already recommended the home to a cousin. Keep up the brilliant work.

How likely would you be to recommend Hartford Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

March 2017

Skills for Care Accolades

Recipient: Hartford Care Ltd

Date: Wednesday 01 Mar 2017

more details

February 2016

Job Vacancies

Staff Profiles

Sarah

Sarah Davies

Job Title: Home Manager

Joined: 2016

Description:

Sarah has recently joined Hartford Care as General Manager, with a wealth of experience within the care industry.

Aimee

Aimee Bone

Job Title: Deputy Manager

Joined: 2017

Description:

Aimee has recently been promoted to Deputy Manager, having previously worked in senior positions within the Home. Congratulations to Aimee, we're delighted for her.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hartford Court