
The food is very good and the staff are cheerful and very helpful.Sheila R(Daughter of Resident/Service User)

Extremely pleased with the care that is being givenTim M(Son of Resident/Service User)

What can I say; it's superb. The staff are lovely, caring, polite and dedicated to their roleIsabella M(Daughter-in-law of Resident/Service User)

The food is very good and the staff are cheerful and very helpful.Sheila R(Daughter of Resident/Service User)

Extremely pleased with the care that is being givenTim M(Son of Resident/Service User)

What can I say; it's superb. The staff are lovely, caring, polite and dedicated to their roleIsabella M(Daughter-in-law of Resident/Service User)

Hartford Court is a purpose-built care home set right in the heart of Portsmouth within the Guardian’s Gate housing development adjacent to St Mary’s hospital and has a team of dedicated, caring and loving staff who support residents and their individual needs.
Hartford Court is spread over two distinct floors that offer different yet complementary care to the people of Portsmouth and surrounding areas. The ground floor offers empowering residential care...
Care Provided by Hartford Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Special Offer - for a limited time only. 1 week free when you join us a permanent resident prices start from £1500. T&C's apply. Subject to Availability.
The price(s) shown are provided by the care home. Contact Hartford Court for full pricing details and T&Cs.
Contact Hartford Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hartford Care Group Ltd
- Private Owned
Person in charge
- Amanda Tanner(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2016
- Last Refurbishment: 2023
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (56)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- Plenty of Parking for visitors, Residents and their Families.
Hartford Court Reviews (87)
Hartford Court has a Review Score of 9.5 (9.492) out of 10, based on 12 reviews in the last 2 years.
Over all time Hartford Court has 87 reviews.
Great menu too with good choice of food. Fully recommend Hartford Court but my husband still wanted to be with me.
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the care and support provided by our team. It's lovely to know that the activities, visiting entertainers, and varied menu helped create a positive experience.
We truly appreciate your recommendation of...
I visited Hartford Court today for the first time and was really impressed. The home was welcoming and the administrator asked me who I was here to see and made sure I went to the right place. The home was immaculately clean and the staff were really helpful. My friend said she liked being at Hartford Court as it was cheerful and she has made new friends. What she really likes is the fact that the staff treat her with dignity and respect. She has the options to join in activities as she wishes. This was a really nice visit and I look forward to returning. She also said that she enjoys the food - there is plenty of it and she always has a good choice. She told me that she had made the right choice when she chose Hartford Court.
Thank you for sharing such a lovely review following your visit to Hartford Court. We're delighted to hear that you felt welcomed and were impressed with the cleanliness of the home and the helpfulness of our team.
It's especially wonderful to know that your friend feels happy here, has made new...
My father is very well looked after and is very happy here.
Thank you for taking the time to write this review. We are so pleased to hear how happy you are with the care and support your father receives at Hartford Court and that, as a family, you can rest assured that your father is well looked after and safe. Your kind words will be passed on to the team at Hartford Court.
The teams team were very accommodating for all our needs and requests.
All the team were brilliant, from Diane at the front desk, Lindsay, Shane and the maintenance team, and most importantly the everyday team.
We were made to feel welcome at every interaction.
The day team were very kind and generous with their time, fitting us in for lunch and dinner.
Thank you to everyone.
Thank you for taking the time to write this review. It is great to hear how welcome you were made to feel during your time settling your dad in to Hartford Court and also with how accommodating the team were with your requests to make the transition for your dad and yourselves as easy as possible. Your kind words will be passed on to the team at Hartford Court.
My experience with Hartford Court continues to be very good. My mum tells me every time I visit (very regularly) that she can't fault the place and that the staff are all wonderful. My own personal experience with the staff is also excellent, they all seem to know Mum very well - they understand her needs, they also have a laugh with her and keep her happy! If I ever had any concerns or special requests regarding Mum, I always feel listened to and they go above and beyond to assist with anything that I discuss with them. In my opinion (and where my Mum is concerned) - the activities are a huge part of making Hartford Court such a good fit for us. The variation of games, singers, coffee mornings etc. make the time for them in there so enjoyable - and between meals there is always something for them to do or people around to chat to!
Thank you for taking the time to write this review. It is wonderful to hear how happy your mum is at Hartford Court and you yourself also have great experiences with the team when you visit. We are also happy to know that any concerns or questions you may have are listened to and acted upon. We...
We had a lovely afternoon with Mum and Dad today. It is great for them to be able to see a lot of each other as they are on the same floor. We used the drinks machine in reception which was useful during our stay. All staff were helpful, as usual, and seemed to have a good rapport with them both.
Thank you for taking the time to write this review. It is heartwarming to hear how your mum and dad get to spend time together at Hartford Court, it must be lovely for them. It is also great to know that you enjoyed having the facilities to make yourself a drink during your visits. Your kind words will be passed on to the team at Hartford Court.
I have visited many care homes visiting elderly Christian friends and family. I have never found one like Hartford Court where all the staff are so warm and friendly. Two people I could mention at Hartford Court is the entertainment staff and the reception staff. Both these staff members exude care and compassion to residents and visitors alike. However, I could not exclude other members of staff for also showing empathy. The home is always warm and welcoming. It is clean and friendly. Thank you for your care provided.
Thank you for taking the time to write this review. It is wonderful to know that during your time visiting many care homes that Hartford Court stands out as warm and welcoming, friendly and clean. We are also very happy to hear how our team are compassionate and caring towards, not only the residents but to visitors too. We will pass on your kind words to the whole team at Hartford Court.
The review would have been a negative one if completed last month, however an ongoing issue was finally resolved by the ingenuity of the staff. Shame the company didn't step in quicker to sort given the cost of staying there.
Thank you for taking the time to write this review. It is good to hear that any issues that may have arisen have been rectified by the team at Hartford Court and you are now happy with the care and support your loved one receives. We will pass on these kind words to everyone at Hartford Court.
My mother's health has deteriorated over the past couple of months and she has been quite mentally distressed too. The staff at Hartford Court have been very attentive and have the necessary medical help when needed. They have made it plain to me that they will make her as comfortable as possible.
Thank you for taking the time to write this review. We are sorry to hear that your mother is unwell. It is good to know that the team at Hartford Court are making sure she is well cared for, supported and comfortable. We will pass on your kind words to the team at Hartford Court.
My mum is in a lovely care home with extremely hard-working staff. The facilities are always clean and bright, the garden is beautiful and having access to the outdoors on a balcony on the first floor is a great addition. The two staff who provide entertainment are always smiling which helps the resident's happiness. All the staff are helpful and very caring and interested in how my mum is and work hard to help my mum where they can. Thank you.
Thank you for taking the time to leave such a lovely review, we are thrilled to hear mum has settled into life at Hartford Court so well. We are very proud of how the team works so hard to make life within the care home such a special, joyful and happy place to live. The garden is beautiful and...
I would have loved to care for my Nan myself 24/7 but her needs were too great, Hartford has been the next best thing and taken a weight off my mind knowing she is cared for so well with genuine care and compassion.
Thank you so much for taking the time to write such a heartfelt review. We know at Hartford Care how hard it is to make that decision to look for care for our loved ones. We are so pleased to know you are at ease and happy with the care provided to your nan at Hartford Court. We look at all our...
The facilities are excellent and her room is lovely. Staff are friendly and the activity coordinated knows what activities Mum likes. Management and reception are great, really friendly and helpful. Mum is completely safe, I'm so glad she's here.
Firstly, I would like to thank you so much for taking the time to leave such a heartwarming review. We are so pleased to hear Mum has settled in so well to life at Hartford Court. It is such a pleasure to read your wonderful comments about staff, activities and the facilities we provide. We all...
Overall the activities throughout the year are good, but at Christmas, the effort the staff put in is great, with the highlight for our mother being a trip to a carol service, which my brothers and I know was fantastic for her.
Thank you for taking the time to write this review. Across Hartford Care, we endeavour to take the residents out into the community as much as possible along with all the great activities provided the homes, so it is great to hear how much your mother enjoys Christmas time at Hartford Court. We will pass on these lovely words to the team at Hartford Court.
It gives me great Peace of Mind to know that Mum has 24-hour care and that staff will contact me if there are any changes in Mum's condition. I appreciate having the freedom to come and see Mum whenever I want to.
Thank you for taking the time to write a heartwarming review. It gives us great pleasure to be able to care and support your mother here at Hartford Court. The staff work with great passion and professionalism to deliver person-centred care so that all our residents receive the attention they all need and deserve. I will be sure to pass this onto the team at Hartford Court.
Caring and responsive staff. Always happy to help with a smile. Constant communication via phone and email. I am very satisfied with the care my mum receives.
Thank you for taking the time to write this review. We are very pleased to hear how happy you are with the communication you receive and how satisfied you are with the care and support your mum receives at Hartford Court. We will pass on these kind words to the team.
My dear wife is also blind, and needs two carers for toileting and transition. My only concern, being blind she is often just staring into darkness for hours. I note she often responds to other nearby people in error thinking they are talking to her, sad. Appears to lack a friend. I appreciate it's not easy to solve. We both love the staff and kindness.
It is always a pleasure to walk into Hartford Court, the staff are always happy, helpful and cheerful. They treat all residents with loving, friendly care.
Thank you for taking the time to write these kind words. It is always so lovely to hear such positive feedback from visitors to our homes. I will pass this review onto our team at Hartford Court.
Every single person I have encountered while visiting my mother has been warm, friendly and caring. From the manager and office staff to the young lad who cleaned the rooms and brought the laundry everyone showed they cared. Any issues that may have arisen have been dealt with kindly and promptly.
Thank you for taking the time to write this review. It is great to hear that you receive a warm welcome when visiting your mother at Hartford Court and especially good to hear that any issue you may have has been dealt with promptly and with satisfaction. Your kind words will be passed on to the team at Hartford Court.
My mum has been at Hartford Court since November 2021 and we feel that the home offers a high standard of care. The staff are wonderful and Mum seems very happy and content, although she has had Alzheimer's (for 9 years), therefore she finds it difficult to express how she is feeling. The activities are very varied and well thought-out.
Thank you for taking the time to write this review. It is good to hear that you are happy with the care and support your mother is receiving at Hartford Court and that your mum is happy and enjoying the activities provided. We will pass on these kind words to all the staff at Hartford Court.
My cousin needs help and encouragement to cope with everyday tasks and staff at all levels try to motivate her. They have also worked hard to enable her to prepare for and keep three recent hospital appointments.
Thank you for taking the time to write this review. We are happy to hear your cousin is being so well supported at Hartford Court. We will pass on these kind words to all the staff at Hartford Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 March 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hartford Court.
There are no upcoming events for Hartford Court.
Awards / Recognitions (10)
- 28 Feb 2023Recipient: Hartford Care Group Ltd
- 30 Jun 2022Recipient: Hartford Care Group Ltd
- 30 Jun 2021Recipient: Hartford Care Group Ltd
Meet the Team (2)

Hi,
I am Amanda, and I am the home manager here at Hartford Court.I have 11 years of experience working in care, with 7 years as a Registered Manager. I’ve developed a deep commitment to delivering high-quality, compassionate, person-centred support. What excites me the most about joining Hartford Court is the opportunity to work within a team that shares my passion for empathy, dignity and continuous improvement. I’m motivated by creating warm, supportive environments where both residents and staff can thrive, and I look forward to contributing my experience, leadership and enthusiasm to the Hartford Court community.

Kerry joined Hartford Court in 2019 as a Senior Care Assistant, but more recently has been promoted to Head of Care.
Frequently Asked Questions about Hartford Court
What types of Care is Hartford Court registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hartford Court have?
There are 56 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Hartford Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hartford Court to the centre of Portsmouth?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hartford Court to verify any information. View our terms and conditions. Hartford Court has an Enhanced Service -more info.