Hartford Court

Overall the activities throughout the year are good, but at Christmas, the effort the staff put in is great, with the highlight for our mother being a trip to a carol service, which my brothers and I know was fantastic for her.

It gives me great Peace of Mind to know that Mum has 24-hour care and that staff will contact me if there are any changes in Mum's condition. I appreciate having the freedom to come and see Mum whenever I want to.

Caring and responsive staff. Always happy to help with a smile. Constant communication via phone and email. I am very satisfied with the care my mum receives.

My dear wife is also blind, and needs two carers for toileting and transition. My only concern, being blind she is often just staring into darkness for hours. I note she often responds to other nearby people in error thinking they are talking to her, sad. Appears to lack a friend. I appreciate it's not easy to solve. We both love the staff and kindness.

It is always a pleasure to walk into Hartford Court, the staff are always happy, helpful and cheerful. They treat all residents with loving, friendly care.

Every single person I have encountered while visiting my mother has been warm, friendly and caring. From the manager and office staff to the young lad who cleaned the rooms and brought the laundry everyone showed they cared. Any issues that may have arisen have been dealt with kindly and promptly.

My mum has been at Hartford Court since November 2021 and we feel that the home offers a high standard of care. The staff are wonderful and Mum seems very happy and content, although she has had Alzheimer's (for 9 years), therefore she finds it difficult to express how she is feeling. The activities are very varied and well thought-out.

My cousin needs help and encouragement to cope with everyday tasks and staff at all levels try to motivate her. They have also worked hard to enable her to prepare for and keep three recent hospital appointments.

Friend in March from a male voice choir. I visit most days as I have known my friend for many years. I am very impressed by the care he is being given by all the staff. He could not be better looked after.

My mother-in-law was taken to Hartford Court from hospital at the beginning of December. We as a family were a little concerned about her and how she would settle in. We did not need to worry, the staff, caring, reception and cleaning staff are friendly work incredibly hard but always with a smile and are very welcoming, nothing is too much trouble and both my mother-in-law and the other residents always look clean and very presentable. The premises are spotless and clean. When speaking with my mother-in-law she always seems happy and enjoyed her Christmas with lots of activities ranging from panto to singers to arts and crafts. We are totally happy with Hartford Court and so is our mother-in-law.

I could not imagine a better place for Mum to live her full potential at this stage in her life.

My husband came into the care home in September 2021. He has been well cared for by all the staff across the board, he has had a spell in hospital, and the staff at the home kept in touch and supported me with what was going on and what would be possible when he came back to the home. I feel very confident my husband has the very best of care and support.

I came into Hartford Court in September 2021 after a long spell in hospital. I had lost much weight and the ability to walk without the aid of a walking frame and a carer to walk with me to encourage me to become more independent again. I have received marvellous care and support. I am very happy with the home and all its staff and facilities.

I have been here for three months, and in all that time I have been completely happy in my lovely room with all the amenities I need. Four meals each day of very good quality. The facilities are first class, the staff all, without exception, always there if and when needed.

Extremely pleased with the care that is being given the home is very friendly and it is a very relaxed place to be.

Thank you.

My mother has been a resident here for five months and after the initial settling in period has been very happy with the care she has received. The food is very good and the staff are cheerful and very helpful. Her room is a nice size, light and has a lovely view of the garden.

The staff are always friendly and helpful.

What can I say; it's superb. The staff are lovely, caring, polite and dedicated to their role. The home is clean and lovely throughout. My mother-in-law's room is really lovely; she doesn't want for anything.

When Mum first moved into Hartford Court we were impressed by the care, cleanliness and friendliness of the home but Mum says that standards regarding food quality and staffing levels have dropped. However, Mum was ill recently and I couldn't fault the care and attention she received. As we came out of the pandemic, I hope Mum will report improvements in the home.