Ferrars Hall Care Home, Huntingdon, Cambridgeshire
Ferrars Hall Care Home, Huntingdon, Cambridgeshire
Ferrars Hall Care Home, Huntingdon, Cambridgeshire

Ferrars Hall Care Home is one of Country Court Care's care homes in Huntingdon, and is also one of their purpose-built residential homes, situated in the rural market town of Huntingdon.

At Ferrars Hall, personalised residential and dementia care are delivered by devoted and capable staff, highly competent in caring for the needs and wishes of each individual resident.

The home boasts en-suite bedrooms, a hair salon, café/bistro, a shop, cinema room, and numerous lounges and communal areas.

Ferrars Hall officially opened in June 2016.

Group: Country Court Care

Person in charge: Julie Britten (Home Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

At Ferrars Hall, we have a large car park situated in front of the home for your convenience.

Latest Care Quality Commission* Report on Ferrars Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ferrars Hall Care Home has a Review Score of 9.6 (9.554)

The Review Score of 9.6 (maximum of 10) for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Ferrars Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.948 for Ferrars Hall Care Home is calculated as follows: ( (91 Excellents x 5) + (5 Goods x 4) ) ÷ 96 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.606 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 8 Reviews ÷ 13.2 Target = 0.606

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferrars Hall Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferrars Hall Care Home

  • Daughter of Resident/Service User
    5
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

After my dad went into Ferrars Hall at the beginning of April 2017 the family have been extremely happy with the quality of care and support that he has received from all members of staff. After initial reservations about putting my dad into a care home, it has been a much easier transition and pleasant experience than expected. My dad is so happy in Ferrars Hall and it has taken away the vast stresses and responsibilities that the family faced having 24hr live in care in his own home. All staff are very attentive and caring and the staff all provide a relaxed and happy environment for the residents and their families. They make time for everybody.
The interior reminds us all of a 5-star hotel. The food is excellent (dad is very happy with the choices!), there are numerous activities that take place every day and it is spotlessly clean which is important.
We are very happy with dad's progress and wellbeing since he has been at Ferrars Hall. Thanks very much to everyone!

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came, reluctantly, for respite care having never been in a care home before. I am really surprised to find that I have enjoyed myself enormously. Every one of the staff has been caring, kind and fun. I have felt that I am important to them and they always have time when I know they must be busy. My family have been pleased to see how well cared for I am which has put their minds at rest.
The facilities are 2nd to none and everywhere is spotlessly clean and well maintained. There is a full schedule of activities and lots going on if you want to partake.
The food is lovely and plentiful and seems to be all made on site.
The company is good as well and there is always someone for a chat.
Overall my experience has been a good and happy one and so much better than I could've imagined so I heartily recommend them. I told my husband that I should come for respite care regularly and he thinks it is to give him a rest but really it is so I can have a holiday!

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are exceptionally caring, kind and thoughtful.
Nothing is too much effort and they treat the residents with respect and dignity.
The attention to detail is fantastic.

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The attention to detail and care which has been provided to my parents has been exceptional. The carers are extremely attentive and treat them with the utmost respect. We have christened Ferrars Hall "the care hotel". For my parents, it's like being in a 5-star hotel with care on hand 24 hours a day. They are never without a drink by their side and all their needs are met without questions or fuss. All the staff are amazing.

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A warm friendly home where everyone is made to feel welcome. All the decorated .staff are very caring and treat the residents with dignity at all times, the home itself is bright and airy with large bedrooms en suite the communal rooms are large and decorated.
The food is excellent and residents are given a good choice of meals.

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been in Ferrars Hall for nearly 3 weeks now, we transferred her from another care home. On our first visit, my brother and I were impressed with the welcome from the manager and staff and of course the interior which is like a 5* hotel. We took Mum for a visit and during her assessment, the carer had time and patience with Mum, and spoke directly to her and made her feel special. Their ethos of each resident being individual clearly came across. Of course the proof of the pudding..........and it hasn't disappointed. I cannot praise the home enough in all aspects. The carers make time to interact with the residents. Even one of the male carers put Mum's makeup on for her when Mum didn't feel like doing it. They make sure she is coordinated in her dress and that is what Mum likes and put on her jewellery for her. All of which helps Mum feeling good about herself. She is encouraged at meal times to eat, she hasn't got a large appetite. The staff are genuinely caring.

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Ferrars Hall for 6 months now and the standard of care she receives is excellent. She is now happy to sit in the resident's lounge and participate in the various activities. Her food is tailored to her specific needs and help is readily on hand to help her eat. I especially like to see the carers having time to spend with individuals for a chat or a wander around the building with them, to me this is a very important aspect of caring which is sadly missing in many residential homes. It is comforting to see Mum happy and well cared for in what can only be described as five-star facilities and I have already recommended the facilities to a friend with regards to her grandmother

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was struggling to look after herself and took respite care in another residential home whilst we reviewed options for a permanent home for her. We brought Mum to look round Ferrars Hall and she was immediately made to feel welcome and the staff there at the time took time to speak with her and explain things. She had a few tears - happy tears - and decided there and then that she would like to live there and chose her room.

Its still quite early days since Mum moved into Ferrars Hall, however she appears to have settled in well, has made new friends and is getting her "spark" back. Being looked after so well, in a lovely environment, with company her own age is making a real difference to her.

How likely would you be to recommend Ferrars Hall Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Submit a Review for Ferrars Hall Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ferrars Hall Care Home