Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
Review Us
9.6 88 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.
Show Ferrars Hall Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Susan Dunnell (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.

Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.

Ferrars Hall Care Home Reviews (88)

9.6

Ferrars Hall Care Home has a Review Score of 9.6 (9.643) out of 10, based on 18 reviews in the last 2 years.
Over all time Ferrars Hall Care Home has 88 reviews.

Overall Experience
  • 79
  • 6
  • 2
  • 1
  • 0
Date Published
  • 88
  • 4
  • 6
  • 18
  • 70
Reviewer Connection to Ferrars Hall Care Home
  • 39
  • 21
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from J F (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are professional and caring. Giving time and individual care for my mum. The care home is clean and welcoming, a lovely, calm environment to work and live in. I have described Ferrars Hall Care Home as “it’s just like a hotel” with its lovely furniture and upholstery too.
You can phone or
email anytime you need to and have always been kept in the loop by return calls and emails.
I am very happy and have recommended Ferrars Hall to many people.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall. We are pleased that you are happy with the care and support given to your loved one. It is a pleasure to support your mother as part of our Ferrars Hall Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley G (Wife of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my husband. Carers are keen to help and know more about the patient. They encourage him to become sociable. I was pleased that I could take afternoon tea with him and had my own plate of sandwiches while he ate his afternoon tea.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave us a review, we appreciated your kind feedback. It is a pleasure to support your husband as part of our Ferrars Hall Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew C (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Well appointed care home but lacks positive leadership. Internal communication lacks continuity. However, first floor seniors buck the trend and are very positive, take control and think ahead. It frustrates me that there is a two tier system of charging. 1. Self-funding which is almost double of that
of 2. Local Authority funding. There should be regulations controlling this.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall Care Home. Our pricing is in line with local competitors with the Local Authority funding arrangements. We appreciate all feedback and will review your comments with our staff teams.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda S (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff very professional and welcoming to family members. My mum seems to have settled down well and likes all the staff. She is getting on with everyone and seems very cheerful when we visit her.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave us a review. We appreciate your kind words, and we are very happy to hear that you feel Mum has settled in well with us. It is a pleasure to support your loved one as part of our Ferrars Hall Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara B (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ferrars Hall for 6 months and is very happy there. Her room is beautiful and the home is also very clean! Being over 100 years old, her needs are very high but the staff do an incredible job! The ethos is a 'home from home' and it's no exaggeration to say the whole place is like
a big family! The staff are very friendly, caring, kind and efficient. Carers are also very well managed by dedicated head carers. Furthermore, staff training is good; I notice new staff shadow existing staff for quite some time. From receptionists to cleaners, caterers, carers, head carers, laundry and activity assistants and management, standards are very high. Any problems are sorted quickly. We are so grateful that our mother is being so well looked after. As other reviews mention, carers and all staff go beyond the call of duty to do their work! Care homes frequently have a bad name but Ferrars Hall stands as a beacon and manifests a real excellence in care!
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review, your kind words and feedback will be passed on to our team. We are so pleased you are happy with the care and support we give to your mother. It is a pleasure to support your mother as part of our Ferrars Hall family!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ramani G (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the service is efficient, kind and compassionate.
Some carers go beyond the call of duty to carry out their job effectively.
Any concerns are listened to, and assurance is given that they will be looked into and sorted.
Thank you for your kindness.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for leaving a review for Ferrars Hall Care Home, we appreciate all comments and feedback. I will pass on your comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, helpful and friendly staff. Residents are encouraged to use the lounge for recreation and dining rather than remaining in their bedrooms. Also very useful to have hairdresser and chiropodist services on site.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall Care Home, we will pass your comments on to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda C (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ferrars Hall for nearly two years now and has received great care and support. She feels happy and secure and has made friends and enjoys the activities. The staff are very caring and happy to talk about any concerns you may have. After a spell in hospital my mother returned to
the home and was in quite a confused state which was very worrying, however, staff put us at ease and took our concerns on board and were very reassuring. They are always welcoming whenever we visit and don’t mind us bringing our dog along and he loves all the attention!
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home at Ferrars Hall Care Home

Thank you for taking the time to write a review for Ferrars Hall Care Home, we appreciate all your comments and feedback. It is lovely to hear that your mother enjoys the activities and that you all feel supported by our wonderful team here at Ferrars Hall. Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled into Ferrars Hall very well. The staff are so welcoming when we visit. My dad often tells me that the ladies are angels helping him throughout the day. He has thrived since moving to Ferrars Hall.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home at Ferrars Hall Care Home

Thank you for taking the time to write such a thoughtful review for Ferrars Hall Care Home, we appreciate your very kind words. It is our pleasure to care for your dad as part of our family here at Ferrars Hall.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R H (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferrars Hall offers a caring community. From the moment you enter the building on visits, you are met by a friendly face who always makes you feel welcome.
Whenever there has been a need to speak to someone about the care provision being provided or an update on residents well being, it has been swiftly
and efficiently dealt with.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you so much for taking the time to leave a lovely review. Your feedback is appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Only given three stars as they seem to have been short of staff in the past three or four months. Long waits for staff to come to my mum’s assistance and a reluctance on her behalf to ask for anything non-urgent as “they are so rushed off their feet”. This includes having a shower which she gets just
once a week, she’d like more but feels she can’t ask. The majority of the staff seem nice and caring, one who was awful has recently been dismissed.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for leaving a review for Ferrars Hall Care Home, we appreciate all comments and will certainly take your feedback on board. We are sorry to hear that mum feels that she can't ask for help, we are of course here to help and support her at all times. Please pop in and see me when you next visit and I will be more than happy to discuss your and your mother's concerns.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillie C (Wife of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed in Ferrars Hall for two weeks Respite Care this month.
I was full of misgivings about leaving him. However, from the very start, he was warmly welcomed and made to feel safe and 'at home'. I have also felt supported and understood.
Caring staff. Light, airy, comfortable surroundings.
Good food. Sensitive personal care.
Ferrars Hall has been such a great experience for us all - we will always be grateful for this superb step into the unknown.
Reply from Katie Peters, Customer Relations Manager at Ferrars Hall Care Home

Thank you so much for taking the time to write a review for Ferrars Hall. It was our pleasure to care for your husband during his stay with us and great to hear how supported you all felt. Please do come back and see us again any time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian T (Husband of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who has dementia, has been a resident at Ferrars Hall for one year. Residents have well-furnished rooms, with appropriate en-suite facilities. The staff are most professional in all aspects of their work. They provide personalised care in a dignified, patient, caring and compassionate manner
and have handled the extra pressures imposed upon them by the Covid pandemic in an exemplary manner. Health concerns are dealt with immediately and communication between the care home and myself have been of the highest order.


My wife enjoys her regular hairdressing appointments and the trimming and varnishing of her nails. There are some staff members who work diligently behind the scene – (kitchen and laundry workers), and they too deserve special praise. The food is excellent and well -presented and laundry items are clean and freshly pressed. Residents are offered a range of activities by the creative and supportive Wellbeing team. Thank you for taking such care of my loved one.

Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for taking the time to write such a thoughtful review for Ferrars Hall Care Home, we appreciate your very kind words. It is our pleasure to care for your loved one as part of our family here at Ferrars Hall.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen P (Grandson of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home and staff. You all do an amazing job caring for all the residents. Thank you so much for taking care of our Nana. We know our Nana can no longer take part in activities with the other residents but we love to see what fantastic things you do with them
Thank you so much.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you so much for taking the time to write such a lovely review for Ferrars Hall Care Home. We greatly appreciate your kind words and I will pass them on to the staff team. It is our pleasure to care for your grandmother as part of our family here at Ferrars Hall.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penny S (Respite Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I visited Ferrars Hall in August 21st when we were looking at care homes for our Mum. We were shown around by a team member and was very impressed with all the facilities. We found the home to be modern, with large comfortable rooms, smart, clean, tidy and well organised. The garden had
chairs for the residents to sit in and enjoy the flowers and relax in the sunshine. After a reassuring and long chat with her, we both felt that Mum would be happy there. On November 21st Mum needed to go in for respite, she was made to feel very welcome and found staff caring and residents to be very friendly. We can't thank the whole team at Ferrars Hall for all the support they have shown not only to our Mum but also to me, my sister and my brother . Thank you again, you're real stars!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deena L (Friend of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful, my friend is very happy there and they have lots of games to keep residents busy. Very clean, bright and airy, lovely gardens with a very nice sunroom. In fact, the whole place is wonderful; I would recommend it to anyone, you are looked after very well indeed.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for your review of Ferrars Hall Care Home, we are delighted to hear how happy you are with our home and our care for your friend.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Son of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a sudden change in health, we needed to find somewhere close to our Home in Brampton that could provide, initially, respite care for my Father. Ferrars Hall was so accommodating and did everything to make the sudden change for my father as smooth as possible. Everyone of the staff actually care
about their residents and their families. Such was the realisation of his declining condition my father agreed to become a full-time resident at the home. The facilities, food, entertainment are superb. Each resident's room is treated as if it were their own home and they are able to have whatever they want in their room to make it feel as much like their own home as possible.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for taking the time to leave a review for Ferrars Hall Care Home, we appreciate all comments and feedback. We are delighted that your father has settled in so well with our Ferrars Family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda S (Daughter-in-law of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Ferrars Hall for 6 months and we have been extremely satisfied with the care he has received. He speaks very highly of the staff and they are always friendly and welcoming to us. He has gradually gained weight and they have worked hard to improve his mental health. He chooses
not to take part in the activities but, when I visit, there is always something going on! They have been stringent in following Covid guidelines and have kept their residents safe throughout. Many thanks.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for leaving a review for Ferrars Hall Care Home, we are very pleased to hear that you are happy with our care for your father-in-law. It is our pleasure to care for him as part of our Ferrars Hall family and I will pass on your kind words to our care team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D M (Husband of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was confronted with making some very difficult choices regarding the future care of my wife, the staff at Ferrars Hall were very helpful, understanding and supportive, assisting me in making that decision. Most importantly, beyond that, they delivered on their promise of care. Like most visitors
to Ferrars Hall, I have always been impressed by the happy atmosphere that I encounter whenever I enter. It’s no accident, it’s a happy place.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for writing a review for Ferrars Hall Care Home, we are delighted to care for your wife in our happy home as part of our Ferrars Hall family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter G (Son of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first enquiry the team at Ferrars Hall have been nothing less than professional. My relative has been treated with the utmost understanding of their needs during this most difficult of times. I have been kept fully aware of the moving in progress and it was completed swiftly and with the minimum
of fuss- nothing has felt like too much trouble despite our numerous questions.


The accommodation is first class as are the facilities, with all on site services (hairdressing etc) included in the fee.


An in-house Customer Relations Advisor (much like a hotel concierge role) makes sure the transition from home to care goes smoothly and takes a lot of the stress out of the unknown, for both the new resident and relatives.

Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home

Thank you for taking the time to write a review for Ferrars Hall Care Home we appreciate all comments and feedback. It's wonderful to hear how well your relative has settled in with us and that you found moving into Ferrars Hall a smooth process. It is our pleasure to care for your loved one as part of our family here at Ferrars Hall.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Ferrars Hall Care Home is calculated as follows: ( (159 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 213 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (4)

Susan

Susan Dunnell

Job Title: Home Manager Joined: 2019

My name is Sue, I am Home Manager here at Ferrars Hall. I am delighted to welcome you and your loved ones to the Ferrars Hall family. I have over 20 years’ experience of being a home manager and I will be using this experience to ensure that all our residents at Ferrars Hall are cared for with the dignity, kindness and compassion that you would expect. I look forward to building lasting relationships with our residents, their families and friends.

Hannah

Hannah Mills

Job Title: Senior Customer Relations Manager Joined: 2025

Hannah is our Senior Customer Relations Manager at Ferrars Hall Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.

Billal

Billal West

Job Title: Chef Manager Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.

Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferrars Hall Care Home to verify any information. View our terms and conditions. Ferrars Hall Care Home has an Enhanced Service - more info.