Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 95 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.
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Care Provided by Ferrars Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements.

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Dunnell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.

Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.

Ferrars Hall Care Home Reviews (95)

9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.706) out of 10, based on 23 reviews in the last 2 years.
Over all time Ferrars Hall Care Home has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Ferrars Hall Care Home
  • 42
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Total of 95, showing 21-40
Review from G S (Daughter-in-law of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first contacting Ferrars Hall I can only say amazing things. Extremely kind, helpful and accommodating. All the staff are kind and helpful and will go the extra mile. My father-in-law settled very quickly, which in my opinion says how professional the home is caring for him and his individual needs.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear that your family and father in law have had a positive experience. It is a pleasure to support your loved one as part of our Ferrars Hall Family.
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Review from Jane M (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's health declined quite dramatically last summer and she could no longer manage at home alone. From our first enquiry to our regular visits all staff have been welcoming and helpful. They greet residents and visitors by name. Care is exemplary and accommodation bring and always clean. Mum misses
her former village, but everything has been done to help her settle.
Food is varied and always looks appetising. As Mum does not have dementia she doesn't always find activities stimulating but best efforts are made and the visits that are arranged are always welcome.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall. It is lovely to hear that your experience from enquiry to admission and beyond has been a positive one. Your kind words regarding the housekeeping and food at Ferrars Hall will be passed on to the team. We are sorry to hear that your loved one does not always find the activities offered in the home stimulating, we will ensure to ask for further feedback from residents at the next residents meeting in order to address this. Thank you once again for your review, it is a pleasure to care for your relative as part of our Ferrars Hall Family.
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Review from N R (Son of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is great the staff, is well trained. They do their best looking after the residents. The care home is welcoming and the manager is also great and willing to help and address all problems.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall. We are pleased to hear that you are happy with the care that your loved one receives, we will make sure to pass this feedback on to the staff here. It is a pleasure to care for your relative as part of our Ferrars Hall Family.
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Review from Mike P (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my Father passed away recently, he was one of the longest-term residents at Ferrars Hall. I just want to say a huge thank you to everyone at Ferrars Hall for the kindness and compassion they showed to both my Father and his family.
The standard of care has always been exemplary but it was especially
so in the last two weeks of his life. Every need was taken care of and he was treated with great dignity and respect. The coordination with the local healthcare team was excellent. This is my second review of Ferrars Hall but I feel I must praise them for their care at the end of my Father's life.
Thank you to everyone.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall, your kind words are much appreciated by the staff. We truly appreciate your feedback regarding the end-of-life care given to your father. It was a pleasure to know your father and care for him as part of our Ferrars Hall family, he will be very much missed.
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Review from Aimee P (Daughter-in-law of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father-in-law was at Ferrars on two different occasions, the first for respite and the 2nd to be there more permanently.
The stage he was in with dementia made him very anxious, unsettled and unsafe on his own. He was at a very high risk of falls and was unable to care for himself. The facilities
were of a high standard, as were the food, drink and activities. He was not really able to take advantage of this as he was unaware of his needs, nor was he able to vocalise them.
The staff ensured he was always appropriately dressed and clean. He enjoyed the meals at the home. The home and his room were always clean.
When it became more unsafe for him with this level of care, the staff at Ferrars raised this with us so that we could find somewhere able to meet his increasing needs.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall. We appreciate your kind feedback. It was a pleasure to support your loved one as part of the Ferrars Hall Family, and we wish them well in their new home.
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Review from Andy P (Son of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
We moved my father into Ferrars Hall care home after he lived with us for two and a bit years. We were concerned that he was at risk of falling because he was wandering at night and we were unable to care for him both day and night. He was in Ferrars Hall between mid June and early September 2023. Sadly
he had multiple falls during that time, despite the 24 hour care provided and the last fall put him in hospital for more than two weeks with bleeds on the brain. At this point the care home refused to take him back, yet deducted a whole month of fees for time he was not in the care home which they still haven't reimbursed. We were unable to find any spare beds in other care homes in the region because of two care homes closing down at that time so had to move him to Droitwich near my brother.
The care home is very nice to look at but can be short-staffed at times and we believe this contributed to the inability to monitor my father.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall Care Home.
We do appreciate it is difficult when an individual’s care and support needs change, and we always seek support from external Health Care Professionals to ensure a thorough assessment process is followed before any decision is made.
The assessment process ensures all decisions made are in the best interest of the resident to ensure a safe level of care can be met. We would like to reassure you that staffing levels are always monitored and are in-line with the dependency level within the home.
We thank you again for taking the time to leave a review and welcome you to contact the Home Manager directly if you would like to discuss this further.
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Review from Matthew P (Son of Resident) published on 18 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Ferrars Hall Care Home for over 6 years. He has always been treated so well and his care has been faultless. Dad and all the extended family who visit him are treated like family members. All staff are very attentive and I feel so reassured that Dad is having the best care. The
culture of the staff is first class. It is a very comfortable care home, spotlessly clean and welcoming. Dad thoroughly enjoys the food and the staff always tailor specific dishes when required. Without Ferrars Hall Dad would not have made such a good recovery following his stroke. All staff have gone above and beyond, and any health concerns are noted promptly and dealt with straight away by medical teams, which is reassuring for the family. Thank you all so much.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave Ferrars Hall a review. We are so pleased to hear that you are happy with the care and support given to your father, along with your comments regarding the food and cleanliness of the home. It is a pleasure to support your loved one as part of our Ferrars Hall Family.
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Review from Nigel F (Son-in-law of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law has been in the care home, we have nothing but praise for the attention to detail of care given to her. This is our first experience with any care home, and being apprehensive about having to find a care home for her, this has been nothing more than a positive path for both her
and us as a family.
She is very well cared for in all aspects of her life; she has indicated to us that she is happy living there and gets on very well with the staff and careers. This puts all our concerns at ease and makes it easier for us to have a normal life as well.
Thank you to all careers and all the other staff helping her.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review of Ferrars Hall. We are thrilled to hear that you are so pleased with the attention to detail given to the care of your loved one. It is a pleasure to support your mother-in-law as part of our Ferrars Hall Family.
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Review from J F (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are professional and caring. Giving time and individual care for my mum. The care home is clean and welcoming, a lovely, calm environment to work and live in. I have described Ferrars Hall Care Home as “it’s just like a hotel” with its lovely furniture and upholstery too.
You can phone or
email anytime you need to and have always been kept in the loop by return calls and emails.
I am very happy and have recommended Ferrars Hall to many people.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall. We are pleased that you are happy with the care and support given to your loved one. It is a pleasure to support your mother as part of our Ferrars Hall Family.
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Review from Lesley G (Wife of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit my husband. Carers are keen to help and know more about the patient. They encourage him to become sociable. I was pleased that I could take afternoon tea with him and had my own plate of sandwiches while he ate his afternoon tea.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave us a review, we appreciated your kind feedback. It is a pleasure to support your husband as part of our Ferrars Hall Family.
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Review from Andrew C (Son of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Well appointed care home but lacks positive leadership. Internal communication lacks continuity. However, first floor seniors buck the trend and are very positive, take control and think ahead. It frustrates me that there is a two tier system of charging. 1. Self-funding which is almost double of that
of 2. Local Authority funding. There should be regulations controlling this.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall Care Home. Our pricing is in line with local competitors with the Local Authority funding arrangements. We appreciate all feedback and will review your comments with our staff teams.
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Review from Linda S (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the staff very professional and welcoming to family members. My mum seems to have settled down well and likes all the staff. She is getting on with everyone and seems very cheerful when we visit her.
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave us a review. We appreciate your kind words, and we are very happy to hear that you feel Mum has settled in well with us. It is a pleasure to support your loved one as part of our Ferrars Hall Family.
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Review from Barbara B (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ferrars Hall for 6 months and is very happy there. Her room is beautiful and the home is also very clean! Being over 100 years old, her needs are very high but the staff do an incredible job! The ethos is a 'home from home' and it's no exaggeration to say the whole place is like
a big family! The staff are very friendly, caring, kind and efficient. Carers are also very well managed by dedicated head carers. Furthermore, staff training is good; I notice new staff shadow existing staff for quite some time. From receptionists to cleaners, caterers, carers, head carers, laundry and activity assistants and management, standards are very high. Any problems are sorted quickly. We are so grateful that our mother is being so well looked after. As other reviews mention, carers and all staff go beyond the call of duty to do their work! Care homes frequently have a bad name but Ferrars Hall stands as a beacon and manifests a real excellence in care!
Reply from Katie Peters, Senior Customer Relations Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review, your kind words and feedback will be passed on to our team. We are so pleased you are happy with the care and support we give to your mother. It is a pleasure to support your mother as part of our Ferrars Hall family!
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Review from Ramani G (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the service is efficient, kind and compassionate.
Some carers go beyond the call of duty to carry out their job effectively.
Any concerns are listened to, and assurance is given that they will be looked into and sorted.
Thank you for your kindness.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for leaving a review for Ferrars Hall Care Home, we appreciate all comments and feedback. I will pass on your comments to the staff team.
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Review from A W (Son of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, helpful and friendly staff. Residents are encouraged to use the lounge for recreation and dining rather than remaining in their bedrooms. Also very useful to have hairdresser and chiropodist services on site.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall Care Home, we will pass your comments on to the staff team.
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Review from Linda C (Daughter of Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ferrars Hall for nearly two years now and has received great care and support. She feels happy and secure and has made friends and enjoys the activities. The staff are very caring and happy to talk about any concerns you may have. After a spell in hospital my mother returned to
the home and was in quite a confused state which was very worrying, however, staff put us at ease and took our concerns on board and were very reassuring. They are always welcoming whenever we visit and don’t mind us bringing our dog along and he loves all the attention!
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home at Ferrars Hall Care HomeThank you for taking the time to write a review for Ferrars Hall Care Home, we appreciate all your comments and feedback. It is lovely to hear that your mother enjoys the activities and that you all feel supported by our wonderful team here at Ferrars Hall. Kind regards
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Review from J C (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled into Ferrars Hall very well. The staff are so welcoming when we visit. My dad often tells me that the ladies are angels helping him throughout the day. He has thrived since moving to Ferrars Hall.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care Home at Ferrars Hall Care HomeThank you for taking the time to write such a thoughtful review for Ferrars Hall Care Home, we appreciate your very kind words. It is our pleasure to care for your dad as part of our family here at Ferrars Hall.
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Review from J M (Daughter of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Only given three stars as they seem to have been short of staff in the past three or four months. Long waits for staff to come to my mum’s assistance and a reluctance on her behalf to ask for anything non-urgent as “they are so rushed off their feet”. This includes having a shower which she gets just
once a week, she’d like more but feels she can’t ask. The majority of the staff seem nice and caring, one who was awful has recently been dismissed.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for leaving a review for Ferrars Hall Care Home, we appreciate all comments and will certainly take your feedback on board. We are sorry to hear that mum feels that she can't ask for help, we are of course here to help and support her at all times. Please pop in and see me when you next visit and I will be more than happy to discuss your and your mother's concerns.
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Review from Gillie C (Wife of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed in Ferrars Hall for two weeks Respite Care this month.
I was full of misgivings about leaving him. However, from the very start, he was warmly welcomed and made to feel safe and 'at home'. I have also felt supported and understood.
Caring staff. Light, airy, comfortable surroundings.
Good food. Sensitive personal care.
Ferrars Hall has been such a great experience for us all - we will always be grateful for this superb step into the unknown.
Reply from Katie Peters, Customer Relations Manager at Ferrars Hall Care HomeThank you so much for taking the time to write a review for Ferrars Hall. It was our pleasure to care for your husband during his stay with us and great to hear how supported you all felt. Please do come back and see us again any time.
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Review from Brian T (Husband of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who has dementia, has been a resident at Ferrars Hall for one year. Residents have well-furnished rooms, with appropriate en-suite facilities. The staff are most professional in all aspects of their work. They provide personalised care in a dignified, patient, caring and compassionate manner
and have handled the extra pressures imposed upon them by the Covid pandemic in an exemplary manner. Health concerns are dealt with immediately and communication between the care home and myself have been of the highest order.


My wife enjoys her regular hairdressing appointments and the trimming and varnishing of her nails. There are some staff members who work diligently behind the scene – (kitchen and laundry workers), and they too deserve special praise. The food is excellent and well -presented and laundry items are clean and freshly pressed. Residents are offered a range of activities by the creative and supportive Wellbeing team. Thank you for taking such care of my loved one.

Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for taking the time to write such a thoughtful review for Ferrars Hall Care Home, we appreciate your very kind words. It is our pleasure to care for your loved one as part of our family here at Ferrars Hall.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Ferrars Hall Care Home is calculated as follows: ( (200 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 272 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Billal

Billal West

Job Title: Chef Manager Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.

Katie

Katie Peters

Job Title: Senior Customer Relations Manager Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.

Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.

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