Ferrars Hall Care Home

Ferrars Hall was recommended to me by a neighbour whose mother is a resident. It is better than a 5 Star Hotel, my mother 92, was admitted to the hospital for the first time, ever, this year, very frail with an infection, she and I jointly decided she could not live alone anymore when discharged. After about 6 weeks of living in Ferrars Hall she has acclimatised to the routine and staff and is now very happy, I would say much happier than when living alone in her flat. Now, she is wheeled by the carers in her chair to breakfast, lunch and afternoon goodies, my mother says the food in the restaurant is in her words, very tasty. The carers are all so good and mostly the same people, which is so important, not to mention the whole home is immaculately clean and the management are so helpful. My mum's room, which is near to the hairdresser's room, where she has her hair done every 2 weeks, and a chiropodist every 6 weeks, is better than a 5-star hotel for sure.

Since being at Ferrers Hall my mother has regained her confidence, she feels safe and secure in the knowledge that she will come to no harm and that there is always someone on hand to guide and support her. The staff are all extremely attentive to all the residents, this I have always witnessed when visiting, which is often. The team are always respectful and have a professional, friendly and positive approach to all situations. The team provide stimulating and inclusive experiences and whilst encouraging they do not force anyone to take part in anything. I have seen the benefits of these experiences first-hand, with my mother, she now has choices and purpose. As a family member, I am always kept well informed of all things relevant regarding my mother's care, this comes from not only the immediate care staff but also the management staff. Requests and suggestions that are made are always well received and acted up to if practicable and possible.

I visit Ferrars Hall 4 or more times per week so have ample opportunity to observe the facilities and treatment of mum and other residents by carers and other staff. Care and respect for residents is without exception excellent. My mum has no complaints about her treatment or food and is very happy and well entertained and cared for.

My mum moved into Ferras Hall 2 weeks ago. We were all somewhat apprehensive. However, the transition could not have gone more smoothly. The practical details were dealt with quickly and efficiently. The carers helped my mum settle in by encouraging her to join in with the other residents for the morning and afternoon activities. Shared meal times in the dining room helped her to get to know staff and residents alike. In addition, the 24-hour support available has given my family and I, peace of mind knowing she is in a safe and caring environment.

Ferrars Hall is like a 5-star hotel, from the management team to the cleaners everyone is amazing. Nothing is too much for anyone to do and they are always willing to go the extra mile. Residents are extremely well treated and there are many activities and outings to stimulate and stop any boredom.

From first contacting Ferrars Hall I can only say amazing things. Extremely kind, helpful and accommodating. All the staff are kind and helpful and will go the extra mile. My father-in-law settled very quickly, which in my opinion says how professional the home is caring for him and his individual needs.

Food is varied and always looks appetising. As Mum does not have dementia she doesn't always find activities stimulating but best efforts are made and the visits that are arranged are always welcome.

The care home is great the staff, is well trained. They do their best looking after the residents. The care home is welcoming and the manager is also great and willing to help and address all problems.

Thank you to everyone.

When it became more unsafe for him with this level of care, the staff at Ferrars raised this with us so that we could find somewhere able to meet his increasing needs.

The care home is very nice to look at but can be short-staffed at times and we believe this contributed to the inability to monitor my father.

My father has been at Ferrars Hall Care Home for over 6 years. He has always been treated so well and his care has been faultless. Dad and all the extended family who visit him are treated like family members. All staff are very attentive and I feel so reassured that Dad is having the best care. The culture of the staff is first class. It is a very comfortable care home, spotlessly clean and welcoming. Dad thoroughly enjoys the food and the staff always tailor specific dishes when required. Without Ferrars Hall Dad would not have made such a good recovery following his stroke. All staff have gone above and beyond, and any health concerns are noted promptly and dealt with straight away by medical teams, which is reassuring for the family. Thank you all so much.

Thank you to all careers and all the other staff helping her.

I am very happy and have recommended Ferrars Hall to many people.

I visit my husband. Carers are keen to help and know more about the patient. They encourage him to become sociable. I was pleased that I could take afternoon tea with him and had my own plate of sandwiches while he ate his afternoon tea.

Well appointed care home but lacks positive leadership. Internal communication lacks continuity. However, first floor seniors buck the trend and are very positive, take control and think ahead. It frustrates me that there is a two tier system of charging. 1. Self-funding which is almost double of that of 2. Local Authority funding. There should be regulations controlling this.

I have found the staff very professional and welcoming to family members. My mum seems to have settled down well and likes all the staff. She is getting on with everyone and seems very cheerful when we visit her.

My mother has been at Ferrars Hall for 6 months and is very happy there. Her room is beautiful and the home is also very clean! Being over 100 years old, her needs are very high but the staff do an incredible job! The ethos is a 'home from home' and it's no exaggeration to say the whole place is like a big family! The staff are very friendly, caring, kind and efficient. Carers are also very well managed by dedicated head carers. Furthermore, staff training is good; I notice new staff shadow existing staff for quite some time. From receptionists to cleaners, caterers, carers, head carers, laundry and activity assistants and management, standards are very high. Any problems are sorted quickly. We are so grateful that our mother is being so well looked after. As other reviews mention, carers and all staff go beyond the call of duty to do their work! Care homes frequently have a bad name but Ferrars Hall stands as a beacon and manifests a real excellence in care!

Thank you for your kindness.

Caring, helpful and friendly staff. Residents are encouraged to use the lounge for recreation and dining rather than remaining in their bedrooms. Also very useful to have hairdresser and chiropodist services on site.