Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 95 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.
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Care Provided by Ferrars Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements.

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Dunnell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.

Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.

Ferrars Hall Care Home Reviews (95)

9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.706) out of 10, based on 23 reviews in the last 2 years.
Over all time Ferrars Hall Care Home has 95 reviews.

Overall Experience
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  • 8
  • 2
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Date Published
  • 95
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Reviewer Connection to Ferrars Hall Care Home
  • 42
  • 23
  • 4
  • 4
  • 4
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  • 3
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Total of 95, showing 41-60
Review from Stephen P (Grandson of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home and staff. You all do an amazing job caring for all the residents. Thank you so much for taking care of our Nana. We know our Nana can no longer take part in activities with the other residents but we love to see what fantastic things you do with them
Thank you so much.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you so much for taking the time to write such a lovely review for Ferrars Hall Care Home. We greatly appreciate your kind words and I will pass them on to the staff team. It is our pleasure to care for your grandmother as part of our family here at Ferrars Hall.
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Review from Penny S (Respite Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I visited Ferrars Hall in August 21st when we were looking at care homes for our Mum. We were shown around by a team member and was very impressed with all the facilities. We found the home to be modern, with large comfortable rooms, smart, clean, tidy and well organised. The garden had
chairs for the residents to sit in and enjoy the flowers and relax in the sunshine. After a reassuring and long chat with her, we both felt that Mum would be happy there. On November 21st Mum needed to go in for respite, she was made to feel very welcome and found staff caring and residents to be very friendly. We can't thank the whole team at Ferrars Hall for all the support they have shown not only to our Mum but also to me, my sister and my brother . Thank you again, you're real stars!
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Review from Deena L (Friend of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful, my friend is very happy there and they have lots of games to keep residents busy. Very clean, bright and airy, lovely gardens with a very nice sunroom. In fact, the whole place is wonderful; I would recommend it to anyone, you are looked after very well indeed.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for your review of Ferrars Hall Care Home, we are delighted to hear how happy you are with our home and our care for your friend.
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Review from Paul S (Son of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a sudden change in health, we needed to find somewhere close to our Home in Brampton that could provide, initially, respite care for my Father. Ferrars Hall was so accommodating and did everything to make the sudden change for my father as smooth as possible. Everyone of the staff actually care
about their residents and their families. Such was the realisation of his declining condition my father agreed to become a full-time resident at the home. The facilities, food, entertainment are superb. Each resident's room is treated as if it were their own home and they are able to have whatever they want in their room to make it feel as much like their own home as possible.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for taking the time to leave a review for Ferrars Hall Care Home, we appreciate all comments and feedback. We are delighted that your father has settled in so well with our Ferrars Family.
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Review from Amanda S (Daughter-in-law of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Ferrars Hall for 6 months and we have been extremely satisfied with the care he has received. He speaks very highly of the staff and they are always friendly and welcoming to us. He has gradually gained weight and they have worked hard to improve his mental health. He chooses
not to take part in the activities but, when I visit, there is always something going on! They have been stringent in following Covid guidelines and have kept their residents safe throughout. Many thanks.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for leaving a review for Ferrars Hall Care Home, we are very pleased to hear that you are happy with our care for your father-in-law. It is our pleasure to care for him as part of our Ferrars Hall family and I will pass on your kind words to our care team.
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Review from D M (Husband of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was confronted with making some very difficult choices regarding the future care of my wife, the staff at Ferrars Hall were very helpful, understanding and supportive, assisting me in making that decision. Most importantly, beyond that, they delivered on their promise of care. Like most visitors
to Ferrars Hall, I have always been impressed by the happy atmosphere that I encounter whenever I enter. It’s no accident, it’s a happy place.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for writing a review for Ferrars Hall Care Home, we are delighted to care for your wife in our happy home as part of our Ferrars Hall family.
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Review from Peter G (Son of Resident) published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first enquiry the team at Ferrars Hall have been nothing less than professional. My relative has been treated with the utmost understanding of their needs during this most difficult of times. I have been kept fully aware of the moving in progress and it was completed swiftly and with the minimum
of fuss- nothing has felt like too much trouble despite our numerous questions.


The accommodation is first class as are the facilities, with all on site services (hairdressing etc) included in the fee.


An in-house Customer Relations Advisor (much like a hotel concierge role) makes sure the transition from home to care goes smoothly and takes a lot of the stress out of the unknown, for both the new resident and relatives.

Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for taking the time to write a review for Ferrars Hall Care Home we appreciate all comments and feedback. It's wonderful to hear how well your relative has settled in with us and that you found moving into Ferrars Hall a smooth process. It is our pleasure to care for your loved one as part of our family here at Ferrars Hall.
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Review from Linda H (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Ferrars Hall for emergency respite care. We called at 17:00 and she was thereby 18:00. On arrival, Mum was immobile. She absolutely loved being cared for there and has said she would definitely like to go back again for respite. The staff, accommodation and food were all excellent (she
ate better than I did for 10 days). The care from the staff was absolutely exceptional and Mum said that she felt like she was in a 5-star hotel (she also loved the flower arranging activity session). I cannot thank all the staff enough for making my Mum feel safe, happy and comfortable. Mum left 10 days later - mobile again! A special thank you to the staff.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for taking the time to write a review for Ferrars Hall Care Home; we appreciate all comments and feedback. It was a pleasure to care for your mother and to see her back on her feet again. I will pass on your thanks to the staff team.
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Review from Anita W (Daughter of Resident) published on 29 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute I contacted the Customer Relations Manager in an emergency situation to arrange urgent respite care for mum, I knew we were going to be in very safe hands. Everyone was so accommodating and went out of their way to make Mum's 10 day stay enjoyable for her. She came in unable to walk
and left walking the length of the corridor with a gutter frame - amazing.
Reply from Susan Dunnell, Home Manager at Ferrars Hall Care HomeThank you for your review of Ferrars Hall Care Home, we are delighted to hear that you are so pleased with your mother's progress during her stay with us. It was a pleasure to care for her as part of our Ferrars Hall family.
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Review from D M (Daughter of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Ferrars Hall Care Home have done a brilliant job over the past year looking after my father, keeping him safe and well. They have also been excellent at keeping us up to date with his situation, arranging Covid-safe visits when these were allowed and organising Facetimes for me with him
at other times.
Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care HomeThank you so much for your feedback. Please do get in touch regarding the areas where you feel we could improve? We would love to hear from you.
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Review from Sue A (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care has been exemplary, personalised and genuinely caring. Communication has been good throughout lockdown, and there has been as much support as possible for residents to keep in touch with family.
Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care HomeThank you for your feedback. Please do get in touch to discuss the areas in which we could improve our rating. We would love to hear some detailed feedback around food, drink and activities.
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Review from Peter S (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last year has been a very difficult time for relatives, residents and staff, but in spite of all the difficulties presented by Coronavirus, the home has been exemplary in its care of my mother.
The home has been very careful to ensure that staff and residents have been protected against the virus as
was humanly possible.
I know having spoken to my mother that in spite of all the difficulties she had a very enjoyable Christmas celebration.
I cannot fault the home and know that she is being well cared for.
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Review from Debby M (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferrars Hall has an excellent standard of care for the residents, the staff are all caring and treat residents with dignity and respect .
The home is very homely and residents can make their room special to them with their own possessions like they would at home.
Ferrars Hall is nicely decorated and
clean in all areas and very well maintained.
Residents in the home are happy and can join in activities if they want to or just have a nap or natter over a cuppa.
All the staff from housekeeping to management should be applauded for all their hard work over the past year keeping all the residents safe and well.
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Review from Christine B (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are professional, but also caring and considerate. The facility is excellent. These are very difficult times, we have not been able to visit, but have received helpful, reassuring updates and feel that all care is being taken to keep residents safe. We have phoned and spoken often to Mother
and she seems to be in good spirits. She is feeling a little confined, but we keep reminding her, that we also feel somewhat confined at the moment, it is the nature of the crisis and will change once the pandemic has been brought under control and outside activities can resume. We are happy that Mother is being well looked after and is being kept as safe as possible in these trying times. Our thanks to the staff at Ferrars Hall.
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Review from Graham B (Son of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferrars Hall is an excellent care home. It is modern and very well designed. The staff are enthusiastic, friendly, caring and very professional. My mother is being given superb care and I have nothing but praise for the home and for the company that runs it.
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Review from Janice B (Daughter of Resident) published on 22 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Ferrars Hall for over 4 years now and is very happy there, she continually praises the staff for all they do.
I have always found the staff to be amazing. They are professional, patient and kind, nothing is too much trouble for them, and they treat every resident as if
they were a member of their own family.
The residents are kept safe and are well cared for within a clean, stylish, well-maintained environment. They are encouraged to maintain their independence wherever possible and are treated with dignity and respect. Residents are encouraged to participate in a range of weekly activities as well as seasonal festivities and celebrations.
The staff are friendly, helpful and supportive towards residents' families and friends. There is always a warm welcome whenever you visit or contact the home and there are good systems of communication in place.
Well done Ferrars Hall, I cannot thank you enough for all the love and care you give.
Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care HomeThank you so much for your review Janice, we are grateful for your feedback. We are always striving for that perfect 5/5. I wonder do you have any specific areas of concern that you feel we could improve on based on the 4/5 star rating in two areas at all? Please do let us know.
It's a pleasure to have your Mum with us.
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Review from Jenni (Daughter of Resident) published on 10 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first enquiry, the Customer Relations Advisor went above and beyond in assisting us with every step, making the process as quick and smooth as possible with fantastic communication. Mum was greeted into a warm, happy and welcoming environment. Since moving in she has settled in quickly, enjoys
the daily activities and keeps telling me how lovely the building and all of the staff are. Her complex medication regime and needs have been met from day 1, the staff listen to her and promote her independence. Visits are accommodated as best they can while complying with restrictions. We couldn’t be happier with our choice.
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Review from Kevin H (Son of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a sudden and unexpected need to find a care home for Dad, my sister and I were faced with having to find a care home at very short notice. We very quickly selected Ferrars Hall (from a shortlist) and our experience from the outset was remarkable. From their first visit to assess Dad the day after
contacting them, to the entirely professional approach, the care and kindness shown and attitude of nothing being too much trouble, the whole experience for us and more importantly Dad was first class. We couldn’t have asked for a more caring, kind and attentive team. Dad quickly settled and the family’s minds were eased. The entire team at Ferrars Hall were fantastic and we are forever grateful.
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Review from Rosemary G (Sister of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, aged 95, has been a resident in Ferrars Hall Care Home for just over a year and I cannot stress enough how well she has been cared for. She has very little mobility, is confined to her chair and needs help to get to and from the bathroom for toilet needs and showers and to get in and out
of bed. She is also partially sighted due to macular degeneration.
She has been treated with loving care and dignity throughout her stay and has told me several times that she looks on Ferrars Hall as her home.
During her stay, she has had several bouts of sickness and has been nursed back to health with constant care and supervision.
Staff have taken the trouble to talk to her about her life and have shown an interest in her history.
I live in the North of England and even before the Coronavirus I wasn’t able to visit often and it’s such a relief to know she is being so well looked after. The continued contact with relatives is second to none and very reassuring.
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Review from Ann G (Daughter of Resident) published on 16 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary advice, support and attention. Everything done with a smile and level of care for Dad’s welfare and quality of life seems very high. Lovely room and facilities. Thank you for it all.
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Ferrars Hall Care Home is calculated as follows: ( (200 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 272 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Billal

Billal West

Job Title: Chef Manager Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.

Katie

Katie Peters

Job Title: Senior Customer Relations Manager Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.

Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferrars Hall Care Home to verify any information. View our terms and conditions. Ferrars Hall Care Home has an Enhanced Service - more info.