Ferrars Hall Care Home

My mother has been at Ferrars Hall for nearly two years now and has received great care and support. She feels happy and secure and has made friends and enjoys the activities. The staff are very caring and happy to talk about any concerns you may have. After a spell in hospital my mother returned to the home and was in quite a confused state which was very worrying, however, staff put us at ease and took our concerns on board and were very reassuring. They are always welcoming whenever we visit and don’t mind us bringing our dog along and he loves all the attention!

My dad has settled into Ferrars Hall very well. The staff are so welcoming when we visit. My dad often tells me that the ladies are angels helping him throughout the day. He has thrived since moving to Ferrars Hall.

Only given three stars as they seem to have been short of staff in the past three or four months. Long waits for staff to come to my mum’s assistance and a reluctance on her behalf to ask for anything non-urgent as “they are so rushed off their feet”. This includes having a shower which she gets just once a week, she’d like more but feels she can’t ask. The majority of the staff seem nice and caring, one who was awful has recently been dismissed.

Ferrars Hall has been such a great experience for us all - we will always be grateful for this superb step into the unknown.

My wife, who has dementia, has been a resident at Ferrars Hall for one year. Residents have well-furnished rooms, with appropriate en-suite facilities. The staff are most professional in all aspects of their work. They provide personalised care in a dignified, patient, caring and compassionate manner and have handled the extra pressures imposed upon them by the Covid pandemic in an exemplary manner. Health concerns are dealt with immediately and communication between the care home and myself have been of the highest order.

My wife enjoys her regular hairdressing appointments and the trimming and varnishing of her nails. There are some staff members who work diligently behind the scene – (kitchen and laundry workers), and they too deserve special praise. The food is excellent and well -presented and laundry items are clean and freshly pressed. Residents are offered a range of activities by the creative and supportive Wellbeing team. Thank you for taking such care of my loved one.

Thank you so much.

My sister and I visited Ferrars Hall in August 21st when we were looking at care homes for our Mum. We were shown around by a team member and was very impressed with all the facilities. We found the home to be modern, with large comfortable rooms, smart, clean, tidy and well organised. The garden had chairs for the residents to sit in and enjoy the flowers and relax in the sunshine. After a reassuring and long chat with her, we both felt that Mum would be happy there. On November 21st Mum needed to go in for respite, she was made to feel very welcome and found staff caring and residents to be very friendly. We can't thank the whole team at Ferrars Hall for all the support they have shown not only to our Mum but also to me, my sister and my brother . Thank you again, you're real stars!

The staff are very helpful, my friend is very happy there and they have lots of games to keep residents busy. Very clean, bright and airy, lovely gardens with a very nice sunroom. In fact, the whole place is wonderful; I would recommend it to anyone, you are looked after very well indeed.

Due to a sudden change in health, we needed to find somewhere close to our Home in Brampton that could provide, initially, respite care for my Father. Ferrars Hall was so accommodating and did everything to make the sudden change for my father as smooth as possible. Everyone of the staff actually care about their residents and their families. Such was the realisation of his declining condition my father agreed to become a full-time resident at the home. The facilities, food, entertainment are superb. Each resident's room is treated as if it were their own home and they are able to have whatever they want in their room to make it feel as much like their own home as possible.

My father-in-law has been in Ferrars Hall for 6 months and we have been extremely satisfied with the care he has received. He speaks very highly of the staff and they are always friendly and welcoming to us. He has gradually gained weight and they have worked hard to improve his mental health. He chooses not to take part in the activities but, when I visit, there is always something going on! They have been stringent in following Covid guidelines and have kept their residents safe throughout. Many thanks.

When I was confronted with making some very difficult choices regarding the future care of my wife, the staff at Ferrars Hall were very helpful, understanding and supportive, assisting me in making that decision. Most importantly, beyond that, they delivered on their promise of care. Like most visitors to Ferrars Hall, I have always been impressed by the happy atmosphere that I encounter whenever I enter. It’s no accident, it’s a happy place.

From my first enquiry the team at Ferrars Hall have been nothing less than professional. My relative has been treated with the utmost understanding of their needs during this most difficult of times. I have been kept fully aware of the moving in progress and it was completed swiftly and with the minimum of fuss- nothing has felt like too much trouble despite our numerous questions.

The accommodation is first class as are the facilities, with all on site services (hairdressing etc) included in the fee.

An in-house Customer Relations Advisor (much like a hotel concierge role) makes sure the transition from home to care goes smoothly and takes a lot of the stress out of the unknown, for both the new resident and relatives.

Mum stayed at Ferrars Hall for emergency respite care. We called at 17:00 and she was thereby 18:00. On arrival, Mum was immobile. She absolutely loved being cared for there and has said she would definitely like to go back again for respite. The staff, accommodation and food were all excellent (she ate better than I did for 10 days). The care from the staff was absolutely exceptional and Mum said that she felt like she was in a 5-star hotel (she also loved the flower arranging activity session). I cannot thank all the staff enough for making my Mum feel safe, happy and comfortable. Mum left 10 days later - mobile again! A special thank you to the staff.

From the minute I contacted the Customer Relations Manager in an emergency situation to arrange urgent respite care for mum, I knew we were going to be in very safe hands. Everyone was so accommodating and went out of their way to make Mum's 10 day stay enjoyable for her. She came in unable to walk and left walking the length of the corridor with a gutter frame - amazing.

The team at Ferrars Hall Care Home have done a brilliant job over the past year looking after my father, keeping him safe and well. They have also been excellent at keeping us up to date with his situation, arranging Covid-safe visits when these were allowed and organising Facetimes for me with him at other times.

The care has been exemplary, personalised and genuinely caring. Communication has been good throughout lockdown, and there has been as much support as possible for residents to keep in touch with family.

I cannot fault the home and know that she is being well cared for.

All the staff from housekeeping to management should be applauded for all their hard work over the past year keeping all the residents safe and well.

The staff are professional, but also caring and considerate. The facility is excellent. These are very difficult times, we have not been able to visit, but have received helpful, reassuring updates and feel that all care is being taken to keep residents safe. We have phoned and spoken often to Mother and she seems to be in good spirits. She is feeling a little confined, but we keep reminding her, that we also feel somewhat confined at the moment, it is the nature of the crisis and will change once the pandemic has been brought under control and outside activities can resume. We are happy that Mother is being well looked after and is being kept as safe as possible in these trying times. Our thanks to the staff at Ferrars Hall.

Ferrars Hall is an excellent care home. It is modern and very well designed. The staff are enthusiastic, friendly, caring and very professional. My mother is being given superb care and I have nothing but praise for the home and for the company that runs it.