Ferrars Hall Care Home

Well done Ferrars Hall, I cannot thank you enough for all the love and care you give.

From the first enquiry, the Customer Relations Advisor went above and beyond in assisting us with every step, making the process as quick and smooth as possible with fantastic communication. Mum was greeted into a warm, happy and welcoming environment. Since moving in she has settled in quickly, enjoys the daily activities and keeps telling me how lovely the building and all of the staff are. Her complex medication regime and needs have been met from day 1, the staff listen to her and promote her independence. Visits are accommodated as best they can while complying with restrictions. We couldn’t be happier with our choice.

Due to a sudden and unexpected need to find a care home for Dad, my sister and I were faced with having to find a care home at very short notice. We very quickly selected Ferrars Hall (from a shortlist) and our experience from the outset was remarkable. From their first visit to assess Dad the day after contacting them, to the entirely professional approach, the care and kindness shown and attitude of nothing being too much trouble, the whole experience for us and more importantly Dad was first class. We couldn’t have asked for a more caring, kind and attentive team. Dad quickly settled and the family’s minds were eased. The entire team at Ferrars Hall were fantastic and we are forever grateful.

I live in the North of England and even before the Coronavirus I wasn’t able to visit often and it’s such a relief to know she is being so well looked after. The continued contact with relatives is second to none and very reassuring.

Exemplary advice, support and attention. Everything done with a smile and level of care for Dad’s welfare and quality of life seems very high. Lovely room and facilities. Thank you for it all.

The Customer Relations Manager has been extremely helpful and shows a very positive and caring attitude towards the family.

My mum had been looking to move into a care home due to reduced mobility but things were sped up by the corona virus when she was discharged from hospital far too early; the customer relations manager was amazing and made our decision an easy one. Even though we couldn’t visit in person due to lockdown she organised her first virtual tour so we could “Look around”, Mum moved in at the end of March and they made her comfortable and a lot of time was spent settling her in, managing her pain and making a trusting relationship with her. We were kept informed at all times of her progress and any concerns or how I would deal with things that arose. The team actively involved Mum in playing cards and dominoes and even things like colouring - being bed-bound this meant a lot to her. Food was catered for her specifically as she was unable to eat solid foods at the time and thought was put into the menu making it varied and highly nutritional. I can’t thank the team at Ferrars Hall enough for making her final days happy.

My mother has been a resident at Ferrars Hall since December last year. From the moment we visited for an introductory lunch she was made to feel welcome and at home. The staff show kindness and compassion at all times. The atmosphere is warm and welcoming, the facilities light, airy and very comfortable. Even in these difficult times of the Coronavirus lockdown, the staff have gone out of their way to provide a safe and secure environment. On many occasions, they have gone beyond simply providing care to ensure that my mother's needs and desires are exceeded.

My mother was a resident for 30 months and during that whole time she was cared for in an exemplary way and on every visit to my mother, the home was extremely clean and I was made very welcome. I truly felt that all the staff genuinely cared and that her stay there was as safe, secure and comfortable as possible. In addition, the food and cakes looked great.

Earlier this year she had a stroke and as a result, entered palliative care. The Ferrars Hall team pulled together, and agreed with the health authority, a package of support. They believed that rather than Mum being transferred from hospital to a nursing home where she knew nobody; that they were the best place to look after Mum, to ensure she had the best quality of life for her final days in the place she called home and with the carers she knew.

Many, many thanks; from my brother and I.

Mum has been a resident for nearly a year now and I feel very lucky to have found such a wonderful home for her. I can’t fault the home; lovely bright and airy rooms, great food, a large communal area, plenty of activities, but most importantly, all of the staff are fantastic and really do live up to their aim to be an extension of our family. It’s a great relief knowing that Mum is being cared for by such a dedicated team. I thoroughly recommend Ferrars Hall - it truly is a home from home.

I just wanted to thank you and all the staff at Ferrar’s on behalf of my mum and myself. Despite not being on top form, Mum had a good experience staying with you and said all the carers and staff were lovely and very kind. She and I were impressed with the facilities and cleanliness too. It was a very welcoming environment. Many thanks too for your updates while Mum was there, it was very reassuring for me to know that she was being looked after so competently while I was out of the country, so I was able to have a break. It did us both good.

The staff were extremenly friendly and empathetic and patient with my family concerns for my mother. They dealt with all our queries efficiently and professionally. The level of care for my mum was very good, she was very supported emotionally and physically for the short time were at Ferrars Hall. Whatever queries or concerns we had were addressed promptly and with due care.

The home is clean and comfortable and felt safe, with plenty of lovely areas to sit relax and enjoy a cuppa.

Ferrars Hall Care Home is a proud establishment of which in the future if I need care for myself I will be demanding that my family take me to Ferrars!

The home is not only stunning with its modern decor but the care is what makes this home superior. Even on my first visit to this home, I was instantly greeted with a family feel, it smelt beautiful! Which is always a feature I keep in mind when visiting homes. Everyone was very 'team' and resident orientated and it was great to see.

Friendly staff, nice surroundings. Well looked after. Would recommend this care home to friends and family.

My mother went into long-term respite care at Ferrars Hall a few weeks ago. I cannot praise the staff highly enough for the support they have given not just to my mum, but also to the rest of the family, helping us through quite a challenging time. They have gone above and beyond my expectations with their care, thoughtfulness, communication and time given to help her settle in. The whole team are absolutely fabulous!

She has moved in permanently now and has been resident for 2 weeks. She is joining in and enjoying her new home. All the other residents also seem to be happy. It has really helped us as a family and we can now visit and sit and have a cup of tea!

From the first moment I walked into Ferrars Hall, I had a feeling that my mum would be safe in their hands. The staff have been such a huge support with the huge transition of moving a relative into a care home. My mum is very well looked after and this has given us huge peace of mind as a family. I would highly recommend Ferrars Hall.

My mother has recently spent 2 weeks at Ferrars Hall as she required respite care to support her recovery from a period of ill health. The manager's response to a very short notice request was superb and she did everything to sort out arrangements and make sure the room was located in the right area to aid her recovery. Staff all made her feel very welcome and were available if required, on hand to encourage integration without making her feel pressurised.

Mum made significant progress during her stay benefiting from attentive and caring staff who showed genuine interest in her wellbeing and responded to swiftly to any requests relating to medical support with the local surgery.

At the end of her stay, Mum had regained some of her confidence and health to be able to focus on her forthcoming move into sheltered accommodation knowing she was capable of independent living.

Thank you to all everyone at Ferrars Hall for providing such a homely environment.