Ferrars Hall Care Home

14 Ferrars Road, Huntingdon PE29 3AA
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9.7 95 Reviews
  • Ferrars Hall Care Home, Huntingdon
Ferrars Hall is a care home in the heart of Huntingdon providing residential care in luxury surroundings. The home has a warm, family atmosphere with a highly trained and caring staff team. Staff get to know residents and their families personally to provide personalised care taking into account residents' individual needs and preferences.

The care home has 66 large en-suite bedrooms, decorated to a very high standard. Ferrars Hall Care Home has it's own hair salon, café/bistro, cinema room, and numerous lounges and communal areas. Residents are encouraged to enjoy their hobbies and interests and a wide range of meaningful activities are available on a daily basis, from light exercise, crafts, gardening and trips out.

Ferrars Hall has built close links with the local community and often hosts events and meetings to encourage residents to maintain their links with local groups. Visitors are welcome at any time.

Ferrars Hall has its own Chef who works closely with residents and the care team to develop a weekly menu with a wide range of nutritious food suited to individual dietary requirements. The front of house team are on hand to provide drinks and refreshments throughout the day.
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Care Provided by Ferrars Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Ferrars Hall Care Home to find out the exact price for your requirements.

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferrars Hall Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Susan Dunnell (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • Ferrars Hall Care Home welcomes visitors at any time.

Parking

  • Ferrars Hall has a large car park situated in front of the home for visitors convenience.

Ferrars Hall Care Home Reviews (95)

9.7

Ferrars Hall Care Home has a Review Score of 9.7 (9.706) out of 10, based on 23 reviews in the last 2 years.
Over all time Ferrars Hall Care Home has 95 reviews.

Overall Experience
  • 84
  • 8
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Date Published
  • 95
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Reviewer Connection to Ferrars Hall Care Home
  • 42
  • 23
  • 4
  • 4
  • 4
  • 3
  • 3
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  • 1
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Total of 95, showing 61-80
Review from Paul T (Son of Resident) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Ferrars Hall for only a few weeks, so it is quite difficult for me to assess Ferrars Hall accurately and fairly as I have only visited her once due to Covid-19.
The Customer Relations Manager has been extremely helpful and shows a very positive and caring attitude towards the
family.
Reply from Hannah Louise Mills, Customer Relations Manager at Ferrars Hall Care HomeDear Paul, thank you so much for your review of Ferrars Hall. All-though your Mother has only been with us a short while, she is already a part of our big family, she is a pleasure to have with us, and we look forward to seeing you again very soon.
All the best.
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Review from Sally S (Daughter of Resident) published on 12 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been looking to move into a care home due to reduced mobility but things were sped up by the corona virus when she was discharged from hospital far too early; the customer relations manager was amazing and made our decision an easy one. Even though we couldn’t visit in person due to lockdown
she organised her first virtual tour so we could “Look around”, Mum moved in at the end of March and they made her comfortable and a lot of time was spent settling her in, managing her pain and making a trusting relationship with her. We were kept informed at all times of her progress and any concerns or how I would deal with things that arose. The team actively involved Mum in playing cards and dominoes and even things like colouring - being bed-bound this meant a lot to her. Food was catered for her specifically as she was unable to eat solid foods at the time and thought was put into the menu making it varied and highly nutritional. I can’t thank the team at Ferrars Hall enough for making her final days happy.
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Review from Nick T (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ferrars Hall since December last year. From the moment we visited for an introductory lunch she was made to feel welcome and at home. The staff show kindness and compassion at all times. The atmosphere is warm and welcoming, the facilities light, airy and very comfortable.
Even in these difficult times of the Coronavirus lockdown, the staff have gone out of their way to provide a safe and secure environment. On many occasions, they have gone beyond simply providing care to ensure that my mother's needs and desires are exceeded.
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Review from Sid (Son of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 30 months and during that whole time she was cared for in an exemplary way and on every visit to my mother, the home was extremely clean and I was made very welcome. I truly felt that all the staff genuinely cared and that her stay there was as safe, secure and comfortable
as possible. In addition, the food and cakes looked great.
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Review from Simon C (Son of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother stayed at Ferrars Hall for over three years and was always looked after with care and consideration. As her health declined, the carers kept up the good work. Although mum could be demanding at times, the carers just took it in their stride.
Earlier this year she had a stroke and as a result,
entered palliative care. The Ferrars Hall team pulled together, and agreed with the health authority, a package of support. They believed that rather than Mum being transferred from hospital to a nursing home where she knew nobody; that they were the best place to look after Mum, to ensure she had the best quality of life for her final days in the place she called home and with the carers she knew.


Many, many thanks; from my brother and I.

Reply from Hannah Louise Mills, Customer Relations Advisor at Ferrars Hall Care HomeThank you for your kind words, Simon. It was our pleasure to have cared for your wonderful Mum for so long. She is greatly missed.
With love from the Ferrars Family
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Review from Steph H (Daughter of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly a year now and I feel very lucky to have found such a wonderful home for her. I can’t fault the home; lovely bright and airy rooms, great food, a large communal area, plenty of activities, but most importantly, all of the staff are fantastic and really do live up to
their aim to be an extension of our family. It’s a great relief knowing that Mum is being cared for by such a dedicated team. I thoroughly recommend Ferrars Hall - it truly is a home from home.
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Review from J R (Daughter of Resident) published on 7 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to thank you and all the staff at Ferrar’s on behalf of my mum and myself. Despite not being on top form, Mum had a good experience staying with you and said all the carers and staff were lovely and very kind. She and I were impressed with the facilities and cleanliness too. It was a very
welcoming environment. Many thanks too for your updates while Mum was there, it was very reassuring for me to know that she was being looked after so competently while I was out of the country, so I was able to have a break. It did us both good.
Reply from Hannah Louise Mills, Customer Relations Advisor at Ferrars Hall Care HomeThank you for your review. It was a pleasure to have met your Mum and to have looked after her, albeit for a short time. We hope to see her back for another holiday in the near future.
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Review from Ann C (Daughter of Resident) published on 2 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were extremenly friendly and empathetic and patient with my family concerns for my mother. They dealt with all our queries efficiently and professionally. The level of care for my mum was very good, she was very supported emotionally and physically for the short time were at Ferrars Hall.
Whatever queries or concerns we had were addressed promptly and with due care.
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Review from Linda H (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received the very best care and was treated kindly and with respect. I found the staff all very pleasant and a few I got to know a little were absolutely lovely.
The home is clean and comfortable and felt safe, with plenty of lovely areas to sit relax and enjoy a cuppa.
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Review from Joe H (Regular Volunteer) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferrars Hall Care Home is a proud establishment of which in the future if I need care for myself I will be demanding that my family take me to Ferrars!


The home is not only stunning with its modern decor but the care is what makes this home superior. Even on my first visit to this home, I was instantly

greeted with a family feel, it smelt beautiful! Which is always a feature I keep in mind when visiting homes. Everyone was very 'team' and resident orientated and it was great to see.
Reply from Laura Mills, CRM Ferrars Hall at Ferrars Hall Care HomeThank you so much. You are welcome again anytime.
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Review from Ron W (Respite Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, nice surroundings. Well looked after. Would recommend this care home to friends and family.
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Review from Susan F (Daughter of Resident) published on 28 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into long-term respite care at Ferrars Hall a few weeks ago. I cannot praise the staff highly enough for the support they have given not just to my mum, but also to the rest of the family, helping us through quite a challenging time. They have gone above and beyond my expectations with
their care, thoughtfulness, communication and time given to help her settle in. The whole team are absolutely fabulous!
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Review from Elaine C (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was welcomed into Ferrars Hall Care Home on an ad hoc visit, but nothing was too much trouble. I was shown around and immediately and warmed to the environment. All the staff are engaging, welcoming and smile!
After initial reservations, I took my mother for a visit; she felt the same and could see
herself living there straight away.
She has moved in permanently now and has been resident for 2 weeks. She is joining in and enjoying her new home. All the other residents also seem to be happy. It has really helped us as a family and we can now visit and sit and have a cup of tea!
Reply from Laura Mills, CRM Ferrars Hall at Ferrars Hall Care HomeThank you so very much for such kind feedback. We are all very lucky to have such a lovely lady and you all join our happy family.
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Review from Cassandra F (Daughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment I walked into Ferrars Hall, I had a feeling that my mum would be safe in their hands. The staff have been such a huge support with the huge transition of moving a relative into a care home. My mum is very well looked after and this has given us huge peace of mind as a family. I
would highly recommend Ferrars Hall.
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Review from Carol P (Daughter of Resident) published on 30 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently spent 2 weeks at Ferrars Hall as she required respite care to support her recovery from a period of ill health. The manager's response to a very short notice request was superb and she did everything to sort out arrangements and make sure the room was located in the right area
to aid her recovery. Staff all made her feel very welcome and were available if required, on hand to encourage integration without making her feel pressurised.


Mum made significant progress during her stay benefiting from attentive and caring staff who showed genuine interest in her wellbeing and responded to swiftly to any requests relating to medical support with the local surgery.


At the end of her stay, Mum had regained some of her confidence and health to be able to focus on her forthcoming move into sheltered accommodation knowing she was capable of independent living.


Thank you to all everyone at Ferrars Hall for providing such a homely environment.

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Review from Silvia D (Niece of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt needed dementia residential, I was recommended Ferrars Hall from a family member, I visited the home quite early before going to work. I was not only extremely impressed by the quality of the care home but also by the very warm welcome and excellent level of care given. The admin was very swift
in arranging my aunt's transfer and made her feel at home. Truly, a "home away from home"! The care home and level of care is definitely more than 5 stars and the staff are absolutely fantastic as they are always very attentive, supporting and very friendly. It's a superb place.
When I come over, we sit in the music room. There's an aviary and a family room for the grandchildren to visit. What more can you ask for?
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Review from Sue M (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went in for two week respite care recently after a short stay in hospital. The facilities at the home were akin to a five-star hotel, the staff were friendly, caring and very helpful.
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Review from Don E (Son of Resident) published on 3 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 88-year-old mother settled in after a brief respite session and loves the carers and her new home.
She used to live in a local bungalow within an almshouse charity complex but this year became unable to properly look after herself.
Ferrars have helped her find her feet again.
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Review from Peter R (Respite Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I live alone, I stayed for 2 weeks only to recover from a full replacement knee operation and received very satisfactory care and attention from the staff which hastened my recovery.
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Review from M C (Relative of Resident) published on 18 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited the home quite a few times now I can honestly say every time is a joy. Staff are always smiling and residents are happy, relaxed and sociable. The home is really focused on the residents and their families and those extra little homely touches shine through. Whether it’s movie night in
the cinema room, afternoon tea and cake in the dining room, or cuddles with little Berol the chihuahua, there is a warmth to this place which is far removed from the clinical environment you might get elsewhere. So much so, that I find it quite hard to leave after each visit!
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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Ferrars Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.706 for Ferrars Hall Care Home is calculated as follows: ( (200 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 272 Ratings = 4.706
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferrars Hall Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Billal

Billal West

Job Title: Chef Manager Joined: 2020

Billal is our chef manager who joined the team in March of this year, he has worked in A la carte restaurants which have gone on to win awards. Billal is excited and proud to be a member of the team here at Ferrars and help in enhancing the fine dining experience. He invests time into training all members of his team, ensuring the dining experience at Ferrars Hall Care Home is second to none.

Katie

Katie Peters

Job Title: Senior Customer Relations Manager Joined: 2022

Katie is our Senior Customer Relations Manager here at Ferrars Hall and the first point of contact for families and the local community. Katie is an experienced 'Dementia Friend' and loves getting to know residents and their families and supporting them through the transition of their loved ones into a care home.

Wellbeing

Wellbeing Team

Job Title: Activities and Wellbeing

Our Activities and Wellbeing team get to know each of our residents individually and work together to provide a wide range of fun, interesting and meaningful activities for people to enjoy. From singing and crafts to baking and gardening there is always plenty going on to keep people engaged, happy and enjoying life to the full.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferrars Hall Care Home to verify any information. View our terms and conditions. Ferrars Hall Care Home has an Enhanced Service - more info.