Ferrars Hall Care Home

My father's room spacious and clean with daily newspaper and garden room close by

Thank you again for keeping Mum safe and secure for the six week respite period.

After surgery, I needed to heal & relax slowly. Ferrars Hall has been most definitely the right place to do that. I will be happy to return if need be

The support of the staff and their kind and positive attitude has been excellent. Sometimes the main lounge can be quite noisy, so it's nice to have the garden room for some peace and quiet. The range of activities is good, but I haven't taken part in many yet as I've only been there for two weeks so far. Perhaps name badges for residents to help us get to know one another. Overall, I'd absolutely recommend it here.

I was informed mum settled in very well at the home. When I visited, I found the carers to be very understanding. Mum is treated with dignity and respect. There was an incident with a crochet blanket. I did not want it put in a tumble dryer, and it was. It came apart in a few places. It took me a long time to make. I'm sure I mentioned that I would wash and dry it.

The staff could not have been more accommodating, kind and attentive.

He has respect and dignity back, he has started to notice others again, and instead of being fearful, he has relaxed. The staff and carers at Ferrars Hall have all contributed to this positive shift, and I am so grateful to you all.

My mother arrived at Ferrars Hall last November and, much to my relief, has settled exceptionally well into her new home. This is down to a combination of things: the professionalism, attentiveness, patience and warmth of the staff; the excellent facilities; the entertainment organised for residents; and the delicious food (I am told!). A sincere thanks from Mum's family to all those who have contributed to this heartwarming and reassuring situation.

I am pleased how my brother is cared for he is very settled here. I have no complaints.

My wife has lived at Ferrars Hall for 9 months now. Before that she attended day care sessions twice a week for a year. This made the transition to residence very smooth as she knew the building and faces. She was welcomed and settled in very well. Despite her dementia she smiles and laughs more and has better mood than when at home with just me.

All the staff are simply wonderful. Cleaners, catering and carers always greet her by name, and often enquire about how I am doing too. I honestly can't imagine or wish for better care of her. We have no other family and I am confident that if I am unable to visit her, she will be well cared for.

The home has a very effective relationship with her GP surgery team and when medical issues arose, they were very prompt in calling for support from doctors and paramedics as well as keeping me informed at all times.

I visited a good number of care homes before choosing Ferrars Hall and have never regretted my choice.

I would like to say how grateful I am to all the staff at Ferrars Hall.Since my mum and dad became residents in February 2025 they have shown compassion , care and kindness above all expectations.My parents are now in a much better place , they are settled , happier and content and I have Ferrars Hall to thank for that.

Cleanliness and environment is of a high standard.

My mother has been a resident at Ferrars Hall for nearly two years. The facilities are excellent and the rooms and communal areas are kept clean, tidy and welcoming. The staff are kind and considerate

but often busy and short of time to give the extra time needed to some residents. They try hard with a varied activities programme available to residents and include families and carers. The food is adequate but sometimes looks a little bland and beige and extra, more exciting and colourful cuisine would make a change and perhaps be more tempting for some residents. Overall, I believe this to be the best place for my mother to be at this time in her life as she has supervision and care and the staff treat her and all the residents with dignity and respect.

My mum was cared for, for nearly three years. In all this time, she was given the best possible care and was very happy at Ferrars Hall. The home is beautiful and just like a hotel. The food was always freshly cooked with plenty of choices. The home was always beautifully kept, cleaned daily and always smelled fresh.

I have nothing but good to talk about Ferrars Hall. Everyone is so kind and nice to me its a real pleasure to call this my home. I am so happy to be here.

Impressed by the accessibility of the staff. Amenities good. Residents are cared for as people.

We have been so impressed that a potentially difficult transition has been so, so smooth. The communication help and care has all been excellent. A credit to all the team.

I felt great relief leaving my husband at Ferrars Hall after a difficult time with dementia much worse. His room is very comfortable. I am impressed with the cleanliness and freshness of the home each time I visit. The staff are really caring and I admire them as it must be really difficult at times on their shift. It is hard to visit my husband in this situation and I feel worse after a bad day. The staff though are very friendly and supportive which helps. My sons and I feel happy that my husband is in Ferrars Hall and we chose the home that is so good.

The carers are so kind and helpful even when they are stretched beyond with their duties. The majority of the staff are excellent, but there are some passengers and some who are unprofessional. The cleaning staff are cleaning somewhere all of the time when I am visiting. Food and drinks are excellent considering the numbers and clientele being catered for. They are very kind to let me have my meals with my husband, beautifully served on a table for 2. The room for entertaining our family and friends is excellent. The activities are excellent but could do with some in the long evenings.

My aunt has been in Ferrars Hall since May 2023. My aunt settled in straight away and seems very comfortable and content in the home. The home is extremely clean, the food is good, and the facilities are great. However, the biggest asset of the home is the staff - all of them from those working in reception to the Managers to the care staff are exceptional. The staff are always welcoming and friendly and excellent with the residents. The home undertakes a lot of activities with the residents and visits out into the community. The home has also helped us manoeuvre through the complex social care funding processes which has helped relieve a lot of the stress involved.