The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.
Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.
The experienced Ferndown team get...
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.
Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.
The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
Contact Ferndown Manor to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ferndown Manor for full pricing details and T&Cs.
Ferndown Manor has a Review Score of 9.8 (9.818) out of 10, based on 53 reviews in the last 2 years.
Over all time Ferndown Manor has 188 reviews.
We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.
We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.
Occasional staff shortage.
Occasional staff shortage.
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.
We conduct a full dependency analysis for each resident,...
We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.
We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.
The management are approachable. I think there is an obvious shortage of care staff.
The management are approachable. I think there is an obvious shortage of care staff.
We conduct a full dependency analysis for each resident, which...
We are grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.
He wasn't there long sadly but the care he got was second to none. It's a beautiful...
A big thank you to you all.
Very impressed with Ferndown Manor. The place has a lovely atmosphere. It is very clean and well managed, the staff are all very friendly and welcoming. I think it is a perfect nursing home. The staff are very attentive to patients needs.
Very impressed with Ferndown Manor. The place has a lovely atmosphere. It is very clean and well managed, the staff are all very friendly and welcoming. I think it is a perfect nursing home. The staff are very attentive to patients needs.
Very friendly and helpful staff.
Very friendly and helpful staff.
Beautiful rooms, very clean.
Beautiful rooms, very clean.
Making the residents at ease, a friendly hospitable place.
Making the residents at ease, a friendly hospitable place.
When I brought my mother to the home for respite care, she was very miserable and not well. Over the course of time, she has improved in helath and beginning to involve herself in activities. The nursing staff have been excellent in the care given and encourage her...
When I brought my mother to the home for respite care, she was very miserable and not well. Over the course of time, she has improved in helath and beginning to involve herself in activities. The nursing staff have been excellent in the care given and encourage her and prasied her as they were seeing her improve her mobility 100% for all at Ferndown Manor.
Once the resident had settled and the carers knew the resident's requirements, then the care was the best that you could receive. The home is more like a hotel than a care home.
Once the resident had settled and the carers knew the resident's requirements, then the care was the best that you could receive. The home is more like a hotel than a care home.
An excellent care home. My husband has been a resident for approx. 10 weeks and I have always been very pleased with all aspects of Ferndown Manor. Helpful, caring, well informed nursing care.
An excellent care home. My husband has been a resident for approx. 10 weeks and I have always been very pleased with all aspects of Ferndown Manor. Helpful, caring, well informed nursing care.
Overall, my experience was very good. Although a variety of activities were available I choose not to participate, hence the "satisfactory" score. The chefs deserve an "excellent" as they presented delicious meals despite my rather awkward diet and appeared to enjoy doing so. It was a delight to...
Overall, my experience was very good. Although a variety of activities were available I choose not to participate, hence the "satisfactory" score. The chefs deserve an "excellent" as they presented delicious meals despite my rather awkward diet and appeared to enjoy doing so. It was a delight to observe the love, patience and sensibility with which the residents were treated and some obviously appreciated this. The management and staff were not insensitive to sadness but were professional. I was so grateful for the peace, quiet, loving kindness, cheerfulness and care received during my 2 and a half week convalescence. I shall return many positive memories of residents, the dedicated staff (and management) as they worked during a very hot summer, in very hot uniforms. Thank you all so much.
Following a difficult few months, my aunt and uncle arrived at Ferndown at the end of April. The staff could not have been more helpful, thoughtful and caring. I have great peace of mind now knowing my uncle is safe and comfortable.
Following a difficult few months, my aunt and uncle arrived at Ferndown at the end of April. The staff could not have been more helpful, thoughtful and caring. I have great peace of mind now knowing my uncle is safe and comfortable.
Mum thinks the staff are kind and helpful and so do our family.
Mum thinks the staff are kind and helpful and so do our family.
I walked into Ferndown Manor and knew immediately that it was the only care home that I wanted my Mum to live in. My Mum relocates from Herefordshire to Dorset so this was an even greater transition. Ferndown Manor has never disappointed me. My family and I visit on a daily basis and we are made to...
I walked into Ferndown Manor and knew immediately that it was the only care home that I wanted my Mum to live in. My Mum relocates from Herefordshire to Dorset so this was an even greater transition. Ferndown Manor has never disappointed me. My family and I visit on a daily basis and we are made to feel part of everything. It has become a home from home for all of us.
This was my first respite break and I was understandably nervous about what it would be like staying in a nursing home in my early 30's. I needn't have worried - I've had a fantastic time! The staff have been wonderful, meeting all my needs and making me feel very comfortable, the food has been...
This was my first respite break and I was understandably nervous about what it would be like staying in a nursing home in my early 30's. I needn't have worried - I've had a fantastic time! The staff have been wonderful, meeting all my needs and making me feel very comfortable, the food has been terrific and I've been kept busy being entertained by the lifestyle team and the wonderful residents. I can't wait to come back again next time!
The staff are very welcoming and always go above and beyond to ensure my nan and...
Ferndown Manor isn't just a care home - it's a home - our home.
Ferndown Manor is a beautiful home with lovely caring staff and an excellent deputy. (Have never met the Home Manager nor has she introduced herself.) The staff are what make this home. Activities are poor with no proper plan due to no activity leader, however, this has now been addressed so...
Ferndown Manor is a beautiful home with lovely caring staff and an excellent deputy. (Have never met the Home Manager nor has she introduced herself.) The staff are what make this home. Activities are poor with no proper plan due to no activity leader, however, this has now been addressed so hopefully, going forward, more for the residents to do. A beautiful home and overall we are happy.
Thank you for your positive feedback and excellent scores, and particularly for your kind words regarding our team at Ferndown Manor – we’re very pleased that you and your aunt are happy with the home. You say that you have not been able to meet the home manager - we were surprised by this...
Thank you for your positive feedback and excellent scores, and particularly for your kind words regarding our team at Ferndown Manor – we’re very pleased that you and your aunt are happy with the home. You say that you have not been able to meet the home manager - we were surprised by this statement as the manager does have an open door policy and as home manager is always in and around the home making sure residents and the team are happy and supported – however, she would also be more than happy to arrange a meeting at a time that’s convenient to you. I would also like to reassure you that in regards to activities, although we’re very happy to have a new lifestyle lead recently join our team, that we have always had a full activities plan in place – this changes weekly and is in full display around the home, given to every resident, and sent out to families via email. In fact, we believe our activity programme is one of the best, and we’re proud that all our home team work together to make this happen. Our activities are planned and developed with residents, making sure they reflect their wishes and interests and include both group activities as well as one-to-one sessions. Recent activities have included visits from professional entertainers, school groups, art sessions, visits from PAT dogs and other animals (including alpacas, which residents loved), as well as regular trips out in our minibus. We’re very proud of our reputation for excellence (as evidenced by our recent carehome.co.uk Top 20 award), which reflects all the hard work of the team, as well as residents, to make Ferndown Manor one of the best care homes in the South West. Thank you once more for your recommendation of Ferndown Manor.
We have been generally very happy with the care received. The staff are very friendly and attentive and the environment is comfortable.
We have been generally very happy with the care received. The staff are very friendly and attentive and the environment is comfortable.
A modern facility with light and bright rooms, very clean and tidy. Very pleasant surroundings and communal rooms. Good food. The staff were all very professional and friendly and were all keen and committed to assisting residents.
A modern facility with light and bright rooms, very clean and tidy. Very pleasant surroundings and communal rooms. Good food. The staff were all very professional and friendly and were all keen and committed to assisting residents.
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I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District...
I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.
I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.
In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.
Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.
My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.
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