Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 169 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1690
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1955
  • RESPITE Self-Funded Residential Care: from £1805
  • RESPITE Self-Funded Residential Dementia Care: from £1900
  • RESPITE Self-Funded Nursing Care: from £2070
  • RESPITE Self-Funded Nursing Dementia Care: from £2165

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Ferndown Manor for full pricing details and T&Cs.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (169)

9.8

Ferndown Manor has a Review Score of 9.8 (9.758) out of 10, based on 39 reviews in the last 2 years.
Over all time Ferndown Manor has 169 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 169, showing 141-160
Review from Michael A (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A modern facility with light and bright rooms, very clean and tidy. Very pleasant surroundings and communal rooms. Good food. The staff were all very professional and friendly and were all keen and committed to assisting residents.
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Review from Matthew S (Grandson of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with my experience of Ferndown Manor. The facilities are excellent. The staff extremely helpful and happy to help. The general atmosphere is very happy and positive.
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Review from Sarah D (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home. Staff are wonderful in looking after my dad. Would recommend them to anyone.
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Review from J S (Son-in-law of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that my mother-in-law has settled and is very happy in her new environment/home. The facilities are excellent and residents have a good range of activities and visits. All staff are very friendly and helpful. We always feel welcome when we visit.
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Review from Michael P (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how my mother has settled in she is looking so much better now she has 24hr care. Every time we visit the staff are so helpful and welcoming and my mother is relaxed and happy.
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Review from M S (Sister of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor has fully come up to expectations after my first viewing at the open day a year ago. The staff are working tirelessly even though they are now short-staffed which I am assured is being addressed. Well done to everybody.
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Review from A B (Grandson of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has settled extremely well and has a better quality of life. All the staff are lovely and always around to help. The atmosphere is always warm and welcoming which makes it a lot nicer for me and my nan. I couldn't imagine anywhere better. My mum spent months and months trying to find a place
like this.
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Review from Karen C (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly. Staff are fantastic. Lovely to have a new modern, designed care home.
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Review from M H (Wife of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Weakness in care staff.
To create continuity it would help for the manager to visit from time to time.
Reply from Samantha Debenham, Marketing Support Administrator at Ferndown ManorThank you for taking the time to review Ferndown Manor, and in particular for your excellent scores which we’re delighted to see. In regards to your comments around continuity and the care team, I understand that a senior member of staff has been in contact and I hope we have been able to allay your concerns. I would like to assure you that the home manager, as well as the deputy manager, spend time on each suite in the home regularly, including with your loved one. As a new home we have also recently opened up a new suite in the home, and some of the team have moved across to the new area – this is to ensure that our experienced staff are available and supporting our new team members whilst they settle in – this also means that all residents have some familiar faces alongside our new recruits, whom we are sure residents will get to know quickly. I would also like to assure you that the home manager also operates an open door policy, so you are welcome to speak with her or another member of the management team if you have any questions, concerns or feedback at any time.
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Review from E M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very much welcomed and reassured that my mum will be well looked after by the staff here.
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Review from S B (Friend of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, beautiful gardens and rooms with lots of staff.
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Review from Colin W (Friend of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, got a taste of a 4* hotel. It seemed quite friendly as an outsider looking in. The gardens looked nice, and had a nice feel.
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Review from J A (Son of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean smart home. Staff are friendly and welcoming.
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Review from David B (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be very satisfied with the ongoing care of my mother.
I find all the staff friendly and respectful.
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Review from Sue S (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my mother during her two-week respite care was excellent. She had very poor mobility issues upon admission and by the end of the two week period, she was walking unaided. She was happy at the home and made many friends there.
The staff were attentive to all her needs
in a caring way respecting her wishes and dignity.
Thank you, Ferndown Manor, for improving my mother's health and well being.
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Review from Rebecca L (Daughter of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, caring home, very clean. The place is like a hotel. The food is lovely and alcohol is provided. The staff treat the residents in a very caring manner.
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Review from David A (Son of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, helpful and attentive staff. Facilities are excellent. The building appears well designed with wide corridors and plenty of open spaces. We had lunch and the food was very good. It is a nice clean home as it should be with only seven residents, hopefully this standard can be maintained
when the home is full.
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Review from Carole H (Niece of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt is currently on respite care. We cannot fault the standard of information and communication which is especially helpful as we live a distance away.
The care she is receiving is excellent. Staff show care, compassion, understanding and humour.
The activities are varied and geared towards
the interests of residents. Visitors are warmly welcomed.
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Review from Lucy R (Daughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been absolutely delighted with the care for mum on her 2-week respite stay. All the staff have been so friendly and welcoming.
Mum has felt safe and well cared for. The food has been of a very high standard and this has motivated mum to eat (normally has a poor appetite). Her room was the standard
of a 5* hotel, immaculately clean and all new furnishings, as indeed are the premises as a whole. Mum had the opportunity to go on trips and take part in activities. She was encouraged and came out of her room and engaged with the team and other residents. Having experienced other care homes, I cannot recommend Ferndown Manor enough. This absolutely offers the best care in the Bournemouth area.
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Review from Sarah A (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and relieved to find such a beautiful and caring dementia home for my mum. The staff are all very helpful and kind and respectful.
This is my mum's second stay here and she is already settling in with much personal attention.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Ferndown Manor is calculated as follows: ( (358 Excellents x 5) + (91 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 459 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (119)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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