Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 154 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1498
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1838
  • Self-Funded Nursing Dementia Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1498
  • RESPITE Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Nursing Care: from £1838
  • RESPITE Self-Funded Nursing Dementia Care: from £1928

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

9.8

Ferndown Manor has a Review Score of 9.8 (9.757) out of 10, based on 37 reviews in the last 2 years.
Over all time Ferndown Manor has 154 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 154, showing 121-140
Review from T T (Daughter of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I walked into Ferndown Manor and knew immediately that it was the only care home that I wanted my Mum to live in. My Mum relocates from Herefordshire to Dorset so this was an even greater transition. Ferndown Manor has never disappointed me. My family and I visit on a daily basis and we are made to
feel part of everything. It has become a home from home for all of us.
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Review from A H (Respite Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first respite break and I was understandably nervous about what it would be like staying in a nursing home in my early 30's. I needn't have worried - I've had a fantastic time! The staff have been wonderful, meeting all my needs and making me feel very comfortable, the food has been terrific
and I've been kept busy being entertained by the lifestyle team and the wonderful residents. I can't wait to come back again next time!
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Review from Billie D (Granddaughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are extremely impressed with the facilities and service at Ferndown Manor.
As soon as my nan arrived earlier this month. She settled in instantly.
It was clear to see how happy and relaxed she felt.
The staff are very welcoming and always go above and beyond to ensure my nan and her
visitors are comfortable.
Ferndown Manor isn't just a care home - it's a home - our home.
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Review from D C (Niece of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor is a beautiful home with lovely caring staff and an excellent deputy. (Have never met the Home Manager nor has she introduced herself.) The staff are what make this home. Activities are poor with no proper plan due to no activity leader, however, this has now been addressed so hopefully,
going forward, more for the residents to do. A beautiful home and overall we are happy.
Reply from Amy Wilson, A D at Ferndown Manor

Thank you for your positive feedback and excellent scores, and particularly for your kind words regarding our team at Ferndown Manor – we’re very pleased that you and your aunt are happy with the home. You say that you have not been able to meet the home manager - we were surprised by this statement as the manager does have an open door policy and as home manager is always in and around the home making sure residents and the team are happy and supported – however, she would also be more than happy to arrange a meeting at a time that’s convenient to you. I would also like to reassure you that in regards to activities, although we’re very happy to have a new lifestyle lead recently join our team, that we have always had a full activities plan in place – this changes weekly and is in full display around the home, given to every resident, and sent out to families via email. In fact, we believe our activity programme is one of the best, and we’re proud that all our home team work together to make this happen. Our activities are planned and developed with residents, making sure they reflect their wishes and interests and include both group activities as well as one-to-one sessions. Recent activities have included visits from professional entertainers, school groups, art sessions, visits from PAT dogs and other animals (including alpacas, which residents loved), as well as regular trips out in our minibus. We’re very proud of our reputation for excellence (as evidenced by our recent carehome.co.uk Top 20 award), which reflects all the hard work of the team, as well as residents, to make Ferndown Manor one of the best care homes in the South West. Thank you once more for your recommendation of Ferndown Manor.

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Review from William S (Nephew of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been generally very happy with the care received. The staff are very friendly and attentive and the environment is comfortable.
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Review from Michael A (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A modern facility with light and bright rooms, very clean and tidy. Very pleasant surroundings and communal rooms. Good food. The staff were all very professional and friendly and were all keen and committed to assisting residents.
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Review from Matthew S (Grandson of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with my experience of Ferndown Manor. The facilities are excellent. The staff extremely helpful and happy to help. The general atmosphere is very happy and positive.
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Review from Sarah D (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care home. Staff are wonderful in looking after my dad. Would recommend them to anyone.
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Review from J S (Son-in-law of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased that my mother-in-law has settled and is very happy in her new environment/home. The facilities are excellent and residents have a good range of activities and visits. All staff are very friendly and helpful. We always feel welcome when we visit.
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Review from Michael P (Son of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with how my mother has settled in she is looking so much better now she has 24hr care. Every time we visit the staff are so helpful and welcoming and my mother is relaxed and happy.
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Review from M S (Sister of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor has fully come up to expectations after my first viewing at the open day a year ago. The staff are working tirelessly even though they are now short-staffed which I am assured is being addressed. Well done to everybody.
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Review from A B (Grandson of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has settled extremely well and has a better quality of life. All the staff are lovely and always around to help. The atmosphere is always warm and welcoming which makes it a lot nicer for me and my nan. I couldn't imagine anywhere better. My mum spent months and months trying to find a place
like this.
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Review from Karen C (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly. Staff are fantastic. Lovely to have a new modern, designed care home.
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Review from M H (Wife of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Weakness in care staff.
To create continuity it would help for the manager to visit from time to time.
Reply from Samantha Debenham, Marketing Support Administrator at Ferndown Manor

Thank you for taking the time to review Ferndown Manor, and in particular for your excellent scores which we’re delighted to see. In regards to your comments around continuity and the care team, I understand that a senior member of staff has been in contact and I hope we have been able to allay your concerns. I would like to assure you that the home manager, as well as the deputy manager, spend time on each suite in the home regularly, including with your loved one. As a new home we have also recently opened up a new suite in the home, and some of the team have moved across to the new area – this is to ensure that our experienced staff are available and supporting our new team members whilst they settle in – this also means that all residents have some familiar faces alongside our new recruits, whom we are sure residents will get to know quickly. I would also like to assure you that the home manager also operates an open door policy, so you are welcome to speak with her or another member of the management team if you have any questions, concerns or feedback at any time.

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Review from E M (Daughter of Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We felt very much welcomed and reassured that my mum will be well looked after by the staff here.
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Review from S B (Friend of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, beautiful gardens and rooms with lots of staff.
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Review from Colin W (Friend of Resident) published on 12 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, got a taste of a 4* hotel. It seemed quite friendly as an outsider looking in. The gardens looked nice, and had a nice feel.
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Review from J A (Son of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean smart home. Staff are friendly and welcoming.
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Review from David B (Son of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be very satisfied with the ongoing care of my mother.
I find all the staff friendly and respectful.
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Review from Sue S (Daughter of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention given to my mother during her two-week respite care was excellent. She had very poor mobility issues upon admission and by the end of the two week period, she was walking unaided. She was happy at the home and made many friends there.
The staff were attentive to all her needs
in a caring way respecting her wishes and dignity.
Thank you, Ferndown Manor, for improving my mother's health and well being.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ferndown Manor is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 437 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndown Manor to verify any information. View our terms and conditions. Ferndown Manor has an Enhanced Service - more info.