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Ferndown Manor

110 Golf Links Road, Ferndown, Dorset BH22 8DA
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The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown

Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,794
Residential Dementia CareFrom £1,690From £1,900
Nursing CareFrom £1,860From £2,092
Nursing Dementia CareFrom £1,955From £2,199

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (187)

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9.8

Ferndown Manor has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years. Over all time Ferndown Manor has 187 reviews.

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Showing 187 reviews matching selected criteria
Review from C S (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card
Overall Experience

Staff are warm, friendly and approachable towards relatives. Carers always offer us a hot drink when we sit with my mum on a visit. The room is clean, light and airy. Carers put classical radio on as this is Mum's favourite type of music. Carers keep us updated with how Mum is doing i.e. drinking/eating etc. The care home is like a 5-star hotel, doesn't have the normal 'care home' feel. Fantastic range of activities available to residents.

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Review from S B (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card
Overall Experience

Nothing has been too much trouble. The most pleasant and welcoming surroundings. The staff contact me if there is anything my mother needs bringing in to her. Just excellent service with smiles all the time.

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Review from G T (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

Our experience with Ferndown Manor was absolutely top-notch. They gave my father dignity and showed him kindness and compassion. The staff never complained once at the number of family visitors, or of the pressure on nurses when our father required intensive twenty-four hour nursing. The effort they put into making sure he has the very best possible bed was so reassuring. The facilities are outstanding. There is ample space for visitors and family to relax informally. The constant provision of refreshments sounds a small detail but meant a lot to us. Senior management staff deserve particular mention. We can't speak too highly of their professionalism yet kindness.

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Review from Eileen M (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card
Overall Experience

It is a pleasure to visit Mum as she is happy most of the time. She is well cared for and everyone knows her. Her room is bright and cheerful. She enjoys the food although it has to be liquidised. She enjoys a trip out in the minibus.

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Review from M P (Wife of Resident) published on 17 September 2019 Submitted via Postal Card
Overall Experience
Staff all cheerful and smart.
The room allocated to my husband was very thoughtfully selected as we have a larger, devoted family.
He was cared for in every possible way in the highest quality of nursing.
The food was excellent and refreshment facilities excellent.

Beautiful ensuite. Call bell answered promptly.

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Review from K C (Wife of Resident) published on 17 September 2019 Submitted via Review Postal Card
Overall Experience

As soon as my friend and I walked into Ferndown Manor we both fell in love with the surroundings and how clean, decor was amazing, with a very relaxed and homely feel. We were greeted by a knowledgable lady at reception, she said 'have you made an appointment?', we said no, 'but if you would like to have a cup of coffee, the Customer Relations Manager would be with us in about 30 minutes. He came and met us in a very professional manner, he took us in a private room to discuss about having my dear, terminal husband to make it his home as he was too ill to be nursed at home. The home is excellent in every way. It's very clean, staff always available and can never do enough for you. Food is five star. My husband has a comfortable room, almost like his own room at home. Well done Ferndown Manor and all it's caring staff.

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Review from D B (Friend of Resident) published on 11 September 2019 Submitted via Postal Card
Overall Experience

My friend has been a resident since December 2018 and is very happy here. As his dementia continues to progress, although not self-motivated, he is encouraged to take part in the numerous activities and outings. His general experience is of being well cared for and not unkempt. If there are any problems regarding his care, informing of minor health problems, falls etc, we are always contacted promptly.

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Review from H C (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card
Overall Experience
All staff are friendly, welcoming and supportive. They know about my mum's special health and care needs and the majority of staff also address me by my name too. My mum has settled well into a residential style environment and is grateful that all her needs are met. She is happy to be here.

Whilst missing her own home she knows this is now the best place for her.

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Review from N B (Nephew of Resident) published on 12 July 2019 Submitted via Postal Card
Overall Experience

My experience of Ferndown Manor has been a highly positive one. My aunt has found a home with security, care and compassion and is also very supportive towards the family as we are all experiencing the sad decline into dementia. My aunt may not be the most co-operative person, however, all of the staff strive to ensure her continued participation in meaningful activities.

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Review from Helen H (Mother of Resident) published on 11 June 2019 Submitted via Postal Card
Overall Experience
My daughter comes here for respite care so that I can have a break.
The setting is fantastic and her care is exemplary, I know she is safe and her wellbeing is at the top of the staff's agenda.
They go the extra mile to ensure she is comfortable.
She feels part of the Ferndown family as soon as she arrives.
The nursing staff are able and willing to look after her very complex needs and are always professional and very thorough in all they do.

I wish I could stay there!

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Review from R H (Husband of Resident) published on 30 May 2019 Submitted via Postal Card
Overall Experience

What I saw was good and all staff were very polite.

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Review from Roger P (Son of Resident) published on 30 May 2019 Submitted via Postal Card
Overall Experience

Mother has improved immeasurably since she has been a resident. Put on weight, which was very necessary, became calmer and more sociable rather than being isolated at home. The staff have so much patience with all the residents.

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Review from Sue G (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card
Overall Experience

My father came to Ferndown Manor following a fall which exacerbated his Alzheimers's and other medical condition. I did this reluctantly due to poor support and care we had received n the past. I was amazed at Ferndown Manor. The care, particularly nursing care (which Dad needs due to 4 chronic illnesses) is second to none. The staff are all caring and very special people. For the first time in 6 years, I feel relaxed knowing he is in safe and capable hands.

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Review from J S (Friend of Resident) published on 22 May 2019 Submitted via Postal Card
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My friend in her 90's has been in for respite care twice in the last 12 months. Her health and happiness are extremely important to her family.

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Review from Brian K (Son of Resident) published on 24 March 2019 Submitted via Postal Card
Overall Experience
Since my mother has been a resident for end of life care. She has been treated with dignity and first-class care. We could not have wished for her to be in a better place.

Nothing is too much trouble for the staff, also how they treat the relatives. Nothing is too much trouble.

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Review from S G (Friend of Resident) published on 8 March 2019 Submitted via Postal Card
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Lovely clean place and everyone extremely nice and caring.

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Review from Claire B (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card
Overall Experience
My father likes it here. They look after him well and he enjoys talking to the younger staff as they tell him about their families.

The only comment he would have would be that the breakfasts are not as good as other meals.

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Review from Terry F (Partner of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

Everyone is so thoughtful and caring. Nothing is too much trouble. The room and care home are nice and modern, clean and tidy. You always get a lovely warm welcome from the staff on reception. The food is delicious and the chef will come and ask your likes and dislikes. All of the staff from management to the cleaners are efficient and welcoming. The nurses are wonderful. A real home from home.

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Review from Robert S (Power of Attorney of Resident) published on 25 February 2019 Submitted via Postal Card
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The resident is very well cared for - all the staff are most helpful and friendly.

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Review from D E (Sister of Resident) published on 25 February 2019 Submitted via Postal Card
Overall Experience

We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ferndown Manor.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ferndown Manor.

Meet the Team (1)

Sara Muslin
Sara MuslinJob Title Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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