Ferndown Manor, Ferndown, Dorset
Ferndown Manor, Ferndown, Dorset
Ferndown Manor, Ferndown, Dorset

Located in Ferndown, Dorset, Ferndown Manor is a new, purpose-built care home, which opened in February 2017.

The 75-bed care home offers round-the-clock residential, dementia, nursing and short-term respite care, provided by an experienced and skilled care team in luxurious surroundings. 

All bedrooms are en-suite and facilities include a cinema, hair salon and a coffee-shop. Residents also benefit from regular organised activities and outings.

Group: Care UK Nursing & Residential Care Services

Person in charge: Janet Lewis (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 75

Rooms with ensuite WC: 75

Facilities & Services: Palliative Care • Day Care • Respite Care • Wheelchair access • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Ferndown Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Ferndown Manor has a Review Score of 9.9 (9.893)

The Review Score of 9.9 (maximum of 10) for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Ferndown Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.893 for Ferndown Manor is calculated as follows: ( (226 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 252 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 22 Reviews ÷ 15 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferndown Manor?

  • Extremely LIKELY
    18
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferndown Manor

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Weakness in care staff.
To create continuity it would help for the manager to visit from time to time.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Debenham, Marketing Support Administrator at Ferndown Manor responded to this review on 14 Nov 2017:

Thank you for taking the time to review Ferndown Manor, and in particular for your excellent scores which we’re delighted to see. In regards to your comments around continuity and the care team, I understand that a senior member of staff has been in contact and I hope we have been able to allay your concerns. I would like to assure you that the home manager, as well as the deputy manager, spend time on each suite in the home regularly, including with your loved one. As a new home we have also recently opened up a new suite in the home, and some of the team have moved across to the new area – this is to ensure that our experienced staff are available and supporting our new team members whilst they settle in – this also means that all residents have some familiar faces alongside our new recruits, whom we are sure residents will get to know quickly. I would also like to assure you that the home manager also operates an open door policy, so you are welcome to speak with her or another member of the management team if you have any questions, concerns or feedback at any time.

We felt very much welcomed and reassured that my mum will be well looked after by the staff here.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent staff in a wonderful care home. My mother has settled in so well and could not be happier. Thank you for looking after her so well.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean smart home. Staff are friendly and welcoming.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I continue to be very satisfied with the ongoing care of my mother.
I find all the staff friendly and respectful.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and attention given to my mother during her two-week respite care was excellent. She had very poor mobility issues upon admission and by the end of the two week period, she was walking unaided. She was happy at the home and made many friends there.
The staff were attentive to all her needs in a caring way respecting her wishes and dignity.
Thank you, Ferndown Manor, for improving my mother's health and well being.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A lovely, caring home, very clean. The place is like a hotel. The food is lovely and alcohol is provided. The staff treat the residents in a very caring manner.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly, helpful and attentive staff. Facilities are excellent. The building appears well designed with wide corridors and plenty of open spaces. We had lunch and the food was very good. It is a nice clean home as it should be with only seven residents, hopefully this standard can be maintained when the home is full.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Aunt is currently on respite care. We cannot fault the standard of information and communication which is especially helpful as we live a distance away.
The care she is receiving is excellent. Staff show care, compassion, understanding and humour.
The activities are varied and geared towards the interests of residents. Visitors are warmly welcomed.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely place, beautiful gardens and rooms with lots of staff.

How likely would you be to recommend Ferndown Manor? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

We have been absolutely delighted with the care for mum on her 2-week respite stay. All the staff have been so friendly and welcoming.
Mum has felt safe and well cared for. The food has been of a very high standard and this has motivated mum to eat (normally has a poor appetite). Her room was the standard of a 5* hotel, immaculately clean and all new furnishings, as indeed are the premises as a whole. Mum had the opportunity to go on trips and take part in activities. She was encouraged and came out of her room and engaged with the team and other residents. Having experienced other care homes, I cannot recommend Ferndown Manor enough. This absolutely offers the best care in the Bournemouth area.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased and relieved to find such a beautiful and caring dementia home for my mum. The staff are all very helpful and kind and respectful.
This is my mum's second stay here and she is already settling in with much personal attention.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good care home - staff very caring and friendly.

How likely would you be to recommend Ferndown Manor? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff were very helpful and attentive when we were viewing for respite placement. My dear friend has since decided to stay as a permanent resident and I'm confident and happy that he will receive the best of care.

Management and staff keep me fully informed at all times.

A big thank you to you all for making a stressful and emotional decision a bit easier with continued support.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very positive start to my mother's stay. All the staff are very caring, helpful, understanding and very professional in all they do.

The food looks excellent as are the facilities and activities. All the family are very happy with the choice of Ferndown Manor.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant. Excellent staff and facilities.

How likely would you be to recommend Ferndown Manor? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Approach since my mother-in-law has been in the home has been exceptional in all aspects of care, catering and general well being. All the nursing staff are very friendly and nothing is too much trouble. My wife and I have visited several times during the period she has been in the home and each time she has been happy and at ease. It appears that her health has improved since being here.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has settled in really well. I have every confidence that she is now safe and well cared for. She has stimulation and is far more involved than she was when at home.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum always maintained she did not want to go into a care home, so when her care needs increased and I had exhausted everything I could to keep her at home safely I visited 23 care homes, but became increasingly despondent I would not find the right home for mum. I then visited Ferndown Manor and was overwhelmed by the understanding, commitment and kindness shown by the team, in addition to the wonderful spacious but homely surroundings. My mum went for respite and settled better than I could ever have imagined due to the commitment of the team, and within a short time was asking if she had to leave. Mum is very happy, more active, social and her confidence continues to grow. I did not believe mum could ever be this happy and settled in a care home.

Additionally, the level of support given to me through this very difficult process has been exceptional.

Outstanding in all ways and a massive thank you to everyone at Ferndown Manor for making this possible.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent home, got a taste of a 4* hotel. It seemed quite friendly as an outsider looking in. The gardens looked nice, and had a nice feel.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

I think that Ferndown Manor is a lovely place. The staff are very caring and kind.
My mother is registered as blind and they have gone out of their way to accommodate her needs.

How likely would you be to recommend Ferndown Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This was a place of welcome, with excellent care. My friend has a lovely bright room overlooking the garden. I would recommend her if one can afford it.

How likely would you be to recommend Ferndown Manor? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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