Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 156 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.

Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1690
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1955
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1690
  • RESPITE Self-Funded Nursing Care: from £1860
  • RESPITE Self-Funded Nursing Dementia Care: from £1955

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

9.7

Ferndown Manor has a Review Score of 9.7 (9.714) out of 10, based on 35 reviews in the last 2 years.
Over all time Ferndown Manor has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 156, showing 1-20
Review from Sue D (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was a resident of Ferndown from 31/8/23 - 15/9/25. We chose Ferndown after visiting 13 homes in Dorset & Wales and being impressed with 2 weeks' respite earlier in 2023. Mum became increasingly unwell from July, and it was a huge relief that she could spend the last weeks of her life in her own
room being looked after by people who knew her little quirks. She died peacefully at 57 15/9/25 with me by her side - the staff improvised a bed so I could stay, and her care in those last days was outstanding. Thank you to all the team & front of house for helping us through this hard time.
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Thank you so much for taking the time to share these kind words and reflections about your mum's time with us. It means a great deal to know that she was able to spend her final weeks surrounded by…read more
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Review from K W (Relative of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every member of staff is caring, and they look after the residents very well. The staff always have time to speak to relatives and visitors. The staff are lovely!
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Thank you so much for your kind words. It's wonderful to hear that you feel your loved one is so well cared for and that our team always has time for residents and visitors alike. I'll be sure to…read more
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Review from M T (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Thank you ever so much for your lovely words! We're so grateful you took the time to share this amazing feedback. Welcoming families and making them feel at ease is exactly what we strive for so it's…read more
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Review from S B (Daughter of Resident) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the Reception staff who always go out of their way to enable me to speak to my Mum.
Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Thank you for your lovely feedback, we really appreciate it. Our reception team will be delighted to know their extra efforts have made a difference in keeping you connected with your mum. Thanks…read more
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Review from Jean R (Respite Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing very
good. Activity folk are excellent at all lengths and abilities. The patience of all staff was amazing!! (As I had been in the caring system myself) Food was a little nursery style. Butched and puds very good. Not much fruit, though. Very efficiently served and cleared away. Room was good (room meal time please). Clean at all times. I was able to get around on my 3 wheeler, too. Thank you. 6 stars ******
Reply from Samantha Debenham, Reviews Team at Ferndown Manor
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our…read more
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Review from Jon L (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A brilliant thank you to the customer relations manager and her support staff for being so welcoming and professional in their approach. Nothing too much trouble.
Also a big thank you to the nursing staff who were so diligent and compassionate during my stepmother's brief stay.
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Your review honestly made my day! It was such a pleasure to meet you and be able to help during your stepmother's stay with us. We know how important those little touches of care and compassion are,…read more
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Review from Susan P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the facilities & staff were very helpful & obliging. Nothing is too much trouble. My dad has excellent treatment & help here during his 2-month stay. When he departed, there was total care & respect to him & we found everyone to be compassionate & caring. Thank you to everyone for everything.
Reply from Gemma Houghton, Reviews Team at Ferndown Manor
Thank you so much for taking the time to leave such thoughtful and generous comments. We're truly touched by your kind words about the care provided by our team at Ferndown Manor.It's incredibly…read more
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Review from Michael A (Son of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We viewed several homes in the area and my sister her husband a decent one we all agreed on this one. Definitely not disappointed the staff are all very friendly and approachable for and queries that we have regarding Mums care and well-being your always greeted by a friendly receptionist and the management
are particularly good at sorting out any questions you have. Mum has top level care and is invited to join in on any activities that are happening on that day, there is always something good going on with the activities staff. The home is always clean and smells good unlike some that I have visited and the coffee shop is a good area for a chat with other residents families. Mum seems to be happy staying at the home and did make some nice friends when she first moved there. All in all 10/10.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thank you for your very positive comments about your Mum's care and about the whole team at Ferndown Manor. We are very pleased you chose us as your Mum's new home. It is our pleasure to look after…read more
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Review from D T (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has stayed at Ferndown Manor several times over the past three years for respite and has settled in really well. She has found all members of staff very friendly and caring. Food and facilities are are also very good.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thank you for taking the time to post your lovely comments.Your mum is always very welcome at Ferndown Manor. Her smile, positivity and bubbly personality light up each day for the whole team. We look…read more
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Review from H B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ferndown Manor for just over a year now, and she is very happy. There are always lots of lovely activities for her to take part in, she particularly likes music and the visits from various performers and loves animals. As a family, we are so grateful that mum is able to live here
as she is safe, happy and very cared for. Ferndown Manor has a very friendly atmosphere and all the staff across the board are amazing. Thank you all so much.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thank you very much for taking the time to leave us feedback about your Mum's, and your experience of Ferndown Manor. It continues to be our pleasure to care for your Mum and we are pleased that she…read more
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Review from Z A (Friend of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the
bed and if there is not you have to sit on the bed.
Reply from Samantha Debenham, Reviews Team at Ferndown Manor
Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to…read more
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Review from S S (Daughter-in-law of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident
at Ferndown Manor which is all attributed to the comments above.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's…read more
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Review from Louise B (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferndown Manor is an excellent care home. The management and all members of staff are always kind, helpful and extremely supportive. My mother has had several respite stays over the past year and l have had the pleasure of getting to know many of her carers. The home is clean, well run and offers so
many things such as hairdressing, chiropody, a lovely coffee shop, various activities for the residents and their families, and delicious, varied nutritious meals. l felt that my mother was always safe, well cared for and treated with the utmost dignity and respect. Thank you to everyone.
Reply from Robin Hill, Home Manager at Ferndown Manor
Thank you for your comments which are greatly appreciated by the whole team, especially those who helped care for your Mother during her respite stays at Ferndown Manor.
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Review from Kay S (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum and I have found the staff to be caring and kind towards her. She is comfortable and looked after her well. However mum would love to be able to chat with a staff member each day, although she realises that the staff are very busy.
Reply from Samantha Debenham, Reviews Team at Ferndown Manor
Thank you for taking the time to leave your lovely feedback for Ferndown Manor, your feedback will be greatly appreciated by the team. I am pleased to read that you have found the staff to be caring…read more
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Review from Alison F (Daughter of Resident) published on 1 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom moved into the home in June 2024. Since that date she has settled in well enjoys the activities and is much more like 'My old mum'. The care given is exemplary and always given with a smile.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thanks for this lovely review. After her many visits 'testing us out !'....it has been our pleasure having your fabulous Mum make Ferndown Manor her home. She has certainly livened things up and…read more
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Review from S C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally happy with the care dad receives. The staff take time to get to know him and tailor the care accordingly. Minor concerns about the inconsistency of activities on offer, this is due to unavailability of staff, particularly at weekends. Food seems good and plenty of variation. Facilities starting
to show their age although maintenance staff are excellent. Non-care staff (chefs, reception, housekeeping) all show care and compassion to residents. Management often invisible.
Reply from Samantha Debenham, Reviews Team at Ferndown Manor
Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the…read more
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Review from Margaret T (Wife of Resident) published on 7 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Huge thanks to the managment team and all your brilliant staff (including the chefs and catering staff) who took care of my husband whilst he stayed with you for respite during September. He hasn't stopped talking about how wonderful everything and everyone were - so much kindness came his way making
his 'holiday' a real pleasure, he was very reluctant to leave. This all helped our family and myself to cope with my hospitalisation knowing that he was safe, happy and so well cared for in such a beautiful home from home. Please relay our heartful thanks to all.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Many thanks for your lovely comments. It was lovely having your husband with us and he certainly did settle in at Ferndown Manor, not at all concerned when his stay was extended to allow you time to…read more
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Review from G L (Son of Resident) published on 3 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming rest home, with a lovely atmosphere. The staff are always happy and efficient, everywhere clean and tidy. My mum came out looking better than when she went in. The food was good (including the cakes!) and well received. Her only gripe was being woken up at 22.00 for her medication -
she's used to taking it at 20.00.
Reply from Reviews Team, Reviews Team at Ferndown Manor
Thank you for taking the time to comment on your Mum's stay at Ferndown Manor, she did say she enjoyed her stay and might return on another occasion for a break, we look forward to welcoming her…read more
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Review from J D (Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have no complaints about any of the staff or the way I am treated. I am very happy here.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thank you for your comments. We are so pleased you chose to make your home here at Ferndown Manor....from the whole team.
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Review from D S (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, the team build great relationships with the patients and families, becoming an extended part of your family as well.
The home is always clean and staff do an excellent job helping the families cope with the difficult circumstances their loved ones are experiencing. Highly recommend
the home.
Reply from Robin Hill, Reviews Team at Ferndown Manor
Thanks for your words. Your Mum is much loved by the care team and glad to hear we all try to help not just with Mum but also support you through her care journey. The team at Ferndown Manor.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Ferndown Manor is calculated as follows: ( (306 Excellents x 5) + (96 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 413 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

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Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

Frequently Asked Questions about Ferndown Manor

What types of Care is Ferndown Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ferndown Manor have?

There are 75 Single Rooms.

What are the Facilities & Services at Ferndown Manor?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ferndown Manor to the centre of Ferndown?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndown Manor to verify any information. View our terms and conditions. Ferndown Manor has an Enhanced Service - more info.