Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 154 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1498
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1838
  • Self-Funded Nursing Dementia Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1498
  • RESPITE Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Nursing Care: from £1838
  • RESPITE Self-Funded Nursing Dementia Care: from £1928

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (154)

9.8

Ferndown Manor has a Review Score of 9.8 (9.757) out of 10, based on 37 reviews in the last 2 years.
Over all time Ferndown Manor has 154 reviews.

Overall Experience
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Reviewer Connection to Ferndown Manor
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Total of 154, showing 41-60
Review from Ursula A (Wife of Resident) published on 1 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband arrived at Ferndown Manor for nursing care until we had everything in place at our house. It became clear after one week that he was deteriorating. He was cared for very well, and I and the family shared nights with him from then on. All staff were very helpful in helping me to still get
him home if possible. Recommended private caring companies etc, while continuing excellent end-of-life care. All very good. Helped us to get him home.
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Review from Nigel R (Son of Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 84-year-old father went to Ferndown Manor a year ago this week.
He has gone from needing round-the-clock care for several months to the point where we started taking him out of his room for the first time in months.
Slowly his round-the-clock care was removed, and the home dealt with hiccups and
issues with patience and compassion.
Every time I visit, I am met by caring, compassionate and happy staff who take a genuine interest in all the residents; it is very clean and kept to a high standard.
Recently, I was told that my father has improved so much he has moved to a more independent area.
I am certain their quality of care has played a huge part in his achievement.
I am not an expert on standards or types of care homes, but from what I have learnt about Ferndown Manor is that I can honestly recommend them to anyone in a similar position to what we were.
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Review from M D (Granddaughter of Resident) published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the 60's event was great! Really well put together and I had such a great time, so did my nan! well done guys. Thank you.
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Review from John S (Partner of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited three days each week. Found all staff very helpful in every way. I realise, in a perfect world, we would have one member of staff per each client and that is not economical. I particularly liked the idea of one way in and out. On the whole, well handled and well done! Have not answered the section
of value for money, as am not privy to this section.
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Review from Richard S (Son of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lifestyle team do an excellent job with the quality and variety of activities which gave the resident a much-improved quality of life. The trip to London on the minibus was ambitious, veg well organised and great fun.
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Review from M A (Son of Resident) published on 10 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent - they go above and beyond to take care of my parents and deal with any issues they may have. Management are accommodating and takes any requests seriously and address any needs special thanks for being a positive and helpful force for good. I love and appreciate the staff.
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Review from Sheran A (Daughter of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor is lovely, from the ambience, facilities and caring, friendly staff. My parents are safe and well cared for so I have no worries about their wellbeing.
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Review from Allan H (Respite Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was at Ferndown Manor for respite care and was very impressed with the home as a whole. The staff were excellent and looked after me very well, all the staff were very professional and friendly. The home was very clean and tidy
I would have preferred a more varied menu to choose from.
Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your wonderful comments for the care and support we provide here at Ferndown Manor. We are delighted that you enjoyed your stay with us. At Ferndown Manor we endeavour to offer a range of dishes that meet all residents’ preferences, with at least two choices of main course. Our chefs ensure that alternative menu options are always available, and if there is nothing that appeals to you on the menu, they will happily cook something different upon request. Thanks again for taking the time to leave a review, we appreciate your feedback.

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Review from Lorraine C (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor has exceeded my expectations. The staff are not only sympathetic and caring, they are enthusiastic and fun! All the staff (and many other residents and their families) have become friends and every visit is enjoyable. My dad's medical needs are specific and required additional staff training,
which the management team were willing to endorse and provide. Now my dad is in the best health he has been in since his accident and I am so grateful to everyone at Ferndown Manor for taking care of my dad and supporting my family. We can now look forward and smile again!
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Review from Ida C (Respite Resident) published on 7 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was very comfortable. Staff are caring and supportive. Relaxed feeling and very highly professional at the same time. I look forward to future respite care in the summer.
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Review from Valerie J (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father resided at Ferndown Manor for 18 months. He was well cared for, and he was able to choose different food other than the menu and host family in his room with refreshments. The staff were aware of his blindness and did their best to accommodate this. Overall, very happy with the service and
facilities.
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Review from J C (Friend of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ferndown Manor is a lovely home, which I highly recommend. The care staff are friendly, helpful and caring. The home is always clean and the activities are amazing. Whenever I visit, I am always made very welcome.
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Review from Jennifer R (Sister-in-law of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
How on earth do I begin to tell you how I feel about Ferndown Manor and all they mean to me and our family - Since my sister-in-law arrived at the home, we know she is safe and so well cared for by everyone there. She is happy and for this, I am eternally grateful.
Thank you - Thank you all.
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Review from Emma J (Friend of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndown Manor is so welcoming on every visit. The care staff are so encouraging, friendly and caring. The home is always very clean and it amazes me as it's always buzzing with activity!
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Review from L C (Daughter of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very pleased with the high standard of care my mother has received at Ferndown Manor.
All the staff we encounter are friendly and helpful.
Her cares are kind and thoughtful, and the nursing care is excellent. We have also been delighted to see her taking part in a range
of activities. We all feel she is being very well looked after - many thanks.
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Review from B T (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad came to Ferndown directly from the hospital. He was struggling with motivation and with walking. Since his stay of circa six weeks, dad has much improved. The staff at Ferndown Manor are all very friendly and caring, allowing dad to settle in well.
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Review from Joanna T (Granddaughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot say thanks enough to the staff that looked after my grandmother. At first, it was very difficult for her, but with the kindness, help, care and love from the team here, she began to relax and enjoy her time here; the activities, the company and the friendships she made. She had one particular
carer that she took to very well. So thank you all for what you did for her and an extra special hugs and thanks to the carer my gran bonded with. On behalf of the family, thank you.
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Review from Steve W (Son of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was terminally ill with brain cancer and spent his last couple of months being cared for by the superb team at Ferndown Manor. By team, I include everyone from the highly professional nurses to the duty carers to the 1-1 care support assistants who spent entire 12-hour shifts with him to the
cleaning teams who kept the premises spotless, to laundry workers and all the people who usually go unmentioned in reviews. The staff showed exceptional kindness, patience and humility at all times despite my father's occasionally challenging behaviour caused by his illness.
I had the opportunity of seeing at close hand exactly what happens during a 24 hour day as I spent many weekends staying in the home. I witnessed at first hand how professional, compassionate and well-managed the staff were, Emergencies were dealt with in a calm but effective manner and my father's needs were supported 24/7 despite the pressures and demands made on hard-working but clearly passionate people.
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Review from Wendy S (Daughter of Resident) published on 24 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted to Ferndown Manor in December 2019 to spend his last few weeks. However, such was the care, compassion and love shown by the staff, my dad made a recovery and was able to enjoy another two and a quarter years of life. Apart from the excellent care, during his time at the home, my
dad loved the activities that were laid on including dancing with the help of a carer, holding a live owl, taking part in the armistice celebrations and lots more. I regularly took dad out for trips to the shops and rides in the car and he was always welcomed back with open arms by the staff and other residents who always took an interest. My dad also enjoyed spending time sitting by the reception desk, chatting to the receptionists about what was going on, as if he was still in his old office. Most importantly, my dad never lost his dignity at any moment. In summary, I highly recommend Ferndown Manor and would not hesitate to recommend this home.
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Review from R P (Son of Resident) published on 2 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents with differing medical conditions have spent the past two weeks in Ferndown Manor on a respite contract, which we will now make permanent due to their care needs. I can highly recommend all aspects of Ferndown Manor but the overwhelming one is the level of care and compassion they receive
from the management team and all the lovely staff, and the level of great communication we receive as family members.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ferndown Manor is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 437 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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