Search...

Ferndown Manor

110 Golf Links Road, Ferndown, Dorset BH22 8DA
Care UK Logo
Jobs
Ferndown Manor logo
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown

Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get...  

Loading travel time

Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,794
Residential Dementia CareFrom £1,690From £1,900
Nursing CareFrom £1,860From £2,092
Nursing Dementia CareFrom £1,955From £2,199

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (187)

Submit a Review
9.8

Ferndown Manor has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years. Over all time Ferndown Manor has 187 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Ferndown Manor
Loading...
Showing 187 reviews matching selected criteria
Review from Susan P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card
Overall Experience

We found the facilities & staff were very helpful & obliging. Nothing is too much trouble. My dad has excellent treatment & help here during his 2-month stay. When he departed, there was total care & respect to him & we found everyone to be compassionate & caring. Thank you to everyone for everything.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to leave such thoughtful and generous comments. We're truly touched by your kind words about the care provided by our team at Ferndown Manor.It's incredibly important to us that residents and their loved ones feel supported, respected and cared for at every...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael A (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

We viewed several homes in the area and my sister her husband a decent one we all agreed on this one. Definitely not disappointed the staff are all very friendly and approachable for and queries that we have regarding Mums care and well-being your always greeted by a friendly receptionist and the management are particularly good at sorting out any questions you have. Mum has top level care and is invited to join in on any activities that are happening on that day, there is always something good going on with the activities staff. The home is always clean and smells good unlike some that I have visited and the coffee shop is a good area for a chat with other residents families. Mum seems to be happy staying at the home and did make some nice friends when she first moved there. All in all 10/10.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your very positive comments about your Mum's care and about the whole team at Ferndown Manor. We are very pleased you chose us as your Mum's new home. It is our pleasure to look after your Mum, and I hope you continue to enjoy your visits, even if it does involve helping the Lifestyle team set up for events during your visits!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D T (Daughter of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

Mum has stayed at Ferndown Manor several times over the past three years for respite and has settled in really well. She has found all members of staff very friendly and caring. Food and facilities are are also very good.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to post your lovely comments.Your mum is always very welcome at Ferndown Manor. Her smile, positivity and bubbly personality light up each day for the whole team. We look forward to welcoming her again soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from H B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

My mum has been in Ferndown Manor for just over a year now, and she is very happy. There are always lots of lovely activities for her to take part in, she particularly likes music and the visits from various performers and loves animals. As a family, we are so grateful that mum is able to live here as she is safe, happy and very cared for. Ferndown Manor has a very friendly atmosphere and all the staff across the board are amazing. Thank you all so much.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your Mum's, and your experience of Ferndown Manor. It continues to be our pleasure to care for your Mum and we are pleased that she is so happy here as well as you and the family are in her living with us. You are a special loving family and we are proud to receive your comments and recommendation. Thank you from all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Z A (Friend of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the bed and if there is not you have to sit on the bed.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to maintain a comfortable and pleasant environment for both residents and their families.We appreciate...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter-in-law of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident at Ferndown Manor which is all attributed to the comments above.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's care since moving to the home. We strive every day to make our residents lives as fulfilled as...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise B (Daughter of Resident) published on 16 December 2024 Submitted via Website
Overall Experience

Ferndown Manor is an excellent care home. The management and all members of staff are always kind, helpful and extremely supportive. My mother has had several respite stays over the past year and l have had the pleasure of getting to know many of her carers. The home is clean, well run and offers so many things such as hairdressing, chiropody, a lovely coffee shop, various activities for the residents and their families, and delicious, varied nutritious meals. l felt that my mother was always safe, well cared for and treated with the utmost dignity and respect. Thank you to everyone.

Reply from Robin Hill, Home Manager at Ferndown Manor

Thank you for your comments which are greatly appreciated by the whole team, especially those who helped care for your Mother during her respite stays at Ferndown Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Kay S (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card
Overall Experience

Mum and I have found the staff to be caring and kind towards her. She is comfortable and looked after her well. However mum would love to be able to chat with a staff member each day, although she realises that the staff are very busy.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for taking the time to leave your lovely feedback for Ferndown Manor, your feedback will be greatly appreciated by the team. I am pleased to read that you have found the staff to be caring and kind towards your mum and that you feel she is looked after well. This is of the upmost...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

Generally happy with the care dad receives. The staff take time to get to know him and tailor the care accordingly. Minor concerns about the inconsistency of activities on offer, this is due to unavailability of staff, particularly at weekends. Food seems good and plenty of variation. Facilities starting to show their age although maintenance staff are excellent. Non-care staff (chefs, reception, housekeeping) all show care and compassion to residents. Management often invisible.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the staff take time to get to know him. This feedback will be greatly appreciated by the team. I would to...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret T (Wife of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

Huge thanks to the managment team and all your brilliant staff (including the chefs and catering staff) who took care of my husband whilst he stayed with you for respite during September. He hasn't stopped talking about how wonderful everything and everyone were - so much kindness came his way making his 'holiday' a real pleasure, he was very reluctant to leave. This all helped our family and myself to cope with my hospitalisation knowing that he was safe, happy and so well cared for in such a beautiful home from home. Please relay our heartful thanks to all.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for your lovely comments. It was lovely having your husband with us and he certainly did settle in at Ferndown Manor, not at all concerned when his stay was extended to allow you time to get back on your feet. We hope to see you both again soon. The Ferndown Manor team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G L (Son of Resident) published on 3 November 2024 Submitted via Postal Card
Overall Experience

A very welcoming rest home, with a lovely atmosphere. The staff are always happy and efficient, everywhere clean and tidy. My mum came out looking better than when she went in. The food was good (including the cakes!) and well received. Her only gripe was being woken up at 22.00 for her medication - she's used to taking it at 20.00.

Reply from Reviews Team, Reviews Team at Ferndown Manor

Thank you for taking the time to comment on your Mum's stay at Ferndown Manor, she did say she enjoyed her stay and might return on another occasion for a break, we look forward to welcoming her again! The Ferndown Manor Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Resident / Service User) published on 31 October 2024 Submitted via Postal Card
Overall Experience

I have no complaints about any of the staff or the way I am treated. I am very happy here.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your comments. We are so pleased you chose to make your home here at Ferndown Manor....from the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience
Excellent care home, the team build great relationships with the patients and families, becoming an extended part of your family as well.

The home is always clean and staff do an excellent job helping the families cope with the difficult circumstances their loved ones are experiencing. Highly recommend the home.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for your words. Your Mum is much loved by the care team and glad to hear we all try to help not just with Mum but also support you through her care journey. The team at Ferndown Manor.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J W (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

The staff at Gould Ward were excellent, caring, kept my updated regarding my mother's dementia. They should be rewarded they all went the extra mile. All staff at Ferndown Manor always polite and smiling. Please give everybody a good pay rise as they are the front of the team.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your lovely words. We were so sorry to lose your Mum this year. She used to like a good chat about her life and the places she'd lived. We and the residents miss you and doggies visiting very much too! The Ferndown Manor team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B L (Respite Resident) published on 8 October 2024 Submitted via Postal Card
Overall Experience

Overall very good experience

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Brian W (Respite Resident) published on 11 July 2024 Submitted via Postal Card
Overall Experience

I have really had a good experience staying at Ferndown Manor Care Home. The level of care has been first-class. Social activities were really enjoyable as I usually do not attend any when I am at home. I shall miss the company and staff and hope to come for respite again.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thanks for your words. We are so glad you enjoyed your time at Ferndown Manor...you'd be welcome back anytime! Best regards from the whole team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

Absolutely pleased with the package of care received by my father over the past year. Even as he lost physical capacity he was treated so well. The social side of this care home is second to none. All the staff are so kind and friendly. Safe, clean, bright environment with a lovely secluded garden.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P W (Wife of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

From the moment my husband moved into Ferndown Manor I knew I had chosen well. He was always kept neat and clean as was the home. He had clean white sheets and towels and the basin and toilet were spotless. The staff were caring and considerate of the gentleman he was. He enjoyed the food, and on occasion, we ate together. Nothing was too much trouble. He enjoyed the activities the entertainment staff organised, always coming up with new ideas tailored to him. I couldn't have chosen a better place for him to end his life, surrounded by caring people in his own room overlooking the garden. Not only did they care for him but for me too. They included me in his life and were so compassionate when he passed.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D C (Son of Resident) published on 16 May 2024 Submitted via Postal Card
Overall Experience

Excellent care since the home opened 7 years ago. Friendly and attentive, good communication about residents' situation.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to leave us feedback about your experiences at Ferndown Manor since your association began. As you know we rightly set a high standard for ourselves, so we are very pleased that you feel we have lived up to your expectations in looking after your Mum all these years....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D A (Partner of Resident) published on 28 March 2024 Submitted via Postal Card
Overall Experience

This was a good experience for my partner having not been in respite care before. He was very well cared for in the two weeks he stayed. The nurses were amazing, very reassuring, and kind to him. The only problem with the TV not working properly is this is an item he likes to watch, my 1 suggestion is that a satellite TV would be a better option as there is more variety of programs.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you very much for taking the time to write a review for Ferndown Manor and for your kind comments regarding our nursing team and the high standard of care provided for your partner during his recent respite stay. We apologise for the inconvenience with the TV not working correctly and we are...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ferndown Manor.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ferndown Manor.

Meet the Team (1)

Sara Muslin
Sara MuslinJob Title Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ferndown Manor to verify any information. View our terms and conditions. Ferndown Manor has an Enhanced Service -what an Enhanced Service includes.