Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 154 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1498
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1838
  • Self-Funded Nursing Dementia Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1498
  • RESPITE Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Nursing Care: from £1838
  • RESPITE Self-Funded Nursing Dementia Care: from £1928

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (154)

9.8

Ferndown Manor has a Review Score of 9.8 (9.757) out of 10, based on 37 reviews in the last 2 years.
Over all time Ferndown Manor has 154 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
  • 53
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Total of 154, showing 61-80
Review from K S (Grandson of Resident) published on 4 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Grandmother came to Ferndown Manor for a respite stay of seven days. She came home on the sixth day.
Superficially Ferndown Manor is excellent. The staff are very friendly to visiting family. The Home is cleaned and maintained to an impeccable standard.
However, my Grandmother did not receive
the personal care that was agreed that she required during her pre-admission assessment. She was very anxious not to trouble the carers because they were so busy. Family members repeatedly asked for assistance to be offered to her, but this was not done within a reasonable length of time. As a result, my Grandmother became increasingly distressed and came home early.
I appreciate that Covid-19 has added significant pressure to the healthcare sector. However, as a former Health Care Assistant of over 8 years who worked in a high-end care home, I would not consider Ferndown Manor to be a 'luxury' care home. I agree with the CQC's current assessment that Ferndown Manor "Requires Improvement".
Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

Thank you for your feedback and for the positive scores around the cleanliness and facilities we offer at Ferndown Manor. We always strive to provide the very best care for residents and we are sorry to hear that your experience has not met your expectations on this occasion. Your feedback is important to us and we regret that your concerns were not brought to our attention at the time so that we could have addressed the issues and put actions in place to improve your Grandmother’s experience whilst she was staying with us. We do take your concerns seriously and have passed your comments to the home manager.

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Review from Alan C (Friend of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He came to Ferndown Manor just over two weeks ago after a 14-week stay in hospital. His care has been first class. It's a pity Ferndown Manor staff didn't work in the hospital, as his care would have been far superior to that which he received. A big thumbs up to all the staff at Ferndown Manor.
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Review from K C (Friend of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent services, friendly staff.
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Review from S N (Wife of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband entered Ferndown Manor from the hospital for end of life care in the final steps of Parkinson's Disease. He was treated with gentle, loving care by all the staff and kept spotlessly clean and comfortable. When the family and I visited, we were treated with great kindness and sensitivity.
We could not have asked for better treatment for the end of his life.
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Review from E D (Daughter of Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has benefitted from the excellent facilities and professional, pleasant care staff at Ferndown Manor. I would have no hesitation in recommending attending Ferndown Manor for either respite care or moving in as a permanent resident. The care team have breathed my mother as an individual, tailoring
her care to her specific needs.
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Review from G D (Respite Resident) published on 18 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel restored after respite care here and its connection to everyday life and how better to manage it. I am no longer anxious every day about problems and I have developed a strong feeling about how to cope with everyday things. Importantly, I am realistic about what I can do and am more respectful
of my age and the limitations it presents.
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Review from Graham C (Son of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 89-year-old mother was in need of urgent respite care after my father was unexpectantly admitted to the hospital. Her mobility had been limited to a wheelchair. The staff at Ferndown Manor responded fantastically and care arrangements were made extremely quickly. We were able to visit the modern,
exceptionally clean and comfortable Home at Ferndown Manor and the General, Business and Clinical Managers were very attentive to mum’s needs – planning her care with detail and purpose. Throughout her stay, the staff were kind and focused on mum’s needs and, as we had hoped, rehabilitated her to walking with a frame when she was strong enough to manage. She enjoyed her stay of two months, for which we are very grateful.
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Review from H F (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My elderly parents moved into Ferndown Manor for a 14 week period following a substantial leak in their bungalow. This was a very upsetting and stressful time for them. From day one, they were welcomed into the home and have been cared for in an excellent manner. They were lucky to be able to stay together
in a lovely large twin bedded room with an ensuite and lounge area. During their stay, they have has a few health issues. These were dealt with quickly and efficiently. All the staff are doing a wonderful job.
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Review from A S (Son-in-law of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial contact with Ferndown Manor, we were made to feel very welcome and from then on, the care and communication from all the team was exemplary. Sadly my mother-in-law passed away in their care and at all times to this moment, we were treated with the utmost care. I cannot recommend the
care home highly enough and cannot thank them all enough.
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Review from M S (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Ferndown Manor very quickly after being discharged from hospital. Mum was unable to manage at home on her own. I rang Ferndown and they had a room available. I couldn't have found a better care home in my mind. The staff went above and beyond to make Mum's last few days as good as
possible (only 2 weeks) before she passed away. Excellent all round. Mum never experienced any activities.
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Review from D K (Sister of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to say as the home has been closed to visitors for some time due to both lockdown and infection, and my sister and myself are not on a website so cannot do Zoom. Have had one to tone phone talks which have been very helpful, though at times confusing. Feel sister is well looked after, staff
are caring and always cheerful, and if there is any change in sisters condition, myself and other members of the family are informed promptly. Feel sister is safe, warm and well card for.
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Review from G W (Husband of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent a great deal of time in the home with my wife, I experienced firsthand all the activities. The nurses and carers are angels without a doubt. The chef must have come from The Savoy. I live in hope that I will find a cobweb somewhere in the home so that I can have something to complain about.
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Review from C C (Son of Resident) published on 4 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In these current very challenging times, we continue to be humbled by the love, care and compassion shown to our mum. The care staff are amazing and the care shown to our mum is exemplary. We cannot speak highly enough of all the staff at the home. We know that mum couldn't be living in a better place
and we are truly grateful.
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Review from Fran L (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother left the hospital in August 2020 and was admitted to Ferndown Manor with many health issues including bad delirium. Within 2-weeks with the constant support and care shown to her by all the wonderful nurses and other staff, her delirium disappeared and I began to see my dear mum return to
her normal, happy and friendly self. She began to love living there and constantly told me how happy she was. Unfortunately, she passed away just after Christmas. Her end was extremely peaceful, and my husband and I were at her bedside with two of her wonderful carers and nurses. I'll never forget the quality of care shown to Mum and us at all times, which has helped us so much in coming to terms with losing her. Thank you again, Ferndown Manor.
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Review from J W (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
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Review from Sheila F (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care and love, support, shown towards my father, nothing was too much trouble.
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Review from C O (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been a resident until very recently. She was well looked after for nearly two years. I was deeply moved by the care and love shown to her in recent months and that all views and consideration was given 100% as she neared her end of life in what was a really difficult circumstance, re the pandemic.
I can't thank you all enough.
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Review from S B (Niece of Resident) published on 28 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We had a situation with my Aunt that we needed an emergency care facility. Ferndown Manor/Care UK managed to be immediate help and assistance. We were able to get her in within 24 hours and we received a huge amount of support from all the staff to understand and get through the initial settling in
process. Staff were amazing and alleviated our anxieties hugely. Thank you.
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Review from Lorna P (Niece of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Ferndown Manor Care Home, you are greeted with a feeling of a relaxed, happy and safe atmosphere. The decor is very tastefully done with a design that gives you the feeling you're staying in a top star hotel, yet keeping in touch with the residents' needs and safety. Staff are
always on hand and appear very happy within their role which in turn reflects onto the residents who, as well, appear happy and content. My aunt is very happy to be staying the rest of her days at Ferndown Manor and to me that says it all.
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Review from G S (Stepdaughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is well designed and has good facilities. I found the staff thin on the ground and only a few care workers who do the job well. This is the second time in a few months that there has been lockdown becare of the norovirus or similar. This I find quite disturbing! I feel I constantly have to
check that things are done for my stepfather and again it's the same staff that get things done. I'm hoping the new manager will do a good job.
Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate for each resident’s needs, 24 hours a day, seven days a week. However, we do take your concerns and feedback extremely seriously and would like to thank you for taking the time to share your views - we will arrange for our new manager at the home to get in touch and discuss this further with you in person.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ferndown Manor is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 437 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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