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Ferndown Manor

110 Golf Links Road, Ferndown, Dorset BH22 8DA
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The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown

Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get...  

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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,794
Residential Dementia CareFrom £1,690From £1,900
Nursing CareFrom £1,860From £2,092
Nursing Dementia CareFrom £1,955From £2,199

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (187)

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9.8

Ferndown Manor has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years. Over all time Ferndown Manor has 187 reviews.

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Showing 187 reviews matching selected criteria
Review from G M (Nephew of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience

Our relatives and us have been welcomed with smiles and offers to help. Our relative has a nice room with her own pictures put up on the walls. So far, everyone is friendly, caring and helpful. Keeping us informed of her health and well being. Always smiling and going above and beyond.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your positive and uplifting review, it really means a lot. We are so pleased that you relative has her familiar personal comforts which helps makes it feel like home. It is wonderful to hear the team are supporting you and I know they will be so happy to hear your very lovely feedback. Thank you again and we look forward to seeing both again soon. Best wishes.

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Review from Amelia S (Respite Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience
Thank you for the opportunity to report how I feel about Ferndown Manor.

I have just come home after a respite for two weeks. I have enjoyed some of the daily activities and the laughs with the staff over some of the answers! Every one of the staff are kind and goes the extra mile!!

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

We cannot thank you enough for your lovely review, it really means a lot and I know the team will be delighted to hear your very kind words. It was an absolute pleasure to have you stay with us and we are looking forward to welcoming you again soon. Best wishes from us all.

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Review from R S (Husband of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Thank you.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you for taking the time to review us, it is truly appreciated. It is always lovely to see you and we look forward to your next visit. Best wishes from us all.

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Review from J A (Son of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

Ferndown Manor is a very caring and compassionate care home. Staff are always considerate and helpful. Facilities are excellent.

Both my parents have been residents, both short term for respite and long term and the staff have been caring and considerate. It gives peace of mind that they will be given the care and attention that they can no longer get at home.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

We can't thank you enough for taking the time to write this lovely review. It means so much for our staff who work tirelessly ensuring our residents are cared for and happy and our families too. We are pleased that this gives you peace of mind with the knowledge that your parents are safe and happy. Thank you again for your kind words. Best wishes from us all.

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Review from Susan W (Daughter of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience

Mum is receiving excellent care in every way. She has lived at Ferndown Manor for just over a month. As a family, we find it a welcoming and happy place. We are reasured that mum has constant care, is safe and can take part in organised activities as she likes. Everything was taken care of as Mum made the move. From our first enquiries, all staff were friendly and offered coffee and cakes in the bistro. It is sometimes busy with residents, staff, visiting children, and even dogs. A lovely vibe. Mum looks so well, taking pride again in herself. She chats with others in the dining room, building new friendships. She has a calm room with plenty of daylight, and has made it her own with her favourite possessions. Mum says she can't fault anything. Good to see her settled.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your lovely feedback, it really means a great deal to us. We’re so pleased to hear how well your mum has settled in and that she’s happy, enjoying the company, and making the most of everything here at Ferndown Manor. I know mum has made new friends, she looks so happy and...  

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Review from Jane D (Daughter of Resident) published on 28 April 2026 Submitted via Website
Overall Experience

My mum has been a resident for almost 6 weeks now. The staff made here feel very welcome and she has settled in very well. Mum has found the staff friendly, caring and respectful. She enjoys all the activities and joins in whenever possible. In fact all who visit my mum have been made to feel welcome and the café area has an at home feel about it. The grounds are well kept as are the communal areas and mum has a very nice room. I cannot fault the care she receives here. My family viewed several care homes on mum's behalf before settling on Ferndown Manor, which we ultimately chose because of its overall atmosphere and felt it was the best match for mum's personality.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

We can't thank you enough for taking the time to write such a lovely review. We are delighted to hear that your mum has settled so well and that she feels welcomed, cared for and supported by our team. It’s particularly encouraging to know she enjoys the activities and that you and your family feel...  

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Review from Maeve B (Friend of Resident) published on 15 April 2026 Submitted via Website
Overall Experience

My dear friend Thelma was sent to Ferndown Manor from the palliative care unit in Christchurch, for end of life care. I cannot praise them enough, every single member of staff were 100% caring and friendly also very professional, we really couldn't have asked for anymore. Thelma was very happy there from day one nothing was too much for the staff and they were very welcoming to visitors. I would highly recommend Ferndown Manor for loved ones.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor
Thank you so much for taking the time to share these kind words about your dear friend Thelma’s care at Ferndown Manor. It truly means a great deal to our whole team.

We are honoured to have supported Thelma and to hear that she felt happy and comfortable from day one. Your comments about our...  

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Review from David U (Brother of Resident) published on 6 April 2026 Submitted via Postal Card
Overall Experience
Premises: On approach, initial impression was very good. Ample parking. Grounds kept to a good state. Reception area immaculate and security was good. Always greeted with a smile and known by first name, which was a great personal touch.
Staff: Exceptionally helpful and very kind. Very professional in what they did. Their personal care and hygiene was exceptional.
Meals: meals and cakes were of a very high standard.

Minor observation: Wet room shower floor gave impression/feeling a bit slippery.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor
Thank you very much for taking the time to provide such wonderful feedback regarding Ferndown Manor.

We are very pleased to hear that you find the premises to be very good and well kept and that you have had a pleasant experience when being greeted into the home. The team always aim to ensure...  

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Review from Christine S (Respite Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience
I fractured my left hip and had to have a total hip replacement. As I live on my own in a 3 bedroom house, I was unable after leaving hospital to go home. My son visited a few care homes and thought that Ferndown Manor would be just what I needed for 4 weeks, I can't praise it too highly. The overall experience was exceptional. The day and night staff were so caring. I cannot fault the hygiene and personal care I received. Catering and food was excellent, and I had a birthday whilst there and received a birthday cake, which was unexpected.

I would recommend Ferndown Manor Care Home to anyone.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you for taking the time to review us and for sharing your wonderful feedback. We’re so pleased we could support you during your recovery and help you feel comfortable and cared for. It’s lovely to hear that the team made a positive impression, all of the staff work incredibly hard and they...  

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Review from Hilary P (Mother-in-law of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

We were greeted warmly at reception, and our questions were quickly answered. The staff were extremely attentive and understanding. We were offered refreshments and were made to feel welcome. The home is lovely, clean, bright and warm. Nothing is too much for the staff in what can be a difficult environment at times. At no time did we feel rushed out or ignored. Lovely personal attention.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcomed and well looked after during your visit. Our team always aims to create a warm, comfortable environment, and it’s wonderful to know this came across. We really appreciate you taking the time to share your experience. Thank you again. Best wishes from us all.

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Review from J N (Son of Resident) published on 6 February 2026 Submitted via Postal Card
Overall Experience

My mum needed some short term care. Ferndown Manor was able to take my mum within a couple of days and immediately was giving her an excellent level of care. The team listened to my feedback and quickly adjusted my mum's care to meet her needs. Overall, I have been very impressed with the team at Ferndown Manor,

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you very much for your kind feedback, it is greatly appreciated. We’re really pleased we were able to support your mum at short notice and provide her with the care she needed. Our team always aims to listen closely to families and adapt care to each individual, so it’s lovely to hear that...  

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Review from Sheila A (Resident / Service User) published on 19 January 2026 Submitted via Postal Card
Overall Experience

My whole experience is second to none. All staff lare ike family, full of love and caring.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

We absolutely love having you stay with us and it a pleasure to have your family come and visit too. We can't thank you enough for your lovely review, the staff will be delighted to hear your very kind words. We look forward to seeing you again soon. Best wishes from Sara and us all.

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Review from Darren B (Son of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked after. Jackie has been a constant positive part of my mum's care, always there to offer kind words and advice, a great reception team, always welcoming, i.e., Suzie.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your kind words. We’re delighted to hear that your mum is well looked after and that our team has made a positive difference. Jackie and Suzie will be especially pleased to know their care and welcome have been appreciated. Your feedback means a great deal to us. Best wishes from us all and wishing you and your family a very Happy Christmas.

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Review from Tim S (Friend of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience
Overall experience as a visitor is excellent. The resident I visit is sometimes left in bed in the mornings quite late. He needs to be got up earlier.

Staff are all friendly, and there is a good ambience in the communal lounge whenever I visit.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for sharing your thoughts regarding Ferndown Manor. Your kind words about our staff and our home are greatly appreciated.

Please be advised that the care team work hard to assist residents with their daily routines in accordance with their individual care plans. Where a resident may...  

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Review from Sue D (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

Mum was a resident of Ferndown from 31/8/23 - 15/9/25. We chose Ferndown after visiting 13 homes in Dorset & Wales and being impressed with 2 weeks' respite earlier in 2023. Mum became increasingly unwell from July, and it was a huge relief that she could spend the last weeks of her life in her own room being looked after by people who knew her little quirks. She died peacefully at 57 15/9/25 with me by her side - the staff improvised a bed so I could stay, and her care in those last days was outstanding. Thank you to all the team & front of house for helping us through this hard time.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to share these kind words and reflections about your mum's time with us. It means a great deal to know that she was able to spend her final weeks surrounded by familiar faces and the team who knew her so well. We're truly touched by your comments about the care...  

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Review from K W (Relative of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Every member of staff is caring, and they look after the residents very well. The staff always have time to speak to relatives and visitors. The staff are lovely!

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for your kind words. It's wonderful to hear that you feel your loved one is so well cared for and that our team always has time for residents and visitors alike. I'll be sure to share your lovely feedback with everyone here at Ferndown Manor - it really does mean so much to us.

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Review from M T (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you ever so much for your lovely words! We're so grateful you took the time to share this amazing feedback. Welcoming families and making them feel at ease is exactly what we strive for so it's wonderful to know this has been your experience. Creating a welcoming home from home is at the heart of what we do and I'll make sure to share with everyone at Ferndown Manor!

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Review from S B (Daughter of Resident) published on 26 August 2025 Submitted via Website
Overall Experience
A big thank you to the Reception staff who always go out of their way to enable me to speak to my Mum.

Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you for your lovely feedback, we really appreciate it. Our reception team will be delighted to know their extra efforts have made a difference in keeping you connected with your mum. Thanks again for taking the time to share your experience.

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Review from Jean R (Respite Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing very good. Activity folk are excellent at all lengths and abilities. The patience of all staff was amazing!! (As I had been in the caring system myself) Food was a little nursery style. Butched and puds very good. Not much fruit, though. Very efficiently served and cleared away. Room was good (room meal time please). Clean at all times. I was able to get around on my 3 wheeler, too. Thank you. 6 stars ******

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our activity team. It means a lot to us that you recognized the patience and care our team puts into their...  

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Review from Jon L (Son of Resident) published on 12 August 2025 Submitted via Website
Overall Experience
A brilliant thank you to the customer relations manager and her support staff for being so welcoming and professional in their approach. Nothing too much trouble.

Also a big thank you to the nursing staff who were so diligent and compassionate during my stepmother's brief stay.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Your review honestly made my day! It was such a pleasure to meet you and be able to help during your stepmother's stay with us. We know how important those little touches of care and compassion are, so hearing that it made a difference means the world.

The Nursing Team will be thrilled to know...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ferndown Manor.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ferndown Manor.

Meet the Team (1)

Sara Muslin
Sara MuslinJob Title Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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