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Ferndown Manor

110 Golf Links Road, Ferndown, Dorset BH22 8DA
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The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown

Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get...  

Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,794
Residential Dementia CareFrom £1,690From £1,900
Nursing CareFrom £1,860From £2,092
Nursing Dementia CareFrom £1,955From £2,199
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.

Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any

other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sara Muslin(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (178)

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9.8

Ferndown Manor has a Review Score of 9.8 (9.769) out of 10, based on 46 reviews in the last 2 years. Over all time Ferndown Manor has 178 reviews.

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Showing 178 reviews matching selected criteria
Review from Hilary P (Mother-in-law of Resident) published on 10 March 2026 Submitted via Postal Card
Overall Experience

We were greeted warmly at reception, and our questions were quickly answered. The staff were extremely attentive and understanding. We were offered refreshments and were made to feel welcome. The home is lovely, clean, bright and warm. Nothing is too much for the staff in what can be a difficult environment at times. At no time did we feel rushed out or ignored. Lovely personal attention.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcomed and well looked after during your visit. Our team always aims to create a warm, comfortable environment, and it’s wonderful to know this came across. We really appreciate you taking the time to share your experience. Thank you again. Best wishes from us all.

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Review from J N (Son of Resident) published on 6 February 2026 Submitted via Postal Card
Overall Experience

My mum needed some short term care. Ferndown Manor was able to take my mum within a couple of days and immediately was giving her an excellent level of care. The team listened to my feedback and quickly adjusted my mum's care to meet her needs. Overall, I have been very impressed with the team at Ferndown Manor,

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you very much for your kind feedback, it is greatly appreciated. We’re really pleased we were able to support your mum at short notice and provide her with the care she needed. Our team always aims to listen closely to families and adapt care to each individual, so it’s lovely to hear that...  

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Review from Sheila A (Resident / Service User) published on 19 January 2026 Submitted via Postal Card
Overall Experience

My whole experience is second to none. All staff lare ike family, full of love and caring.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

We absolutely love having you stay with us and it a pleasure to have your family come and visit too. We can't thank you enough for your lovely review, the staff will be delighted to hear your very kind words. We look forward to seeing you again soon. Best wishes from Sara and us all.

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Review from Darren B (Son of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked after. Jackie has been a constant positive part of my mum's care, always there to offer kind words and advice, a great reception team, always welcoming, i.e., Suzie.

Reply from Donna Milne-Barron, Reviews Team at Ferndown Manor

Thank you so much for your kind words. We’re delighted to hear that your mum is well looked after and that our team has made a positive difference. Jackie and Suzie will be especially pleased to know their care and welcome have been appreciated. Your feedback means a great deal to us. Best wishes from us all and wishing you and your family a very Happy Christmas.

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Review from Tim S (Friend of Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience
Overall experience as a visitor is excellent. The resident I visit is sometimes left in bed in the mornings quite late. He needs to be got up earlier.

Staff are all friendly, and there is a good ambience in the communal lounge whenever I visit.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for sharing your thoughts regarding Ferndown Manor. Your kind words about our staff and our home are greatly appreciated.

Please be advised that the care team work hard to assist residents with their daily routines in accordance with their individual care plans. Where a resident may...  

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Review from Sue D (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

Mum was a resident of Ferndown from 31/8/23 - 15/9/25. We chose Ferndown after visiting 13 homes in Dorset & Wales and being impressed with 2 weeks' respite earlier in 2023. Mum became increasingly unwell from July, and it was a huge relief that she could spend the last weeks of her life in her own room being looked after by people who knew her little quirks. She died peacefully at 57 15/9/25 with me by her side - the staff improvised a bed so I could stay, and her care in those last days was outstanding. Thank you to all the team & front of house for helping us through this hard time.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to share these kind words and reflections about your mum's time with us. It means a great deal to know that she was able to spend her final weeks surrounded by familiar faces and the team who knew her so well. We're truly touched by your comments about the care...  

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Review from K W (Relative of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Every member of staff is caring, and they look after the residents very well. The staff always have time to speak to relatives and visitors. The staff are lovely!

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for your kind words. It's wonderful to hear that you feel your loved one is so well cared for and that our team always has time for residents and visitors alike. I'll be sure to share your lovely feedback with everyone here at Ferndown Manor - it really does mean so much to us.

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Review from M T (Daughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you ever so much for your lovely words! We're so grateful you took the time to share this amazing feedback. Welcoming families and making them feel at ease is exactly what we strive for so it's wonderful to know this has been your experience. Creating a welcoming home from home is at the heart of what we do and I'll make sure to share with everyone at Ferndown Manor!

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Review from S B (Daughter of Resident) published on 26 August 2025 Submitted via Website
Overall Experience
A big thank you to the Reception staff who always go out of their way to enable me to speak to my Mum.

Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you for your lovely feedback, we really appreciate it. Our reception team will be delighted to know their extra efforts have made a difference in keeping you connected with your mum. Thanks again for taking the time to share your experience.

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Review from Jean R (Respite Resident) published on 21 August 2025 Submitted via Postal Card
Overall Experience

I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing very good. Activity folk are excellent at all lengths and abilities. The patience of all staff was amazing!! (As I had been in the caring system myself) Food was a little nursery style. Butched and puds very good. Not much fruit, though. Very efficiently served and cleared away. Room was good (room meal time please). Clean at all times. I was able to get around on my 3 wheeler, too. Thank you. 6 stars ******

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our activity team. It means a lot to us that you recognized the patience and care our team puts into their...  

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Review from Jon L (Son of Resident) published on 12 August 2025 Submitted via Website
Overall Experience
A brilliant thank you to the customer relations manager and her support staff for being so welcoming and professional in their approach. Nothing too much trouble.

Also a big thank you to the nursing staff who were so diligent and compassionate during my stepmother's brief stay.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Your review honestly made my day! It was such a pleasure to meet you and be able to help during your stepmother's stay with us. We know how important those little touches of care and compassion are, so hearing that it made a difference means the world.

The Nursing Team will be thrilled to know...  

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Review from Susan P (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card
Overall Experience

We found the facilities & staff were very helpful & obliging. Nothing is too much trouble. My dad has excellent treatment & help here during his 2-month stay. When he departed, there was total care & respect to him & we found everyone to be compassionate & caring. Thank you to everyone for everything.

Reply from Gemma Houghton, Reviews Team at Ferndown Manor

Thank you so much for taking the time to leave such thoughtful and generous comments. We're truly touched by your kind words about the care provided by our team at Ferndown Manor.It's incredibly important to us that residents and their loved ones feel supported, respected and cared for at every...  

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Review from Michael A (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

We viewed several homes in the area and my sister her husband a decent one we all agreed on this one. Definitely not disappointed the staff are all very friendly and approachable for and queries that we have regarding Mums care and well-being your always greeted by a friendly receptionist and the management are particularly good at sorting out any questions you have. Mum has top level care and is invited to join in on any activities that are happening on that day, there is always something good going on with the activities staff. The home is always clean and smells good unlike some that I have visited and the coffee shop is a good area for a chat with other residents families. Mum seems to be happy staying at the home and did make some nice friends when she first moved there. All in all 10/10.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your very positive comments about your Mum's care and about the whole team at Ferndown Manor. We are very pleased you chose us as your Mum's new home. It is our pleasure to look after your Mum, and I hope you continue to enjoy your visits, even if it does involve helping the Lifestyle team set up for events during your visits!

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Review from D T (Daughter of Resident) published on 15 April 2025 Submitted via Website
Overall Experience

Mum has stayed at Ferndown Manor several times over the past three years for respite and has settled in really well. She has found all members of staff very friendly and caring. Food and facilities are are also very good.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to post your lovely comments.Your mum is always very welcome at Ferndown Manor. Her smile, positivity and bubbly personality light up each day for the whole team. We look forward to welcoming her again soon.

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Review from H B (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card
Overall Experience

My mum has been in Ferndown Manor for just over a year now, and she is very happy. There are always lots of lovely activities for her to take part in, she particularly likes music and the visits from various performers and loves animals. As a family, we are so grateful that mum is able to live here as she is safe, happy and very cared for. Ferndown Manor has a very friendly atmosphere and all the staff across the board are amazing. Thank you all so much.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your Mum's, and your experience of Ferndown Manor. It continues to be our pleasure to care for your Mum and we are pleased that she is so happy here as well as you and the family are in her living with us. You are a special loving family and we are proud to receive your comments and recommendation. Thank you from all the team.

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Review from Z A (Friend of Resident) published on 19 February 2025 Submitted via Postal Card
Overall Experience

The Manor is a spacious and pleasant environment. It is always clean and neat, and the staff are always pleasant. The arrangement of the rooms from a visitor's point of view could do with reviewing, as there is generally not a visitor's chair, and if there is you can only sit on the other side of the bed and if there is not you have to sit on the bed.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for your thoughtful review! We're so pleased to hear that you find our home spacious, clean, and welcoming, and that you've had positive interactions with our staff. We always strive to maintain a comfortable and pleasant environment for both residents and their families.We appreciate...  

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Review from S S (Daughter-in-law of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

Ferndown Manor and all the staff continue to be amazing in all the care, understanding, provision of entertainment and activities for my mother in law. Their support to her and her needs and to us as a family at a distance goes above and beyond. My mother in law has flourished since becoming a resident at Ferndown Manor which is all attributed to the comments above.

Reply from Robin Hill, Reviews Team at Ferndown Manor

Many thanks for taking the time to complete this review for Ferndown Manor. We are so pleased to receive these comments and indeed your previously communicated words regarding your Mother-in -law's care since moving to the home. We strive every day to make our residents lives as fulfilled as...  

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Review from Louise B (Daughter of Resident) published on 16 December 2024 Submitted via Website
Overall Experience

Ferndown Manor is an excellent care home. The management and all members of staff are always kind, helpful and extremely supportive. My mother has had several respite stays over the past year and l have had the pleasure of getting to know many of her carers. The home is clean, well run and offers so many things such as hairdressing, chiropody, a lovely coffee shop, various activities for the residents and their families, and delicious, varied nutritious meals. l felt that my mother was always safe, well cared for and treated with the utmost dignity and respect. Thank you to everyone.

Reply from Robin Hill, Home Manager at Ferndown Manor

Thank you for your comments which are greatly appreciated by the whole team, especially those who helped care for your Mother during her respite stays at Ferndown Manor.

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Review from Kay S (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card
Overall Experience

Mum and I have found the staff to be caring and kind towards her. She is comfortable and looked after her well. However mum would love to be able to chat with a staff member each day, although she realises that the staff are very busy.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you for taking the time to leave your lovely feedback for Ferndown Manor, your feedback will be greatly appreciated by the team. I am pleased to read that you have found the staff to be caring and kind towards your mum and that you feel she is looked after well. This is of the upmost...  

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Review from S C (Daughter of Resident) published on 7 November 2024 Submitted via Postal Card
Overall Experience

Generally happy with the care dad receives. The staff take time to get to know him and tailor the care accordingly. Minor concerns about the inconsistency of activities on offer, this is due to unavailability of staff, particularly at weekends. Food seems good and plenty of variation. Facilities starting to show their age although maintenance staff are excellent. Non-care staff (chefs, reception, housekeeping) all show care and compassion to residents. Management often invisible.

Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Firstly, I would like to start by thanking you for leaving feedback for Ferndown Manor. I am pleased to read you have been generally happy with the care provided to your dad and that you feel the staff take time to get to know him. This feedback will be greatly appreciated by the team. I would to...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ferndown Manor.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ferndown Manor.

Meet the Team (1)

Sara Muslin
Sara MuslinJob Title:Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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