Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 154 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1498
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1838
  • Self-Funded Nursing Dementia Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1498
  • RESPITE Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Nursing Care: from £1838
  • RESPITE Self-Funded Nursing Dementia Care: from £1928

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (154)

9.8

Ferndown Manor has a Review Score of 9.8 (9.757) out of 10, based on 37 reviews in the last 2 years.
Over all time Ferndown Manor has 154 reviews.

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Review from S S (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely pleased with the package of care received by my father over the past year. Even as he lost physical capacity he was treated so well. The social side of this care home is second to none. All the staff are so kind and friendly. Safe, clean, bright environment with a lovely secluded garden.
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Review from P W (Wife of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my husband moved into Ferndown Manor I knew I had chosen well. He was always kept neat and clean as was the home. He had clean white sheets and towels and the basin and toilet were spotless. The staff were caring and considerate of the gentleman he was. He enjoyed the food, and on occasion,
we ate together. Nothing was too much trouble. He enjoyed the activities the entertainment staff organised, always coming up with new ideas tailored to him. I couldn't have chosen a better place for him to end his life, surrounded by caring people in his own room overlooking the garden. Not only did they care for him but for me too. They included me in his life and were so compassionate when he passed.
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Review from D C (Son of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care since the home opened 7 years ago. Friendly and attentive, good communication about residents' situation.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for taking the time to leave us feedback about your experiences at Ferndown Manor since your association began. As you know we rightly set a high standard for ourselves, so we are very pleased that you feel we have lived up to your expectations in looking after your Mum all these years. Your Mum has been a favourite and friend of many over this time and it has been and continues to be, our pleasure having her at the home.

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Review from D A (Partner of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was a good experience for my partner having not been in respite care before. He was very well cared for in the two weeks he stayed. The nurses were amazing, very reassuring, and kind to him. The only problem with the TV not working properly is this is an item he likes to watch, my 1 suggestion
is that a satellite TV would be a better option as there is more variety of programs.
Reply from Samantha Debenham, Reviews Team at Ferndown Manor

Thank you very much for taking the time to write a review for Ferndown Manor and for your kind comments regarding our nursing team and the high standard of care provided for your partner during his recent respite stay. We apologise for the inconvenience with the TV not working correctly and we are pleased to confirm we are currently in the process of purchasing new smart TVs to replace the existing ones. We hope that this will enhance your partners experience at Ferndown Manor should he stay with us again.

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Review from P M (Friend of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was a resident at Ferndown Manor for only a matter of a few weeks and lately received end-of-life nursing care. She was treated with dignity and kindness. This same level of care and kindness was also extended to me by the staff when she passed away on Sunday afternoon, nothing was too much
trouble for them. Although it was only a short period I would not hesitate to recommend Ferndown Manor. As well as a very caring staff team the home is beautifully decorated and maintained, giving you a feel of home as soon as you walk through the door.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you for your kind words which are much appreciated by our team at Ferndown Manor. It was our pleasure to look after such a lovely lady and provide the love and care required as she reached the end of her journey. It was also a pleasure to witness the dedication and love you also showed towards your friend. Thank you again for taking the time to review Ferndown Manor.

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Review from Vicki C (Niece of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt came to Ferndown Manor 4 years ago. For the whole time she spent there she was very well cared for with a great deal of respect and patience by all the staff. Sadly she passed away just before Christmas but the care she was given during her last couple of weeks was exceptional - all the carers,
nurses and members of staff were so caring and kind to her and allowed her to pass away peacefully and with dignity. Ferndown Manor has a warm and caring atmosphere which is evident from the moment you step through the door. All the staff I met were always so kind to me and they were wonderful with my Aunt who could, at times, be challenging. She enjoyed the food there and the occasional activities she took part in - particularly trips out on the minibus.
Having lived independently on her own up until she had to move into the care home, it wasn't easy for her to adapt but all the staff gave her the respect and space she needed.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Vicki, thank you very much for taking the time to leave us feedback about your Aunts and your experience over the years at Ferndown Manor.
It was our pleasure to have her call Ferndown Manor home for all these years.
A formidable character, she is missed by all the team but will always be fondly remembered.
Thank you for your kind words as always.

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Review from Ashley A (Son of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my father entered Ferndown Manor with dementia we were very concerned about him and how frail, withdrawn and disinterested he had become. He could barely walk and had decided to stay in bed all day and his interest in food was non-existent. Due to the wonderful specialist care he has been given
by all the staff on Talbot, and indeed throughout the home, he has amazingly got his old spark back again. Within weeks he had gained strength and due to the tailored nutrition was eating again in small amounts which gave him the strength to get back on his feet.
We are more than delighted with Dad's progress under Ferndown Manor's expert care. From initial talks with managers to the amazing nursing staff on Talbot (every single one of you!) to the wonderful activities staff, housekeeping and the lovely receptionists, Ferndown Manor is truly an 'A team' We would highly recommend it to anyone wanting top-quality care for their loved ones.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Ashley, It was wonderful to see the improvement in your Dad's condition during his time at Ferndown Manor. As we all said, it was a positive and hopeful time for the staff and your family to see him engaged and enjoying life and experiencing some quality time once more.
Thank you for your support and comments for the team which we all appreciated.

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Review from Nicola A (Daughter-in-law of Resident) published on 16 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Ferndown Manor since December and I cannot praise everyone highly enough for their total professionalism, expertise and friendliness. This isn't just care, it's genuine care. People who love their jobs and it shows in the way they are with the residents treating everyone
with patience, kindness and respect. Dad has regained an interest in taking part in activities, he is gently encouraged with a range of meals and he has flourished under the care of all the Talbot staff. To add to this the support for our family has been amazing, communication is excellent and the standard of the facilities are second to none. Thank you all so much.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Nicola, thank you very much for taking the time to leave us feedback about your experience.
Your encouragement and comments have been so welcome these past few months as we looked after your father-in-law.
It was our pleasure at Ferndown Manor to look after your father-in-law and indeed your late mother on respite last year. Our best wishes to all the family.

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Review from Mary B (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ferndown Manor for one year.
Sadly, she passed away peacefully.
I cannot praise the staff for the care, kindness and support given to Mum and the care and support shown to her family enough.
All the staff are fantastic, friendly team - management, carers, activity staff, housekeeping,
kitchen staff, maintenance.
I would recommend this home (and it was my mum's home) to anyone, especially for residents with dementia.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Mary, thank you very much for taking the time to leave us feedback about your experience of your Mum's care.
At Ferndown Manor Care Home, we set a high standard for ourselves, so we are very pleased to hear that your experience and that of your mum with us has been a positive one, we miss her smile!

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Review from Darren B (Son of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are superb, a demanding work environment that means the staff have to be the very best which they are looking after the different needs of the residents.
I thank the staff, they are great and my mum is very well cared for. Giving good advice and support.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your experience.
It is our pleasure to care for your mum at Ferndown Manor.
We set a high standard for ourselves at the home, so we are very pleased to hear that your continuing experience with us is a positive one and we thank you for your comments and encouragement to the teams.

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Review from Janice N (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I was very satisfied with the care my mother received at Ferndown Manor. The staff and carers were all very friendly and caring and treated my mother with respect and dignity - they appeared to be very fond of her. A special mention must go to the "activities team", who worked so hard, with
what appears to be unlimited enthusiasm, to engage and include every resident in the wide range of activities provided each day.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Janice, thank you very much for taking the time to leave us feedback about your Mum's stay with us at the home
At Ferndown Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
She remains a very much missed resident for us, as I know she is a missed Mum to you all.

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Review from L P (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was treated with the utmost respect during her time at Ferndown Manor and became very fond of those who cared for her.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ferndown Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Terri R (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, my father passed away at the care home recently.
His care prior to and leading up to this event has always been excellent despite his sometimes challenging behaviour.
All of the staff are lovely, and I have always felt that Dad was in safe hands.
I would definitely recommend Ferndown Manor,
and in fact, it was recommended to me by a friend.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Hi Terri, thank you very much for taking the time to leave us feedback about your experience during his stay with us at Ferndown Manor.
As you know, we set a high standard for ourselves, so we are very pleased to hear that your experience with us was a positive one.
Best wishes from all the team.

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Review from Martin B (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t say thank you enough to the whole team at Ferndown Manor.
Mum’s journey into care hasn’t been easy and every day has brought about new challenges as Mum and everyone supporting her has had to adjust to her needs.
Having a caring outlook but more importantly flexible approach has made things
so much easier.
Needing care impacts everyone not just the person in need of care and I have found everyone very supportive, no question is too daft, no request for information is withheld and Mum has at all times received the very best of care again thank you.
The facilities are excellent and the rooms clean and modern in all aspects and the welcome is always warm and friendly.
Mum has always been social and enjoyed her food and making new friends and she continues to do so at Ferndown Manor.
Communication outwardly is excellent and it reassures the wider family that she is being loved and cared for.
You are an amazing team.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you.
We very much appreciate you taking the time to leave us feedback about your experience of Mum's care.
As you know at Ferndown Manor we strive for a high standard of service for ourselves and indeed all residents including our resident's families, so we are very pleased to hear that your experience with us has been a positive one.
Thank you as always for your support.

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Review from D J (Relative of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Ferndown Manor for almost three years.
None of our small family live locally but Dorset was where she wanted to stay, so we have had to rely on the care of the excellent staff to look after and support her when we were too far away to visit regularly.
My aunt was very contented
in the time she was there and spoke highly of the staff and their kindness.
We were always kept well informed about her welfare which was much appreciated.
The home is exceptionally clean, light and airy, with nice fittings and decor. There was always a friendly reception and a welcoming environment.
The weekly activities are amazing! Plentiful and varied, I was very impressed the number of outings that took place too, almost weekly! Animal visits were always enjoyed too, she loved those.
Her clothing was very well-laundered and cared for.
All the staff I have ever spoken to or met were extremely kind, respectful and patient.
Highly recommended.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ferndown Manor Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Your aunt was a very special lady and much missed.

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Review from P R (Respite Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at the care home in Ferndown for two weeks of respite from 16th-31st August 2023. This was the third time I had chosen to stay at this particular care home. There is such a welcoming and friendly atmosphere that you are put at ease straight away. The staff are very approachable and would deal
with any request, however difficult, straight away. Meals were interesting and varied with plenty of choice. For those who wished there were various activities and trips out provided.
I enjoyed my stay as I was able to rest and catch up with some reading. My family were able to come and visit whenever they wanted, it was pleasant and peaceful.
Thank you, it was just what I needed. Thank you to all the excellent staff.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your experience.
At Ferndown Manor Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It has been our pleasure to have you stay with us on your respite breaks and we hope you are still keeping fit and well.

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Review from V L (Wife of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of my initial discussion about my husband's respite was very caring and professional. All the staff in Ferdown Manor were kind, and caring and did an excellent job throughout his two weeks respite. I enjoyed visiting him and was welcomed by everyone. I will have no hesitation in asking
for respite in the future for him.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us feedback about your experience. At Ferndown Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from A H (Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I used Ferndown Manor as a respite care package while I recovered from a hip replacement. The staff and management were friendly, kind and caring.
Reply from Robin Hill, Reviews Team at Ferndown Manor

Thank you very much for taking the time to leave us a review about your experience.
At Ferndown Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that both your experiences with us were positive ones.

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Review from R B (Daughter of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into Ferndown Manor for respite after being in hospital. It was not her first time and the staff welcomed her back like an old friend and got her settled with minimum fuss. In the two weeks that she stayed it was clear that the care she received improved her mental and physical health and
enabled her to return home and manage on her own. I cannot fault the lovely, friendly team and I know that, when she needs help again, Mum will not want to look anywhere else.
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Review from Sue D (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were anxious about leaving Mum in care whilst we were on holiday, but I knew it would be fine when I phoned on day two and was told she was in Swanage enjoying an ice cream! We watched her exploits on social media and were reassured this break was what we all needed. Wouldn't hesitate to recommend.
Everyone has been so helpful and Mum loved her 'holiday'.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ferndown Manor is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 437 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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