The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.
Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.
The experienced Ferndown team get...
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.
Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.
The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
Contact Ferndown Manor to confirm what's included and get a personalised quote:
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ferndown Manor for full pricing details and T&Cs.
Ferndown Manor has a Review Score of 9.8 (9.818) out of 10, based on 53 reviews in the last 2 years.
Over all time Ferndown Manor has 188 reviews.
Staff are always happy and smiling. Nothing is too much trouble. The team are always on hand to help answer any queries that may arise. Mom is offered choices with regard to activities to join in with. She is encouraged to play a full part in day-to-day pursuits. From reception, carers, activity...
Staff are always happy and smiling. Nothing is too much trouble. The team are always on hand to help answer any queries that may arise. Mom is offered choices with regard to activities to join in with. She is encouraged to play a full part in day-to-day pursuits. From reception, carers, activity maintenance and management. The whole team are a credit to Care UK.
Thank you so much for your very kind words and for taking the time to write your review. This really does mean a lot to all of the team to hear your very positive feedback. It is a joy and a privilege be able to look after your mum and to have you and your family visit. Best wishes from us all.
Our relatives and us have been welcomed with smiles and offers to help. Our relative has a nice room with her own pictures put up on the walls. So far, everyone is friendly, caring and helpful. Keeping us informed of her health and well being. Always smiling and going above and beyond.
Our relatives and us have been welcomed with smiles and offers to help. Our relative has a nice room with her own pictures put up on the walls. So far, everyone is friendly, caring and helpful. Keeping us informed of her health and well being. Always smiling and going above and beyond.
Thank you so much for your positive and uplifting review, it really means a lot. We are so pleased that you relative has her familiar personal comforts which helps makes it feel like home. It is wonderful to hear the team are supporting you and I know they will be so happy to hear your very lovely feedback. Thank you again and we look forward to seeing both again soon. Best wishes.
I have just come home after a respite for two weeks. I have enjoyed some of the daily activities and the laughs with the staff over some of the answers! Every one of the staff are kind and goes the extra mile!!
I have just come home after a respite for two weeks. I have enjoyed some of the daily activities and the laughs with the staff over some of the answers! Every one of the staff are kind and goes the extra mile!!
We cannot thank you enough for your lovely review, it really means a lot and I know the team will be delighted to hear your very kind words. It was an absolute pleasure to have you stay with us and we are looking forward to welcoming you again soon. Best wishes from us all.
Thank you.
Thank you.
Thank you for taking the time to review us, it is truly appreciated. It is always lovely to see you and we look forward to your next visit. Best wishes from us all.
Ferndown Manor is a very caring and compassionate care home. Staff are always considerate and helpful. Facilities are excellent.
Both my parents have been residents, both short term for respite and long term and the staff have been caring and considerate. It gives peace of mind that they will be...
Ferndown Manor is a very caring and compassionate care home. Staff are always considerate and helpful. Facilities are excellent.
Both my parents have been residents, both short term for respite and long term and the staff have been caring and considerate. It gives peace of mind that they will be given the care and attention that they can no longer get at home.
We can't thank you enough for taking the time to write this lovely review. It means so much for our staff who work tirelessly ensuring our residents are cared for and happy and our families too. We are pleased that this gives you peace of mind with the knowledge that your parents are safe and happy. Thank you again for your kind words. Best wishes from us all.
Mum is receiving excellent care in every way. She has lived at Ferndown Manor for just over a month. As a family, we find it a welcoming and happy place. We are reasured that mum has constant care, is safe and can take part in organised activities as she likes. Everything was taken care of as Mum...
Mum is receiving excellent care in every way. She has lived at Ferndown Manor for just over a month. As a family, we find it a welcoming and happy place. We are reasured that mum has constant care, is safe and can take part in organised activities as she likes. Everything was taken care of as Mum made the move. From our first enquiries, all staff were friendly and offered coffee and cakes in the bistro. It is sometimes busy with residents, staff, visiting children, and even dogs. A lovely vibe. Mum looks so well, taking pride again in herself. She chats with others in the dining room, building new friendships. She has a calm room with plenty of daylight, and has made it her own with her favourite possessions. Mum says she can't fault anything. Good to see her settled.
Thank you so much for your lovely feedback, it really means a great deal to us. We’re so pleased to hear how well your mum has settled in and that she’s happy, enjoying the company, and making the most of everything here at Ferndown Manor. I know mum has made new friends, she looks so happy and...
Thank you so much for your lovely feedback, it really means a great deal to us. We’re so pleased to hear how well your mum has settled in and that she’s happy, enjoying the company, and making the most of everything here at Ferndown Manor. I know mum has made new friends, she looks so happy and relaxed.It’s especially nice to hear how well she’s doing and that she’s feeling like herself again. Your kind words about the team and the atmosphere will mean so much to everyone, and they will be delighted to hear your kind words. Thank you again for taking the time Best wishes from us all.
My mum has been a resident for almost 6 weeks now. The staff made here feel very welcome and she has settled in very well. Mum has found the staff friendly, caring and respectful. She enjoys all the activities and joins in whenever possible. In fact all who visit my mum have been made to feel...
My mum has been a resident for almost 6 weeks now. The staff made here feel very welcome and she has settled in very well. Mum has found the staff friendly, caring and respectful. She enjoys all the activities and joins in whenever possible. In fact all who visit my mum have been made to feel welcome and the café area has an at home feel about it. The grounds are well kept as are the communal areas and mum has a very nice room. I cannot fault the care she receives here. My family viewed several care homes on mum's behalf before settling on Ferndown Manor, which we ultimately chose because of its overall atmosphere and felt it was the best match for mum's personality.
We can't thank you enough for taking the time to write such a lovely review. We are delighted to hear that your mum has settled so well and that she feels welcomed, cared for and supported by our team. It’s particularly encouraging to know she enjoys the activities and that you and your family feel...
We can't thank you enough for taking the time to write such a lovely review. We are delighted to hear that your mum has settled so well and that she feels welcomed, cared for and supported by our team. It’s particularly encouraging to know she enjoys the activities and that you and your family feel at home and welcome in our cafe and all of our home.Your kind words about our staff, environment and overall atmosphere mean a great deal to us, we try to create a welcoming and happy home. Our resident's wellbeing is at the heart of everything we do. Thank you for trusting Ferndown Manor with your mum’s care . Best wishes from us all and we look forward to seeing you and your family soon.
My dear friend Thelma was sent to Ferndown Manor from the palliative care unit in Christchurch, for end of life care. I cannot praise them enough, every single member of staff were 100% caring and friendly also very professional, we really couldn't have asked for anymore. Thelma was very happy...
My dear friend Thelma was sent to Ferndown Manor from the palliative care unit in Christchurch, for end of life care. I cannot praise them enough, every single member of staff were 100% caring and friendly also very professional, we really couldn't have asked for anymore. Thelma was very happy there from day one nothing was too much for the staff and they were very welcoming to visitors. I would highly recommend Ferndown Manor for loved ones.
We are honoured to have supported Thelma and to hear that she felt happy and comfortable from day one. Your comments about our...
Thank you so much for taking the time to share these kind words about your dear friend Thelma’s care at Ferndown Manor. It truly means a great deal to our whole team.We are honoured to have supported Thelma and to hear that she felt happy and comfortable from day one. Your comments about our staff being caring, professional, and welcoming to visitors will be shared with the team, who will be very touched to know the difference they made at such an important time. Thelma was much loved by us all. Best wishes and thank you again.
Staff: Exceptionally helpful and very kind. Very...
Minor observation: Wet room shower floor gave impression/feeling a bit slippery.
We are very pleased to hear that you find the premises to be very good and well kept and that you have had a pleasant experience when being greeted into the home. The team always aim to ensure...
Thank you very much for taking the time to provide such wonderful feedback regarding Ferndown Manor.Thank you again for your very kind words regarding Ferndown Manor.
I fractured my left hip and had to have a total hip replacement. As I live on my own in a 3 bedroom house, I was unable after leaving hospital to go home. My son visited a few care homes and thought that Ferndown Manor would be just what I needed for 4 weeks, I can't praise it too highly. The...
I would recommend Ferndown Manor Care Home to anyone.
Thank you for taking the time to review us and for sharing your wonderful feedback. We’re so pleased we could support you during your recovery and help you feel comfortable and cared for. It’s lovely to hear that the team made a positive impression, all of the staff work incredibly hard and they...
Thank you for taking the time to review us and for sharing your wonderful feedback. We’re so pleased we could support you during your recovery and help you feel comfortable and cared for. It’s lovely to hear that the team made a positive impression, all of the staff work incredibly hard and they will be delighted to hear your kind words. We are so pleased that your birthday celebration was a happy surprise! We wish you all the very best as you continue to recover. Best wishes from us all.
We were greeted warmly at reception, and our questions were quickly answered. The staff were extremely attentive and understanding. We were offered refreshments and were made to feel welcome. The home is lovely, clean, bright and warm. Nothing is too much for the staff in what can be a difficult...
We were greeted warmly at reception, and our questions were quickly answered. The staff were extremely attentive and understanding. We were offered refreshments and were made to feel welcome. The home is lovely, clean, bright and warm. Nothing is too much for the staff in what can be a difficult environment at times. At no time did we feel rushed out or ignored. Lovely personal attention.
Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcomed and well looked after during your visit. Our team always aims to create a warm, comfortable environment, and it’s wonderful to know this came across. We really appreciate you taking the time to share your experience. Thank you again. Best wishes from us all.
My mum needed some short term care. Ferndown Manor was able to take my mum within a couple of days and immediately was giving her an excellent level of care. The team listened to my feedback and quickly adjusted my mum's care to meet her needs. Overall, I have been very impressed with the team at...
My mum needed some short term care. Ferndown Manor was able to take my mum within a couple of days and immediately was giving her an excellent level of care. The team listened to my feedback and quickly adjusted my mum's care to meet her needs. Overall, I have been very impressed with the team at Ferndown Manor,
Thank you very much for your kind feedback, it is greatly appreciated. We’re really pleased we were able to support your mum at short notice and provide her with the care she needed. Our team always aims to listen closely to families and adapt care to each individual, so it’s lovely to hear that...
Thank you very much for your kind feedback, it is greatly appreciated. We’re really pleased we were able to support your mum at short notice and provide her with the care she needed. Our team always aims to listen closely to families and adapt care to each individual, so it’s lovely to hear that this made a positive difference. Thank you again for taking the time to write your review. Best wishes to mum from us all at Ferndown Manor.
My whole experience is second to none. All staff lare ike family, full of love and caring.
My whole experience is second to none. All staff lare ike family, full of love and caring.
We absolutely love having you stay with us and it a pleasure to have your family come and visit too. We can't thank you enough for your lovely review, the staff will be delighted to hear your very kind words. We look forward to seeing you again soon. Best wishes from Sara and us all.
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked after. Jackie has been a constant positive part of my mum's care, always there to offer kind words and advice, a great reception team, always welcoming, i.e., Suzie.
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked after. Jackie has been a constant positive part of my mum's care, always there to offer kind words and advice, a great reception team, always welcoming, i.e., Suzie.
Thank you so much for your kind words. We’re delighted to hear that your mum is well looked after and that our team has made a positive difference. Jackie and Suzie will be especially pleased to know their care and welcome have been appreciated. Your feedback means a great deal to us. Best wishes from us all and wishing you and your family a very Happy Christmas.
Staff are all friendly, and there is a good ambience in the communal lounge whenever I visit.
Staff are all friendly, and there is a good ambience in the communal lounge whenever I visit.
Thank you for sharing your thoughts regarding Ferndown Manor. Your kind words about our staff and our home are greatly appreciated.
Please be advised that the care team work hard to assist residents with their daily routines in accordance with their individual care plans. Where a resident may...
Thank you for sharing your thoughts regarding Ferndown Manor. Your kind words about our staff and our home are greatly appreciated.
Please be advised that the care team work hard to assist residents with their daily routines in accordance with their individual care plans. Where a resident may wish to delay certain tasks such as personal care, or decline them completely, staff will always respect their decision.
We would like to assure you that the Care Team is always happy to address any concerns and provide explanations if your loved one's daily routine may have not been followed as usual that day. Additionally, the Home Manager has an open-door policy and is glad to discuss any wider concerns you may have in regard to your loved one's care.Once again, thank you for sharing your feedback for Ferndown Manor. Your input is invaluable to us.
Mum was a resident of Ferndown from 31/8/23 - 15/9/25. We chose Ferndown after visiting 13 homes in Dorset & Wales and being impressed with 2 weeks' respite earlier in 2023. Mum became increasingly unwell from July, and it was a huge relief that she could spend the last weeks of her life in her own...
Mum was a resident of Ferndown from 31/8/23 - 15/9/25. We chose Ferndown after visiting 13 homes in Dorset & Wales and being impressed with 2 weeks' respite earlier in 2023. Mum became increasingly unwell from July, and it was a huge relief that she could spend the last weeks of her life in her own room being looked after by people who knew her little quirks. She died peacefully at 57 15/9/25 with me by her side - the staff improvised a bed so I could stay, and her care in those last days was outstanding. Thank you to all the team & front of house for helping us through this hard time.
Thank you so much for taking the time to share these kind words and reflections about your mum's time with us. It means a great deal to know that she was able to spend her final weeks surrounded by familiar faces and the team who knew her so well. We're truly touched by your comments about the care...
Thank you so much for taking the time to share these kind words and reflections about your mum's time with us. It means a great deal to know that she was able to spend her final weeks surrounded by familiar faces and the team who knew her so well. We're truly touched by your comments about the care she received; the team will be so pleased to hear that their support brought comfort to you both.On behalf of everyone at Ferndown Manor, please accept our heartfelt condolences and thanks for allowing us to be part of your mum's journey.
Every member of staff is caring, and they look after the residents very well. The staff always have time to speak to relatives and visitors. The staff are lovely!
Every member of staff is caring, and they look after the residents very well. The staff always have time to speak to relatives and visitors. The staff are lovely!
Thank you so much for your kind words. It's wonderful to hear that you feel your loved one is so well cared for and that our team always has time for residents and visitors alike. I'll be sure to share your lovely feedback with everyone here at Ferndown Manor - it really does mean so much to us.
All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.
All staff are lovely. I had to move mum quite urgently and staff were really helpful and supportive which took a lot of the stress away. I love visiting the home and I am always made to feel welcome. It's a safe haven and a weight off my mind. Thank you Ferndown Manor for all your help and care.
Thank you ever so much for your lovely words! We're so grateful you took the time to share this amazing feedback. Welcoming families and making them feel at ease is exactly what we strive for so it's wonderful to know this has been your experience. Creating a welcoming home from home is at the heart of what we do and I'll make sure to share with everyone at Ferndown Manor!
Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.
Visual impairment means that it is very difficult for her to use her mobile - they take her to reception so that she can use a phone there.
Thank you for your lovely feedback, we really appreciate it. Our reception team will be delighted to know their extra efforts have made a difference in keeping you connected with your mum. Thanks again for taking the time to share your experience.
I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing...
I came for my 2-week stay in Ferndown Manor Care Home from July 3rd to July 19th 2025. Surroundings are beautiful, and I loved the garden very much. The caring staff were so good and nothing too much trouble. Exemplary! I appreciated the coffee cake and anything one wanted at all times. Staffing very good. Activity folk are excellent at all lengths and abilities. The patience of all staff was amazing!! (As I had been in the caring system myself) Food was a little nursery style. Butched and puds very good. Not much fruit, though. Very efficiently served and cleared away. Room was good (room meal time please). Clean at all times. I was able to get around on my 3 wheeler, too. Thank you. 6 stars ******
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our activity team. It means a lot to us that you recognized the patience and care our team puts into their...
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed the coffee cake, the dedication of our staff, and the efforts of our activity team. It means a lot to us that you recognized the patience and care our team puts into their work—especially given your own experience in the caring system.Thank you again for your 6-star review—this truly made our day! We hope to welcome you back soon.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
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I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District...
I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.
I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.
In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.
Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.
My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.
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