Ferndown Manor

The staff are excellent - they go above and beyond to take care of my parents and deal with any issues they may have. Management are accommodating and takes any requests seriously and address any needs special thanks for being a positive and helpful force for good. I love and appreciate the staff.

Ferndown Manor is lovely, from the ambience, facilities and caring, friendly staff. My parents are safe and well cared for so I have no worries about their wellbeing.

I would have preferred a more varied menu to choose from.

Ferndown Manor has exceeded my expectations. The staff are not only sympathetic and caring, they are enthusiastic and fun! All the staff (and many other residents and their families) have become friends and every visit is enjoyable. My dad's medical needs are specific and required additional staff training, which the management team were willing to endorse and provide. Now my dad is in the best health he has been in since his accident and I am so grateful to everyone at Ferndown Manor for taking care of my dad and supporting my family. We can now look forward and smile again!

My stay was very comfortable. Staff are caring and supportive. Relaxed feeling and very highly professional at the same time. I look forward to future respite care in the summer.

My father resided at Ferndown Manor for 18 months. He was well cared for, and he was able to choose different food other than the menu and host family in his room with refreshments. The staff were aware of his blindness and did their best to accommodate this. Overall, very happy with the service and facilities.

Ferndown Manor is a lovely home, which I highly recommend. The care staff are friendly, helpful and caring. The home is always clean and the activities are amazing. Whenever I visit, I am always made very welcome.

Ferndown Manor is so welcoming on every visit. The care staff are so encouraging, friendly and caring. The home is always very clean and it amazes me as it's always buzzing with activity!

Her cares are kind and thoughtful, and the nursing care is excellent. We have also been delighted to see her taking part in a range of activities. We all feel she is being very well looked after - many thanks.

Dad came to Ferndown directly from the hospital. He was struggling with motivation and with walking. Since his stay of circa six weeks, dad has much improved. The staff at Ferndown Manor are all very friendly and caring, allowing dad to settle in well.

I cannot say thanks enough to the staff that looked after my grandmother. At first, it was very difficult for her, but with the kindness, help, care and love from the team here, she began to relax and enjoy her time here; the activities, the company and the friendships she made. She had one particular carer that she took to very well. So thank you all for what you did for her and an extra special hugs and thanks to the carer my gran bonded with. On behalf of the family, thank you.

I had the opportunity of seeing at close hand exactly what happens during a 24 hour day as I spent many weekends staying in the home. I witnessed at first hand how professional, compassionate and well-managed the staff were, Emergencies were dealt with in a calm but effective manner and my father's needs were supported 24/7 despite the pressures and demands made on hard-working but clearly passionate people.

My dad was admitted to Ferndown Manor in December 2019 to spend his last few weeks. However, such was the care, compassion and love shown by the staff, my dad made a recovery and was able to enjoy another two and a quarter years of life. Apart from the excellent care, during his time at the home, my dad loved the activities that were laid on including dancing with the help of a carer, holding a live owl, taking part in the armistice celebrations and lots more. I regularly took dad out for trips to the shops and rides in the car and he was always welcomed back with open arms by the staff and other residents who always took an interest. My dad also enjoyed spending time sitting by the reception desk, chatting to the receptionists about what was going on, as if he was still in his old office. Most importantly, my dad never lost his dignity at any moment. In summary, I highly recommend Ferndown Manor and would not hesitate to recommend this home.

Both my parents with differing medical conditions have spent the past two weeks in Ferndown Manor on a respite contract, which we will now make permanent due to their care needs. I can highly recommend all aspects of Ferndown Manor but the overwhelming one is the level of care and compassion they receive from the management team and all the lovely staff, and the level of great communication we receive as family members.

I appreciate that Covid-19 has added significant pressure to the healthcare sector. However, as a former Health Care Assistant of over 8 years who worked in a high-end care home, I would not consider Ferndown Manor to be a 'luxury' care home. I agree with the CQC's current assessment that Ferndown Manor "Requires Improvement".

He came to Ferndown Manor just over two weeks ago after a 14-week stay in hospital. His care has been first class. It's a pity Ferndown Manor staff didn't work in the hospital, as his care would have been far superior to that which he received. A big thumbs up to all the staff at Ferndown Manor.

Excellent services, friendly staff.

My husband entered Ferndown Manor from the hospital for end of life care in the final steps of Parkinson's Disease. He was treated with gentle, loving care by all the staff and kept spotlessly clean and comfortable. When the family and I visited, we were treated with great kindness and sensitivity. We could not have asked for better treatment for the end of his life.

My mother has benefitted from the excellent facilities and professional, pleasant care staff at Ferndown Manor. I would have no hesitation in recommending attending Ferndown Manor for either respite care or moving in as a permanent resident. The care team have breathed my mother as an individual, tailoring her care to her specific needs.

I feel restored after respite care here and its connection to everyday life and how better to manage it. I am no longer anxious every day about problems and I have developed a strong feeling about how to cope with everyday things. Importantly, I am realistic about what I can do and am more respectful of my age and the limitations it presents.