Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 156 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1690
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1955
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1690
  • RESPITE Self-Funded Nursing Care: from £1860
  • RESPITE Self-Funded Nursing Dementia Care: from £1955

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (156)

9.7

Ferndown Manor has a Review Score of 9.7 (9.714) out of 10, based on 35 reviews in the last 2 years.
Over all time Ferndown Manor has 156 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 156, showing 81-100
Review from Lorna P (Niece of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk into Ferndown Manor Care Home, you are greeted with a feeling of a relaxed, happy and safe atmosphere. The decor is very tastefully done with a design that gives you the feeling you're staying in a top star hotel, yet keeping in touch with the residents' needs and safety. Staff are
always on hand and appear very happy within their role which in turn reflects onto the residents who, as well, appear happy and content. My aunt is very happy to be staying the rest of her days at Ferndown Manor and to me that says it all.
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Review from G S (Stepdaughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is well designed and has good facilities. I found the staff thin on the ground and only a few care workers who do the job well. This is the second time in a few months that there has been lockdown becare of the norovirus or similar. This I find quite disturbing! I feel I constantly have to
check that things are done for my stepfather and again it's the same staff that get things done. I'm hoping the new manager will do a good job.
Reply from Samantha Debenham, Personal Assistant at Ferndown Manor
We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each…read more
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Review from G H (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father arrived at Ferndown Manor her was only days away from the end. With the help and care of all the staff, from the carers to the chef, he is still with us 8 weeks on. He's eating more and looks much better. He now has some sort of quality of life.
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Review from Sue L (Sister-in-law of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reception staff are excellent. This is so important when you are visiting a very ill relative and gave me such an excellent first impression. Most of the care support staff are very caring and treat the patients with dignity. There was only one issue - when we need an update, this can be difficult
because the RGN's have been from an agency, however they are very polite and do their best. This is an excellent nursing home.
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Review from Marianne L (Wife of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very pleased with the care that has been given to my husband so far. The care home is light and airy and the staff are very friendly and welcoming. It makes me feel relieved to know that he is in good hands at the end of his life.
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Review from C S (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly, caring and very understanding. Nothing was too much trouble and would answer any questions.
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Review from Maureen H (Wife of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with the way the staff looked after my husband and the way they dealt with us each time we visited. My husband was always peaceful and quietly spoken, unlike how he was when he came to you!
Some of my husband's possessions were missing when he came home but I am sure the staff
will do the best to find the missing items. I have returned a bag full of items which were returned to us wrongly.
Otherwise, everything was excellent.
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Review from Philip W (Son of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very satisfying experience, a warm happy facility with kind, caring staff. Lots of attention to detail, it's almost like being in a hotel.
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Review from M L (Brother of Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff showed nothing but kindness and patience at all times towards my brother and all seemed genuinely fond of him. His room was always clean.
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Review from C S (Daughter of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are warm, friendly and approachable towards relatives. Carers always offer us a hot drink when we sit with my mum on a visit. The room is clean, light and airy. Carers put classical radio on as this is Mum's favourite type of music. Carers keep us updated with how Mum is doing i.e. drinking/eating
etc. The care home is like a 5-star hotel, doesn't have the normal 'care home' feel. Fantastic range of activities available to residents.
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Review from S B (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing has been too much trouble. The most pleasant and welcoming surroundings. The staff contact me if there is anything my mother needs bringing in to her. Just excellent service with smiles all the time.
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Review from G T (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience with Ferndown Manor was absolutely top-notch. They gave my father dignity and showed him kindness and compassion. The staff never complained once at the number of family visitors, or of the pressure on nurses when our father required intensive twenty-four hour nursing. The effort they
put into making sure he has the very best possible bed was so reassuring. The facilities are outstanding. There is ample space for visitors and family to relax informally. The constant provision of refreshments sounds a small detail but meant a lot to us. Senior management staff deserve particular mention. We can't speak too highly of their professionalism yet kindness.
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Review from Eileen M (Daughter of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a pleasure to visit Mum as she is happy most of the time. She is well cared for and everyone knows her. Her room is bright and cheerful. She enjoys the food although it has to be liquidised. She enjoys a trip out in the minibus.
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Review from M P (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all cheerful and smart.
The room allocated to my husband was very thoughtfully selected as we have a larger, devoted family.
He was cared for in every possible way in the highest quality of nursing.
The food was excellent and refreshment facilities excellent.
Beautiful ensuite. Call bell answered
promptly.
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Review from K C (Wife of Resident) published on 17 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as my friend and I walked into Ferndown Manor we both fell in love with the surroundings and how clean, decor was amazing, with a very relaxed and homely feel. We were greeted by a knowledgable lady at reception, she said 'have you made an appointment?', we said no, 'but if you would like to
have a cup of coffee, the Customer Relations Manager would be with us in about 30 minutes. He came and met us in a very professional manner, he took us in a private room to discuss about having my dear, terminal husband to make it his home as he was too ill to be nursed at home. The home is excellent in every way. It's very clean, staff always available and can never do enough for you. Food is five star. My husband has a comfortable room, almost like his own room at home. Well done Ferndown Manor and all it's caring staff.
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Review from D B (Friend of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident since December 2018 and is very happy here. As his dementia continues to progress, although not self-motivated, he is encouraged to take part in the numerous activities and outings. His general experience is of being well cared for and not unkempt. If there are any problems
regarding his care, informing of minor health problems, falls etc, we are always contacted promptly.
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Review from H C (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, welcoming and supportive. They know about my mum's special health and care needs and the majority of staff also address me by my name too. My mum has settled well into a residential style environment and is grateful that all her needs are met. She is happy to be here.
Whilst
missing her own home she knows this is now the best place for her.
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Review from N B (Nephew of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ferndown Manor has been a highly positive one. My aunt has found a home with security, care and compassion and is also very supportive towards the family as we are all experiencing the sad decline into dementia. My aunt may not be the most co-operative person, however, all of the staff
strive to ensure her continued participation in meaningful activities.
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Review from Helen H (Mother of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter comes here for respite care so that I can have a break.
The setting is fantastic and her care is exemplary, I know she is safe and her wellbeing is at the top of the staff's agenda.
They go the extra mile to ensure she is comfortable.
She feels part of the Ferndown family as soon as she
arrives.
The nursing staff are able and willing to look after her very complex needs and are always professional and very thorough in all they do.
I wish I could stay there!
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Review from R H (Husband of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I saw was good and all staff were very polite.
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Current Review Score: 9.7 (9.714)

Overview of Review Score

The Review Score of 9.7 (9.714) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for Ferndown Manor is calculated as follows: ( (306 Excellents x 5) + (96 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 413 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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