Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.8 154 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1498
  • Self-Funded Residential Dementia Care: from £1588
  • Self-Funded Nursing Care: from £1838
  • Self-Funded Nursing Dementia Care: from £1928
  • RESPITE Self-Funded Residential Care: from £1498
  • RESPITE Self-Funded Residential Dementia Care: from £1588
  • RESPITE Self-Funded Nursing Care: from £1838
  • RESPITE Self-Funded Nursing Dementia Care: from £1928

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Pooja Dhoot (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (154)

9.8

Ferndown Manor has a Review Score of 9.8 (9.757) out of 10, based on 37 reviews in the last 2 years.
Over all time Ferndown Manor has 154 reviews.

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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 154, showing 101-120
Review from J S (Friend of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend in her 90's has been in for respite care twice in the last 12 months. Her health and happiness are extremely important to her family.
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Review from Brian K (Son of Resident) published on 24 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been a resident for end of life care. She has been treated with dignity and first-class care. We could not have wished for her to be in a better place.
Nothing is too much trouble for the staff, also how they treat the relatives. Nothing is too much trouble.
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Review from S G (Friend of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean place and everyone extremely nice and caring.
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Review from Claire B (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father likes it here. They look after him well and he enjoys talking to the younger staff as they tell him about their families.
The only comment he would have would be that the breakfasts are not as good as other meals.
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Review from Terry F (Partner of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so thoughtful and caring. Nothing is too much trouble. The room and care home are nice and modern, clean and tidy. You always get a lovely warm welcome from the staff on reception. The food is delicious and the chef will come and ask your likes and dislikes. All of the staff from management
to the cleaners are efficient and welcoming. The nurses are wonderful. A real home from home.
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Review from Robert S (Power of Attorney of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very well cared for - all the staff are most helpful and friendly.
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Review from D E (Sister of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.
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Review from Ian S (Relative of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Occasional staff shortage.
Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.


We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.

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Review from G B (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff work very hard and are always helpful and pleasant in my experience.
The management are approachable. I think there is an obvious shortage of care staff.
Reply from Amy Wilson, AD at Ferndown Manor

We are grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.
We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.

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Review from Christine D (Daughter-in-law of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were initially shown around the home which really impressed us.
When Dad ended up in hospital after yet another fall, the staff worked quickly to get the assessment done and promptly got him into the home.
He wasn't there long sadly but the care he got was second to none. It's a beautiful place
and we've both said we wouldn't mind going there!
A big thank you to you all.
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Review from C W (Partner of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with Ferndown Manor. The place has a lovely atmosphere. It is very clean and well managed, the staff are all very friendly and welcoming. I think it is a perfect nursing home. The staff are very attentive to patients needs.
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Review from Lisa R (Granddaughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff.
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Review from V C (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely kind and caring. Nothing appears to be insurmountable.
Beautiful rooms, very clean.
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Review from G T (Husband of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and caring. All the facilities you need to make yourself at home and relaxed.
Making the residents at ease, a friendly hospitable place.
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Review from S M (Daughter of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager has been brilliant.
When I brought my mother to the home for respite care, she was very miserable and not well. Over the course of time, she has improved in helath and beginning to involve herself in activities. The nursing staff have been excellent in the care given and encourage her and
prasied her as they were seeing her improve her mobility 100% for all at Ferndown Manor.
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Review from F T (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once the resident had settled and the carers knew the resident's requirements, then the care was the best that you could receive. The home is more like a hotel than a care home.
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Review from Susan N (Wife of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home. My husband has been a resident for approx. 10 weeks and I have always been very pleased with all aspects of Ferndown Manor. Helpful, caring, well informed nursing care.
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Review from J L (Respite Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, my experience was very good. Although a variety of activities were available I choose not to participate, hence the "satisfactory" score. The chefs deserve an "excellent" as they presented delicious meals despite my rather awkward diet and appeared to enjoy doing so. It was a delight to observe
the love, patience and sensibility with which the residents were treated and some obviously appreciated this. The management and staff were not insensitive to sadness but were professional. I was so grateful for the peace, quiet, loving kindness, cheerfulness and care received during my 2 and a half week convalescence. I shall return many positive memories of residents, the dedicated staff (and management) as they worked during a very hot summer, in very hot uniforms. Thank you all so much.
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Review from T P (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a difficult few months, my aunt and uncle arrived at Ferndown at the end of April. The staff could not have been more helpful, thoughtful and caring. I have great peace of mind now knowing my uncle is safe and comfortable.
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Review from Glenda R (Daughter of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum thinks the staff are kind and helpful and so do our family.
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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.757 for Ferndown Manor is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 437 Ratings = 4.757
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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