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Ferndown Manor

110 Golf Links Road, Ferndown, Dorset BH22 8DA
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The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown
Ferndown Manor, Ferndown

Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get...  

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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,595From £1,794
Residential Dementia CareFrom £1,690From £1,900
Nursing CareFrom £1,860From £2,092
Nursing Dementia CareFrom £1,955From £2,199

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of care and support required by each individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.

What’s included?

• All care and support including a monthly review of care plans

• All meals, snacks and drinks freshly prepared every day by our chef

• Access to landscaped gardens

• Activities and lifestyle programme

• All utilities and other accommodation costs

• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (187)

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9.8

Ferndown Manor has a Review Score of 9.8 (9.794) out of 10, based on 55 reviews in the last 2 years. Over all time Ferndown Manor has 187 reviews.

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Showing 187 reviews matching selected criteria
Review from H F (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card
Overall Experience

My elderly parents moved into Ferndown Manor for a 14 week period following a substantial leak in their bungalow. This was a very upsetting and stressful time for them. From day one, they were welcomed into the home and have been cared for in an excellent manner. They were lucky to be able to stay together in a lovely large twin bedded room with an ensuite and lounge area. During their stay, they have has a few health issues. These were dealt with quickly and efficiently. All the staff are doing a wonderful job.

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Review from A S (Son-in-law of Resident) published on 26 July 2021 Submitted via Postal Card
Overall Experience

From our initial contact with Ferndown Manor, we were made to feel very welcome and from then on, the care and communication from all the team was exemplary. Sadly my mother-in-law passed away in their care and at all times to this moment, we were treated with the utmost care. I cannot recommend the care home highly enough and cannot thank them all enough.

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Review from M S (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Mum was admitted to Ferndown Manor very quickly after being discharged from hospital. Mum was unable to manage at home on her own. I rang Ferndown and they had a room available. I couldn't have found a better care home in my mind. The staff went above and beyond to make Mum's last few days as good as possible (only 2 weeks) before she passed away. Excellent all round. Mum never experienced any activities.

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Review from D K (Sister of Resident) published on 10 March 2021 Submitted via Postal Card
Overall Experience

Difficult to say as the home has been closed to visitors for some time due to both lockdown and infection, and my sister and myself are not on a website so cannot do Zoom. Have had one to tone phone talks which have been very helpful, though at times confusing. Feel sister is well looked after, staff are caring and always cheerful, and if there is any change in sisters condition, myself and other members of the family are informed promptly. Feel sister is safe, warm and well card for.

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Review from G W (Husband of Resident) published on 10 March 2021 Submitted via Postal Card
Overall Experience

Having spent a great deal of time in the home with my wife, I experienced firsthand all the activities. The nurses and carers are angels without a doubt. The chef must have come from The Savoy. I live in hope that I will find a cobweb somewhere in the home so that I can have something to complain about.

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Review from C C (Son of Resident) published on 4 March 2021 Submitted via Postal Card
Overall Experience

In these current very challenging times, we continue to be humbled by the love, care and compassion shown to our mum. The care staff are amazing and the care shown to our mum is exemplary. We cannot speak highly enough of all the staff at the home. We know that mum couldn't be living in a better place and we are truly grateful.

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Review from Fran L (Daughter of Resident) published on 18 January 2021 Submitted via Review Postal Card
Overall Experience

My mother left the hospital in August 2020 and was admitted to Ferndown Manor with many health issues including bad delirium. Within 2-weeks with the constant support and care shown to her by all the wonderful nurses and other staff, her delirium disappeared and I began to see my dear mum return to her normal, happy and friendly self. She began to love living there and constantly told me how happy she was. Unfortunately, she passed away just after Christmas. Her end was extremely peaceful, and my husband and I were at her bedside with two of her wonderful carers and nurses. I'll never forget the quality of care shown to Mum and us at all times, which has helped us so much in coming to terms with losing her. Thank you again, Ferndown Manor.

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Review from J W (Daughter of Resident) published on 30 October 2020 Submitted via Postal Card
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Excellent care home.

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Review from Sheila F (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Fantastic care and love, support, shown towards my father, nothing was too much trouble.

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Review from C O (Daughter of Resident) published on 22 June 2020 Submitted via Postal Card
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Mum had been a resident until very recently. She was well looked after for nearly two years. I was deeply moved by the care and love shown to her in recent months and that all views and consideration was given 100% as she neared her end of life in what was a really difficult circumstance, re the pandemic. I can't thank you all enough.

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Review from S B (Niece of Resident) published on 28 April 2020 Submitted via Postal Card
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We had a situation with my Aunt that we needed an emergency care facility. Ferndown Manor/Care UK managed to be immediate help and assistance. We were able to get her in within 24 hours and we received a huge amount of support from all the staff to understand and get through the initial settling in process. Staff were amazing and alleviated our anxieties hugely. Thank you.

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Review from Lorna P (Niece of Resident) published on 5 March 2020 Submitted via Postal Card
Overall Experience

As soon as you walk into Ferndown Manor Care Home, you are greeted with a feeling of a relaxed, happy and safe atmosphere. The decor is very tastefully done with a design that gives you the feeling you're staying in a top star hotel, yet keeping in touch with the residents' needs and safety. Staff are always on hand and appear very happy within their role which in turn reflects onto the residents who, as well, appear happy and content. My aunt is very happy to be staying the rest of her days at Ferndown Manor and to me that says it all.

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Review from G S (Stepdaughter of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

This home is well designed and has good facilities. I found the staff thin on the ground and only a few care workers who do the job well. This is the second time in a few months that there has been lockdown becare of the norovirus or similar. This I find quite disturbing! I feel I constantly have to check that things are done for my stepfather and again it's the same staff that get things done. I'm hoping the new manager will do a good job.

Reply from Samantha Debenham, Personal Assistant at Ferndown Manor

We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate...  

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Review from G H (Son of Resident) published on 21 February 2020 Submitted via Postal Card
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When my father arrived at Ferndown Manor her was only days away from the end. With the help and care of all the staff, from the carers to the chef, he is still with us 8 weeks on. He's eating more and looks much better. He now has some sort of quality of life.

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Review from Sue L (Sister-in-law of Resident) published on 17 February 2020 Submitted via Postal Card
Overall Experience

The reception staff are excellent. This is so important when you are visiting a very ill relative and gave me such an excellent first impression. Most of the care support staff are very caring and treat the patients with dignity. There was only one issue - when we need an update, this can be difficult because the RGN's have been from an agency, however they are very polite and do their best. This is an excellent nursing home.

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Review from Marianne L (Wife of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience

I have been very pleased with the care that has been given to my husband so far. The care home is light and airy and the staff are very friendly and welcoming. It makes me feel relieved to know that he is in good hands at the end of his life.

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Review from C S (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card
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All the staff are very friendly, caring and very understanding. Nothing was too much trouble and would answer any questions.

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Review from Maureen H (Wife of Resident) published on 10 January 2020 Submitted via Postal Card
Overall Experience
We were very pleased with the way the staff looked after my husband and the way they dealt with us each time we visited. My husband was always peaceful and quietly spoken, unlike how he was when he came to you!
Some of my husband's possessions were missing when he came home but I am sure the staff will do the best to find the missing items. I have returned a bag full of items which were returned to us wrongly.

Otherwise, everything was excellent.

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Review from Philip W (Son of Resident) published on 14 November 2019 Submitted via Postal Card
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A very satisfying experience, a warm happy facility with kind, caring staff. Lots of attention to detail, it's almost like being in a hotel.

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Review from M L (Brother of Resident) published on 9 October 2019 Submitted via Postal Card
Overall Experience

All the staff showed nothing but kindness and patience at all times towards my brother and all seemed genuinely fond of him. His room was always clean.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (39) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Ferndown Manor.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Ferndown Manor.

Meet the Team (1)

Sara Muslin
Sara MuslinJob Title Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.

I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.

In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.

Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.

My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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