Ferndown Manor

110 Golf Links Road, Ferndown BH22 8DA
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9.7 160 Reviews
  • Ferndown Manor, Ferndown
Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.

Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.

The experienced Ferndown team get to know each resident, including their needs, interests and tastes, tailoring their care and lifestyle plans to suit each individual. They plan a wide range of activities such as music sessions, outings and growing vegetables in the garden.
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Care Provided by Ferndown Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • Self-Funded Residential Dementia Care: from £1690
  • Self-Funded Nursing Care: from £1860
  • Self-Funded Nursing Dementia Care: from £1955
  • RESPITE Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Dementia Care: from £1690
  • RESPITE Self-Funded Nursing Care: from £1860
  • RESPITE Self-Funded Nursing Dementia Care: from £1955

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.

These prices are only a guideline, please contact Ferndown Manor to find out the exact price for your requirements.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Ferndown Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sara Muslin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Parking on-site

Ferndown Manor Reviews (160)

9.7

Ferndown Manor has a Review Score of 9.7 (9.717) out of 10, based on 33 reviews in the last 2 years.
Over all time Ferndown Manor has 160 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndown Manor
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Total of 160, showing 101-120
Review from H C (Daughter of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are friendly, welcoming and supportive. They know about my mum's special health and care needs and the majority of staff also address me by my name too. My mum has settled well into a residential style environment and is grateful that all her needs are met. She is happy to be here.
Whilst
missing her own home she knows this is now the best place for her.
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Review from N B (Nephew of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ferndown Manor has been a highly positive one. My aunt has found a home with security, care and compassion and is also very supportive towards the family as we are all experiencing the sad decline into dementia. My aunt may not be the most co-operative person, however, all of the staff
strive to ensure her continued participation in meaningful activities.
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Review from Helen H (Mother of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter comes here for respite care so that I can have a break.
The setting is fantastic and her care is exemplary, I know she is safe and her wellbeing is at the top of the staff's agenda.
They go the extra mile to ensure she is comfortable.
She feels part of the Ferndown family as soon as she
arrives.
The nursing staff are able and willing to look after her very complex needs and are always professional and very thorough in all they do.
I wish I could stay there!
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Review from R H (Husband of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What I saw was good and all staff were very polite.
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Review from Roger P (Son of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has improved immeasurably since she has been a resident. Put on weight, which was very necessary, became calmer and more sociable rather than being isolated at home. The staff have so much patience with all the residents.
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Review from Sue G (Daughter of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to Ferndown Manor following a fall which exacerbated his Alzheimers's and other medical condition. I did this reluctantly due to poor support and care we had received n the past. I was amazed at Ferndown Manor. The care, particularly nursing care (which Dad needs due to 4 chronic illnesses)
is second to none. The staff are all caring and very special people. For the first time in 6 years, I feel relaxed knowing he is in safe and capable hands.
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Review from J S (Friend of Resident) published on 22 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend in her 90's has been in for respite care twice in the last 12 months. Her health and happiness are extremely important to her family.
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Review from Brian K (Son of Resident) published on 24 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been a resident for end of life care. She has been treated with dignity and first-class care. We could not have wished for her to be in a better place.
Nothing is too much trouble for the staff, also how they treat the relatives. Nothing is too much trouble.
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Review from S G (Friend of Resident) published on 8 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely clean place and everyone extremely nice and caring.
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Review from Claire B (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father likes it here. They look after him well and he enjoys talking to the younger staff as they tell him about their families.
The only comment he would have would be that the breakfasts are not as good as other meals.
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Review from Terry F (Partner of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so thoughtful and caring. Nothing is too much trouble. The room and care home are nice and modern, clean and tidy. You always get a lovely warm welcome from the staff on reception. The food is delicious and the chef will come and ask your likes and dislikes. All of the staff from management
to the cleaners are efficient and welcoming. The nurses are wonderful. A real home from home.
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Review from Robert S (Power of Attorney of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very well cared for - all the staff are most helpful and friendly.
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Review from D E (Sister of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We (as a family) are extremely impressed with the friendliness of all the staff and the care being provided for our sister.
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Review from Ian S (Relative of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Occasional staff shortage.
Reply from Samantha Debenham, Personal Assistant at Ferndown ManorWe’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.

We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.
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Review from G B (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff work very hard and are always helpful and pleasant in my experience.
The management are approachable. I think there is an obvious shortage of care staff.
Reply from Amy Wilson, AD at Ferndown ManorWe are grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would like to assure you that staffing levels are always suitable to meet the needs of all our residents.
We conduct a full dependency analysis for each resident, which is used to plan staff deployment accordingly to make sure care is safe and appropriate at all times. However, we do take your concerns seriously and would like to thank you for taking the time to share your views - we will pass on your comments to the home manager.
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Review from Christine D (Daughter-in-law of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were initially shown around the home which really impressed us.
When Dad ended up in hospital after yet another fall, the staff worked quickly to get the assessment done and promptly got him into the home.
He wasn't there long sadly but the care he got was second to none. It's a beautiful place
and we've both said we wouldn't mind going there!
A big thank you to you all.
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Review from C W (Partner of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with Ferndown Manor. The place has a lovely atmosphere. It is very clean and well managed, the staff are all very friendly and welcoming. I think it is a perfect nursing home. The staff are very attentive to patients needs.
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Review from Lisa R (Granddaughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and helpful staff.
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Review from V C (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are extremely kind and caring. Nothing appears to be insurmountable.
Beautiful rooms, very clean.
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Review from G T (Husband of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy and caring. All the facilities you need to make yourself at home and relaxed.
Making the residents at ease, a friendly hospitable place.
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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Ferndown Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.717 for Ferndown Manor is calculated as follows: ( (291 Excellents x 5) + (86 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 389 Ratings = 4.717
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ferndown Manor is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (113)

Meet the Team (1)

Sara

Sara Muslin

Job Title: Home Manager

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.


I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.


In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.


Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.


My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.

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