
The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)



The staff are very approachable, helpful and kind. Always on hand, and my mum is well looked afterDarren B(Son of Resident/Service User)



Ferndown Manor is a purpose-built care home, offering permanent and respite residential, nursing and dementia care in luxurious surroundings.
Located in Dorset, each of the home’s bedrooms are en-suite and individually styled. Residents are encouraged to live fulfilled lives with premium facilities including a cinema, hair salon and café. Residents living with dementia can relax in the dedicated Namaste room and outside there are beautiful, landscaped gardens.
The experienced Ferndown team get...
Care Provided by Ferndown Manor
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Ferndown Manor for full pricing details and T&Cs.
Contact Ferndown Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Sara Muslin(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Parking
- Parking on-site
Ferndown Manor Reviews (178)
Ferndown Manor has a Review Score of 9.8 (9.769) out of 10, based on 46 reviews in the last 2 years.
Over all time Ferndown Manor has 178 reviews.
Mum had been a resident until very recently. She was well looked after for nearly two years. I was deeply moved by the care and love shown to her in recent months and that all views and consideration was given 100% as she neared her end of life in what was a really difficult circumstance, re the pandemic. I can't thank you all enough.
We had a situation with my Aunt that we needed an emergency care facility. Ferndown Manor/Care UK managed to be immediate help and assistance. We were able to get her in within 24 hours and we received a huge amount of support from all the staff to understand and get through the initial settling in process. Staff were amazing and alleviated our anxieties hugely. Thank you.
As soon as you walk into Ferndown Manor Care Home, you are greeted with a feeling of a relaxed, happy and safe atmosphere. The decor is very tastefully done with a design that gives you the feeling you're staying in a top star hotel, yet keeping in touch with the residents' needs and safety. Staff are always on hand and appear very happy within their role which in turn reflects onto the residents who, as well, appear happy and content. My aunt is very happy to be staying the rest of her days at Ferndown Manor and to me that says it all.
This home is well designed and has good facilities. I found the staff thin on the ground and only a few care workers who do the job well. This is the second time in a few months that there has been lockdown becare of the norovirus or similar. This I find quite disturbing! I feel I constantly have to check that things are done for my stepfather and again it's the same staff that get things done. I'm hoping the new manager will do a good job.
We’re grateful for your feedback and are delighted with the positive comments around our facilities. Regarding staffing levels, I would like to assure you we do a full dependency analysis for each resident which is used to plan staff deployment accordingly to make sure care is safe and appropriate...
When my father arrived at Ferndown Manor her was only days away from the end. With the help and care of all the staff, from the carers to the chef, he is still with us 8 weeks on. He's eating more and looks much better. He now has some sort of quality of life.
The reception staff are excellent. This is so important when you are visiting a very ill relative and gave me such an excellent first impression. Most of the care support staff are very caring and treat the patients with dignity. There was only one issue - when we need an update, this can be difficult because the RGN's have been from an agency, however they are very polite and do their best. This is an excellent nursing home.
I have been very pleased with the care that has been given to my husband so far. The care home is light and airy and the staff are very friendly and welcoming. It makes me feel relieved to know that he is in good hands at the end of his life.
All the staff are very friendly, caring and very understanding. Nothing was too much trouble and would answer any questions.
Some of my husband's possessions were missing when he came home but I am sure the staff will do the best to find the missing items. I have returned a bag full of items which were returned to us wrongly.
Otherwise, everything was excellent.
A very satisfying experience, a warm happy facility with kind, caring staff. Lots of attention to detail, it's almost like being in a hotel.
All the staff showed nothing but kindness and patience at all times towards my brother and all seemed genuinely fond of him. His room was always clean.
Staff are warm, friendly and approachable towards relatives. Carers always offer us a hot drink when we sit with my mum on a visit. The room is clean, light and airy. Carers put classical radio on as this is Mum's favourite type of music. Carers keep us updated with how Mum is doing i.e. drinking/eating etc. The care home is like a 5-star hotel, doesn't have the normal 'care home' feel. Fantastic range of activities available to residents.
Nothing has been too much trouble. The most pleasant and welcoming surroundings. The staff contact me if there is anything my mother needs bringing in to her. Just excellent service with smiles all the time.
Our experience with Ferndown Manor was absolutely top-notch. They gave my father dignity and showed him kindness and compassion. The staff never complained once at the number of family visitors, or of the pressure on nurses when our father required intensive twenty-four hour nursing. The effort they put into making sure he has the very best possible bed was so reassuring. The facilities are outstanding. There is ample space for visitors and family to relax informally. The constant provision of refreshments sounds a small detail but meant a lot to us. Senior management staff deserve particular mention. We can't speak too highly of their professionalism yet kindness.
It is a pleasure to visit Mum as she is happy most of the time. She is well cared for and everyone knows her. Her room is bright and cheerful. She enjoys the food although it has to be liquidised. She enjoys a trip out in the minibus.
The room allocated to my husband was very thoughtfully selected as we have a larger, devoted family.
He was cared for in every possible way in the highest quality of nursing.
The food was excellent and refreshment facilities excellent.
Beautiful ensuite. Call bell answered promptly.
As soon as my friend and I walked into Ferndown Manor we both fell in love with the surroundings and how clean, decor was amazing, with a very relaxed and homely feel. We were greeted by a knowledgable lady at reception, she said 'have you made an appointment?', we said no, 'but if you would like to have a cup of coffee, the Customer Relations Manager would be with us in about 30 minutes. He came and met us in a very professional manner, he took us in a private room to discuss about having my dear, terminal husband to make it his home as he was too ill to be nursed at home. The home is excellent in every way. It's very clean, staff always available and can never do enough for you. Food is five star. My husband has a comfortable room, almost like his own room at home. Well done Ferndown Manor and all it's caring staff.
My friend has been a resident since December 2018 and is very happy here. As his dementia continues to progress, although not self-motivated, he is encouraged to take part in the numerous activities and outings. His general experience is of being well cared for and not unkempt. If there are any problems regarding his care, informing of minor health problems, falls etc, we are always contacted promptly.
Whilst missing her own home she knows this is now the best place for her.
My experience of Ferndown Manor has been a highly positive one. My aunt has found a home with security, care and compassion and is also very supportive towards the family as we are all experiencing the sad decline into dementia. My aunt may not be the most co-operative person, however, all of the staff strive to ensure her continued participation in meaningful activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (43) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Ferndown Manor.
Accreditations
There are no accreditations posted yet for Ferndown Manor.
Meet the Team (1)

I joined Ferndown Manor in 2021. Before I joined Care UK I worked as a Home Manager for several care homes, and before that, I worked as a District Nurse Manager for 20 years.
I decided to join Care UK as the company was highly recommended and its values reflect how care should be delivered and how I would want to be cared for.
In my role as Home Manager, I want to ensure the home remains a happy, safe place where residents thrive, and the team is proud to work. I want to ensure the highest standards of care are maintained. To succeed in this role, you need to be a good listener, be empathetic, have strong leadership skills, and be a good role model.
Walking around the home first thing in the morning is my favourite part of my job as it gives me an opportunity to greet every member of staff and residents. I also love to see the atmosphere when residents are enjoying positive participation in fulfilling activities.
My biggest professional challenge so far has been taking a home from an Inadequate CQC rating to Good.
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