Oulton Manor

My review relates to the dementia floor. My Mother in Law lived there for a year. These are some of the concerns I had in that time. A strong smell of urine due to furnishing is difficult to clean. The garden was not secure and dementia residents were not taken to use it. They locked the windows of my mother in Law's room because she posted tissues/clothes out of them. Her toilet seat was removed because she smeared it. On one occasion I requested to speak to the nurse before for a medical intervention (we have LPA). My request was ignored and not recorded. One visit I had to ask twice for my Mother in Law to be given a drink because she was thirsty when I arrived (trying to get drips out of a cup with her finger). When she was admitted to the hospital (with dehydration and sepsis) the home gave me her clothes in a bin bag (she had an overnight bag in the room). Mother in Law needed three staff to support washing at Oulton Manor because she would lash out. In her current placement, they have seen no challenging behaviour. I wish we had moved her sooner.

Thank you for all you have done. Bless you all.

Enjoyed my stay being well looked after, good food. A lovely staff caring for you.

Care home decisions - what a nightmare! However, from my initial enquiry until admission for my mother. I have nothing bad to say. Every contact has been welcoming, friendly, professional and caring. It's early days but I have no reason to doubt the experience will continue.

I would have no hesitation in recommending Oulton Manor.

The care staff are always willing to take the time to talk about my sister’s care needs and make any changes they feel are possible to support her health and well - being. Rooms are kept very clean and meals are plentiful and varied.

Despite my Grannys comples care needs, she is always very well cared for. As someone working in healthcare, I know how much work it can be to care properly for someone like my Granny. My family and I can trust Oulton Manor fully, knowing her carers love her and that they have her best interests at heart. We are so grateful.

Thank you Oulton Manor I always knew you gave that extra other establishments would not be able to give.

Oulton Manor is amazing for my Dad he has completely turned a corner in this home. The staff and management are brilliant, so helpful and friendly. The home is spotless, our experience has been second to none. Can not complain about anything. We thought we were going to lose Dad with his deep depression but he is like a new man being in Oulton Manor. 5 Stars to everyone.

Everything about this place is fabulous. The staff are dedicated and caring, nothing is too much trouble. There are daily activities for the residents - even cocktail making sessions! Residents are encouraged to take part in activities. Mum only been in a few weeks but is happy and content.

My mum moved in to Oulton Manor in October and received a very warm welcome from all the staff. It was a very difficult decision for me and my sister but the team at Oulton Manor made the process as easy as they could and we feel so lucky to have secured a place for our mum there. All the staff are lovely and caring and nothing is too much trouble. All aspects of her care have been discussed with us all her care needs have been met allowing mum to maintain some independence and dignity. Thank you Oulton Manor!

Staff competent and hard-working.

Both my parents are residents at Oulton Manor due to suffering strokes and other medical conditions in June. The service by the staff has been nothing short of exemplary in all areas, to a challenging situation with regards to my parents illness and conditions, and I could not have expected or asked for better.

My mother-in-law has just stayed there for two weeks. Excellent service and so friendly. She went in smiling and came out smiling. Couldn't do enough for us. So happy with the excellent service. Will be using this beautiful home again.

My 95-year-old mother came for a month of respite care in August. I felt very confident leaving her, and the care she has been given has been excellent throughout her stay. The staff have been delightful and caring towards her. She was very unsure about coming but left saying she will definitely be returning. I can’t thank you all enough.

My mum is looking forward to her return visit.

Poor reception service, often doesn’t exist. Phone doesn’t answer and even when you book an appointment and arrive on time to visit the resident, it’s like they don’t know you’re coming. I’ve waited in the lobby for 15 mins today waiting for someone to answer the door, I had to phone in to get any attention then wait a bit longer. Reception staff needed at a desk on the weekend, it is very frustrating. What’s the point in booking a slot to then be 20 minutes waiting to see the family member. Very poor service makes visits difficult. Please improve.

My stepmother has been at the home for over three years. She is very happy there. The staff are extremely kind to her, and I know she is safe and well looked after. Many thanks to all the staff, particularly Calverley Wing, for all their help, kindness and support over the years.

Mum has only been in the home for 2-weeks, but I am impressed by the care taken by all the staff to settle her in and to help her adjust to her new home. From our first visit to see what the home was like, we have been impressed by the friendliness of all the staff and their willingness to answer all our questions and provide us with all the information, we needed about fees, care and meals etc. The home is very well furnished and is more like a hotel with lovely lounges and dining rooms on each floor that are spacious and look lovely with tablecloths etc. The rooms are nicely furnished, and each one has a beautiful ensuite shower room. Everyone at Oulton Manor has been helpful since Mum moved in, providing her with a phone and making sure her TV worked properly etc. It is great to see that she is lovely and clean and well looked after.

The accommodation and grounds are hotel standard, a fabulous large lounge with bar. Lovely dining room with tablecloths and material napkins. Residents are treated with dignity and care. These last 14-months have been awful, but I have been relieved to know that he was being well looked after. Lots of the staff have been there since he moved in, and they have been like his second family. They genuinely care and support him and have helped him retain his dignity and independence as much as possible. Always helpful, and ring to update if Dad is unwell. Excellent nursing care (district nurse) and local doctors, who regularly visit. Grounds colourfully all year.