Oulton Manor, Leeds, West Yorkshire
Oulton Manor, Leeds, West Yorkshire
Oulton Manor, Leeds, West Yorkshire

Oulton Manor in Leeds provides the highest standard of individualised care for each resident. With 77 spacious rooms all with en-suite facilities, this luxury accommodation also offers a hair and beauty salon, residents’ bar, landscaped gardens, library and shop.

A varied menu is always available. In-house cooks prepare all the meals - using fresh produce, sourced locally wherever possible - which are served in the restaurant-style residents’ bistros.

It is important that all clients feel comfortable, settled and at home whatever their care needs. Specialist dementia care is available in the ‘Chesters’ suite as well as residential and respite care. Regular activities and events are organised daily by the lifestyle co-ordinator to help clients maintain their interests, and family and friends are always welcome.

Group: Hadrian Healthcare Holdings Ltd

Person in charge: Andrea Harley (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 40+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Oulton Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Oulton Manor has a Review Score of 9.4 (9.436)

The Review Score of 9.4 (maximum of 10) for Oulton Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Oulton Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Oulton Manor is calculated as follows: ( (88 Excellents x 5) + (8 Goods x 4) ) ÷ 96 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.519 Points relating to the number of positive Reviews for Oulton Manor is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 8 Reviews ÷ 15.4 Target = 0.519

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oulton Manor?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oulton Manor

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1

Oulton Manor cared for my mother in the final stages of a progressive terminal brain tumour. Their commitment to her care and the help and support they offered both mum and the family was exceptional. The staff go above and beyond and are 100% committed to the residents. There is always something going on to entertain the residents whilst plenty of space for them to have privacy if desired.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Morag Purvis, Operations Director, Hadrian Healthcare Group at Oulton Manor responded to this review on 16 Nov 2017:

Thank you for sharing your experience of Oulton Manor, we really appreciate it. We are always available to spend time with our residents and their families and to provide as much support as needed when required.

The accommodation is very homely and safe. The staff are nice and make everyone feel at home. The manager is always available to help and runs the manor well. My mum feels very safe in Oulton Manor and sees it as her home now. It's a fantastic home and there are lots of activities with the residents, the music company that come in is fantastic, plus lots more. I can't thank them enough. Keep up the good work.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 04 Apr 2017:

Thank you so much for this review of Oulton Manor. We aim to create a real home from home for each of our residents where they can enjoy life to the full, supported by our caring staff.

I find everything clean with lovely staff - a fantastic place.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 31 Mar 2017:

We always aim to provide the highest standard of individualised care for each of our residents. We are very pleased that the care and accommodation at Oulton Manor are meeting your expectations, thank you for sharing your experience.

Oulton Manor is a lovely home and I'm so glad that my mum has been able to get a place here. The staff are incredible and work so hard to accommodate everyone's needs. I'm highly satisfied with the home and they care my mum receives.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 22 Jun 2017:

Thank you for sharing your thoughts on Oulton Manor, we are very pleased your mum is enjoying life there. It's always our aim to provide great individualised care in lovely surroundings for each of our residents.

Mum has been in the home since January 2017. Not only is the home beautifully furnished and appointed, the staff are exceptional and the food is excellent. Settling in has been a challenge for Mum since losing Dad, but all the staff have gone out of their way to ensure that Mum is made to feel welcome, cared for and comfortable.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 15 Feb 2017:

Thank you for taking time to write this review, we are very pleased that Oulton Manor is meeting your expectations. We find it helpful to get to know each resident and their life history before they move, so we can anticipate and respond to their particular needs as they settle in to their new home with us.

Living abroad, we wanted to know mum with her dementia was getting the care/security, meals and dignity she deserved. From the first day I walked through the doors, I felt an amazing upbeat, caring atmosphere as result of the staff interaction with all the residents. At no time did I think of it has an old people's home but walking into a beautifully presented 6-star facility with wonderful areas for mum to enjoy her days and share time with us and her fellow residents, watching movies, having a drink at the bar, chairobics, charades, homemade cake and tea or just relaxing in the quiet lounge. Meals have been great with the option to stay and enjoy together if booked ahead. Mum loves getting her hair and nails done on site too and its just charged to her account! Lastly, every time I call to speak to mum, the staff always know where she is and put me through to her. Just fantastic Oulton Manor! Hope they can maintain the oustanding staff here.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 15 Feb 2017:

We really value your feedback, thank you for writing this review. Lifestyle is an important part of our approach to care, and we encourage all our residents to be as independent as they want to be with the comfort of knowing our staff are always on hand to help if needed.

Oulton Manor is an excellent care home and they take very good care of my mum.
My mum is a very private person and needs a lot of coaxing to mix with other residents, the staff are very good at helping with this. Also, she has become really close to some members of staff.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 10 Feb 2017:

Many thanks for writing this review. Our aim is always to provide the highest quality of individualised care for each of our residents, helping each person to feel comfortable and truly at home.

My experience of Oulton Manor dates from April 2016, when my wife with dementia entered until her death in October 2016. During that time she and I received the utmost care and compassion. We were always treated with respect and friendship from the manager, admin staff, care assistants, cooks, cleaners and ground staff. An inspection by anyone can vouch for the high quality of all aspects of the home but only personal experience can vouch for the high quality and professionalism of the staff employed. I do that without reservation and can highly recommend Oulton Manor to anyone seeking care facilities.

How likely would you be to recommend Oulton Manor? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Morag Purvis, Operations Director Hadrian Healthcare Group at Oulton Manor responded to this review on 05 Jan 2017:

Thank you for taking time to write this review as we really value your views. We are very pleased that the care and service at Oulton Manor met your expectations. At Hadrian Healthcare we always aim to provide the highest standard of individual care for each of our residents and also to support their families whenever needed.

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