Oulton Manor

Our mother has been a resident at Oulton Manor for over 3 years and during that time her care has been exceptional especially during the last 12 covid related months. By having a qualified nurse leading the team and a weekly home check by the nurse prescriber we know medical problems are dealt with quickly. Again keeping regular staff give us confidence that residents' personalities are understood and we know that the home is always looking at ways to make the day to day living of the residents as comfortable as possible.

I can’t praise Oulton Manor enough for the care, support and friendship they have shown for my father who moved in with them in the middle of the pandemic. He suffers from Dementia and to know he is safe and well looked after is such a comfort to us. The staff go above and beyond, they are wonderful!

The most important comment is that Mum is very happy at Oulton Manor. She is well cared for and the staff are great but she is an independent-minded person and this is still respected. The peace of mind this gives us as a family is very important. I would add that the home has handled the coronavirus situation well with access maintained despite the necessary restrictions. I think communication with family could be more structured to include perhaps an annual review meeting with the manager to discuss concerns, care plan, future needs but given the change of management and pandemic, this isn't feasible at the moment. General communication with staff is very good and I want to make a special mention to a team member on Rockingham who is a real asset to the home and to social care - friendly, professional and caring.

We have found the management and staff in the home to be extremely professional and caring. They have provided invaluable support during some very difficult times and have made our mother feel welcome and safe. Our mum says she is so glad we took her to live at Oulton Manor and it is the best thing we have done for her! I think that says it all.

Luxury care home, more like a hotel. Carers really go that extra mile with their care, nothing is ever too much for the resident or relative. Would recommend Oulton Manor to anyone looking for outstanding care for their loved ones.

My mum has been in Oulton Manor since it opened. Her care there has been wonderful. After viewing many care homes, I cried coming out of so many as I couldn't imagine leaving Mum there. When I went into Oulton Manor, I was blown away. It was like nothing I had ever seen and Mum has been incredibly well looked after the whole time she has been there. She has dementia and has had some difficult times, but the staff have been wonderful. If ever there have been any issues, the manager's door has always been open and things have been changed and altered to make Mum's life easier and more comfortable. The decor and rooms are amazing, the food is varied and good and the entertainment is varied. The staff really do care. They are quick to get in touch to pass on feedback and send photographs by email, they offer Skype calls and their dedication during the current pandemic has been incredible. I would not hesitate to recommend this care home.

I have already recommended the home to the relatives of a recent joining resident.

Oulton Manor is a smart and well-kept home. The entrance is welcoming and the lounge is a comfortable place for residents and visitors, when allowed access. During lockdown the staff have worked tirelessly to keep everyone safe. Relatives have been kept up to date with all government changes and the daily routines in the home. I think the residents are feeling the strain as time goes on as obviously the staff have to put the stringent rules to which leaves less time for interaction. Hopefully, things will improve and everyone can relax a bit more.

Thanks to everyone at Oulton Manor for all you do and for being our loved one's family when we can’t be with them.

Covid has been a huge challenge for everyone but I would like to say a huge thank you to all the staff for everything they are doing to keep my Mum and the other residents safe and happy. I really appreciate the weekly newsletters, it makes me smile to see everything my Mum and the other residents are doing - when we ask her on the phone she doesn’t always remember to tell us, so it is great to have the photos to prompt our conversations! My Mum recently answered the phone singing and told me she had forgotten how to be miserable which is a remarkable achievement by the home. Yesterday I was able to see my Mum for a 30-minute window visit, she looked extremely well and was in high spirits which was wonderfully reassuring. I am so glad my Mum is being cared for in Oulton Manor and I cannot praise the home and staff enough. Thank you.

In October 2016 we had huge problems with the care home in which my Mum had been a resident for 15 months. We made arrangements to visit Oulton Manor with a view to moving Mum into their care. This was the best move we could have made. Due to Mum's illness, she has not been the easiest of residents but, all the staff over the last three and a half years have been tolerant, caring and understanding. Lately Mum has deteriorated and during a very difficult time for all concerned, we could not have had better care for her. Three members of staff in particular have been amazing and I am sure the manager is very proud of all her staff. It has not been easy for them at all.

It's a very happy care home.

In a few days, as a consequence of a surprise, serious, medical diagnosis, of a family member, the manager and staff at Oulton Manor enabled me to arrange residential care for our mother. Communication and response time with the manager was excellent and rapid. Oulton Manor is close to where mum lives and so friends visit her, which is a great help. My travel time to Oulton Manor is many hours drive; the manager and staff have been a great support. Within a couple of days, my mother had settled, was content and comfortable. The environment of Oulton Manor is friendly and stimulating. Cheerful and caring, the staff involve mum in the many daily and varied activities. As a family, we are indebted to the manager and staff at Oulton Manor for the care and support provided. Mum is clearly benefitting, physically and mentally from being resident at Oulton Manor.

My mum was living here for two years until she passed away in March this year and I was very happy with the care she received. My uncle has been here for nearly a year and he is very happy living here. Staff are friendly and approachable and any problems attended to quickly. Residents speak highly of the staff.

My mother has stayed at Oulton Manor for three weeks on respite, as my dad was in hospital. The staff/management were amazing. They all had a caring feel to their nature and behaved in such a way that it put my mother at ease. Thank you all for your help, support and kind words to all our family at a time of turmoil.

The care provided is of a good quality The staff are well trained and caring.

I would definitely recommend Oulton Manor which is a modern, clean and friendly caring environment. I have two relatives currently residing at the home and both are kept safe and are well looked after. Staff are kind and very friendly from the Manager to the cleaning staff and they are sensitive to the individual care needs of my relatives. There is a wide variety of activities available and staff seek to flex activities to suit individual needs. The Home is always looking to put on different events for relatives and residents and takes residents on trips outside the Home. The Home seeks to collect residents and relatives views and staff are open to listening to views about how they can improve what services are provided. Residents are consulted about food menus and they can cater for different tastes. Not everything is perfect, but the great thing is that Management and staff want you to work openly with them to make sure that care is consistently delivered to a high standard.

As a member of the community involved in dementia support and awareness, I have found Oulton Manor to be very aware of the needs of those affected by dementia, including very important support for the family members. Oulton Manor is a very inviting home from the moment you enter. The staff are the most important in any care facility, and the staff at Oulton are very professional, courteous and polite. When speaking to residents and family, the comments are always very positive, management are always available with an open door policy to ensure the smooth running of Oulton Manor. Everyone goes beyond the usual expectation of support staff, the personal involvement gives so much respect and dignity to each and every resident together with the family environment felt by everyone. I have been involved with Oulton Manor since it was opened, and have nothing but praise for the staff, and their ongoing commitment to provide the best care they can.

I cannot recommend this care home enough. From the moment that the deputy manager came to assess mum at our home in a desperate time of need during the Christmas holiday period, to the day she passed away, she could not have been looked after any better.

The manager leads a very committed and caring team of professionals. I had zero cause for concern with the care mum received and felt part of the Oulton Manor family. Often hotel like care homes are judged by the nice environment but with Oulton Manor, you have both this and the very best of care. Nothing is ever too much trouble, you can relax knowing that your loved one is in good hands.

As a dementia unit, they fully understand the challenges and recognise everyone is an individual so should have personal care to suit their needs.

Going ABCD with staff like a certain care assistance, taking a real interest in mum and to a certain senior care assistant and the manager giving up part of their Saturday to bring mum to her granddaughter's wedding! This is a special home!

Fab team and fab managers. Wouldn’t want my mum anywhere else. Thank you for everything you do.