Skylark House Care Home, Horsham, West Sussex
Skylark House Care Home, Horsham, West Sussex
Skylark House Care Home, Horsham, West Sussex

Group: Care UK Nursing & Residential Care Services

Person in charge: Devendra Lallchand (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 55+.

Single Rooms: 82

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Day Care • Respite Care • Wheelchair access • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Skylark House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 15 Feb 2018

Please call us on 0140 388 6586 for current bed vacancies

Reviews

9.7 Skylark House Care Home has a Review Score of 9.7 (9.716)

The Review Score of 9.7 (maximum of 10) for Skylark House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Skylark House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 38 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.716 for Skylark House Care Home is calculated as follows: ( (363 Excellents x 5) + (98 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 479 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Skylark House Care Home is based on 38 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 38 Reviews ÷ 16.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    33
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Skylark House Care Home?

  • Extremely LIKELY
    34
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Skylark House Care Home

  • Daughter of Resident/Service User
    21
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Brother of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Mum has been at Skylark for 1 year and her life has improved by staying there.
All the staff are professional and caring especially in welfare and cleanliness of mum. She seems to be busy when we visit (lots going on) and cared for, fed and entertained. What more could we ask for. Thanks to all.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had initially visited Skylark House Care Home on three separate occasions, each time I was very impressed with the facilities/rooms/overall standard.
The reception staff were so welcoming/management were efficient and friendly and the carers are wonderful. All the staff in all areas are a credit to this modern nursing home.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A wonderful, caring, friendly environment. I know Mum is very well looked after and I know she is safe and kept busy.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Only been coming for one month but happy with everything so far.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff at Skylark are friendly and always willing to help. Always enjoy my chats with the staff about football. The food tastes good and lots to pick from Skylark is clean and a warming place for everyone, always makes everyone feel welcome.l

How likely would you be to recommend Skylark House Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has now been at Skylark, Horsham for very nearly one whole year. During all that time she has been treated with dignity and a high level of patience by all members of staff.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My sister has received extremely good care both medical and social. The staff are always responsive, caring and understanding. My wife and I are also treated with kindness and courtesy. When we come we are treated like members of a big family. This uplifts us as well as my sister. The manager has his fingers on the pulse of the home and he seems to have the knack of responding in a very positive manner. It is a lovely care home.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents had very different care needs but both were extremely well cared for. The home had the flexibility to cope with my father's need to be as independent as possible and my mother's need to have more support. Staff have shown respect and great care and sensitivity.

The purpose-built home is very comfortable and well designed. There are a variety of activities for residents to get involved in.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This was the second time that my mother of 92 had used Skylark House Care Home for respite care.
The whole experience for her was one of being cared for in a secure and friendly environment.
The staff were always on hand to help if required and to ensure that she could engage in activities if she wanted to take part.
For instance, it was the first time in many years that she had been to see a film (in the in-house cinema) as well as enjoying the short stroll to the local church for their coffee morning.
Although Mum loves being in her own home, Skylark for her was like having a holiday in a 5 star hotel. She is already looking forward to her next stay in 2018.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely atmosphere, warm and welcoming. Beautifully tended garden. Amenable to any special requests.
Clean, comfortable and homely environment.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I never imagined my mum would end up in a care home, but I have to say how pleased I am with the care she receives. The home is beautiful but more importantly, the majority of staff and carers are friendly and approachable. They all know my mum by name from the chef to laundry staff and cleaners, and all will stop and have a chat. Mum has dementia so can't remember their names but always says how nice they are. Food is excellent, lovely activities coordinator and they are more than happy for pets to come in for a visit.
Thank you and keep up the great work!

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The overall care is excellent.
The cleaning is not thorough.
The entertainment etc is too centred on dementia and not ALL residents.
The films are not resident/age appropriate eg The A Team / Dirty Dancing! Maybe the residents should be consulted.
The food is quite good quality but there is not enough choice.
There should be a vegetarian option - in fact sometimes there is no choice.
For the money, the food should be excellent.
There is poor communication sometimes between floors/staff/shifts.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 10 Oct 2017:

We are grateful for your constructive feedback about Skylark House and we are delighted with the positive comments about your Mother’s care. We are sorry to hear the food offering does not meet your mother’s expectations. We can confirm that our chefs have discussed the menus with the residents and relatives and new menus have been put in place with more choices and an alternative vegetarian menus.
With regards to your feedback on the cleaning and entertainment, we can assure you that we will discuss your comments with relevant teams.
Thanks very much for taking the time to raise these concerns

During the course of a week, carers including the person in charge of or shift change problems have occurred because of failure to keep an adequate record in the communications log(?) so that things/events known to a carer(s) are not passed onto the next carer on shift.
Also, specific requests are sometimes not actioned. The food at lunch and tea/dinner is often disappointing or unappetizing, and the service is sometimes very slow. There may also be insufficient staff at busy times including meal times.

How likely would you be to recommend Skylark House Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 28 Sep 2017:

Thank you for your feedback of Skylark House and we are delighted with the positive comments and scores, particularly for the care and team at the home. I understand you have already spoken with the home manager who has been able to allay your concerns – I would like to further assure you that we always make sure that there are enough people on hand and that any information is properly recorded and communicated. In regards to the food at Skylark House, our chef is constantly refreshing and adapting menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs. If there is anything that you and your mother would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.

My husband was in respite care for one week following a spell in hospital. We found the staff very friendly and attentive. The facilities were excellent and everywhere was spotlessly clean. His room was well equipped, light and airy. The ground floor lounge area and was delightful. Overall an excellent experience.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Dad has been a resident of Skylark House for a few weeks now and so far, it has delivered on its promises. The care has been excellent. The staff are friendly and cheerful, there is a choice of food and variety of activities. He loves his room with a view of the garden. He would, however, prefer a more comfortable bed. Maybe you could offer a choice.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 04 Sep 2017:

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the bed did not meet your expectations on this occasion. These are profiling beds that we are using in our home and are designed to provide comfort and promote independence to get in and out of bed by using the control to raise or lower the bed. This should not prevent us from delivering the service that you expected.
We do appreciate your feedback and we will, of course, undertake a review of your dad's bed at Skylark House and aim to come to a solution to your request.

My husband enjoyed his stay at Skylark and hopefully will be able to go there for respite care again.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A lovely place. My stepmother is happy here and is improving almost daily.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff at Skylark House Care Home have been wonderful in their nursing care provision to Mum and Dad. In the last hours of Mum's life, the care and compassion given to her was truly superb and reflective of the devotion given to their roles. The reassurance that comes with knowing that all concerns will be dealt with in a speedy and resolute manner is really comforting - including the excellent connection to local medical services. Additionally, the comfort, cleanliness and facilities of the new home are much appreciated when compared to others that were viewed.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The friendly, caring staff really make a difference. We are really glad that we found this home for our mother.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident at Skylark House Care Home for about five months. The home is a beautiful home from home and the staff are great. They always have time to stop and talk and nothing seems too much trouble. I am so glad I found this place for my mother and I am confident every time I leave her that she will be comfortable and well looked after in such a lovely place by such lovely people.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was at Skylark House for nearly 2 weeks' respite. I did feel very apprehensive when I first went in because I had never done this before. However, the staff were very friendly and soon made me feel safe and at home. The home itself is very comfortable and it is easy to move around. Help is always at hand, even to assist with a walk around the gardens. As a widow, it was lovely to have the company of others and to chat over meal times and tea and cake. Although I love being in my own home, knowing that I can come back to a safe and friendly haven for respite is a very comforting feeling.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff made Dad feel very welcome and looked after him very well. Dad enjoyed the company and activities and food. The rooms were kept very clean and tidy. The administration staff were very supportive.

How likely would you be to recommend Skylark House Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My stay at Skylark House Care Home has been very helpful and enjoyable. Every attention is given to my needs and comforts. All carers have been very gentle and kind. The coffee shop is great and greatly appreciated by my visitors. The lounge is comfortable and roomy, dining was good and nothing needs changing. The garden is easily accessible and relaxing with plenty of seating. At times I needed a little more nursing care.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has recently become a resident of Skylark House and the management team have been nothing short of fantastic in ensuring this has been a smooth and dignified process with all his special requests catered for.
As his family, any queries or comments we have, have been dealt with efficiently and appropriately.
The somewhat scary and daunting process of realising you can no longer care for a family member at home has been made much easier and more manageable knowing he is in a friendly environment with a brilliant team looking after him.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have no hesitation in recommending the care at Skylark House Care Home. My mother has been very well looked after ever since she has been a resident and all the carers are extremely kind. They cannot do enough. For example, when she was poorly and lost her appetite, they tried really hard to find something to tempt her to eat. The management has a good grasp of what is happening with the residents and I trust them to do their best for Mum. Thank you to all the staff for everything you all do.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good service, clean fresh and a nice small group and a large home. However, could be a problem with car parking for visitors as always full up by staff and home only 1/4 full. Otherwise very good care over 6 months. If possible residents could be taken out to garden during the daytime a little more.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

My mother used Skylark House for 1-week respite in March 2017. It was her first experience of a care home. The home is brand new, so the look of the rooms and facilities was excellent. The staff were caring and attentive.
The main complaint was the food, very mixed standard, I believe a relief chef was in place for the week.
Generally, I would have appreciated more attention paid to residents and their food needs at mealtimes.
Overall, however, a positive experience.

How likely would you be to recommend Skylark House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 25 May 2017:

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations on this occassion. There was a relief chef working during the week of the stay, however this should not prevent us from delivering the meal time service that you expected. We can confirm that we have a new permanent chef on site to prevent this from happening again in the future.
We do appreciate your feedback and we will of course, undertake a review of our meal time service at Skylark House and why this has not happened on this occasion.

My wife used the care home for respite care. The experience was excellent. Nurses were knowledgeable and caring. The carers were second to now. Very good. The ambience encouraged well-being. The general layout was thought out. Good quality activities were provided on a regular basis. Staff involved were enthusiastic. Food quality was excellent. Thanks to all at the care home for helping my wife recover from a very serious illness.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We are a large, very close family and placing my Dad into Skylark has been a very difficult and emotional experience for my mum, my sisters and all the grandchildren. The manager and his team have been fantastic in helping Dad to settle, reassuring us that he is definitely in the best place to ensure his continuity care needs are met and we're very grateful for their support.

How likely would you be to recommend Skylark House Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My sister has been in Skylark House Care Home for seven weeks. In this time her health has greatly improved thanks to the care of the nursing staff. Her walking with a zimmer frame has improved and her general outlook on life is more positive. This is a great benefit for my wife and myself. We visit regularly and often. The reception that we receive is always very welcoming from all the staff which makes us feel as part of their large family.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother became a resident in late February 2017. On arrival, she was very confused, depressed and often distressed. Although it has taken a while for her to settle, the excellent staff, together with the very high standard facilities have given her a real quality of life.
She is now willing to join in the well organised and varied activities and socialise with the other residents and staff.
Her depression seems to have lifted and anxiety lessened.
She appears happy in her environment and enjoys her surroundings.
Although it was a difficult decision to make, myself and my sister feel that the home provides our mother with everything that she needs, delivered with genuine care and kindness.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at Skylark House for approximately 4/5 weeks. Initially, although extremely expensive we were happy with the care received until once we came into contact with one of the residents with dementia. Mum was on the second floor but was very unhappy that this one resident was allowed to upset her by aggressive behaviour (we know she was ill and didn't realise what she was doing). This was a big decision in Mum deciding to leave and go elsewhere.

How likely would you be to recommend Skylark House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Excellent

Staff: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 27 Apr 2017:

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear about what happened with your mum, we do take a fair and consistent approach with residents and they are given rooms in the home based on assessment and needs, and in this example, we did feel that the assessment matched the care type. We are however very sorry about what has happened and will endeavour to ensure we monitor all behaviour to prevent similar situations like this from happening again in the future.

We are extremely happy with Skylark House Care Home for our Mum. She is really happy there and we enjoy visiting her there too. All the staff are very kind and helpful and there is a lovely atmosphere there too. It is also in a very nice setting with attractive gardens and a small river below. There's lots of birdlife. It is the type of place that Mum and us can be proud of which means a lot.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care home was excellent. Clean, tidy, plenty of space and well laid out. Staff were proactive and interested in me. A small number of staff were exceptional, highly motivated in a caring, friendly atmosphere. The food was good quality and served hot when necessary, lounge areas very friendly. I slept within a well-designed room and help was available when I needed it. I cannot praise the care I received enough. I hope other residents feel the same.
I was admitted for two weeks respite care and felt the benefit, thank you. A really good place to be.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My parents and I have been extremely impressed with our experience at Skylark so far. Always ready to help us, immaculately clean, friendly and accommodating staff (without exception) welcoming and comfortable atmosphere with regular and varied activities. Staff are encouraging and take the time to chat with residents, calming and professionally.
They were there for us at one of the most stressful periods in our lives.
A smooth transition from house to home.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a beautiful care home the facilities are excellent. The staff are very caring and polite. My only criticism would be the menu. As I understand it the chef is not allowed to adjust the menu according to residents preferences e.g most residents I have spoken to would like plain semolina, not chocolate flavoured. This is one example.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Skylark House Care Home responded to this review on 28 Mar 2017:

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations. The mealtime service within care UK lets the chefs create a menu around the resident's requirements, so we will make sure that with any of our residents we will find out there likes and dislikes in order to provide a high standard meal time experience.

We have a very good supply chain using local produce and we also provide training to all of our kitchen team so we can adapt to the trends of meals in our care homes. We do appreciate your feedback and we will of course, undertake a review of our meal time service at Skylark House and why this has not happened on this occasion.

Excellent home and facilities, the staff are brilliant and care for Mum as we would want.
The administration team are so helpful, supportive and very friendly.
We as a family are so pleased we chose you!
Mum is in the best place.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From walking in the front door to been shown around to the six weeks that mum has been resident here, I have been very impressed. Skylark House has a lovely atmosphere. The manager and staff are all very welcoming and caring and nothing is too much trouble. Mum settled in very quickly and is very happy. The layout is very homely and I as a visitor find it very comfortable as it's more like being in mum's home rather than in institution!

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care is shown to my mother.
A relaxed, quality care home, very welcoming and peaceful, but also very friendly.
Coming to visit my mother is always a treat for me, especially having coffee in the downstairs lounge.

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very exciting to see such a warm and homely environment. It's comforting knowing the standard is at a high level. (care quality) Living nearby the staff are warm and welcoming on my frequent visits. There is always a nice feeling being the first few to live anywhere and knowing that you are the first!

How likely would you be to recommend Skylark House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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