Skylark House

St Marks Lane, Horsham RH12 5PU
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9.9 136 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1794
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £2034
  • RESPITE Self-Funded Residential Care: from £2004
  • RESPITE Self-Funded Residential Dementia Care: from £2094
  • RESPITE Self-Funded Nursing Care: from £2244

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Skylark House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dorota Woloszyn (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • on-site

Skylark House Reviews (136)

9.9

Skylark House has a Review Score of 9.9 (9.871) out of 10, based on 43 reviews in the last 2 years.
Over all time Skylark House has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Skylark House
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Total of 136, showing 121-136
Review from V M (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently become a resident of Skylark House and the management team have been nothing short of fantastic in ensuring this has been a smooth and dignified process with all his special requests catered for.
As his family, any queries or comments we have, have been dealt with efficiently
and appropriately.
The somewhat scary and daunting process of realising you can no longer care for a family member at home has been made much easier and more manageable knowing he is in a friendly environment with a brilliant team looking after him.
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Review from Lesley I (Daughter of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending the care at Skylark House Care Home. My mother has been very well looked after ever since she has been a resident and all the carers are extremely kind. They cannot do enough. For example, when she was poorly and lost her appetite, they tried really hard to find
something to tempt her to eat. The management has a good grasp of what is happening with the residents and I trust them to do their best for Mum. Thank you to all the staff for everything you all do.
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Review from J S (Daughter of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother used Skylark House for 1-week respite in March 2017. It was her first experience of a care home. The home is brand new, so the look of the rooms and facilities was excellent. The staff were caring and attentive.
The main complaint was the food, very mixed standard, I believe a relief chef
was in place for the week.
Generally, I would have appreciated more attention paid to residents and their food needs at mealtimes.
Overall, however, a positive experience.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations on this occassion. There was a relief chef working during the week of the stay, however this should not prevent us from delivering the meal time service that you expected. We can confirm that we have a new permanent chef on site to prevent this from happening again in the future.
We do appreciate your feedback and we will of course, undertake a review of our meal time service at Skylark House and why this has not happened on this occasion.

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Review from Tony M (Husband of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife used the care home for respite care. The experience was excellent. Nurses were knowledgeable and caring. The carers were second to now. Very good. The ambience encouraged well-being. The general layout was thought out. Good quality activities were provided on a regular basis. Staff involved
were enthusiastic. Food quality was excellent. Thanks to all at the care home for helping my wife recover from a very serious illness.
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Review from Marie C (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are a large, very close family and placing my Dad into Skylark has been a very difficult and emotional experience for my mum, my sisters and all the grandchildren. The manager and his team have been fantastic in helping Dad to settle, reassuring us that he is definitely in the best place to ensure
his continuity care needs are met and we're very grateful for their support.
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Review from Alan P (Brother of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Skylark House Care Home for seven weeks. In this time her health has greatly improved thanks to the care of the nursing staff. Her walking with a zimmer frame has improved and her general outlook on life is more positive. This is a great benefit for my wife and myself. We visit
regularly and often. The reception that we receive is always very welcoming from all the staff which makes us feel as part of their large family.
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Review from Anna P (Daughter of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother became a resident in late February 2017. On arrival, she was very confused, depressed and often distressed. Although it has taken a while for her to settle, the excellent staff, together with the very high standard facilities have given her a real quality of life.
She is now willing to join
in the well organised and varied activities and socialise with the other residents and staff.
Her depression seems to have lifted and anxiety lessened.
She appears happy in her environment and enjoys her surroundings.
Although it was a difficult decision to make, myself and my sister feel that the home provides our mother with everything that she needs, delivered with genuine care and kindness.
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Review from F D (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident at Skylark House for approximately 4/5 weeks. Initially, although extremely expensive we were happy with the care received until once we came into contact with one of the residents with dementia. Mum was on the second floor but was very unhappy that this one resident was allowed
to upset her by aggressive behaviour (we know she was ill and didn't realise what she was doing). This was a big decision in Mum deciding to leave and go elsewhere.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback and are delighted with the positive comments and scores for the care and support we provide. We are sorry to hear about what happened with your mum, we do take a fair and consistent approach with residents and they are given rooms in the home based on assessment and needs, and in this example, we did feel that the assessment matched the care type. We are however very sorry about what has happened and will endeavour to ensure we monitor all behaviour to prevent similar situations like this from happening again in the future.

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Review from Sarah K (Daughter of Resident) published on 4 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with Skylark House Care Home for our Mum. She is really happy there and we enjoy visiting her there too. All the staff are very kind and helpful and there is a lovely atmosphere there too. It is also in a very nice setting with attractive gardens and a small river below. There's
lots of birdlife. It is the type of place that Mum and us can be proud of which means a lot.
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Review from M P (Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a beautiful care home the facilities are excellent. The staff are very caring and polite. My only criticism would be the menu. As I understand it the chef is not allowed to adjust the menu according to residents preferences e.g most residents I have spoken to would like plain semolina, not chocolate
flavoured. This is one example.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the food offering did not meet your expectations. The mealtime service within care UK lets the chefs create a menu around the resident's requirements, so we will make sure that with any of our residents we will find out there likes and dislikes in order to provide a high standard meal time experience.


We have a very good supply chain using local produce and we also provide training to all of our kitchen team so we can adapt to the trends of meals in our care homes. We do appreciate your feedback and we will of course, undertake a review of our meal time service at Skylark House and why this has not happened on this occasion.

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Review from S G (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents and I have been extremely impressed with our experience at Skylark so far. Always ready to help us, immaculately clean, friendly and accommodating staff (without exception) welcoming and comfortable atmosphere with regular and varied activities. Staff are encouraging and take the time to
chat with residents, calming and professionally.
They were there for us at one of the most stressful periods in our lives.
A smooth transition from house to home.
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Review from Gwen M (Resident) assisted by family/friend published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home was excellent. Clean, tidy, plenty of space and well laid out. Staff were proactive and interested in me. A small number of staff were exceptional, highly motivated in a caring, friendly atmosphere. The food was good quality and served hot when necessary, lounge areas very friendly. I
slept within a well-designed room and help was available when I needed it. I cannot praise the care I received enough. I hope other residents feel the same.
I was admitted for two weeks respite care and felt the benefit, thank you. A really good place to be.
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Review from K W (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care is shown to my mother.
A relaxed, quality care home, very welcoming and peaceful, but also very friendly.
Coming to visit my mother is always a treat for me, especially having coffee in the downstairs lounge.
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Review from Mel D (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From walking in the front door to been shown around to the six weeks that mum has been resident here, I have been very impressed. Skylark House has a lovely atmosphere. The manager and staff are all very welcoming and caring and nothing is too much trouble. Mum settled in very quickly and is very happy.
The layout is very homely and I as a visitor find it very comfortable as it's more like being in mum's home rather than in institution!
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Review from Caroline N (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home and facilities, the staff are brilliant and care for Mum as we would want.
The administration team are so helpful, supportive and very friendly.
We as a family are so pleased we chose you!
Mum is in the best place.
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Review from Zeynyo P (Daughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very exciting to see such a warm and homely environment. It's comforting knowing the standard is at a high level. (care quality) Living nearby the staff are warm and welcoming on my frequent visits. There is always a nice feeling being the first few to live anywhere and knowing that you are the first!
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Skylark House is calculated as follows: ( (451 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 511 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Skylark House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.

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