Skylark House

St Marks Lane, Horsham RH12 5PU
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9.9 136 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1794
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £2034
  • RESPITE Self-Funded Residential Care: from £2004
  • RESPITE Self-Funded Residential Dementia Care: from £2094
  • RESPITE Self-Funded Nursing Care: from £2244

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Skylark House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dorota Woloszyn (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • on-site

Skylark House Reviews (136)

9.9

Skylark House has a Review Score of 9.9 (9.871) out of 10, based on 43 reviews in the last 2 years.
Over all time Skylark House has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Skylark House
  • 53
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Total of 136, showing 81-100
Review from Jayne S (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Skylark Care Home has been a godsend to both my mother and I. The staff are amazing and nothing is too much trouble. Mum is always well presented, her room s always clean and tidy and the staff always friendly. I can spend time with Mum when I wish and she is well stimulated through a varied amount
of activities. She is happy, settled, and in just over a year. I have nothing to complain about only praise at the highest level!
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Review from Terence D (Respite Resident) published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted to Skylark House for respite care after suffering a mild heart attack in early March 2019. My experience at Skylark House has been very satisfactory.


My only criticism is regarding the menus, not only do clients not fully understand the terminology used regarding the food, but neither

do the serving staff when asked. Please subscribe to the 'plain English society'.
Reply from Samantha Debenham, Personal Assistant at Skylark House

Thank you for your positive comments for the care and support we provide and we are grateful for your constructive feedback. We are in the process of reviewing the menu and moving forward we will endeavour to make the food descriptions easier to understand. For example, if we are serving ‘Coq au Vin’ we will add an additional description of chicken in white wine sauce. We appreciate your feedback and thank you for taking the time to leave a review.

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Review from Deborah R (Daughter of Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following my father's death, we were faced with the realisation that our Mum could not care for herself.
We visited several care homes and without a doubt, Skylark House was, for our Mum, by far the best.
Despite enormous reservations and feelings of guilt, our Mum is more content and settled than
we have ever seen her for a long time.
She has embraced joining in with the numerous activities, is eating well and clearly thriving in such a stimulating environment.
We cannot thank the staff enough for their care towards our dear Mum.
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Review from Elaine C (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has now been to Skylark House three times for respite each time for 2 1/2 - 3 weeks. He has Dementia and is hard of hearing, so must be very confusing for him to be somewhere other than his own home and yet he seems to settle really well. There are some lovely staff at Skylark House that are
so caring and even when Dad gets agitated, they take it all in their stride. On his more lucid days, Dad will say he likes being there and that he is being looked after. As well as the carers, the activities specialists also keep everyone entertained and encourage that lovely smile from Dad that we as family know and love. The managers, office staff and receptionists also give you a warm welcome when visiting. I really hope there will always be a place for Dad at Skylark House when he needs respite care.
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Review from S R (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad went into Skylark House in September. We were so unsure about putting him into a care home but mum could no longer cope with him at home. The staff have been wonderful looking after dad and supporting us too. He is settled, safe and well cared for and can't wait for the Spring so he can get out
into the lovely gardens.
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Review from David R (Son of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum settled into Skylark House quickly and has now been a resident for two months. My siblings and I make regular visits and we are all of the same opinion; that this is the right home for Mum. The atmosphere is one of calmness where the management and care team are on top of what they are doing, take
the appropriate time with individual residents and provide a safe, caring environment. Rooms are very comfortable, everywhere is clean. Entertainment is enjoyable and meals are excellent.
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Review from A M (Relative of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is very well managed with a very good team. The staff are very friendly and treat the residents with kindness, consideration and respect.
We would recommend this home to other people.
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Review from J B (Friend of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I regularly visit a close friend who has recently moved onto the dementia wing at Skylark. The staff are always friendly and helpful (treating the residents in a dignified manner) and the atmosphere is warm and welcoming. But, it is the entertainment and activity programme which makes this home stand
out from other care homes I have visited. Wow! From singing, making handbags to visiting the garden centre or poetry reading, there is always something to make the residents' life stimulating.
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Review from Shirley R (Wife of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You always wonder if you are doing the right thing having someone you love go into a care home but as soon as I walked into this one I just knew that it was right. Everyone seems happy and are helpful and knowing my husband is happy and being looked after really well made me feel happier.
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Review from Steve D (Son-in-law of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Skylark House is excellent. The staff are friendly and helpful and the accommodation, facilities and food is very good as well as the care.
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Review from Sue R (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were so lovely and friendly. The home is beautiful. Mum was made to feel very welcomed.
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Review from Val B (Daughter-in-law of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was admitted for residential care but in three weeks had to transfer to nursing care - this move was done quickly and without fuss and saved us a lot of stress at a very worrying time. The home is immaculately clean and all the staff are pleasant, kind, caring and helpful and always
treat my mother-in-law with consideration and dignity even in some difficult situations. The only concern we have ever felt is that my mother-in-law and some of the other residents do not always like the food - however, alternatives are offered.
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Review from S B (Cousin of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our very first visit, we were made to feel welcome and special to the extent that one could forget that there were other residents and families requiring the same level of attention.
This level of attention has continued from the resident's respite care period to permanent residency.
When visiting
there is always staff available who are willing, friendly and able to help.
The activities seem to be varied and innovative.
The meals appear to be ample and straightforward with simple choices always available.
Maybe the inclusion of some slightly more exciting items on the menu, from time to time, would be of interest.
The excellent premises lend to a hotel atmosphere as opposed to a care home.
Keeping cool this summer has been a challenge for everyone and generally, the house has coped very well.
Maybe at some stage, the addition of window blinds in the bedrooms could be advantageous.
Also, if possible, a table (maybe a let-down to save space) or small desk could be added, so that residents could spread out newspapers etc for reading.
Reply from Amy Wilson, AD at Skylark House

Thank you for your positive feedback and excellent scores regarding your cousins care at Skylark House. We are delighted that you are so happy with the home and that your cousin has decided to become a permanent resident. We appreciate your constructive feedback as it helps us to make improvements that will benefit all the residents here at Skylark House and we will certainly take your suggestions on board.

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Review from D S (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy the freedom the home gives us as a family, we are free to make tea and coffee which makes mum feel that she is entertaining us. We can have a meal with her at any time without prior booking. The home put on a BBQ with live music. I have special memories of us singing along to The Yellow Submarine
(priceless).
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Review from V W (Wife of Resident) published on 3 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything is very satisfactory. My husband is met with care and kindness by all staff. We even get the odd gin and tonic, which is appreciated.
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Review from Nick S (Son of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum from an alternative care provider in the area two months ago and was immediately impressed with the standard of Skylark. Mum has dementia and a particular need for company, understanding and stimulation through a structured range of activities and these are continually provided for her
at Skylark, in stark contrast to the previous home.
Interaction with myself as a relative is also excellent, with the home providing constant feedback on Mum's activities and general well being.
I am delighted with the overall standard of care provided at Skylark.
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Review from Emma M (Daughter-in-law of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law stayed in Skylark House Care Home whilst recovering from hospital. Fortunately, he's been well enough to go home. The atmosphere is very positive and staff are friendly. My father-in-law has enjoyed his stay and made some friends during this time. He has especially enjoyed the sing-a-long
and cinema room and the standard of the food.
It's been reassuring for our family to know he is happy and well looked after. Nursing staff have been brilliant and very patient with me in helping organise appointment transport and medication.
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Review from A C (Daughter of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent 2 enjoyable weeks respite care at Skylark House. She was treated with dignity and respect at all times by the friendly, caring staff. The rooms, meals and range of activities on offer were exceptional. We would have no hesitation in arranging a future stay at Skylark House should it
be required in the future.
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Review from Mark L (Son of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Skylark for 1 year and her life has improved by staying there.
All the staff are professional and caring especially in welfare and cleanliness of mum. She seems to be busy when we visit (lots going on) and cared for, fed and entertained. What more could we ask for. Thanks to all.
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Review from L W (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had initially visited Skylark House Care Home on three separate occasions, each time I was very impressed with the facilities/rooms/overall standard.
The reception staff were so welcoming/management were efficient and friendly and the carers are wonderful. All the staff in all areas are a credit
to this modern nursing home.
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Skylark House is calculated as follows: ( (451 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 511 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Skylark House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.

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