Skylark House

St Marks Lane, Horsham RH12 5PU
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9.9 136 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1794
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £2034
  • RESPITE Self-Funded Residential Care: from £2004
  • RESPITE Self-Funded Residential Dementia Care: from £2094
  • RESPITE Self-Funded Nursing Care: from £2244

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Skylark House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dorota Woloszyn (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • on-site

Skylark House Reviews (136)

9.9

Skylark House has a Review Score of 9.9 (9.871) out of 10, based on 43 reviews in the last 2 years.
Over all time Skylark House has 136 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Skylark House
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Total of 136, showing 41-60
Review from Kelly M (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident of Skylark since March 2022. I'm visiting her at least once a week and I can honestly say Skylark is a perfect care home. Mum is very well looked after, she always looks lovely, she's engaging in activities, she's going out, she's active, she made friends with other residents and
has great relationship with all staff. Mum says that food is delicious too, I joined for dinner on a few occasions and it's true. It was good to see the chef was present at meal times, serving food and chatting to residents. For years I have been involved in Mum's care so I am very grateful I'm getting weekly updates from Team Leader about Mum. They always ask if I'm happy with everything and send me care plan to go through. I feel I have my say. From the very first day Skylark has been nothing but amazing with me and my family. All staff are friendly and I always feel welcome (love the coffee shop and homemade cakes!). The manager is always around and she's very supportive and hands-on.
Reply from Fiona Madder, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time. Many thanks, the Care UK team.

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Review from Karen J (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident in October 23. All the staff are exceptionally caring and kind and always have time to discuss her care. They have made both my mother and our family feel so welcome. There are daily activities for her to join in with, and the staff actively encourage her to feel independent
and take her out in the minibus. She plays Scrabble, bakes and goes out walking with the wonderful activities team - there are lots organised. The coffee shop area is fantastic for sitting with her visitors, and the gardens are lovely too. We were recommended Skylarks by lots of friends and are more than happy with the care it has provided
Reply from Reviews Team, Reviews Team at Skylark House

Hi Karen, thank you very much for taking the time to leave us feedback about your experience.
At Skylark House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you very much for taking the time to leave us feedback about your experience.
Many thanks, the Care UK team.

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Review from C G (Stepdaughter of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff. Always spotless everywhere. Beautiful gardens. Lovely care home.
Reply from Beverly Jordan, Reviews Team at Skylark House

Hello, thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from N T (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after in this nursing home and it is nice to know she is safe. I don't have to worry so much about her.
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Review from J C (Nephew of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited several times since June this year, my Auntie settled in very well. Skylark is a beautiful home. My Auntie looks always very good. I can see she is very well looked after. She says that the food is delicious and the staff are very kind and caring. I am always made to feel very welcome. The
garden looks amazing. The manager's door is always open and she always checks on residents and visitors.
Reply from Beverly Jordan, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are delighted to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team

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Review from J S (Relative of Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my relative at Skylark House and am pleased to always find her so happy. She joins in all the activities, even doing keep fit classes - something she would never have done before! There is always something going on. The food is really good and the manager is always on hand if I have any queries.
This is a great relief to our family.
Reply from Beverly Jordan, Reviews Team at Skylark House

Thank you very much for taking the time to leave us feedback about your experience. At Skylark House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time.


Many thanks the Care UK team

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Review from Emma H (Daughter of Resident) published on 3 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please consider carefully when placing a loved one in here. The care needs major improvement. The manager needs retraining. Going through a complaints procedure. Addressing all major issues at this home.
Reply from Samantha Debenham, Reviews Team at Skylark House

We would like to thank you for taking the time to write a review for Skylark House. We’re very sorry to read that you feel that your experience with our care home has not met your expectations. Unfortunately, we don't have a record of any formal complaints made by you and the only minor concern that was raised directly with the home manager was addressed immediately. If you would like to discuss this in more detail, the home manager would be happy to talk with you directly.

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Review from Jean G (Wife of Resident) published on 24 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would give Skylark six stars if I could. They look after my husband very well and spoil him- he enjoys the activities and the cake. Thank you. After several stays in the hospital, it is a relief that he is safe and his care is always delivered with a smile.
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Review from D F (Daughter-in-law of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Skylark House care home welcomed my mother-in-law to their care in a most caring and professional way. The staff are caring and treat her as an individual, and meet her needs at all times. Due to her dementia, she can at times, be challenging; however, the staff spend time with patients to ensure she
has her care needs met. The food has been adjusted to her changing needs - she could choose from the menu; however, she is now provided with puree food, which is well presented and fed to her by staff.
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Review from Roy L (Son of Resident) published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The room is not clean. Residents are just left looking at the TV with no facilities or drinks. Overall, insufficient staff and quality have deteriorated. There is very little care given now, and on my last visit, there was the smell of wee in the whole area. It was very good but has now deteriorated
by some unbelievable amount. Staff are more interested in their computers than the residents.
Reply from Samantha Debenham, Personal Assistant at Skylark House

Thank you for taking the time to write a review for Skylark House and for bringing your concerns to our attention. We are sorry that on your recent visits the standard of cleanliness has not been satisfactory. We would like to reassure you we have been focusing all our staff time and attention on the residents’ well-being. We are ensuring that the housekeeping team are rigorous in completing regular checks to ensure standards are being met. We will be contacting you to invite you for a meeting to discuss your concerns further.

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Review from Catherine S (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very friendly and accommodating. The building is light, airy, bright and pleasant to be in. The staff try hard to make everyone's day pass as well as it can under the circumstances, and they provide many varied activities.
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Review from Diana C (Wife of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care given to my husband is excellent. Nothing is too much trouble for the caring staff. The building itself is bright and very clean, and I feel that I can really relax here and not worry when I get home. I really enjoy my three cour lunches! All in all, I really enjoy visiting and
never think "I wish I was in a different place!. If he has to be in care - which he does - this is the very best place.
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Review from Elissa B (Wife of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so, so very happy with my husband's care at Skylark. Being able to bring him down to the coffee shop to socialise has made a huge difference.
His room is always kept perfectly, and the staff are so kind. I cannot thank you enough for his care.
10 out of 10 for everything.
I am going away soon
and can do so confident that my husband has the best of care at Skylark.
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Review from Ian D (Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really like living here. The gardens are excellent. I enjoy a daily walk, and the food is just perfect.
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Review from Gloria W (Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Skylark in March 2022. I'm very happy here. Nurses and carers are lovely. Always happy to help, and nothing is too much to ask for. Activity girls are doing their best. I would love to stay here forever.
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Review from Alan P (Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Skylark for over a year. The staff are all very kind, and the food is good.
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Review from Joanne G (Daughter of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old mother has just returned from respite in Skylark House and hasn't stopped talking about it!
Our thoughts were that we would dip our toes into the water to see if she could adjust to living away from her own home.
We needn't have worried... she loved it. From the moment we arrived,
the uplifting, happy attitude of all the staff immediately relaxed us. None of them was patronising to my mother... they were always there when she needed them, but they let her move around independently.
She is a nightmare to cook for at home but loved all the food on the menu and would tell us about it during our nightly calls.
The second weekend I visited, I joined her downstairs for line dancing!
As a family, we now know that when/if she needs full-time care... Skylark will be waiting.
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Review from Lesley B (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had never intended or indeed wanted to end her days in a care home. Having now spent a few weeks at Skylark House, my mother has made such a remarkable recovery from being on End of Life in Hospital prior to her arrival. She absolutely loves everything about staying here, and I cannot speak
highly enough about the support I, as a family member, have received.
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Review from Claire M (Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I loved being here.
The food is lovely, as is the home.
Couldn't have been better cared for - lovely staff.
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Review from Pamela B (Resident) published on 26 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy living here. The staff are so kind to me, and the food is good.
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Skylark House is calculated as follows: ( (451 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 511 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Skylark House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Skylark House to verify any information. View our terms and conditions. Skylark House has an Enhanced Service - more info.