Skylark House

St Marks Lane, Horsham RH12 5PU
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9.9 136 Reviews
  • Skylark House, Horsham
The skilled team at Skylark House in Horsham, West Sussex, provides an extensive range of care services, from residential and nursing care through to dementia and end of life care. Every resident is treated with dignity and respect and receives care that’s personalised to their needs and wishes.

The home has excellent facilities, including a large, secure garden overlooking a riverside walk, as well as a coffee shop, hair salon, bar and cosy cinema.

There’s also an innovative range of group and one-to-one activities for residents to enjoy, tailored to their interests. Residents’ family members and friends are always welcome to visit whenever they wish, and they can join their loved one for a meal or take part in outings and activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1794
  • Self-Funded Residential Dementia Care: from £1884
  • Self-Funded Nursing Care: from £2034
  • RESPITE Self-Funded Residential Care: from £2004
  • RESPITE Self-Funded Residential Dementia Care: from £2094
  • RESPITE Self-Funded Nursing Care: from £2244

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Skylark House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Dorota Woloszyn (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Parking

  • on-site

Skylark House Reviews (136)

9.9

Skylark House has a Review Score of 9.9 (9.871) out of 10, based on 43 reviews in the last 2 years.
Over all time Skylark House has 136 reviews.

Overall Experience
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  • 15
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Date Published
  • 136
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Reviewer Connection to Skylark House
  • 53
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  • 9
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  • 3
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  • 2
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Total of 136, showing 101-120
Review from A M (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful, caring, friendly environment. I know Mum is very well looked after and I know she is safe and kept busy.
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Review from V C (Niece of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only been coming for one month but happy with everything so far.
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Review from P H (Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Skylark are friendly and always willing to help. Always enjoy my chats with the staff about football. The food tastes good and lots to pick from Skylark is clean and a warming place for everyone, always makes everyone feel welcome.l
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Review from D C (Husband of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has now been at Skylark, Horsham for very nearly one whole year. During all that time she has been treated with dignity and a high level of patience by all members of staff.
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Review from A P (Brother of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has received extremely good care both medical and social. The staff are always responsive, caring and understanding. My wife and I are also treated with kindness and courtesy. When we come we are treated like members of a big family. This uplifts us as well as my sister. The manager has his
fingers on the pulse of the home and he seems to have the knack of responding in a very positive manner. It is a lovely care home.
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Review from M L (Daughter of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents had very different care needs but both were extremely well cared for. The home had the flexibility to cope with my father's need to be as independent as possible and my mother's need to have more support. Staff have shown respect and great care and sensitivity.


The purpose-built home is

very comfortable and well designed. There are a variety of activities for residents to get involved in.
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Review from GEOFF O (Son of Resident) published on 26 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the second time that my mother of 92 had used Skylark House Care Home for respite care.
The whole experience for her was one of being cared for in a secure and friendly environment.
The staff were always on hand to help if required and to ensure that she could engage in activities if she
wanted to take part.
For instance, it was the first time in many years that she had been to see a film (in the in-house cinema) as well as enjoying the short stroll to the local church for their coffee morning.
Although Mum loves being in her own home, Skylark for her was like having a holiday in a 5 star hotel. She is already looking forward to her next stay in 2018.
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Review from Gerry E (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, warm and welcoming. Beautifully tended garden. Amenable to any special requests.
Clean, comfortable and homely environment.
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Review from Andrea L (Daughter of Resident) published on 17 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I never imagined my mum would end up in a care home, but I have to say how pleased I am with the care she receives. The home is beautiful but more importantly, the majority of staff and carers are friendly and approachable. They all know my mum by name from the chef to laundry staff and cleaners, and
all will stop and have a chat. Mum has dementia so can't remember their names but always says how nice they are. Food is excellent, lovely activities coordinator and they are more than happy for pets to come in for a visit.
Thank you and keep up the great work!
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Review from H C (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care is excellent.
The cleaning is not thorough.
The entertainment etc is too centred on dementia and not ALL residents.
The films are not resident/age appropriate eg The A Team / Dirty Dancing! Maybe the residents should be consulted.
The food is quite good quality but there is not
enough choice.
There should be a vegetarian option - in fact sometimes there is no choice.
For the money, the food should be excellent.
There is poor communication sometimes between floors/staff/shifts.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback about Skylark House and we are delighted with the positive comments about your Mother’s care. We are sorry to hear the food offering does not meet your mother’s expectations. We can confirm that our chefs have discussed the menus with the residents and relatives and new menus have been put in place with more choices and an alternative vegetarian menus.
With regards to your feedback on the cleaning and entertainment, we can assure you that we will discuss your comments with relevant teams.
Thanks very much for taking the time to raise these concerns

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Review from Barry W (Son of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the course of a week, carers including the person in charge of or shift change problems have occurred because of failure to keep an adequate record in the communications log(?) so that things/events known to a carer(s) are not passed onto the next carer on shift.
Also, specific requests are
sometimes not actioned. The food at lunch and tea/dinner is often disappointing or unappetizing, and the service is sometimes very slow. There may also be insufficient staff at busy times including meal times.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

Thank you for your feedback of Skylark House and we are delighted with the positive comments and scores, particularly for the care and team at the home. I understand you have already spoken with the home manager who has been able to allay your concerns – I would like to further assure you that we always make sure that there are enough people on hand and that any information is properly recorded and communicated. In regards to the food at Skylark House, our chef is constantly refreshing and adapting menus to meet the needs and wishes of residents, making meals in-house with fresh ingredients and making sure we have plenty of delicious options, particularly for those with special dietary needs. If there is anything that you and your mother would like added to the menu, then, of course, please do let us know. Many thanks again for your feedback and please do speak to the home manager or member of the senior management team if you have any comments, questions or suggestions now or in the future.

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Review from M L (Wife of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in respite care for one week following a spell in hospital. We found the staff very friendly and attentive. The facilities were excellent and everywhere was spotlessly clean. His room was well equipped, light and airy. The ground floor lounge area and was delightful. Overall an excellent
experience.
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Review from M G (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Skylark House for a few weeks now and so far, it has delivered on its promises. The care has been excellent. The staff are friendly and cheerful, there is a choice of food and variety of activities. He loves his room with a view of the garden. He would, however, prefer a more
comfortable bed. Maybe you could offer a choice.
Reply from Samantha Debenham, Marketing Support Administrator at Skylark House

We are grateful for your constructive feedback of all aspects of care within Skylark House and we are delighted with the positive comments and scores. We are sorry to hear the bed did not meet your expectations on this occasion. These are profiling beds that we are using in our home and are designed to provide comfort and promote independence to get in and out of bed by using the control to raise or lower the bed. This should not prevent us from delivering the service that you expected.
We do appreciate your feedback and we will, of course, undertake a review of your dad's bed at Skylark House and aim to come to a solution to your request.

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Review from Stuart C (Respite Resident) assisted by family/friend published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed his stay at Skylark and hopefully will be able to go there for respite care again.
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Review from Susan P (Stepdaughter of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place. My stepmother is happy here and is improving almost daily.
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Review from Adrian M (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff at Skylark House Care Home have been wonderful in their nursing care provision to Mum and Dad. In the last hours of Mum's life, the care and compassion given to her was truly superb and reflective of the devotion given to their roles. The reassurance that comes with knowing
that all concerns will be dealt with in a speedy and resolute manner is really comforting - including the excellent connection to local medical services. Additionally, the comfort, cleanliness and facilities of the new home are much appreciated when compared to others that were viewed.
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Review from Andrea W (Daughter of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Skylark House Care Home for about five months. The home is a beautiful home from home and the staff are great. They always have time to stop and talk and nothing seems too much trouble. I am so glad I found this place for my mother and I am confident every time I leave
her that she will be comfortable and well looked after in such a lovely place by such lovely people.
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Review from Shirley O (Resident) assisted by family/friend published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was at Skylark House for nearly 2 weeks' respite. I did feel very apprehensive when I first went in because I had never done this before. However, the staff were very friendly and soon made me feel safe and at home. The home itself is very comfortable and it is easy to move around. Help is always
at hand, even to assist with a walk around the gardens. As a widow, it was lovely to have the company of others and to chat over meal times and tea and cake. Although I love being in my own home, knowing that I can come back to a safe and friendly haven for respite is a very comforting feeling.
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Review from C D (Daughter of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff made Dad feel very welcome and looked after him very well. Dad enjoyed the company and activities and food. The rooms were kept very clean and tidy. The administration staff were very supportive.
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Review from Joan C (Respite Resident) published on 18 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Skylark House Care Home has been very helpful and enjoyable. Every attention is given to my needs and comforts. All carers have been very gentle and kind. The coffee shop is great and greatly appreciated by my visitors. The lounge is comfortable and roomy, dining was good and nothing needs
changing. The garden is easily accessible and relaxing with plenty of seating. At times I needed a little more nursing care.
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Current Review Score: 9.9 (9.871)

Overview of Review Score

The Review Score of 9.9 (9.871) out of 10 for Skylark House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.871 for Skylark House is calculated as follows: ( (451 Excellents x 5) + (56 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 511 Ratings = 4.871
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Skylark House is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4, which has been reached with 43 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Dorota

Dorota Woloszyn

Job Title: Home Manager Joined: 2020

I joined the Skylark House team in 2016 as Deputy Home Manager in 2016. Care UK’s reputation as a respected care provider was well-known. It prioritises its people’s development and the wellbeing and happiness of all residents, and I wanted to join a company with that clarity of vision.


Being with residents is the best part of my job and I do everything I can to make a difference to their day. I start and finish every day with a smile, and that makes me happy.
I was thrilled to be named one of the top 50 leaders in care by Care Home Professional magazine. I’m so proud to have worked my way up from Care Assistant to Home Manager in eight years. I’m now determined to take Skylark House to an ‘outstanding’ CQC rating. I have a great team around me and we’re dedicated to residents’ happiness and wellbeing, and to fulfilling their dreams. I look forward to seeing you at Skylark House.

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