Weald Heights Care Home

Bourchier Close, Sevenoaks TN13 1PD

Purpose-built to deliver the finest residential, nursing, dementia and respite care in modern, luxurious surroundings, Weald Heights care home in Sevenoaks provides friendly and professional support for you and your loved one.

Weald Heights offers beautiful facilities, including modern, light and airy spaces for activities, relaxing or catching up with friends and family.

The care home is built over three floors, which are each divided into two suites with their own bistro-style dining room and lounge. Weald Heights has bright, spacious and comfortable bedrooms, with high-quality furniture, soft furnishings and an en-suite wet room. Other features include a flatscreen TV, adjustable profile bed and a 24-hour nurse call system, plus phone and internet connection points.

Weald Heights is close to the centre of Sevenoaks and is within walking distance of a variety of shops. It is in a perfect location for some beautiful days out – close to Knole House and its 1,000 acres of parkland.

The Weald Heights care team prides itself on delivering care that is professional and personalised. Care plans are designed which take into consideration residents’ physical needs, their likes and dislikes, hobbies and interests – to ensure residents are supported with everything they need, 24/7.

Everything at Weald Heights, from the care provided to the delicious cooked to order meals the catering team prepare, is tailored to residents, so that each person can continue doing the things they love, receiving an experience that is as individual as they are.

Activity coordinators plan and deliver a wide range of activities to keep residents active and independent. All based around residents’ interests, typical activities include baking and gardening, quizzes and games, gentle exercise to music and arts and crafts – to name just a few.

Group: Care UK Nursing & Residential Care Services

Person in charge: Maria Covington (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Wheelchair access • Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Weald Heights Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Weald Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Weald Heights Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.779 for Weald Heights Care Home is calculated as follows: ( (264 Excellents x 5) + (59 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 330 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Weald Heights Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 27 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Weald Heights Care Home has a Review Score of 9.8 (9.779) from 28 Reviews


Average Ratings

  • Excellent
    25
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Weald Heights Care Home?

  • Extremely LIKELY
    23
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Weald Heights Care Home

  • Daughter of Resident/Service User
    14
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Wife of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • more

My mother has Dementia and became a resident at Weald Heights Care Home in December 2017. She has been made to feel very welcome by all the members of staff. All the rooms are clean, light and airy.
The care and concern from all members of staff has been excellent both to my mother and our family.
Weald Heights has a warm and friendly atmosphere and there is always a variety of different activities for the residents and families to take part in. My mother has enjoyed in so many different activities and outings in her short time there.
As a family, we are reassured that Mum is happy and well cared for.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Seeing a relative enter a care home is never easy but the warmth and friendliness of the staff, from the manager to the housekeeping team, made this an easy transition. Weald Heights is a calm and restful home and my mother has settled in well. In the family's opinion, our mother could not be better looked after or in nicer surroundings.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My father moved into Weald Heights at the end of April 2018 and I have been extremely impressed with how the home is run. The staff are always polite and friendly and I have nothing but praise for how my father has been looked after in the time that he has been at the home.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

Following advice from a friend, who went and looked at Weald Heights as I was in hospital/spent three weeks convalescing in room 19 on the ground floor. Needed "medical/nursing" assistance to begin with, and then just the rest of my elevated leg following major surgery, to rebuild a smashed ankle. Could not recommend Weald Heights and all the staff more highly. Even laid on a super lunch for my family to join me on Easter Sunday!

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A friendly well run nursing home with excellent accommodation. Friendly helpful staff on hand. Could not be better.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

Was made to feel welcome by the staff. The room was lovely with good facilities. Weald Heights is more like a 5-star hotel than a care home. My father settled quickly. He enjoyed the entertainment on Monday as did the other residents in the room. I love the thought that has gone into the decor of the Dementia wing, and the set up for their residents who like to wander and fiddle with things, they can with no bother. Overall a lovely place with excellent staff.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

When your Mum needs to move into a Care Home it's a scary time and you want the very best of everything for her. I have yet to find anything to fault with Weald Heights - the rooms, facilities, activities, food, care, atmosphere are all excellent (and consistently so!). But it's really all about the staff: they are all fantastic - they really go beyond just providing for Mum's needs and really seem to recognise that this is now Mum's home, not just a place she is staying at. And, friends and family are always welcome at any time.
Weald Heights really has given me the peace of mind of knowing that my Mum is in a good place where she will be cared for, lead a full and active life and make friends (among the staff as well as other residents!).

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

The management and staff are always very welcoming and helpful. The home itself is very comfortable and well thought out for the needs of the residents.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

Weald Heights Care Home we feel is the best home our mother could be in. Without exception every member of the nursing team, the carers, administration and cleaners treat my mother with great respect, kindness and sensitivity. We know she is in capable and supportive hands and so we are relieved and happy that she is there.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been treated with care, compassion and respect during his stay at Weald Heights and I have been very satisfied and relieved by their professional approach.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4 out of 5

Whilst the overall standard of care is good, I have found it difficult to have a joined up conversation regarding my mother’s care. When I did organise this, the agreed follow up did not happen.

How likely would you be to recommend Weald Heights Care Home? Likely

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Average Rating:   3.8 out of 5

Samantha Debenham, Marketing Support Administrator at Weald Heights Care Home responded to this review on 20 Mar 2018:

Thank you for your recent review regarding Weald Heights and the positive scores around the care team and facilities. We are pleased to know that you would be likely to recommend Weald Heights in the future. Thank you for your comment regarding communication links, we are sorry that we did not meet your expectations on this occasion. Please be assured that we endeavour to maintain efficient and regular communication between residents, relatives, health professionals and the home and we have an open door policy for anyone wishing to discuss any issues regarding their relatives. Our home manager would be happy to personally discuss any communication barriers that you feel need to be addressed in this instance. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views.

Mum has settled in well at Weald Heights and it is good to know she is safe and being looked after. All staff are kind and patient with mum (and with me!) and have managed concerns mum initially felt well. Activities are spot on and know mum enjoys taking part in these.

How likely would you be to recommend Weald Heights Care Home? Likely

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Average Rating:   4.9 out of 5

Weald Heights is a lovely caring place. Nothing is too much trouble and all the staff are focused on "going the extra mile".
The activities are excellent - interesting and varied. My mum often says how much she laughs and is very happy and settled. I have been very impressed with the responsiveness of staff to any queries or requests. The food is of excellent quality - some more themed meals (like the Greek Day) would maybe be welcome. Moving to residential care is a big step for everyone involved but Weald Heights have made the whole thing a positive and rewarding experience - thank you!

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Bright, friendly, fresh and clean environment. Approachable care staff and efficient and kind admin staff and management.
Excellent activities, excellent catering and very welcoming for visitors and relatives.
Gardens new and not yet mature but already evidence of development of attractive sitting areas for residents. Another piano or portable keyboard? small lounge as a music toom? so as not to disturb residents watching T.V.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Samantha Debenham, Marketing Support Administrator at Weald Heights Care Home responded to this review on 05 Mar 2018:

Thank you very much for your comments regarding your mother’s care at Weald Heights and positive scores around the care team and facilities. It is great to know that she has settled in well. With regards to activities, the lifestyle team support residents to continue with their own hobbies and interests, with daily activities that residents can choose from and we appreciate your suggestion regarding the addition of another piano or portable keyboard. We are in the process of obtaining a second piano so that more residents have the opportunity to play – this will be located on a different floor to the current one.

There is also a portable keyboard and this can be used by residents upon request. Our Lifestyle team often organise music events and the residents are all given the opportunity to play the piano when they wish. In addition to the piano/keyboard currently at Weald Heights, we have numerous music orientated activities which the residents all find extremely enjoyable and beneficial. Our team are always keen for feedback and suggestions, so please do let us know of any further ideas so that we can continue to provide the very best care for your loved one.

My experience has been as pleasant as possible could be considering my illness.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad had to go into emergency respite care after my mum, his main carer, had an accident. Everyone was so kind to us all as a family and really went out of their way to accommodate my dad at very short notice. He has settled in so well and seems very content. This is all due to the wonderful care and attention he has received at Weald Heights. I never leave my dad feeling sad. Weald Heights is a very positive environment and that is wonderful for the residents and family and friends.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As the building is new, it was a very pleasant, light and clean place. Staff were all friendly and the tea area was good to relax. But when my husband came home, he was dehydrated and not well. I'm sure they did their best to look after but obviously, he is not well since he came home after staying through for 2 weeks. So, I wonder if there was enough staff to look after the residents.

How likely would you be to recommend Weald Heights Care Home? Neither Unlikely or Likely

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Average Rating:   4.4 out of 5

Samantha Debenham, Marketing Support Administrator at Weald Heights Care Home responded to this review on 23 Nov 2017:

Thank you very much for your feedback. We’re grateful for your positive comments around our friendly staff and the light, clean facilities at Weald Heights. With regards to the staffing levels, I would like to assure you that residents’ safety and welfare is our priority at all times and as such we do a full dependency analysis for each resident which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs. However, we do take your concerns seriously and will pass your comments to the home manager. We also wanted to put your mind at ease around hydration. To make sure that all residents are well hydrated we monitor each resident's fluid intake on a daily basis. Tea, coffees and other beverages are offered throughout the day and any concerns are reported and acted upon immediately. Please do contact the home manager or any other members of the senior team at the home if there is anything else we can help with now or in the future.

I have found everybody here kind and helpful. I know I am a difficult client but everybody does everything to help me. During the weekend I think we could use more staff.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Samantha Debenham, Marketing Support Administrator at Weald Heights Care Home responded to this review on 16 Nov 2017:

We’re grateful for your feedback and are delighted with the positive comments for the care and support we provide. I would like to assure you that our levels of staffing are always suitable to meet the needs of all our residents seven days a week, and also overnight, to ensure we’re always providing high levels of both care and activities. To put your mind at ease, the staffing levels at weekends are the same as during the week, although there is less administration staff on duty during the weekend. We do take your concerns and feedback seriously and would like to thank you for taking the time to share your views - we will arrange for a manager at the home to get in touch and discuss this further with you in person

Weald Heights is well-designed and with its wide corridors and spacious rooms it is a lovely place to visit. My mother likes the food and the staff are caring and friendly.
Our main - and only - concern is that my mother wonders if there are enough staff. They seem to work twelve-hour shifts and often my mother has to wait quite a while before someone is available to come and help her. She doesn't like to ring for help too often, but there are things she is just unable to do by herself.
She likes routine; so if for example, she knew that breakfast/getting dressed/having a bath happened at certain set times, she probably wouldn't feel she was waiting quite so much.
The staffing issue is the only area in which I think Weald Heights could improve. I don't mean to sound complaining, as everything else is lovely.

How likely would you be to recommend Weald Heights Care Home? Likely

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Average Rating:   4.9 out of 5

Samantha Debenham, Marketing Support Administrator at Weald Heights Care Home responded to this review on 15 Nov 2017:

Many thanks for your review, we’re really pleased to hear you think the facilities, food and safety are of an excellent standard. The staffing rota at Weald Heights often runs above the industry average, even though on occasion we do have sickness, however, in these instances we always do everything we can to ensure that it is covered. To put your mind at ease, the staffing levels at weekends are the same as during the week, although there is less administration staff on duty during the weekend. We welcome use of the call bell by all residents, and carer response times to the bell are monitored on a weekly basis to ensure that they are answered in a timely way.

Each day at Weald Heights is tailored to every individual, so mealtimes and personal care happen when the resident wants it to. There’s a cook to order service so every resident has the choice of freshly cooked meals, served when they want them. If your mother’s preference is to have set meal times, please do get in touch and we can do our utmost to plan these in.

Weald Heights is a friendly, welcoming, truly caring home. It is beautifully furnished, kept spotlessly clean. There is plenty going on and residents can enjoy the company of others. Mealtimes are social and the food varied and tasty. The staff are professional, kind and caring.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother stayed at Weald Heights for a fortnight while we were away on holiday in June. I was very impressed with the level of care and consideration taken during the care assessment and the preparation for her short stay. Mum was very well looked after and the staff took great care to get to know her and her needs even though she was only staying for two weeks. It was a great relief to me to know she was in such good hands and enabled me to have a relaxing break. The staff were welcoming and very friendly and I wouldn't hesitate to recommend it, in fact, I already have!

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Dad came to stay at Weald Heights last July. When he arrived he was scared and uncertain of his future.
After three or four weeks of caring from the Weald Heights staff plus a slight change to his medications, Dad is now very happy with his situation, always smiling when I come to visit with Gromet the dog!

How likely would you be to recommend Weald Heights Care Home? Likely

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Average Rating:   4.9 out of 5

My father, who has early stage Alzheimer's and vascular dementia, stayed at Weald Heights on their dementia floor for two weeks respite care while we were away on holiday. I can't praise the staff enough for the sincere care and kindness. Dad was encouraged to join in several activities, which I never thought he would do. Although he was nervous about staying he really enjoyed himself. His overall well-being has improved and I can honestly say that it was a positive experience for him. The staff keep you informed at all times, even sending photographs of Dad. Nothing is too much trouble. Dad will eventually need full-time care and we will have no hesitation in moving him to Weald Heights.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

My unplanned stay at the Weald was made very comfortable by the excellent care of all the staff and carers. Not forgetting the warm welcome given to my visitors.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum is very frail, elderly and needs a lot of reassurance, care and support. She has lived at Weald Heights for 3 months and in that time she has received very personalised, great care from committed, caring, professional staff. The home is very comfortable and fitted out to a very high standard. The staff go out of their way to make Mum comfortable and let her live the life she wants, given her frailties.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

For the moment my mother moved into Weald Heights, she has been welcomed. Treated with respect and courtesy by a very friendly group of staff, who have encouraged her greatly. From her room to meals, entertainment, and the ambience of Weald Heights. I could not ask for more.
I feel that now my mother is more settled and appears happy, thanks to all the staff, it is an enormous relief to me and my family.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

All staff are very kind and caring. Food is excellent. The home is immaculate overall. I couldn't ask for anything better.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I came to Weald Heights for 2 weeks respite while my daughter was away on holiday. Everyone was very friendly and helpful. My room was very comfortable especially the bed! Overall it was a very comfortable stay. Thank you.

How likely would you be to recommend Weald Heights Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 22 May 2018

Please call us on 0173 280 9383 for current bed vacancies

Awards / Recognitions

December 2017

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Care Home Idol 2016

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