Weald Heights

The staff are proactive in spotting any potential difficulies and dealing with them to avoid any problems. I am always kept informed. They also listen and respond to my concerns so that my mother receives the best care possible.

The staff at Weald Heights are a great team who are without exception wonderful - caring for a variety of differing needs with the same amount of attention and empathy. They are also very welcoming to families and visitors, ensuring that they also feel valued. Since my father moved in a year ago his needs have changed a great deal, and we have been overwhelmed by the support both he and we have received from the team in helping him transition from one phase to the next. The team monitor each resident carefully and adjust care accordingly. The entertainment team work incredibly hard at engaging residents in activities both indoors and outdoors, booking excellent entertainers and publishing a monthly guide to all events, whilst the kitchen produces lovely meals and wonderful cakes for the cafe. The ground staff maintain a beautiful and calm outdoor seating area which offers a great place to sit out during good weather.

Dad has been at Weald Heights for over 2 years now and couldn't be happier. He loves to laugh and all the staff join in with his antics every day while also giving him amazing care and loving cuddles! I really couldn't think of a better place for him to be.

My Mum is happy and content at Weald Heights after more than 2 years of excellent care. She often points out how friendly all the staff are and tells me how good the food is. She enjoys the activities, especially the trips out, and the short walks the carers take her on. She loves stroking Lola, the Weald Heights dog, and meeting all the visiting pooches. The absolute highlight of her week is when musicians come in to entertain the residents. I visit her several times a week and the atmosphere is always calm and friendly, the staff are charming and the home is light, clean, sweet smelling and attractive. The small garden sitting area is full of colourful summer flowers, there are home made cakes and fruit with good coffee/tea in the cafe area and the home is decorated with vases and pots of pretty flowers. I know my Mum feels well cared for and safe. I usually find her happy, relaxed and busy which says it all. Thank you to everyone at Weald Heights.

We looked at many care homes before choosing Weald Heights. We realised their staff/client ratio was good, which means that whenever we visit, there are lots of happy people busy helping the residents. The staff really make it a warm and caring atmosphere, they seem to know all the residents by name and recognise the visiting family too. There are plenty of events organised to bring variety to Dad's days: music, exercise, games, cooking, art, visits to garden centers etc along with 2 of the local churches coming in every other Sunday to provide a church service. He's made many friends and regularly tells us how happy he is.

My mother has been in Weald Heights for two years. During this time the care has been exemplary. There are always staff available to help or to talk to and they are friendly and knowledgeable. The food is excellent and there is a good range of activities. Well done everyone.

Joan has settled well into Weald Heights. The staff (nursing, care assistance, catering and administration staff have been really kind and supportive of Joan. We live in a different country so every month my husband gets an update regarding Joan. All the staff are very pleasant and caring and go the extra mile.

I have been coming here since August 2022 when we brought my aunt into the Weald Heights Care Home. I have found the care and friendliness of the staff and management excellent. They have been very good. I have received updates monthly, and if there are any worries or things that need to be done, I have been emailed so I can reply as I live overseas. Many thanks.

My mother has been a resident at Weald Heights for nearly six years. Over time, her needs have changed, but have always been met by the wonderful care staff. It is a pleasure to visit and see how the home works to care so well for the residents, and to be greeted by familiar faces. I am very grateful that my mother has a home at Weald Heights.

My father has been in Weald Heights Care Home for two years now and really couldn't be happier with the all-around care that he receives. The staff in particular are extremely attentive and patient and staff turnover seems to be almost non-existent which is usually a sign of a well run institution.

Wonderful, caring and kind people - I couldn't have wished for a better environment for my Dad's elder years. It's expensive but so worth it. We tried looking after him at his own home for a while, but moving him here was the best decision we could have made.

The receptionists are always kind, helpful and welcoming and the management and office staff have always been helpful and responsive. Weald Heights is first class.

From the moment we first toured Weald Heights, we were impressed, and our experience since then has only strengthened that view. I would highly recommend Weald Heights to anyone looking for a caring, supportive, and professional environment for someone they care about.

I am completely impressed with the quality of care and the amount of care given. Every aspect of the home is superior and I would not consider having my husband in another facility. The food is delicious with meaningful choices. The garden is inviting with beautiful and seasonal plantings.

He is now animated and engaging with staff and residents.

Beautiful purpose built premises. Caring staff. Lovely atmosphere. My mother is very happy there. She enjoys the food and the range of activities available at the home. All the care staff know her by name and treat her with great respect and dignity.

I moved my mother into Weald Heights in November 2025. The staff took a lot of time to make sure they understood her, particularly her likes and dislikes and her medication, before she moved in. She settled into the home very quickly and made friends easily. I am confident that staff know her well and treat her with great kindness and empathy. She is happy in the home and says she feels secure and cosy there. I feel a huge sense of relief knowing that she is being well looked after. I visit regularly and I enjoy my visits because I can see how happy she is

Dad has been at Weald Heights for a year and is so happy there. Every staff member is kind, caring and professional. They make Dad feel valued, supported and safe. He is treated with great dignity and, given his dementia, is positively thriving. He enjoys visits to the café and devours the amazing homemade cakes. He spent most summer afternoons sitting outside in the patio garden, enjoying interacting with family, other residents and visitors. The entertainments are very good. Dad particularly benefits from the one-to-one therapies. The staff have taken over Dad's medical care and appointments, but still involve the family in all medical discussions. Communication is excellent and they phone us immediately if there are any issues. Weald Heights has made us all feel part of its wider family, and the staff support all of us through their wonderful care for Dad and their great kindness to us. Congratulations to Maria and her team, and thank you to all of you. You are outstanding.

My dad came to Weald Heights in December 2024 and he was welcomed straight away. They knew his little quirks right from the beginning which was so reassuring to see. He was so well looked after right until the end. The whole team are so lovely, friendly, professional and it was a lovely environment to come and visit him every weekend. Thank you to the whole team!

My mother has been a resident at Weald Heights since shortly after it opened, ie December 2017. Our family greatly appreciates the excellent care that has been given by the staff. We have always found the staff compassionate and approachable and they have been a tremendous support for both my mum and our family.