Hallmark Arlington Manor

We now have our aunt staying there, (not with dementia), she has settled well and feels safe and secure. We can't ask for more.

We were very relieved when it was agreed that my partner could be placed at Arlington.

My husband was a resident on the dementia floor for 18 months. During this time he was well cared for with great kindness. There were activities that he was helped to join in with. As his physical ability deteriorated his care was changed so he remained safe and comfortable. The food was good, cooked in-house and plentiful. When he died the support and love shown to me was beyond mere duty.

He treats other residents like his family he can be a charmer but the ladies like this.

I would thoroughly recommend Arlington Manor.

I have visited a number of other care homes, in and outside of the area, visiting other relatives over the years and I have to say Arlington Manor is by far the best.

We thank the wonderful staff.

A lovely room overlooking the beautiful garden. Welcoming, friendly staff who were proactive in offering help and care. Immaculately kept and clean environment Delicious, nutritious food - chefs willing to make a dish on request. So many different details that added to my pleasure being at Arlington; weekly hairdressing and hand care, a well-stocked library, jigsaws, a piano, a sparklingly pleasant cafe with a variety of drinks on offer as well as homemade treats, the chance to read a variety of daily newspapers. There are more facilities that I didn't use much but it all added up to a lively, 'happening' atmosphere with always someone to speak to, including the very knowledgeable gardener from whom I learnt a great deal. Many thanks to all the staff.

I have told my sons in preparation for my future. This is where I want to stay! Start saving!

Appearances can be deceptive. Arlington Manor has the appearance of a 4-star hotel, and if your relative would benefit from weekly manicures, cocktail afternoons and similar activities, then Arlington Manor can provide that. However, in my personal experience, this is not the place to choose if your relative is frail/vulnerable. The home is woefully understaffed and poorly managed. My father's condition deteriorated dramatically during his 2 1/2 month stay, losing a significant amount of weight and experiencing multiple falls. His bedding and clothing were frequently dirty and I dreaded each visit, for fear of what condition I would find him in. He died 2 weeks after being admitted to the hospital with severe dehydration and pneumonia. If I had my time again, I would not have chosen Arlington Manor.

My mother, who was diagnosed with Alzheimer's dementia two years ago, moved into Arlington Manor last month and is settling in well. The design of the physical space is great - light and airy with room to move including a lovely garden. Even more importantly all the staff are excellent helping to make my mother feel wanted and safe ensuring that the transition to living in a care home was as smooth as possible.

Moving a loved one into care is an extremely emotional time for all involved. My father became aware that he required more care than we were able to give him and was very involved in the whole process, making the decision for himself before it became an urgent need. We had time to research possible homes, but from the outset, both he and I were impressed by Arlington. All the staff were friendly and appeared happy to be working in the home. He moved there in June and has settled into a delightful room and enjoys the beautiful garden. In an ideal world, I know that he would like to be in his own home, but the help, care and support he receives, along with the company of staff, other residents and visitors, means that he is safe and is less likely to fall ending in a hospital stay. There are plenty of activities and things of interest for those who wish to take part. Any concerns we have are always listened to by the management. I appreciate all the support at a difficult time.

It is immaculately clean, has multiple facilities for use by guests and a lovely, bright cafe for relatives and visitors to help themselves to refreshments while visiting residents. Arlington Manor is also child-friendly and dog-friendly which as a foster carer and pet lover has been very important to me. If I needed to, I’d love to stay there myself.

I cannot recommend Arlington Manor enough. My mother has become less anxious and more relaxed since she moved there a few weeks ago and we, as a family, are relieved to see her in such a comfortable and well-run home.

A very comfortable and well-run home. The staffing levels are very good and they are all attentive to the resident's needs and make huge efforts to engage the residents in wide-ranging activities and celebrating notable events. Being only four years old the standard of the facilities are excellent.

After three weeks in hospital following a fall, my father, 92, could not return home where he had been living on his own. He is highly independent and mentally active. As the discharge date approached, my siblings and I urgently required somewhere welcoming, safe and caring, where both Dad's nursing and independent living needs would be met. Above all, we wanted somewhere where Dad and all those surrounding him, other residents and the care and nursing staff, are also treated with dignity, respect and appropriate affection. Since Dad arrived in mid-March, despite not wanting to go to a care home, he is settling in very well. Everyone at Arlington has been utterly brilliant and we are so happy that all the criteria we sought are being met. I am incredibly grateful for the efficiency and compassion shown from my very first urgent phone calls, right through to all that is being done day-to-day for his well-being now, and how warmly we are welcomed when we visit Dad. Thank you so much.

We needed urgent respite care for my Mother-in-Law. The Customer Relationship Manager was extremely helpful in guiding us through the mechanics and making us feel comfortable with all Arlington Manor has to offer. The team are very friendly, caring and competent.

My mother has Alzheimer's and became unsafe at home on her own due to her wandering and getting lost. She has been staying at Arlington on a four-week trial period which has been a great success. The facilities are first class as is the food. Having said that it is the staff who make the place so good and the environment ideally suited to residents such as my mother. They are kind, knowledgeable and attentive. They cater for the individual needs of the residents and show compassion and motivation. It is an excellent facility and I would recommend it to anyone with a family member in the same position as my mother.

My parents moved into Arlington Manor in late February of this year. They are both in their mid-nineties and very independent. My father was diagnosed with Alzheimer's over six years ago and my mother has memory and other problems. Arlington Manor is a very comfortable and friendly environment. The staff are kind and patient with the residents. I am able to visit whenever I want and bring our dog, much to my father's delight. On sunny days my father enjoys the well-maintained gardens and having been a golfer he likes to use the small putting course in the garden. My mother has her hair done in the salon once a week and her nails manicured. She likes the fact that her room is always kept clean and tidy. My parents appear to be settling down at Arlington and the transition from living at home to living in care has been better than I expected. Thank you to all of the staff at Arlington for facilitating this.

My family have enjoyed visiting our mother during her respite stays at Arlington Manor over the years. The welcome received at reception is kind and reassuring and all the Team are pleasant, friendly, and always very helpful. The home is bright and attractive with pleasant walks along the paths and gardens. Both my mother and I have enjoyed the flowers and carved wooden animals amongst nature as we explore with her wheelchair; followed by sharing tea together in the sunny cafe area where other residents are chatting or being entertained. My mother required nursing care earlier this year, following a stay in hospital, after a serious fall causing trauma to her leg. The nurses showed great concern and consideration to ensure the healing was progressing and keeping me informed with photographs at each stage. Eventually, my 104-year-old mother was free of bandages and her legs were healed. We are grateful to the nursing staff for their expert and successful care.