Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD

Montpellier Manor on the outskirts of Stainton provides person-centred care in a purpose-built environment. Each resident will have an individual care plan and access to the Home's own Chaplain. Music Therapy, which MHA has pioneered, is available to each resident with dementia.

The Home has a café, a hair and beauty salon and landscaped gardens.

Group: MHA (Methodist Homes)

Person in charge: Gail Starling (Home Manager)

Local Authority / Social Services: Middlesbrough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 85 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 85

Rooms with ensuite WC: 85

Facilities & Services: Gardens for residents • Bar/Cafe on premises

Latest Care Quality Commission* Report on Montpellier Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Montpellier Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.872 for Montpellier Manor is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.471 Points relating to the number of positive Reviews for Montpellier Manor is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17 positive Reviews (85 registered maximum number of service users ÷ 5). 8 Reviews ÷ 17 Target = 0.471

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Montpellier Manor has a Review Score of 9.3 (9.343) from 8 Reviews


Average Ratings

  • Excellent
    7
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Montpellier Manor?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Montpellier Manor

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • more

On visiting the home I couldn't believe how beautiful it was, the staff are all very helpful in every way. My sister seems very content being there so we are happy about that.

How likely would you be to recommend Montpellier Manor? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 17 May 2018:

Thank you for your very positive feedback, it has been an honour to meet your Sister.

Moved into Montpellier Manor one week ago. It is early days but settling in. However, I was the first and only resident so it was a bit lonely to start with but the staff were always on hand to sit with me and help me unpack and settle in.

How likely would you be to recommend Montpellier Manor? Likely

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Average Rating:   4 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 15 May 2018:

Thank you for your kind words, I know it was a bit lonely to start with, but we now have several residents. I do hope you will participate in our activities programmes whenever you are ready.

Because of the newness of the home, I could not see any faults whatsoever. I have rarely come across such an opulent establishment and the title (Five Star Hotel) springs to mind. My visit ticked all the boxes below. Well done to all concerned.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 15 May 2018:

Thank you for your fabulous feedback.

Although only visiting once, I had a very pleasant visit and it was clear the staff and facilities are held to a high and lovely standard.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 21 May 2018:

Thank you for your feedback about the high standard of the staff team and facilities.

Montpellier Manor is perfect. The building is absolutely beautiful, clean and fit for purpose. Regular activities are carried out to stimulate the patients. The staff are so patient and caring.
We are so lucky to have found this gorgeous place for my dad.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 21 May 2018:

Thank you for your positive feedback.

Very nicely decorated and super staff.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 21 May 2018:

Thank you for your comments about the home and staff team.

My husband is getting the most wonderful treatment and care in this amazing place, in stunning accommodation. All the staff cannot do enough for him, nothing is too much trouble. They are so understanding and experienced in his dementia condition, so for the first time, I am happy to leave him without feeling guilty.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Gail Starling, Home Manager at Montpellier Manor responded to this review on 21 May 2018:

Thank you for your very kind words; we are very privileged to care for your Husband.

My mother recently moved to Montpellier Manor and has settled really well thanks to the excellent staff, a great room and the general high standard of the home. My wife and I had a lovely lunch with her on Saturday.
We feel very happy that she is being looked after so well.

How likely would you be to recommend Montpellier Manor? Extremely Likely

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Average Rating:   5 out of 5

Yvonne Reilly-Cooper, Area Manager at Montpellier Manor responded to this review on 02 May 2018:

Thank you for your very positive feedback regarding Montpellier, we are very pleased that your Mother as settled well. We hope that you will continue to enjoy having lunch at the home.

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Bed Vacancies

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Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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