Montpellier Manor

Mum is treated with care & respect at all times. Any concerns I have can be discussed and are dealt with quickly. I know mum is safe and although she would like to go "home", that isn't possible, so Montpellier is the next best. The spiritual care is wonderful; much appreciated by us all, especially mum.

John

Management deserves special recognition for running the home so efficiently and ensuring high standards of care are consistently maintained.

Staff are always friendly, welcoming and caring.

The care my mum has received has been incredible. We as a family were very pleased with the all round care. The cleanliness and food provided was also amazing. Our mum was very happy here. Thank you.

Communication can be an issue, for example, arrive to find mum with injection marks on arm, staff unaware why, Phlebotomist coming to take blood & not liaising with staff, also never given the results. Lack of feedback, a 6 mth review isn't enough, mum can't inform us of what she has been doing, aware of how busy staff are but talk to us. Huge positives, music therapy, house keeping staff, activities, care team, confident mum is in the correct place. Just to add cafe (Donna) is a great addition & asset.

All team work well together - pass messages on to appropriate team member. All our family are very happy with Mums continued care.

My mother has always had excellent care at Montpellier Manor. The staff are helpful and compassionate and nothing is too much for them. Whilst Mum does not take part in any activities I am fully aware that there is a full range of activities for the residents.

Over the years staff have come and gone but I have always found that the care and assistance given to their residents has always been first class. As Mum's dementia progressed and her needs became greater, these were met by moving to the third floor. At every stage I felt consulted and informed. Mum's final years were content and safe and I cannot thank all at Montpellier enough. A first class care home for, your loved ones

We were very pleased with the care received by my parents at such short notice. Mum and Dad stayed here for 2 weeks while we were on holiday. All the staff were lovely, kind and caring. I wouldn't hesitate to recommend Montpellier Manor. I only wish my parents were staying permanently, as I know they would be looked after. Mum loved the decor, purple is her favourite colour! Mum just wished there were a few more residents on the ground floor who were able to hold a conversation with her, as Mum's brain is still working perfectly! We all loved her garden room, and Dad loved his sunny and very warm room. I only hope Mum and Dad are able to return if they need to. Thank you for looking after them.

The staff are amazing, it's a breath of fresh air coming here. From the moment we walk in reception people are so happy greeting us, to the care my dad receives. Absolutely fantastic.

As soon as you walk into Montpellier Manor you will be made to feel welcome.

Thank you again

Steve

My mum has been loved and cared for by a wonderful bunch of carers over the last 3 years. Although she had sever dementia throughout this time she was treated with great respect and dignity at all times. Thank you.The care and contact with me in her final few days was excellent and supportive.

We couldn't have chosen a better home for my husband. Everyone from Administration, Carers, Housekeeping, Maintenance, Kitchen and Activities did their very best for him, both physically and emotionally.

My mam loves living at the Home. I feel as a family we find so much comfort in the kindness of the staff. Love the activities and seeing the posts on social media.

I would recommend the home to any family with absolute confidence that you will look after their family member.

The care my mum received during her stay at Montpellier Manor was absolutely first class. All of the staff, and I mean all of the staff, were excellent with my mum and with all of our family.

Mum is very well looked after by your excellent caring staff, all her needs are catered for in a lovely happy caring atmosphere a home from home. There are plenty of activities to keep her busy and active. She enjoys her meals, she's always had a good appetite! As a family we are happy to so Mum settled and safe in her new home.

I asked my aunt for scores and she has put good on all points. In her eyes I don't think she would ever day excellent but I would certainly say that her care has been second to none. It is a beautifully kept care home with the best of furnishings. Food has been very good and the staff have all been exceptional. The managers in charge have been very helpful. (I live in Scotland so we have had quite a bit of contact by phone and they have been very understanding). Wish there were more care homes this around the country!

Probably the best decision me and mam have ever made It's made a massive difference to my mam's life - and ours. It's like a 5-star resort: excellent food, excellent entertainment, and absolutely immaculate.

My mam was reluctant to leave her flat at first. We had to make up an excuse, telling her that me and my brother had accidentally booked a holiday that crossed over leaving her alone. But after just five hours of mam staying there, she asked to stay for good.

And that's when we got our mam back. No longer the lady who was wasting away with dementia, not caring, sleeping all day, or going to bed and not getting up. The change has been incredible.

Highly recommended.