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Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough, Cleveland & Teesside TS8 9BD
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Montpellier Manor, Middlesbrough
Montpellier Manor, Middlesbrough
Montpellier Manor, Middlesbrough

Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including a bus stop just outside and a train station five minutes away, the home is well-connected while retaining a peaceful, homely atmosphere.

Each of the home’s en-suite bedrooms is calm and private, and residents are encouraged...  

Care Provided by Montpellier Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,304 - £1,479N/A
Residential Dementia Care£1,484 - £1,662N/A

Contact Montpellier Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in charge

  • Donna Wass (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Montpellier Manor Reviews (138)

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9.9

Montpellier Manor has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Montpellier Manor has 138 reviews.

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Showing 138 reviews matching selected criteria
Review from Pam C (Daughter of Resident) published on 3 January 2023 Submitted via Postal Card
Overall Experience

The staff are very friendly and caring. They respond quickly to my mum's needs, and I feel content that Mum is receiving the best care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you, I will inform the team of your review. Mum is happy in the suite and is a pleasure to look after. If you need anything, please let me know.

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Review from Joyce G (Respite Resident) published on 19 December 2022 Submitted via Postal Card
Overall Experience

Was transferred from the hospital and found the staff very kind and helpful. Accommodation is very good. Appreciated privacy with own room and ensuite. Visitors are always made to feel welcome.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I am glad you enjoyed your respite stay and hope you come back to visit us all soon.

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Review from C S (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card
Overall Experience

Beautiful care home, just like a 5-star hotel! The staff are lovely and brilliant involving residents in lots of activities to keep them stimulated. I highly recommend Montpellier Manor Care Home.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I know Mum loves attending the activities and socialising with the other residents throughout the day. I will share this with the team.

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Review from Kathy H (Daughter of Resident) published on 14 December 2022 Submitted via Website
Overall Experience
Mum was very reluctant to move to a care home. However, the moment she arrived she was fine. She was so happy with how friendly and welcoming the staff and residents were. She settled straight away and says she feels like she is living in a 5 star hotel.

I am delighted and relieved by how organised the whole process has been. All the staff seem committed to their roles making it a happy environment immediately.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments, I will pass them on to the team. We are glad you chose Montpellier for your Mum and that she has settled in and enjoys being with us.

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Review from G B (Husband of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

The only problem, being so far from the kitchen and well down the corridor means hot drinks and food served in the room are cooler. Juice and water are always provided in the room.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I will ensure that when you visit for your weekly fish and chips, with your wife, that the staff check with you that everything is ok for you. The food is temperature checked from the hot locker by our chefs at point of service, however, we can always heat yours up higher...  

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Review from Nicola M (Granddaughter of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

Very helpful and caring for my nana, always clean.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Your nana is an amazing lady and we are pleased she has come to stay with us. I will let the team know of your review.

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Review from Angela M (Daughter-in-law of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

My mother-in-law has been made very welcome. The rooms are always clean. Staff are very friendly.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. At Montpellier, our aim is to make all our residents feel welcome and valued. I am glad that your mother-in-law has settled in well. I will pass your thanks on to the team.

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Review from Andrew W (Son of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience
Montpellier Manor is an excellent care home. All staff are welcoming, helpful, caring and considerate to the residents and their relatives. Nothing is too much trouble and they go out of their way to make the residents feel comfortable in their surroundings. They show residents respect, dedication and loving care. The only adverse point is the telephone system. Carers are busy with their own priorities and are sometimes unable to deal with incoming calls for residents who do not have mobile phones.
However, Montpellier Manor is a beautiful home with excellent care and we would have no hesitation in recommending it to others.

Thank you all, from the bottom of our hearts.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I will be sure to let the team know. It was a pleasure to look after Mum and her wonderful sense of humour and character will be missed greatly in the home.

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Review from P D (Son of Resident) published on 27 October 2022 Submitted via Website
Overall Experience

Dad became a full-time resident after a brief respite stay. Overall Dad is very content and very well looked after. He looks well and interacts with the staff and residents very well. He entered the care home environment due to his health and cognitive ability declining at a faster rate. He is suffering from vascular dementia and Alzheimers and the staff are very caring and understanding with him. He has fluid retention in both legs and the home has facilitated a reclining chair to elevate his legs combined with daily walks to try and slow the fluid retention down. The family are happy that Dad is very well looked after and this reduces our anxiety knowing that his needs are met by the home. Occasionally a few days pass when he is unshaven but this is easily resolved during a family visit. I would prefer if the home gave me more feedback with regard to doctors' consultations as I feel I am out of the loop at the moment.

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Review from Lisa S (Daughter of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

My dad has been at Montpellier Manor for the past 3 years. He was very poorly when he arrived after having a head injury. Originally this was a rest for him but he wanted to stay. If he wasn't being cared for by the team of people at the home, and I mean everyone there from the carers and nurses and the chefs who make him his meals, he wouldn't be with us. They have looked after him through covid and were so careful and stuck to all visitation rules keeping every safe. It's very clean in the home and his medication and meals are on time, as he is very set in his ways. He has just had his 86th Birthday and, despite being a little off-colour recently, he was so happy on his birthday. I will never be able to thank the staff here enough. The staff plan activities and keep the residents in a good state of mind. The jubilee decorations for the late Queen were amazing the time and effort spent on this were just so kind. I hope the hard work of the staff here is rewarded.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you so much for the kind review. It is lovely to hear that not only the care team but every department is being noticed for the hard work they put in to deliver exceptional support. The team has a passion for delivering a service that suits each individual, and it's good to hear that your dad...  

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Review from J G (Son of Resident) published on 17 October 2022 Submitted via Website
Overall Experience

My mother has been a resident for one year. During that time she has been very well cared for. All the staff I have come into contact with have been caring and considerate and professional, and my mother is happy and settled. My mother's room is warm, comfortable and clean as are the communal spaces. The atmosphere at Montpellier Manor is professional, welcoming and calm. I am very happy my mother is in your care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for the positive feedback. I am happy to hear that you and your mum are pleased with the service that she is receiving. Your mum has settled into Montpellier really well and has built good relationships with her peers and the care team too. I will pass the feedback on to the care team, on...  

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Review from V D (Daughter of Resident) published on 1 April 2022 Submitted via Website
Overall Experience

Mam was in the care home as she was having some work done at home. She was in a basic room with a bed, shower, wardrobe, chair and dresser, with a TV on the wall. We did a pre-assessment the week before with the manager, over the phone and she assured us that Mam would have all she needed, but this was not the case. We had asked that Mam had 2 baths in the week, but, despite it being in her notes that she had one, she did not. She requested a toasted teacake for breakfast, but they didn’t have any, and they ran out of lemonade, but didn’t bother to go and get more, so we took these items in ourselves. Mam said the nicest people in the home were the domestics who took the time to chat with her for a few minutes. Charging of hearing aids was not done. Mam needed low care but we were charged for high care which they said was correct? The brochure needs updating if this is the case. All in all very disappointing and would not recommend.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for submitting a review on carehome.co.uk. I am sorry to hear that you believe your Mum’s stay was not to your expectations. When a resident has full capacity, we do need to honour their choices and we feel we did this for your Mum. I know we have already discussed this with another relative but we would be happy to meet with you and your Mum to review further.

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Review from P H (Son of Resident) published on 29 March 2022 Submitted via Postal Card
Overall Experience

The staff are always very, very helpful. I visit my mother on a regular basis. I'm disabled so need help from the staff with PPE. This is never a problem and they are always willing to help. My mother is highly delighted, as we are as a family, with the care and attention she receives. It gives us all peace of mind that she is in a safe environment and getting cared for.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for such a lovely review. Your kind words really do go along way and I will ensure I share these with the team.

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Review from Joanne H (Daughter of Resident) published on 5 October 2021 Submitted via Website
Overall Experience

A very caring and friendly care home. Nothing was ever too much trouble and questions and queries were always answered quickly and efficiently regarding our mam's care. Montpellier staff work hard to keep their residents safe during covid with good policies regarding visitors requiring covid tests before contact with residents. I was always able to book a slot to see our mam and I had many lovely visits to the care home to see her in the lovely garden area.

Our mam is now back at home after spending a short period of respite at Montpellier. Our mam has been happy during her time at Montpellier and the support given to her from staff and the encouragement given every day to get better to enable her to get back to her own home was a fundamental part of the healing process.

As a family, we, mam's daughters, can’t thank the staff at Montpellier enough for the care given to our mam. Our mam was safe, happy and received good care.

Thank you

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind words. I am so pleased your mum's experience at Montpellier was a positive one and that you are happy with the care she received. I will ensure I share your comments with the staff team.

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Review from Anna B (Daughter of Resident) published on 1 October 2021 Submitted via Website
Overall Experience

When I first started looking for a care home for my parents I searched throughout the area. As an ex 'mystery shopper' I had some background on what made a great care home.

Montpellier Manor is not just great, it is amazing. The staff are, without exception, such caring, such professionals and as my parent's daughter, I have become part of a family that is Montpellier.

They loved and supported my parents. We sadly lost my dad recently, and now my mum is end of life. You want to do the best for your relatives and not once have I been unhappy with the care received. This is more than a care home, it's a family home that provides excellence in care.

During the pandemic, we still could visit, albeit through some great design of providing a safe environment for all the residents.

Thank you seems not enough. You have been a significant part of loving my parents, I will never forget you all.

Reply from Viki Gates, Home Manager at Montpellier Manor
Thank you so much for such a lovely review. Please accept our sincere condolences on your loss, and I am pleased you felt the love we had for your parents.

Thank you for all of your support and understanding and I will make sure I share this review with the staff team. It has been extremely difficult for the staff in recent times and this type of review really does make such a difference.

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Review from J U (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

My mother has spent 5 months at Montpellier Manor and I am extremely pleased with the quality of care she is receiving. She has settled well and is kept active with a variety of activities throughout the day. Pleased that the home is now open to 5 face to face contacts and looking forward to when all family can visit, including her great-grandchildren in the future.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your review, I am pleased you are happy with the care your mother is receiving. The staff and I really can’t wait until the time when we can welcome everyone back into the home. I will make sure I pass on your kind comments to the team.

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Review from A P (Son of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

The carers and support staff are lovely with my mum. Giving the care and attention she requires. The rooms ate a good size and Mum is lucky to have a patio which she uses on sunny days. There's always plenty of menu options and will do special orders as and when required. It's only a pity the lockdown has caused all the visiting restrictions, but things are now improving slowly.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind comments. I really do appreciate how frustrating the visiting restrictions have been for everyone and I am pleased you feel things are now improving with regards to this. I will ensure I share the contents of your review with the staff team.

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Review from Sylvia M (Resident / Service User) published on 7 June 2021 Submitted via Postal Card
Overall Experience

On arriving from the hospital the staff welcomed me. They were patient, kind, compassionate and understanding. During my time with you, I found all staff on all levels were caring people. I give a 5-star rating.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for your kind words. I am pleased you enjoyed your stay with us and I will ensure I share your comments with the team at Montpellier Manor.

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Review from Mark A (Son of Resident) published on 21 July 2020 Submitted via Website
Overall Experience
I have nothing but extreme respect and admiration for the staff at Montpellier Manor. The environment is one of such profound love and care.
I live almost three hundred miles from my mum, but have the benefit until recent with Covid-19 of being able to visit every five to six weeks, for a full week at a time, where I would observe extremely professional staff caring for all the residents in such a loving and compassionate manner.
The residence itself is a so well designed and modern with the feel of a five-star hotel.
I know my mother has felt completely happy with both the care and support she has received, and I would have no reservation in recommending the care home to anyone seeking a suitable residential care home.
Nothing but complete praise for the entire staff!

Further to this, my mother was complete against 'being put into a care home' though having decided that she could not care for herself, she conceded and has been delighted with the care she has received.

Reply from Sarah Bell, Acting Home Manager at Montpellier Manor

Thank you very much for your lovely review, the team here at Montpellier work so hard to deliver the best care and support within our values. We are blessed to work in such a beautiful home and be able to spend our time with residents like your mum. We do truly want every resident to live their...  

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Review from Ron W (Husband of Resident) published on 14 April 2020 Submitted via Website
Overall Experience

I would like to take this opportunity to thank all the staff in this current climate for the care, their resolve and dedication, turning up day after day to care for my wife and all the residents. I will always hold them all dear to my heart. Thank you and God Bless you all from myself and all the family.

Reply from Laura Barnsley, Home Manager at Montpellier Manor

Thank you for your supportive review. We are very proud of the team and especially at this difficult time.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 30 Jan 2025

    There’s nothing like MHA at Christmas. Our care homes, retirement living schemes, and communities are filled with tinsel, Christmas trees, and lights - a burst of light in the gloom...

  • 30 Jan 2025

    Working in social care is not for the faint hearted. Long hours, challenging circumstances and dealing with vulnerable individuals would put plenty of people off. Despite all this, 19-year-old Olivia...

  • 30 Jan 2025

    A 24-year-old care assistant working at MHA Heather Grange care home has been recognised for her tremendous work ethic and attitude and has been awarded the home's employee of the...

Upcoming Events

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: MHA
  • 31 Jan 2025Recipient: MHA
  • 31 Jan 2024Recipient: MHA

Accreditations

There are no accreditations posted yet for Montpellier Manor.

Meet the Team (1)

Donna Wass
Donna WassJob Title:Home ManagerJoined: 2025

Donna Wass is the registered home manager at Montpellier Manor.

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