Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 129 Reviews
  • Montpellier Manor, Middlesbrough
Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including a bus stop just outside and a train station five minutes away, the home is well-connected while retaining a peaceful, homely atmosphere.

Each of the home’s en-suite bedrooms is calm and private, and residents are encouraged to personalise their space. Montpellier Manor is arranged over three floors, with a dedicated dementia household offering stunning views from the top floor. Communal lounges, a bistro café, music room, hair salon, and private garden patios help create a space that feels more like a boutique hotel than a traditional care home.

Menus are built around resident feedback, with flexible, freshly cooked meals ranging from cheese scones to Jamaican curries. Drinks trolleys, homemade cakes, and themed days like “Fruity Fridays” and afternoon teas bring a joyful, sociable atmosphere to every mealtime.

Residents enjoy a wide programme of activities—swimming, music, animal visits, fitness classes, and trips to local shops or bingo at Dorman’s Club. Magic the Pony, live musicians, and family newsletters from Famileo keep every day fresh, personal and connected.

At Montpellier Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Montpellier Manor are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1231 – £1397
  • Self-Funded Residential Dementia Care: £1402 – £1569

These prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Wass (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Montpellier Manor Reviews (129)

Total of 129, showing 61-80
9.8

Montpellier Manor has a Review Score of 9.8 (9.849) out of 10, based on 41 reviews in the last 2 years. Over all time Montpellier Manor has 129 reviews.

Overall Experience

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Date Published

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Review from Lisa S (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Montpellier Manor for the past 3 years. He was very poorly when he arrived after having a head injury. Originally this was a rest for him but he wanted to stay. If he wasn't being cared for by the team of people at the home, and I mean everyone there from the carers and nurses and
the chefs who make him his meals, he wouldn't be with us. They have looked after him through covid and were so careful and stuck to all visitation rules keeping every safe. It's very clean in the home and his medication and meals are on time, as he is very set in his ways. He has just had his 86th Birthday and, despite being a little off-colour recently, he was so happy on his birthday. I will never be able to thank the staff here enough. The staff plan activities and keep the residents in a good state of mind. The jubilee decorations for the late Queen were amazing the time and effort spent on this were just so kind. I hope the hard work of the staff here is rewarded.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you so much for the kind review. It is lovely to hear that not only the care team but every department is being noticed for the hard work they put in to deliver exceptional support. The team has a passion for delivering a service that suits each individual, and it's good to hear that your dad is happy with the support he is receiving. I am pleased to hear that the hard work of the activities coordinators has been noticed with the amazing work they do in not only delivering the activities but also decorating for special occasions. I'm sure you will be looking forwards to the next amazing displays they will do for Remembrance Day and Christmas. I will pass the feedback on to the team as this will definitely be something they will welcome.

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Review from J G (Son of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for one year. During that time she has been very well cared for. All the staff I have come into contact with have been caring and considerate and professional, and my mother is happy and settled. My mother's room is warm, comfortable and clean as are the communal spaces.
The atmosphere at Montpellier Manor is professional, welcoming and calm. I am very happy my mother is in your care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for the positive feedback. I am happy to hear that you and your mum are pleased with the service that she is receiving. Your mum has settled into Montpellier really well and has built good relationships with her peers and the care team too. I will pass the feedback on to the care team, on the unit, as I am sure they will be pleased to hear that their dedication and hard work are shining through.

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Review from V D (Daughter of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mam was in the care home as she was having some work done at home. She was in a basic room with a bed, shower, wardrobe, chair and dresser, with a TV on the wall. We did a pre-assessment the week before with the manager, over the phone and she assured us that Mam would have all she needed, but this
was not the case. We had asked that Mam had 2 baths in the week, but, despite it being in her notes that she had one, she did not. She requested a toasted teacake for breakfast, but they didn’t have any, and they ran out of lemonade, but didn’t bother to go and get more, so we took these items in ourselves. Mam said the nicest people in the home were the domestics who took the time to chat with her for a few minutes. Charging of hearing aids was not done. Mam needed low care but we were charged for high care which they said was correct? The brochure needs updating if this is the case. All in all very disappointing and would not recommend.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for submitting a review on carehome.co.uk. I am sorry to hear that you believe your Mum’s stay was not to your expectations. When a resident has full capacity, we do need to honour their choices and we feel we did this for your Mum. I know we have already discussed this with another relative but we would be happy to meet with you and your Mum to review further.

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Review from P H (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very, very helpful. I visit my mother on a regular basis. I'm disabled so need help from the staff with PPE. This is never a problem and they are always willing to help. My mother is highly delighted, as we are as a family, with the care and attention she receives. It gives us all
peace of mind that she is in a safe environment and getting cared for.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for such a lovely review. Your kind words really do go along way and I will ensure I share these with the team.

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Review from Joanne H (Daughter of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring and friendly care home. Nothing was ever too much trouble and questions and queries were always answered quickly and efficiently regarding our mam's care. Montpellier staff work hard to keep their residents safe during covid with good policies regarding visitors requiring covid tests before
contact with residents. I was always able to book a slot to see our mam and I had many lovely visits to the care home to see her in the lovely garden area.


Our mam is now back at home after spending a short period of respite at Montpellier. Our mam has been happy during her time at Montpellier and the support given to her from staff and the encouragement given every day to get better to enable her to get back to her own home was a fundamental part of the healing process.


As a family, we, mam's daughters, can’t thank the staff at Montpellier enough for the care given to our mam. Our mam was safe, happy and received good care.


Thank you

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind words. I am so pleased your mum's experience at Montpellier was a positive one and that you are happy with the care she received. I will ensure I share your comments with the staff team.

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Review from Anna B (Daughter of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first started looking for a care home for my parents I searched throughout the area. As an ex 'mystery shopper' I had some background on what made a great care home.


Montpellier Manor is not just great, it is amazing. The staff are, without exception, such caring, such professionals and as

my parent's daughter, I have become part of a family that is Montpellier.


They loved and supported my parents. We sadly lost my dad recently, and now my mum is end of life. You want to do the best for your relatives and not once have I been unhappy with the care received. This is more than a care home, it's a family home that provides excellence in care.


During the pandemic, we still could visit, albeit through some great design of providing a safe environment for all the residents.


Thank you seems not enough. You have been a significant part of loving my parents, I will never forget you all.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for such a lovely review. Please accept our sincere condolences on your loss, and I am pleased you felt the love we had for your parents.
Thank you for all of your support and understanding and I will make sure I share this review with the staff team. It has been extremely difficult for the staff in recent times and this type of review really does make such a difference.

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Review from J U (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent 5 months at Montpellier Manor and I am extremely pleased with the quality of care she is receiving. She has settled well and is kept active with a variety of activities throughout the day. Pleased that the home is now open to 5 face to face contacts and looking forward to when all
family can visit, including her great-grandchildren in the future.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your review, I am pleased you are happy with the care your mother is receiving. The staff and I really can’t wait until the time when we can welcome everyone back into the home. I will make sure I pass on your kind comments to the team.

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Review from A P (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and support staff are lovely with my mum. Giving the care and attention she requires. The rooms ate a good size and Mum is lucky to have a patio which she uses on sunny days. There's always plenty of menu options and will do special orders as and when required. It's only a pity the lockdown
has caused all the visiting restrictions, but things are now improving slowly.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you for your kind comments. I really do appreciate how frustrating the visiting restrictions have been for everyone and I am pleased you feel things are now improving with regards to this. I will ensure I share the contents of your review with the staff team.

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Review from Sylvia M (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving from the hospital the staff welcomed me. They were patient, kind, compassionate and understanding. During my time with you, I found all staff on all levels were caring people. I give a 5-star rating.

Reply from Viki Gates, Home Manager at Montpellier Manor

Thank you so much for your kind words. I am pleased you enjoyed your stay with us and I will ensure I share your comments with the team at Montpellier Manor.

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Review from Mark A (Son of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but extreme respect and admiration for the staff at Montpellier Manor. The environment is one of such profound love and care.
I live almost three hundred miles from my mum, but have the benefit until recent with Covid-19 of being able to visit every five to six weeks, for a full week
at a time, where I would observe extremely professional staff caring for all the residents in such a loving and compassionate manner.
The residence itself is a so well designed and modern with the feel of a five-star hotel.
I know my mother has felt completely happy with both the care and support she has received, and I would have no reservation in recommending the care home to anyone seeking a suitable residential care home.
Nothing but complete praise for the entire staff!
Further to this, my mother was complete against 'being put into a care home' though having decided that she could not care for herself, she conceded and has been delighted with the care she has received.

Reply from Sarah Bell, Acting Home Manager at Montpellier Manor

Thank you very much for your lovely review, the team here at Montpellier work so hard to deliver the best care and support within our values. We are blessed to work in such a beautiful home and be able to spend our time with residents like your mum. We do truly want every resident to live their later life well and make the most of every moment. We cherish the time we have with everyone who lives at Montpellier and do everything in our power to make every day as good as it can be. I and the team will miss your mum very much.

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Review from Ron W (Husband of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank all the staff in this current climate for the care, their resolve and dedication, turning up day after day to care for my wife and all the residents. I will always hold them all dear to my heart. Thank you and God Bless you all from myself and all the family.

Reply from Laura Barnsley, Home Manager at Montpellier Manor

Thank you for your supportive review. We are very proud of the team and especially at this difficult time.

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Review from Keith I (Son-in-law of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager of the home went out of her way to offer respite for my mother-in-law when we needed it most at the start of the Coronavirus lockdown. She has been a previous resident of this wonderful home and we are so pleased that she is safe and very well cared for.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your review. I am pleased that we were able to help and that you feel your mother-in-law is safe and well cared for.

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Review from Alison M (Daughter of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the Manager as I needed to get my mam into the home for respite at very short notice. My request was dealt with in a very responsive and quick way. I was so relieved to get mam a bed in the middle of all the chaos of Coronavirus. I cannot thank the Manager enough for looking
after my mam and would highly recommend.

Reply from Gail Starling, Home Manager at Montpellier Manor

As a charity we understand the pressures and anxieties families can be under when caring for a loved one; we would always want to be able to offer any support we can both to families and their loved ones.

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Review from I T (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very comfortable and was well looked after in very nice surroundings.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback which I will share with the staff team.

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Review from Margarete S (Resident) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Montpellier Manor for 1 week for respite care. The home is fabulous, lovely rooms, the staff are caring and I felt like I was on holiday. I did not take part in any activities so I cannot comment on those. I was not entirely happy with the food, but this was my fault as I made the wrong
choices and did not tell anyone that I wanted something else. I have already booked up for September.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback; we are looking forward for your next visit in September and will ensure we check with you regarding your food choices.

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Review from H O (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother stayed for a weeks respite care. She settled in well and was treated well by all the staff; made to feel safe and comfortable.
This was her fourth visit, and we're more than happy for her to return again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your review; we are looking forward to her next visit.

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Review from Anne L (Niece of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed for a week's respite care. Her stay was excellent. She was very happy with everything but the food, which she said was cold. Staff were very friendly and we were so impressed that she is booking in for a stay later in the year.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback. I will monitor the temperature of the food.

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Review from G A (Daughter of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience was extremely positive, due to staff, support, ambience, activities and contact with other people in similar situations and would be happy to go again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, looking forward to the next visit.

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Review from R T (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been surprised and pleased by how well my mother-in-law has been since she moved into Montpellier Manor. She has been treated with dignity and respect since she moved in in November 2019, but the care and companionship of staff and residents has improved her quality of life beyond all my expectations
- I cannot praise the staff enough. As a visitor, I feel welcome and am never treated with anything other than complete respect and friendliness. I could not have imagined a better home for my mother-in-law at this stage in her life.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback - your mother-in-law has settled really well.

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Review from Peter M (Nephew of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montpellier Manor, I found to be first-class, having worked in most care homes in the area as a flooring expert, this home must be one of the best and in a great location with good parking and easy access.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. We have two full-time Activity Co-ordinators within the home who provide a comprehensive programme.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Montpellier Manor is calculated as follows: ( (424 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 483 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

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Donna Wass

Job Title: Home Manager

Joined: 2025

Donna Wass is the registered home manager at Montpellier Manor.

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