Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 129 Reviews
  • Montpellier Manor, Middlesbrough
Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including a bus stop just outside and a train station five minutes away, the home is well-connected while retaining a peaceful, homely atmosphere.

Each of the home’s en-suite bedrooms is calm and private, and residents are encouraged to personalise their space. Montpellier Manor is arranged over three floors, with a dedicated dementia household offering stunning views from the top floor. Communal lounges, a bistro café, music room, hair salon, and private garden patios help create a space that feels more like a boutique hotel than a traditional care home.

Menus are built around resident feedback, with flexible, freshly cooked meals ranging from cheese scones to Jamaican curries. Drinks trolleys, homemade cakes, and themed days like “Fruity Fridays” and afternoon teas bring a joyful, sociable atmosphere to every mealtime.

Residents enjoy a wide programme of activities—swimming, music, animal visits, fitness classes, and trips to local shops or bingo at Dorman’s Club. Magic the Pony, live musicians, and family newsletters from Famileo keep every day fresh, personal and connected.

At Montpellier Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Montpellier Manor are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1231 – £1397
  • Self-Funded Residential Dementia Care: £1402 – £1569

These prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Wass (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Montpellier Manor Reviews (129)

Total of 129, showing 81-100
9.8

Montpellier Manor has a Review Score of 9.8 (9.849) out of 10, based on 41 reviews in the last 2 years. Over all time Montpellier Manor has 129 reviews.

Overall Experience

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Date Published

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Review from L S (Daughter of Resident) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak highly enough of the care provided to my mother and the support given to me by all the staff and management.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. I will share this with the care team.

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Review from Frank M (Son of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Montpellier Manor for 14 months. The staff uniformly treat her like family. Now she is coming to the end of her life I was concerned she may have needed to be moved to a nursing facility. The manageress of Montpellier Manor reassured me in her words 'whatever your mum needs we will
provide'. They have also supported our family.
If I could, I would give them so much more than 10 out of 10.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. We were all part of mum's family and will sadly miss her.

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Review from L V (Daughter-in-law of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 15 months and we are so grateful she got to live in Montpellier Manor. Mum became terminally ill very quickly and the staff have all been wonderful, their care has been very compassionate and nothing was too much trouble for them. Not only have they looked after mum so well,
they have supported the family through this difficult time too. A massive thank you to MHA for creative such caring homes.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback. It has been an honour to care for your mum.

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Review from Clare P (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and moved into Montpellier Manor last month. He has a spacious ensuite room and really enjoys the food and variety of activities (including weekly music therapy). He also enjoys meeting residents from different floors in the Garden Cafe area, which provides a lovely space for
residents and their visitors to relax and socialise. He is looking forward to using and helping with the beautiful gardens in the Spring. All the staff are kind and patient with him. The chaplaincy is a great asset to the home and has played a big part in helping us both feel welcome. We visited several other homes before choosing this one which, in my opinion, is exceptionally good.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words. Dad has settled in the home really well and we are looking forward to being in the garden with him soon.

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Review from Nick B (Son of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from the first week, when we could not access the home due to the norovirus, everything as been excellent. The staff are absolutely fantastic, hardworking and very caring, nothing is too much trouble. They deserve much more credit than they get.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your valuable feedback; I will share with my team.

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Review from C H (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care home for just a month before she died in December. During her time there she was treated with care, dignity and respect. They cared for her until the end in a respectful and professional manner, always respecting her needs. Staff were professional and caring towards family
members also.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it was an honour caring for your mother and she is sadly missed.

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Review from D L (Son of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very good. The home is always kept very clean and tidy. The staff are helpful and friendly and a lot of thought has gone into individual care. The staff at the home take individual needs very seriously. The entertainment each day is fun and social. The meals are good variety and excellent
quality.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; I will share this with my team.

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Review from Elizabeth F (Daughter of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was happy and seemed relaxed and very well cared for by the staff. Mum is fiercely independent with her dementia and loves to be outdoors. The staff respected this, took her out and were kind, caring and compassionate with her. She looked much better for her stay and quickly transitioned back
into her home with no anxiety which indicates how well the staff cared for her physical and mental wellbeing. Delighted with how happy she was.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are excited for Mum to visit again.

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Review from Mary L (Daughter of Resident) assisted by family/friend published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum said on leaving, "I hope to come back soon", "I will miss you" (to a member of staff), "Thank you for having me".
I have used the words I heard my Mum say as her respite visit will have gone from her memory, but her feelings of happiness will still be with her. Thank you Montepellier.

Reply from Gail Starling, Home Manager at Montpellier Manor

It was a pleasure to care for your Mum. Looking forward to next time.

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Review from Tracy P (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my mum has had to experience residential care. She and I were made to feel welcome, comfortable and confident with every aspect of our experience at Montpellier Manor. From the setting, the rooms, the staff, the attention to detail in all areas we were extremely impressed. The
management team, the kitchen team, the carers all work together to ensure every point of my mum's stay was personal to her. I couldn't be more grateful and confident to the home and team and would fully recommend for other loved ones. We will be using this home again.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; it was amazing to meet Mum and can't wait for her next visit.

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Review from B F (Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has mild dementia and has been a resident since November 2018 and I joined him in December 2018. We chose this MHA home because we have been active Methodists for many years. A trial stay in August 2018 had convinced us we could make this our home.
We joined in the activities as much as
possible. It was a great disappointment that the activities co-ordinator left 24/5/19 and the chaplain in June 2019. Replacements have not yet taken place.
Positions have obviously been advertised and interviews have taken place.
Monthly meetings with the manager are greatly appreciated. Menus provide frequent comment - some food is very appealing, some not and it is distressing to see so much food binned, considering the high fees we pay.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback. We have now appointed two full-time Activity Coordinators.
We have also set up a monthly Food Committee to allow residents choice and input in setting up and monitoring the menus.

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Review from D J (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was held in a separate office which allowed us to discuss things openly. The discussion was very detailed and professional. The high level of care and concern for my mother was apparent. I have no concerns for her care at Montpellier Manor. The cleanliness is excellent throughout the building.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are really pleased that you participated in the care review and we always encourage relatives to give feedback.

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Review from Stewart B (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care given to my mother is excellent. Nothing seems to be too much trouble for them. They are very approachable, friendly and caring. The home itself is fabulous and more like a hotel than a residential home. I feel my mother is in a 'good' place and in good capable hands.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback; we are really pleased your Mother has settled.

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Review from A L (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The potential woes associated with relocating any loved one into care is daunting. This was quickly removed by the manner the manager and staff run and operate Montpellier Manor as decorated bricks and mortar is fantastic but it would be nothing without its amazing staff and the warm, caring atmosphere
they create whilst looking after those people we love.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words and I am pleased it has been a positive experience with the staff team's support and a warm caring atmosphere.

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Review from Sandra M (Daughter of Resident) published on 28 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Montpellier. The caring staff have been absolutely wonderful, looking after my mother’s needs. It’s a welcoming place, with everyone providing a first class service. It really stands out from the rest, not just because of the fabulous decor, and resident rooms, but for all
it does for each and every one of the residents. Food is to a high standard. There is always a variety of activities, with everyone (including family) encouraged to join in.
During the year, my mother deteriorated, to the point that she was transferred to the dementia floor, and what a wonderful place it is!
We cannot express how much the carers dedicate to everyone. We are in awe of their patience, kindness and professionalism.
Thanks to the manager for being so understanding and supportive, she has really been there for us, throughout this very difficult time.
Sadly my mother passed away, but we were blessed to be part of such a loving and inspirational home.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind words. The staff team sadly miss Mum as she brought lots of pleasure and warmth to our home, we all felt part of her family.

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Review from M H (Brother of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was resident in Montpellier Manor from June 2018 to April 2019.
He was extremely happy and well looked after. Unfortunately, my brother was very will and in and out of hospital from Jan 19 to Apr 19. The end result was for him to transfer to a home which provided nursing. During this difficult
period, the support provided by Montpellier Manor was excellent. Our experience with this home has been a very happy one.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback, we really miss your brother.

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Review from Chris S (Son of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to all the staff at Montpellier Manor in Middlesbrough for the way they treated my father whilst he stayed in the home. I cannot praise the home enough for the care provided and the facilities. I would certainly recommend this home to anyone. We viewed many homes
and Montpellier Manor by far was the best and in fact, the only one that did not feel like a residential home, but more like a five-star hotel.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your feedback, we are really sad that dad is not returning to our home.

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Review from R K (Son of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in Montpellier from July 2018 to her death in on March 8th. The care she got was superb, staff were very friendly and she was treated with dignity. The home was very clean and well maintained. The only thing that annoyed Mother was dinner time being 5pm - too early. The chaplain
was so very kind to my mother, in fact the staff were kind, chatty and friendly.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your kind feedback, your mum is sadly missed by all.

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Review from K G (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremley nervous/frightened before coming for a week's respite. Walking in on the first day, you would have thought she was being led to the gallows. However, when we came to collect her, she was like a cheery school girl, chirpy and happy having totally enjoyed her stay. She loves the
staff and the fun, caring atmosphere. All the residents were happy which she found marvellous. All her fears have now left her and she is planning regular stays, not to give us respite but just because she loved it.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you for your lovely feedback, we are so happy mum loves her home.

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Review from Julie B (Daughter of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had the privilege of being the first resident to move into Montpellier Manor eleven months ago at the age of 87 years. It was a big decision to give up her own home but it has by far, been the best decision.
Montpellier Manor can only be likened to a 5-star hotel. It is bright, clean, tastefully
decorated, beautifully furnished, has excellent facilities and well-maintained gardens which residents can spend time in during the warmer weather.
All the staff are professional, caring and dedicated to their jobs in every department. Many of the staff go above and beyond what is expected of them and it is always a pleasure to go and visit.

My mum has said that she has no regrets whatsoever about giving up her home to live at Montpellier Manor. She has a lovely room and feels well cared for and looked after. For me, it gives me peace of mind to know that she is safe and well looked after 24 hours per day. Thank you to each and everyone at Montpellier Manor.

Reply from Gail Starling, Home Manager at Montpellier Manor

Thank you, to you and your mum for all the kind words that you have given the home, we are very honoured to care for your mum.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Montpellier Manor is calculated as follows: ( (424 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 483 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

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Donna Wass

Job Title: Home Manager

Joined: 2025

Donna Wass is the registered home manager at Montpellier Manor.

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