Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.8 129 Reviews
  • Montpellier Manor, Middlesbrough
Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including a bus stop just outside and a train station five minutes away, the home is well-connected while retaining a peaceful, homely atmosphere.

Each of the home’s en-suite bedrooms is calm and private, and residents are encouraged to personalise their space. Montpellier Manor is arranged over three floors, with a dedicated dementia household offering stunning views from the top floor. Communal lounges, a bistro café, music room, hair salon, and private garden patios help create a space that feels more like a boutique hotel than a traditional care home.

Menus are built around resident feedback, with flexible, freshly cooked meals ranging from cheese scones to Jamaican curries. Drinks trolleys, homemade cakes, and themed days like “Fruity Fridays” and afternoon teas bring a joyful, sociable atmosphere to every mealtime.

Residents enjoy a wide programme of activities—swimming, music, animal visits, fitness classes, and trips to local shops or bingo at Dorman’s Club. Magic the Pony, live musicians, and family newsletters from Famileo keep every day fresh, personal and connected.

At Montpellier Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Montpellier Manor are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1231 – £1397
  • Self-Funded Residential Dementia Care: £1402 – £1569

These prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Wass (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with ensuite Wet Room (85)

Montpellier Manor Reviews (129)

Total of 129, showing 41-60
9.8

Montpellier Manor has a Review Score of 9.8 (9.849) out of 10, based on 41 reviews in the last 2 years. Over all time Montpellier Manor has 129 reviews.

Overall Experience

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Date Published

129
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Review from L B (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just had a week in respite. The staff were excellent and he enjoyed his time there. I would recommend Montpellier Manor.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you. I am glad that he enjoyed his stay with us. Please get in touch if you require any further respite.

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Review from Carole J (Daughter of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot thank the staff of Montpellier Manor enough for their genuine love, care and support. They not only care for the residents but also their families. We have enjoyed being part of the Montpellier Family and would certainly recommend. Thank you again.

Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your wonderful review; your mum was a much-loved and respected resident at Montpellier Manor, and she is missed by all staff including the activity team. She grew to enjoy and look forward to the activity programme within the home. Thank you to you for allowing us to care for you both for the last 18 months, it was a pleasure.

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Review from A W (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoyed her experience at Montpellier Manor during her final months. The staff genuinely cared for Mum taking care of her and sharing her good sense of humour which has helped significantly during her end-of-life care. I would certainly recommend Montpellier to anyone considering a care setting
for their loved ones.

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Review from Anita F (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, caring and supportive. The management team are very informative if any concerns about my dad. My dad was well cared for, the home is a lovely environment, rooms are very clean, also spacious and plenty of activities going on. I had nothing to worry about as Dad was in good hands
and helped him back on his feet.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I am glad that Dad enjoyed his stay and hope he is doing well at home. I will share your comments with the staff team.

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Review from Anne D (Cousin of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place. Very friendly, decorated lovely. The staff are wonderful, first class.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I will pass your comments on to the staff team.

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Review from Donna H (Niece of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted in an emergency and ended up staying nine weeks. To be honest, thought I'd died and gone to heaven. After a traumatic few days, she was welcomed with open arms from wonderful staff to what looked like a five-star hotel. Though this might just be first impression but know her full
stay remained wonderful. Everyone was warm and approachable, very attentive, and couldn't ask for better. Rooms and facilities are spotless and clean, everything is in good condition, nothing old or tired, beautiful!. Have worked in care homes and seen first-hand the grotty flip side. Would thoroughly recommend it here 100%.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for the wonderful review. We are pleased that your aunt enjoyed her stay with us. The home is a beautiful place and the staff work hard to maintain the high standards of care for all our residents.

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Review from M B (Respite Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful, always someone on hand. Laundry done every day. Choice of food on the menu. Would certainly recommend Montpellier Manor Care Home.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I am glad that you enjoyed your stay with us. Please come back to visit us soon.

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Review from G H (Niece of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty had a great stay with you. Her stay made her smile every day. She loved the staff. She said she wishes she could stay longer.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. It was a pleasure having your aunty stay with us. You are welcome to pop back to the home for a coffee and a chat anytime.

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Review from Rita C (Respite Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Food and beverages cold. meals terrible, lots of waste. They never helped me or assisted me with washing or dressing as they were supposed to. Having to beg for my morphine. The commode was not emptied. No bin in the bathroom, had to put sanitary things in the bin in the bedroom. Told there was two
hourly checks through the night, never saw anybody. I had made a personal diary but someone had been in my room and tore a page out of it, screwed it up and thrown it in the drawer. Told them I had a hiatus hernia but they kept bringing spicey food. Laid in bed for two days with a bad chest infection, I have COPD and had to tell them to send for a doctor.
Thinking of taking this further.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?

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Review from B J (Sister of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful place. Light and airy. Beautiful decoration.
The staff are absolutely lovely.
Great facilities.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I have to agree that the environment of the home is beautiful. The staff work their hardest to ensure they always provide that high standard of care. I will let them know of your comments.

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Review from Carol G (Daughter of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from cleaners to management, are superb. My mum has been a resident in Montpellier Manor since August 2020 and in that time all she has received is love and kindness, which is a great comfort to me and my family. The food is of the highest standards and the care staff... well where do I start?
They are kindness personified. I have never had any need to complain about anything they do. This home really is of the highest standard.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your kind words. I am glad that you are happy with everything in the home and I will pass on your comments to the staff. Please let me know if I can help with anything.

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Review from Pam C (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. They respond quickly to my mum's needs, and I feel content that Mum is receiving the best care.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you, I will inform the team of your review. Mum is happy in the suite and is a pleasure to look after. If you need anything, please let me know.

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Review from Joyce G (Respite Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was transferred from the hospital and found the staff very kind and helpful. Accommodation is very good. Appreciated privacy with own room and ensuite. Visitors are always made to feel welcome.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I am glad you enjoyed your respite stay and hope you come back to visit us all soon.

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Review from C S (Daughter of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home, just like a 5-star hotel! The staff are lovely and brilliant involving residents in lots of activities to keep them stimulated. I highly recommend Montpellier Manor Care Home.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I know Mum loves attending the activities and socialising with the other residents throughout the day. I will share this with the team.

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Review from Kathy H (Daughter of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very reluctant to move to a care home. However, the moment she arrived she was fine. She was so happy with how friendly and welcoming the staff and residents were. She settled straight away and says she feels like she is living in a 5 star hotel.
I am delighted and relieved by how organised
the whole process has been. All the staff seem committed to their roles making it a happy environment immediately.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments, I will pass them on to the team. We are glad you chose Montpellier for your Mum and that she has settled in and enjoys being with us.

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Review from G B (Husband of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The only problem, being so far from the kitchen and well down the corridor means hot drinks and food served in the room are cooler. Juice and water are always provided in the room.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. I will ensure that when you visit for your weekly fish and chips, with your wife, that the staff check with you that everything is ok for you. The food is temperature checked from the hot locker by our chefs at point of service, however, we can always heat yours up higher when you visit. Please continue to let me know if you need any further assistance and I hope you continue to enjoy your visits to the home.

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Review from Nicola M (Granddaughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring for my nana, always clean.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Your nana is an amazing lady and we are pleased she has come to stay with us. I will let the team know of your review.

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Review from Angela M (Daughter-in-law of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been made very welcome. The rooms are always clean. Staff are very friendly.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your review. At Montpellier, our aim is to make all our residents feel welcome and valued. I am glad that your mother-in-law has settled in well. I will pass your thanks on to the team.

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Review from Andrew W (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Montpellier Manor is an excellent care home. All staff are welcoming, helpful, caring and considerate to the residents and their relatives. Nothing is too much trouble and they go out of their way to make the residents feel comfortable in their surroundings. They show residents respect, dedication and
loving care. The only adverse point is the telephone system. Carers are busy with their own priorities and are sometimes unable to deal with incoming calls for residents who do not have mobile phones.
However, Montpellier Manor is a beautiful home with excellent care and we would have no hesitation in recommending it to others.
Thank you all, from the bottom of our hearts.

Reply from Kelly Deane, Home Manager at Montpellier Manor

Thank you for your lovely comments. I will be sure to let the team know. It was a pleasure to look after Mum and her wonderful sense of humour and character will be missed greatly in the home.

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Review from P D (Son of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad became a full-time resident after a brief respite stay. Overall Dad is very content and very well looked after. He looks well and interacts with the staff and residents very well. He entered the care home environment due to his health and cognitive ability declining at a faster rate. He is suffering
from vascular dementia and Alzheimers and the staff are very caring and understanding with him. He has fluid retention in both legs and the home has facilitated a reclining chair to elevate his legs combined with daily walks to try and slow the fluid retention down. The family are happy that Dad is very well looked after and this reduces our anxiety knowing that his needs are met by the home. Occasionally a few days pass when he is unshaven but this is easily resolved during a family visit. I would prefer if the home gave me more feedback with regard to doctors' consultations as I feel I am out of the loop at the moment.

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Current Review Score: 9.8 (9.849)

Overview of Review Score

The Review Score of 9.8 (9.849) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.849 for Montpellier Manor is calculated as follows: ( (424 Excellents x 5) + (50 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 483 Ratings = 4.849

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

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Donna Wass

Job Title: Home Manager

Joined: 2025

Donna Wass is the registered home manager at Montpellier Manor.

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