Montpellier Manor

46 Strait Lane, Stainton, Middlesbrough TS8 9BD
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9.9 133 Reviews
  • Montpellier Manor, Middlesbrough
Located in the village of Stainton, just outside Middlesbrough, Montpellier Manor provides residential, dementia and short-stay care for up to 85 residents in a modern, purpose-built setting. With quiet surroundings and excellent transport links, including a bus stop just outside and a train station five minutes away, the home is well-connected while retaining a peaceful, homely atmosphere.

Each of the home’s en-suite bedrooms is calm and private, and residents are encouraged to personalise their space. Montpellier Manor is arranged over three floors, with a dedicated dementia household offering stunning views from the top floor. Communal lounges, a bistro café, music room, hair salon, and private garden patios help create a space that feels more like a boutique hotel than a traditional care home.

Menus are built around resident feedback, with flexible, freshly cooked meals ranging from cheese scones to Jamaican curries. Drinks trolleys, homemade cakes, and themed days like “Fruity Fridays” and afternoon teas bring a joyful, sociable atmosphere to every mealtime.

Residents enjoy a wide programme of activities—swimming, music, animal visits, fitness classes, and trips to local shops or bingo at Dorman’s Club. Magic the Pony, live musicians, and family newsletters from Famileo keep every day fresh, personal and connected.

At Montpellier Manor, care isn’t just about support, it’s about creating a community where residents thrive. Whether you’re searching for yourself or a loved one, for residential, dementia or short-stay care, the team at Montpellier Manor are here to help.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Gardens
  • Bar/Café

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1231 – £1397
  • Self-Funded Residential Dementia Care: £1402 – £1569

These prices are only a guideline, please contact Montpellier Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Donna Wass (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Single Rooms with Ensuite Wet Room (85)

Montpellier Manor Reviews (133)

9.9

Montpellier Manor has a Review Score of 9.9 (9.851) out of 10, based on 41 reviews in the last 2 years.
Over all time Montpellier Manor has 133 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Montpellier Manor
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Total of 133, showing 21-40
Review from A F (Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
I want to add that one of the carers, concurred - in respect of the ingredients of the meal provided. She advised us that she would draw our dissatisfaction to the attention of the catering staff at the earliest opportunity.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for bringing this to my attention, as we have discussed, we always have a varied choice on our menu. Our cook would be happy to meet with you again if you wish, please let me know and this can be arranged quickly and at your convenience. Many of our residents enjoy their time with us and the extensive activity programme that we have but I do appreciate that not all residents choose to participate and that you enjoy spending your time in your room watching your Netflix programmes or in our garden area when the weather is nice. I know staff speak very highly of you and how very independent you have become over the last 18 months, and staff have supported you to go swimming and attending the gym several times a week as we know this is something you really wanted to do and this we knew would support your wellbeing. Thank you for your review, we do value all feedback as this helps us to improve how we support people.

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Review from Margaret L (Daughter of Resident) published on 5 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Montpellier Manor Care Home in May of 2024. The care provided for her from the outset was simply incredible. After only a couple of weeks, Mum was unable to leave her room and also unable to remember to use her call button for help. The staff went above and beyond in caring for
her every need and were always on hand, popping in every few minutes and answering her physical calls when she required them at all times. The surroundings are always clean and beautiful as are the gardens and a constant round of activities and/or entertainment is provided for those who wish or are able to participate.
The staff were always fully supportive of both Mum and our whole family and also friends who visited at any time. We can not thank them sufficiently for giving us all such peace of mind at such a difficult time. We would have no hesitation in recommending this Care Home for your loved ones.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you, your mum was a pleasure to care for and we thank you and your family for choosing us to support and care for her. She was only with us for a short time but she made her presents known to us all, she was a wonderful lady. Thank you for taking the time to write this review, it is very much appreciated.

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Review from Alison D (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken care of superbly at Montpellier Manor. She suffered with dementia and was very frail at 94 years old. There aren't sufficient words to describe the excellent care, the staff were also very supportive and caring towards me and the other members of our family. This has given not just
my dear mum the best possible last few days of her life but also the family great comfort.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for your kind review, we are so pleased that you chose Montpellier Manor for your lovely mum to be cared for in her final days. I will pass on your kind words to all staff on Garden unit.

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Review from Peter H (Son of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received while at Montpellier was second to none. Both the care staff and management were excellent, in fact, Dad looked at them as friends.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, Dad was such a big character in the Village unit, we miss his singing and his jokes. Thank you for choosing Montpellier Manor, he was a pleasure to know and care for.

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Review from J H (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased that we chose Montpellier Manor as a care home for my mother. She has been there a year now. We looked at a lot of care homes, Montpellier stands out from the rest. The building is laid out in a good way for the residents. It's bright and beautiful too. What I like about it is there are
plenty of staff and activities and in general a good feel in the place. The staff all work hard and help me to feel okay about leaving my mother there. If I have a problem or a concern I can ask the staff for help. Overall happy with this care home. Well done to everyone.
Reply from Donna Wass, Home Manager at Montpellier Manor

I am so pleased that Mum is happy here and of course, Mum is a very strong character on her unit and always keeps the staff on their toes. Thank you for taking the time to write a review, it is very much appreciated.

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Review from Jo M (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of my mum's care home. Not only is the place beautiful, clean and comfortable, the staff are kind, welcoming and thoughtful. From the administrators, carers, activities and housekeeping and maintenance staff you can see how much they know and care for the residents. My mum
is happy and seen. We as a family, enjoy visiting and spending time with her here.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review, Mum is a wonderful lady and always very happy. She is a pleasure to care for, thank you for taking the time to write this review.

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Review from Frederick L (Son of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived here for four years. The staff are fantastic, very adaptable to his needs, polite and always wiling to listen or help family also.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for taking the time to write a review, Dad is a man who is impossible to ignore and very much part of the Montpellier family.

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Review from G G (Son of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Montpellier Manor, management, support staff and care team provide excellent care for my parents. The facilities are always immaculate and the atmosphere is very friendly.
Special mention to the activity coordinators who ensure that all residents are included and made to feel welcome.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your lovely review, Mum and Dad have settled in well at Montpellier Manor and the team works hard to ensure everyone is happy. I will pass your compliment on to the Activity Team as they work hard daily to support everyone at Montpellier Manor.

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Review from J C (Wife of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved into Montpellier Manor 8 months ago and his care has been so reassuring for me. Everyone involved with the running of the home, management, housekeeping, activities, catering and the carers have been lovely, treating my husband with respect and involving me in any decisions that have
been needed.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, it is very much a team effort and we always strive to ensure families are always kept updated and are involved in any decision-making.

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Review from Helen M (Daughter of Resident) published on 11 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has resided at Montepellier Manor for a few months now. We dreaded the disruption caused to him moving at such a late stage in life but I can sincerely say that this feeling has now evaporated totally.
The environment of the home is indeed lovely including the rooms, decor, food and facilities.
However
the biggest factor by a mile is the team who work there - I have had nothing but warm, caring and helpful exchanges with everyone including carers, seniors, the housekeeping team, maintenance, reception, catering, activities, and managers - everyone has been amazing and very responsive to any question or request.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, as a team we always try our hardest to ensure we deliver the highest quality of care and support to all our residents and families at Montpellier Manor and it is lovely when this is recognised. Dad is a pleasure to care for and thank you for choosing Montpellier Manor and thank you for taking the time to write a review, it is very much appreciated by us all.

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Review from Audrey S (Friend of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited a dear friend for the first time yesterday with my partner, I was impressed on first impressions. The ambience was conducive to calm and tranquillity. Her room was spacious and all facilities were present. When her tablet needed charging, the receptionist was all too ready to accommodate
my requests. We only stayed an hour, but intend to visit weekly when I can be more constructive if necessary.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your feedback, we greatly appreciate you taking the time to complete a review and we look forward to you visiting again soon.

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Review from H S (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care, empathy and support my dad received at Montpellier was really excellent. This was such a positive experience, compared to other respite places, for both Dad and us his family.
A care home is what it is but it is the people who work there that make the difference for that experience and credit
goes to both management and staff for making it so in all departments.
I'm sure such a good experience has contributed to Dad recovering so quickly. Many thanks to all.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your excellent review. Dad was a pleasure to look after, we are glad that he is feeling a lot better in himself and we hope to see you both again in the future. I will pass on your lovely comments to the staff team.

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Review from Elaine D (Daughter of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum only spent two months at Montpellier Manor before she passed away on the 7th of February 2024. In that short time she was cared for by all the staff with so much love, care and compassion. It's an amazing care home and I feel blessed that my mum spent her last two months there. Nothing was ever
too much trouble for all staff, including the management team, and always with a smile.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, mum may have only been with us for a short time but she made a big impression on everyone she met here at Montpellier Manor, with her big smile and her love of dancing and singing she was a wonderful lady and is missed by everyone. We would like to thank you for choosing Montpellier and giving us the pleasure of caring for such a wonderful lady.

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Review from Helen S (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review, we appreciate you taking the time to complete this, and we always work hard to make all residents feel at home at Montpellier Manor. Thank you again from myself and the staff at Montpellier.

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Review from Martin J (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, excellent. My dad had the need to go into a home for the first time, and whilst it was a shorter period than we all hoped for, the home itself was super in terms of care, facilities and the human touch. I understand the practicalities of having to organise and have to deal with tricky situations
in a care home, and I think they balanced this well. Quieter in terms of staff on an evening and the weekend, but this is understandable.
I can only appreciate and thank all the staff we came into contact with for helping comfort my dad and ourselves whilst we cared for him.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review and thank you for choosing Montpellier Manor for Dad to be cared for. Dad was a pleasure to care for and had a great sense of humour, and will be missed by us all.

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Review from Craig J (Son of Resident) published on 27 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad initially went to Montpellier Manor in September for respite. After three weeks, he ended up becoming permanent and thoroughly enjoyed his next few weeks. He was encouraged to mix and started more walking than he had done for years, encouraged by the carers and staff.
Couldn’t fault the service
he received and grew attached to numerous of the carers.
Sadly, Dad passed away in the home in November, and the staff made it as easy as they possibly could during difficult circumstances.
Once again, thanks all.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind review. Dad was not with us for long, but he made a positive impact on the unit and made good friends with others; he was a lovely man with a good sense of humour and will be sadly missed by all.

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Review from H J (Daughter-in-law of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law recently moved to Montpellier Manore and has settled in very quickly. The staff are all very welcoming. We were able to make her room homely with her own belongings, and the room is kept to a very clean standard. The floor she is on allows her to move around freely but safely, and she
is really enjoying engaging with the staff and residents. She enjoys the daily activities, and we feel so happy now knowing she is well cared for, safe and warm.
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Review from A R (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the last few days of Mum's life, she received the best possible care, and staff went above and beyond to ensure all her needs were met and she retained her dignity. Faultless commitment to providing excellent care for residents and beyond their time.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your review. Mum will be missed by all at Montpellier Manor. It was a pleasure and an honour to care for her, and she will be missed by all the staff who supported her.

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Review from Bev T (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent over two years in Montpellier Manor Care Home and her care there was second to none. Staff were supportive and encouraging, helping her to maintain a level of independence appropriate to her abilities. The staff were all approachable and supported myself and other family members during
our visits. In addition to assistance with her physical needs, my mum was included in social activities and events and found great comfort in the spiritual support offered within the home. She was encouraged to make her room her own and many thanks to all those who helped with this.
I would recommend the home to anyone looking for somewhere for their loved one. The support staff all deserve a mention as they too were faultless in the support of my mum. The past two years have been difficult but were made much easier by everyone at Montpellier.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you for your kind words, Mum will be missed by all at Montpellier as we have lost a lovely lady that was a big part of our home, she will be greatly missed by everyone.

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Review from D T (Son-in-law of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident at Montpellier Manor Care Home for two years prior to her passing in October 2023. During her time there, she was shown care and support of the highest quality. The facilities at the home are five-star with comfortable recreation areas, coffee shop, lovely restaurant
and hairdressing, the list is endless. The rooms, themselves, are also first-class with all modern facilities and spotlessly clean.
More importantly, all of the staff were so attentive and caring, making my mother-in-law’s stay there literally a home from home. We could not believe our luck when we were able to get a room initially and our expectations were exceeded in the two years my mother-in-law was a resident. Our heartfelt thanks go out to all all Montpellier.
Reply from Donna Wass, Home Manager at Montpellier Manor

Thank you so much for your kind review. your mother-in-law was a much-loved lady and played a vital and vocal role in how things were done on her unit. She is sadly missed on Woodlands by all staff and residents but will be a big miss at our regular meetings as she always had input on anything that was going on.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Montpellier Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Montpellier Manor is calculated as follows: ( (424 Excellents x 5) + (51 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 483 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Montpellier Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Donna Wass

Job Title: Home Manager Joined: 2025

Donna Wass is the registered home manager at Montpellier Manor.

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