
We have seen our mum come to life since being at RiversideJean W(Daughter of Resident/Service User)

The nursing staff are first-class, very experienced and available at all hoursKevin O(Son-in-law of Resident/Service User)

The design of the home makes the place feel just like a home, warm and welcoming.Marion C(Friend of Resident/Service User)

We have seen our mum come to life since being at RiversideJean W(Daughter of Resident/Service User)

The nursing staff are first-class, very experienced and available at all hoursKevin O(Son-in-law of Resident/Service User)

The design of the home makes the place feel just like a home, warm and welcoming.Marion C(Friend of Resident/Service User)

Riverside Place is situated on the banks of the River Lea in walking distance to Ware town centre, the home provides quality residential, nursing and dementia care on a permanent and short stay basis. They love learning as much as they can about the people they care for, so your loved one’s time and care is person-centred and tailored to their individual needs, interests and preferences.
There are many different enticing...
Care Provided by Riverside Place
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Riverside Place for full pricing details and T&Cs.
Contact Riverside Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Costel Marcu(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (72)
- Single Rooms with ensuite Wet Room (72)
Parking
- Car parking onsite to the front of the building
Riverside Place Reviews (75)
Riverside Place has a Review Score of 9.6 (9.559) out of 10, based on 22 reviews in the last 2 years.
Over all time Riverside Place has 75 reviews.
My mum originally came for respite but has continued to stay until her operation in hospital. All the staff are friendly, my mum has been cared for really well, I would definately recommend this care home
Thank you very much for taking the time to leave feedback about your experience.
At Riverside Place we set a high standard for ourselves, so we are delighted to hear how your mum's respite stay was a success and she has been cared for very well.
Many thanks,Stuart
During Dad's 10 months in Riverside, he was looked after with the greatest care and attention. The staff were kind and caring, always treating Dad with respect and following his wishes. Any concerns about his health were addressed promptly, and as a family we were always kept informed. The staff were always welcoming and friendly to family and visitors.
Hi Sue, thank you very much for taking the time to leave feedback about your experience.
At Riverside Place we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,the Care UK team
On transferring to Riverside Place from hospital, Irene's health seemed to rapidly improve due to good physical & mental stimulation she received. A different person within 4 days. Thanks. Ambulance transfer problems promptly resolved by your staff. Irene seemed happy & content whilst in your care & made a number of new friendly. Many thanks for taking care of her & nurturing her back to health.
Thank you for taking the time to write us a review and share your experiences of Riverside Place. It was a pleasure to care for your wife, and we were delighted to see the progress she made in such a short time. Please don't hesitate to ask if there is ever anything more we can do to support her.
My husband celebrated his 70th Birthday at Riverside. The overall experience for family, friends , myself and my husband was excellent. Staff were professional and attentive. The food was excellent along with the 1st class efficient service. Staff involved made sure every need was catered and cared for, it couldn't have been better. Thank you from my husband and myself for making his day special.
Thank you so much for your kind words. We're truly delighted to hear that your husband's 70th birthday celebration at Riverside was such a positive experience for you, your family, and friends. It means a great deal to the team to know their efforts helped make the day special and memorable. We'll...
My opinion of Riverside Place has not changed since I came here 3 years ago, and soon found this was where I wanted to be. All the staff continue to be kind and helpful and never fail us in any way, and have become our friends and family. There are no rules or regulations and we are free to live and do as we please - similar to being at home but having friends and activities around you when you want them - and NO CHORES. Lovely rooms and a peaceful and well adapted garden. All is good.
Thank you for such a warm and uplifting review of Riverside Place. It's wonderful to hear that, three years on, you still feel at home and supported by a team you now consider friends. Your words truly reflect the kind of community we strive to create-independent, welcoming, and filled with meaningful connections.
Riverside place provides lots of activities and makes Mum happy, it's very welcoming and friendly.
Thank you for your kind words. We're so glad to hear your mum feels safe and happy at Riverside Place. Supporting residents living with Alzheimer's with compassion and reassurance is something the whole team takes seriously, so it's lovely to know that has made a difference. We really appreciate you sharing this.
Overall we have been more than happy with the care and compassion mum has received at Riverside. Due to her alzheimers she has good and bad days but we are confident she gets the support she needs. She is generally happy to be there and she absolutely adores the staff who make her feel safe and loved. There is room for improvement in certain areas but the positives far outweigh this.
Thank you for your thoughtful feedback. We're so pleased to hear your mum feels safe, supported and cared for at Riverside, especially on the more difficult days. Your recognition of the team's compassion means a great deal, and your comments about areas for improvement are equally appreciated and will be taken on board.
My mother has been in Riverside Place for 18 months. She has dementia. I am generally pleased with her overall care and the facilities which are provided. There are a few small issues which arise from time to time. Food is consistently of a reasonable standard and entertainment staff work pretty hard with a variety of activities on offer. I do think it is over priced.
Thank you for your honest review of Riverside Place. We're glad to hear you're generally pleased with the care and facilities, and that your mother has had access to engaging activities and consistent support. We appreciate your comments on value and will ensure your feedback is noted and shared with the appropriate team.
My mother's room was well designed, comfortable and spotless. It opened onto well kept gardens.
Service at Riverside is extremely well thought through and thoroughly professional. The team genuinely cared for my mother's welfare.
Much to everyone in the family's surprise, my mother really enjoyed her time at Riverside, was sorry to leave and I am sure will return either for further respite care or as a resident.
Thank you to all the team at Riverside. You did a great job for my family,
I would highly recommend Riverside.
Thank you for taking the time to leave such a thoughtful and detailed review of Riverside Place. It's wonderful to hear how well your mother settled in and that her experience exceeded expectations. We're especially pleased that she felt genuinely cared for and safe during her stay. Your...
Mum chose to stay at Riverside for a weeks respite- she stayed for 3 weeks and was sad to leave- but home beckoned! I can't say enough good things about the staff who were lovely, cheerful and nothing was too much bother for them. Room with garden access was ideal and lovely to be able to access the garden.
Thank you for your kind words about your mum's stay at Riverside Place. We're so pleased she felt so at home during her respite-and that leaving was a little bittersweet! It's great to hear the team's cheerful and helpful approach made a lasting impression, and that the garden access added to her comfort.
My sister has been a resident since Oct 2019, she is well cared for with all her basic care needs met. She has been in bed for over 2 years but never had bedsores, which can be a problem for those bedridden. I consider this a basic indication that she is receiving good care. My sister always looks clean and her nighties changed regularly. The activities team arrange daily events for those able to attend; they have imagination spare! Always appropriate to ability.
Thank you for your thoughtful review of Riverside Place. It's reassuring to hear your sister has been so well cared for over the years, and that her needs are consistently met with attention and dignity. We're especially pleased you've recognised the creativity and inclusivity of our activities team-they'll be delighted to know their efforts are appreciated.
Very happy with Riverside Place. Staff lovely and caring.
Thank you for your kind words about Riverside Place. We're so pleased to hear you're happy with the care and that our team's warmth and kindness have stood out. Your feedback means a great deal to us.
Our dad was a resident at Riverside Place for 8 months. During his stay we were very happy with the care that he received, and all staff were kind, considerate and responsive to all our requests and to dad's needs. The environment was calm, clean and nicely decorated with a lovely welcoming reception including the bistro care where many activities take place. The entertainment staff were particularly kind including dad in as many activities as he could manage and the hospitality team arranged a lovely room for us to celebrate dad's birthday including a lovely homemade cake. The nursing team were approachable and compassionate to dad's needs. We would highly recommend this nursing home to anyone who is facing the difficult decision of having to find somewhere for their loved one.
Thank you so much for your kind words and for sharing your experience at Riverside Place. It means a great deal to us to know that your dad felt well cared for and that you and your family found comfort in the support and kindness of our team. We're especially pleased that you were able to...
Mum has settled in very well. She's hard to please, but often comments that the staff are lovely and any issues, they phone us straight away. A few months into moving in, she celebrated her 90th birthday at the home. The team provided wonderful food and service, at a reasonable cost, and nothing was too much trouble (e.g. bringing balloons and decorations in ahead of time). She will "remember it forever". Day-to-day care seems fantastic, and Mum looks and feels better. She's eating well, taking her medications properly, and taking part in activities. She wasn't doing any of these on her own. The rooms are spacious and comfortable. Very happy so far.
Thank you for taking the time to write us such a lovely review, our team prides itself on our ability to provide person-centred care that is as unique as the individuals we care for and we're glad we've been able to help Mum settle in and enjoy her home at Riverside Place. It's fantastic seeing her...
Excellent care, friendly staff, good food, and nice environment. My Aunty was well cared for during her 4-week stay in respite care. I was so impressed. We also had a family birthday and utilised their special room for events. It was prepared by a particular staff member who did a brilliant job getting the room ready.
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your auntie received such great care at Riverside Place. We will pass on your kind comments to the whole team.
Riverside Place was recommended to me first by my hairdresser. From the beginning, it was very welcoming and felt/appeared more like a hotel than a care home. The carers, catering, and hospitality staff are so kind, caring, and "go the extra mile" to help - unfortunately, like everywhere else, they are understaffed and are not allocated enough time per resident. Luckily, I'm mobile and able to do things for myself but I hoped to get more assistance. Sadly, it's very expensive and I couldn't afford to stay any longer.
Thank you for taking the time to leave us a review. We're happy to hear that you found the home welcoming and felt the carers, catering, and hospitality staff were all kind and caring at Riverside Place. We are always looking to learn and improve from any feedback we receive, and we have shared your comments with the team.
The carers are kind and the activities couldn't be better.
The food is good and plentiful. The nurses inform us of any medical issues.
Thank you for taking the time to leave us such a fantastic review! We're so pleased to hear that your sister is receiving such great care at Riverside Place and will pass on your kind comments to the whole team.
All staff at the home are responsive, empathetic, and professional. Nothing is too much trouble to arrange. The home itself is clean, and luxurious and caters to all needs.
The vibe is relaxed, friendly, and welcoming. I would certainly recommend the home to anyone whether it's for respite, nursing, or residential care.
Many thanks for your positive review. Your wonderful comments have been passed on to the team at Riverside Place who will be delighted to hear your feedback.
Excellent facility and care provided. The staff and in particular, the care home manager are all very professional and compassionate. I have peace of mind that my family member is very well looked after in a safe and welcoming environment. The level of support provided by the care home staff to our extended family has also been invaluable.
Thank you for your lovely comments, they are greatly appreciated. Ensuring a quality, person-centred service is very important to us. Your feedback will be shared with all team members.
Overall the care home could be first class but let down by a few. First-class payments with third-class service.
If considering Riverside Place, it's okay if the residents are able-bodied and generally care for themselves but be aware of limitations when more help is needed.
Dear P S, We pride ourselves on the resident experience and apologise that on this occasion it fell short of the usual positive feedback we receive. We understand you have been in direct conversation with the home manager and have now resolved this matter.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (57) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Riverside Place.
Accreditations
There are no accreditations posted yet for Riverside Place.
Meet the Team (1)

I joined Care UK in 2018 as a Team Leader. During that time, I developed a real passion for delivering high-quality care and supporting both residents and staff. I later achieved my PIN as a registered nurse, which was an important milestone in my career and allowed me to take on greater clinical responsibilities. Over the years, I progressed into leadership roles, and in 2024 I became Deputy Clinical Manager.
This role helped me strengthen my leadership skills, develop my understanding of operational and financial responsibilities, and gain valuable experience overseeing clinical standards and supporting teams. Through these experiences, I realised that becoming a Home Manager would allow me to make an even greater impact not only on the quality of care residents receive, but also on the culture and development of the whole team within the home.
I started as Home Manager at Riverside Place in February this year, and my first weeks have been very positive. I’ve spent time getting to know the residents, families and the team, which has been incredibly rewarding. The staff are passionate and dedicated, and there is a strong sense of community within the home. My focus so far has been on listening, understanding how the home operates, and working closely with the team to continue building a positive and supportive environment for both residents and colleagues.
What really stands out about Riverside Place is the warm and welcoming atmosphere. The team genuinely cares about the residents and takes pride in making the home feel like a true community. The relationships between residents, families and staff are very strong, and there is a real focus on providing personalised care that respects each resident’s preferences, dignity and independence.
My advice would be to visit the home, meet the team, and spend time experiencing the atmosphere. A good care home should feel welcoming, supportive and safe. It’s also important to ask questions and make sure you feel comfortable with the care being provided. The right home should not only meet clinical needs but also support residents’ wellbeing, independence and quality of life.
Frequently Asked Questions about Riverside Place
What types of Care is Riverside Place registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Riverside Place have?
There are 72 Single Rooms.
What are the Facilities & Services at Riverside Place?
Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette are some of the Facilities & Services.
How far is Riverside Place to the centre of Ware?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Riverside Place to verify any information. View our terms and conditions. Riverside Place has an Enhanced Service -more info.