Timken Grange

My mum has been in Timken Grange for a couple of months, having been previously in a care home for one month, which she hated. From our very first visit, the staff have been most welcoming, courteous, and polite. The rooms are equal to a very good hotel chain, the food is varied and ample. The overall care, compassion and warmth she receives is second to none. From the moment my mum said she would like to reside at Timken Grange, the management and all staff have done everything they can to make her as comfortable and happy as possible.

Our mother lived at Timken Grange for two years, until her death. Our family is full of gratitude for the care and love she received. She arrived withdrawn, reclusive and confused. The Care and Lifestyle teams deserve great credit for how they helped her into better habits and coaxed her into sociability. Her smile returned and she would often tell us "I love it here." Staff enjoyed learning her story, making her laugh, holding her hand. As Mum's dementia accelerated and she could do very little, staff would sit with her, play her favourite CDs, help her eat and drink, bring the therapy dog to see her - even sing to her. The management were outstanding in the Covid pandemic, finding ways of being very protective of residents without being insensitive or heavy-handed to relatives. We would recommend Timken Grange wholeheartedly to anyone wishing excellent, compassionate care for their relative.

Leadership poor. Very little actual care or record keeping. Poor especially from the management team. Tendency when things go wrong to blame the resident. There is a poor defensive culture and lack of training for staff. Unfriendly for the most part and too much emphasis is placed on looking ‘good’ rather than focusing on the residents.

My mother moved into Timken Grange 2.5 years ago when she was unable to live independently and needed care. The staff made her welcome and encouraged her to participate in various activities. Having her hairdresser regularly was very important to her wellbeing. Being confined to a wheelchair, a highlight was to be taken out in the cab, stopping for ice cream. The standard of care she received when she entered end-of-life care, was excellent, being treated with the dignity she deserved. I would like to thank all the staff for looking after her so well, during very difficult and challenging times.

I cannot recommend this care home enough. The facilities are excellent, but more importantly, all the staff were kind, friendly and knowledgeable. Nothing was too much trouble for them and they went out of their way to give my father the support he needed.

Timken Grange has achieved a very high standard of presentation and implementation of a caring package. It can be easily added to any shortlist of 'World Class' care facilities, and it truly is a 'home from home'. I would not hesitate to recommend it to anyone for the support, care and provision of their loved one's needs. Staff really do care, and demonstrate this in many ways, right down to the smallest (often very important) details. The facility is spotless and is currently undergoing a refresh of most rooms and general spaces, and after only 3 years since opening. How many other homes could match that? Food quality, choice and presentation is of a very high standard and includes the old favourites as well as newer dishes. Entertainment is frequent, varied and fresh whilst providing an opportunity for residents to enjoy new experiences such as flower arranging or cake making. Just visit and absorb the welcoming atmosphere and surroundings. Superb!

All staff are extremely caring and compassionate as regards the residents. Lots of activities and outings are all-inclusive. Nothing is too much trouble for the staff who are all very friendly and welcoming. I would highly recommend Timken Grange to anyone.

Well done all

Timken Grange hosted a family fun day on 29th August 2021, inviting two family members of each resident to a garden party. The Timken team pulled out all the stops and created a fabulous event, full of joy. Although the Timken team has been exemplary throughout the pandemic in doing what they could to ensure continuity of visits within legal guidelines, it was amazing to have a larger get together (Covid guidelines were respected, visitors wore facemasks inside and took lateral flow tests) and have a chance to spend quality time with loved ones. Timken has a Lifestyle Team, who attend to the 'fun stuff', arranging entertainment, activities and trips out. For this event, they'd arranged circus performers, live music and a BBQ. The theme was 'The Greatest Showman' - the staff dressed up in fantastic outfits. My one-year-old daughter came too, it was so sweet to see her playing with children of the Timken staff - equally as kind-hearted as their parents. Thank you Timken.

My mother was a resident at Timken Grange for 20-months. Her care during that time was consistently excellent, there were some issues around laundry, but these were always resolved pleasantly and swiftly. My mother had vascular dementia and gradually deteriorated becoming more unwell. During the last few weeks of her life, the care and kindness she received knew no bounds. The staff team were absolutely incredible and helped to make her last few weeks as easy as possible for both her and us the family. If I was dying and I couldn’t be looked after at home, I would move into this home, providing it was still the same staff. The only bump in the road came from some of the nurses who came from outside the home to treat my mother, and some of them did not listen to the care staffs’ request re medication, which I found difficult, as the care staff were with mother 24-hours a day, not just coming in for 20 minutes each day. I cannot recommend this home highly enough!

When we can visit safely again, I look forward to joining my cousin for lunch or tea – Timken has lots of cosy corners for private conversations and guests are always made to feel welcome.

During the COVID-19 period, the staff at the home have all remained positive, cheerful and have worked to the very best standards to make my mother's continued stay enjoyable and fulfilled. They have worked to keep my mum informed, occupied, interested and cared for as well as doing their very best to keep her safe from infection. They have used IT to keep us in touch and to continue to deliver some of the activities. Thank you to all.

The staff have gone above and beyond to ensure that Mum has settled in despite restrictions of COVID. It is a dazzling beacon of wonderfulness with delicious and nutritious food even a glass of wine if wanted. It is immaculate and high-quality fittings to all rooms. An abundance of activities that are personalised to Mum. Hairdressers on site. GP just across the car park. A cinema, and so the list goes on. If you are looking to find the ultimate care package for a loved one, please stop and look at this one, it has it all.

At 85 if I get to the stage where I am unable to care for myself I will book into Timken Grange.

Thank you Timken Grange.

The home is extremely comfortable and staff are all excellent. My dad is happy to be here and we have peace of mind.

From the minute we walked in we knew that Timken Grange was the Care Home for my 95-year-old Mother. We first visited without an appointment and were welcomed and shown around the entire Home. There were no unpleasant odours and the atmosphere was both friendly and welcoming. The residents' bedrooms are clean, spacious and tastefully decorated. The home offers a cinema room and a beautiful tea room. The food is of an extremely high standard with several choices for each meal. Everything is included in the monthly cost including taking residents for appointments, hairdressing in the home's salon, chiropody and trips organised by the wonderful activity staff. Relatives are welcome at any time and are offered complimentary drinks and meals if requested. All staff from owners, management, carers and all the support team treat residents with the utmost dignity, respect and patience and I have always been regularly contacted with any concerns. I would recommend Timken Grange without reservation.

My mother has been here since last September and I'm extremely happy with the care and attention she receives. I can't praise the staff enough for the way they care for her.

My mother needed residential care while she recovered from a hip replacement operation. This was the first time she had been in any form of residential care and was extremely nervous.

Timken Grange has been excellent. The standouts were very new, clean and well-equipped facilities and the incredibly friendly, helpful and supportive staff. Mother was blown away at the attention she received, where nothing was too much trouble. I found dealing with Timken from initial enquiry, visit and during her stay, effortless and stress-free. There were activities daily, which again mother enjoyed.

Mother stayed for a month, arriving 4 days after her op. The relaxed and supportive environment, as well as constant good humour from everyone, has left her feeling sad to leave and grateful for everything the staff have done for her.

Overall, a great choice and helped Mother get back on her feet (literally) and have no hesitation recommending. We would use again in the future without hesitation.

The care provided is superb and visitors are welcomed at any time to visit their loved ones. My mum-in-law is treated with respect, dignity and cheerfulness and every single carer we have met has a great attitude with a sense of humour, which my mum-in-law loves. If we raise anything that we have noticed, it is attended to immediately. They also notice if things need addressing, for example, the carers noticed that her skin condition may have been affected by the washing powder we had been using and changed it to one for sensitive skin. Good decisions have been made calmly and rationally, for example, when a GP or hospital appointment has been needed. There is always something interesting going on for the residents. The variety of activities was one of many things that attracted us to Timken Grange. The level of cleanliness is superb, the food is outstanding. We visited a number of homes before deciding on Timken Grange and are constantly reassured that we made the right choice.